There are certain things I love about Ikea - but not all of their products hold up to the test of time. If you move some of their desks or cabinets more than once they tend to fall apart. Having only pictures for assembly instructions is sometimes frustrating. read more

Oh how I love Ikea!!! I've been going to Ikea since I was a little girl. Most of my experiences were great. I love the fact that you can go to a store for your house and get everything you need. I often frequent the "as is" section of the store. I always find get buys in there for less. I also like the fact the bookshelves come assembled already. Anyone that has anything that needs to be assembled knows what I am trying to explain. Its a lifesaver for those who don't want or even have the time to put anything together. The two for a dollar hotdogs and the dollar cinnamon buna are a lifesaver when doing have much money to spend and need something quick to eat. read more

I've been to IKEAs across the US (and in the Middle East, even) for decades and this is as good as any other. Where can you go for furniture at such cheap prices - and if you pick right - and decent quality? Granted, not everything is A1 quality, but some things are pretty good. Much of their goods are beautifully designed and timeless. I've not had a problem returning merchandise. A good hint is to visit the "As Is" section for even better buys. Be sure to check out their restaurant and try the Swedish meatballs. Love it! read more

IKEA Distribution Center, Perryville MD is forcing all there employees to continue working in the warehouse even though all there store locations are closed. They found a loophole in what the governor said about none essential businesses closing, just so the can stay open and put all their employees at risk. Multiple people from this warehouse have had fevers and sent home, yet the refuse to shut down just so they can keep making money for themselves. It's selfish in my opinion because without your employees you have no company. It makes me sick because they are not staying open to help anyone but themselves. The employees are all being forced to wear masks too, which is okay, but those masks are being wasted in my opinion because they could be being worn by doctors and nurses who are actually making a difference at this time, Not a selfish crappy furniture company. #boycottikeaforendangeringemployees read more

How have I been an adult for so long and never been to an Ikea? Don't know. Handmedown furniture? The internet? A fear of pushy snooty "just got a job and a family I need furniture" snobs? An extreme distaste for having products pimped to me while I EAT? Yes, yes, yes yes and yes. While sitting in the cafe, eating Ikea (put it together yourself) branded food which you can then buy and cook yourself, they blast "public service announcements" and a higher than necessary volume. The irony? One of the messages is "try our cafe!" Sorry dillholes, I'm already trying your cafe! It gets three stars because I ran into a friend that day, and they made me happy. read more

My wife is in tears right now. After spending hours picking out our items on a Friday evening, the store management refused her business because the magnetic strip on her credit card was scratched. This has happened before (to everyone, right?), and every other business with a soul just takes the easy step of checking your ID and punching the numbers in. Thanks Ikea, for rejecting $100s of dollars worth of our business. Now we have contractors arriving tomorrow with no cabinetry. I will never spend another cent at the Ikea in White Marsh. Terrible service and 0 respect for customers. read more

The cheapest breakfast in town - $1 for eggs, bacon or sausage and potatoes. For another 99¢ you can get swedish pancakes (crepes). If you get there before the store opens at 10, your drink is free. Cafe opens at 9:30. read more

I never met an IKEA that I didn't like. I am happy just driving by the blue building. The store is giant. I think that they have so many employees is because customers couldn't find their way out and decided to stay. There are lots of great items for storage, decorations and tons of other items you didn't know you needed until you start looking. I LOVE the blue Ikea bags. They are perfect for schlepping groceries and taking laundry downstairs. The cafe was a smart addition since you will spend hours in the store if you look at all of the items. There is a clearance area that had "hit or miss" items but you never know what may be on sale. I try to avoid weekends. The store seems less crowded on a weekday morning. There is plenty of parking. My current items of obsession: The blue Ikea bags, the neon yellow/reflective vests for walking at night, the multi-colored "baby' plates, cups, plasticware & plates (I don't have a baby). read more

If I could give them ZERO stars, I would. Stay away from this place. Terrible, unhappy customer service representatives. Poor resolution when there are issues. The idea of building your own furniture pieces is great, but the support from the store is severely lacking. You've been warned. read more

The cashier, who wouldn't look or speak to me, managed to ring up two boxes instead of one. I didn't notice until I go at home. Tried to call the 888 number on their web site, after 20 minutes I hung up and called back, pushing some different option numbers in hopes of getting a human. Nope tried another option and it said my wait time would be NINETY FOUR minutes. I can't find another phone number. Their web site email system is just as bad. I can't fill out an email to adddress this problem. I live 40 minutes away and have to pay to go thru the tunnel. So I'm out money and can't seem to get it resolved. This IKEA has gone down hill so much latey. This isn't the first issue I've had at this location. My money and time will be much better spent someplace else. IKEA you are truly dissapointing. read more

Horrible customer service for delivery. They messed up my delivery window-- delivered my package in the morning while I was at work when it was supposed to be in the afternoon. Bed is now missing. The delivery app tells me I will be contacted within 24 hours to reschedule and that has not happened. I tried calling Ikea multiple times and have been unable to get ahold of anyone by phone. Their message for home delivery says they are experiencing high contact volumes and then it automatically hangs up. What kind of business is this that you can't get ahold of anyone by phone? I tried other phone prompts and it all leads to a dead end. I've never experienced such horrible service before in my life. read more

Have always liked their products and business ethics. I've installed 5 kitchens with ikea products. Most recent was very disappointing. First time I bought appliances there. Bought refrigerator, range, dishwasher microwave as well as all cabinets and fixtures, spent over $9,000.00. Upon installation, I broke the stove top. Not only would they not help with repair or parts, the parts are not available. For a brand new stove!! I was told finally that they found one and would send it to me. After talking to 4 different people at ikea and whirlpool. Was told 7-10 days. This is day 11. No word, and I can't contact anyone for details unless I wait 45 minutes on hold. My first call to them 12 days ago was 110 minutes on hold. Very disappointed. read more

2.5 stars. There are some things you only need to do once to learn they are not for you. That being said, Im not a fan of the whole Ikea "experience". Perhaps going there for the first time on a weekend was a mistake. It was extremely crowded. You either went with the flow of the crowd or got trampled by a flat bed cart. The store is huge and there's tons of stuff to wade through, some really useful, most just gimmicky. Our mission was to get a bed which we accomplished at a good price and it didnt fall off the top of my jeep onto 95 while driving back to Baltimore, so I guess the day can be deemed a success. However, I will not return unless Im assigned a personal tour guide upon entering the store. read more

I have shopped here about a dozen times, and I always had great experiences. The staff is helpful, and I have always found furniture that met my needs. I love the food in their little on site food court, and my daughter loves playing in the children's area. I had a problem once with connectors missing from my product, but fortunately, they have a room on site that has extra pieces for just such an issue. So within 2 minutes, they helped me get everything I needed. read more

don't bother calling their 888 number - the "general service" desk/line always plays a repeating message that says "thank you for calling the IKEA contact center. at this time we are closed." no matter what time of day it is. if you call the local number (listed here) you have to know the extension of the person you're calling to get anyone. also, i only buy things here when i don't care about what i'm buying. read more

This place is Can be good sometimes, but management is extortionately unprofessional! I actually caught An employee in the children's play are screaming at my child! Standing over him screaming! My child is 3! She then continued to try and defend herself saying it was his fault! After I had spoken to management and stood there and stared at me like nothing had even happened! Absolutely disgusting behavior! If you can't handle kids and call their parents if they're getting too hyper in an area specifically designed for them to jump, play and be hyper, then maybe you should decide on another profession! read more

I would rather go to the IKEA cafeteria for lunch than the food court at The Mall. There, I said it, take that you over priced food court slop merchants! I think IKEA is one of the best kept lunch secrets in the area. You can load up a tray with all sorts of goodies for like 5 bucks. I am partial to the Swedish Meatballs of course but this is the sort of place you wish you could order everything on the menu. I have never been a huge fan of the store itself, although I guess I have made my share of purchases over the years, the furniture is what it is. My only suggestion would be to move the cafeteria closer to the main entrance for my own selfish reason of easier access. read more

I don't see how anyone couldn't love this store. People complain about the quality of the furniture, but if you're careful while assembling it then it's quite sturdy considering the price. This is also a great place to go for glasses, cups, dishes and kitchen equipment. They've recently started selling a line of enameled cast iron pans that cost a fraction of what you'd pay for Le Creusset pans. I've only had one item delivered from here (couldn't fit a bed in my litte Ford Focus) and the delivery service was on time and reasonably priced. Ikea rocks my world. read more

My ikea experience has never been as bad as this. We ordered several items online and the Hemnes desk came to us with defective paint. We tried to get this desk replaced with an online ticket, and after waiting more than a week for a response, we were told to pay $99 for a shipping fee to get the desk replaced. I'm dumbfounded at the level of carelessness of ikea customer service. I called the customer service line more than 20 times, each time going through the phone tree for defective online product order, and getting hung up on by the system citing a busier than normal phone line. This is crap, because i got this response on both weekdays and weekends that i was trying to reach the company. I finally decided to press any number to get a hold of any customer service department i could get a hold of. They would re-route me to the afterservice department, which would inevitably hang up on me again. I finally got a hold of a very nice lady named Victoria (which was an exception and not the norm), who belonged to a shipping department, but after hearing me plead to talk to a customer service manager, told me that she is capable of handling aftercare services and took care of my issue. I had no idea how terrible your customer service is, and am sad to say that i probably wasted time worth more than the value of the actual desk. I hope more people will think of your customer service issue before choosing to put an online order through this company. read more

if i could i would furnish my house with all ikea, this place is amazing. I just wish they had the cups i wanted. They defiantly need a bigger selection, other wise i would say they have it all. If your looking from something, go to ikea, because they have it. Expect the cups, they dont have those. five stars for this place. read more

while i like their office furniture, my trip there today to equip a new small office was full of disappointments. I arrived early - discovered the office / desk floor showroom has been significantly reduced in size, not displaying all of the desks avail online (including the desk I was seeking). Stopped in the restaurant for a snack at 11:30am - the cola and diet cola was empty, no one around to let know, and just one clerk at register who didn't seem to care when I advised. Downstairs, I attempted to look up the desk combination I desired, to find the parts in warehouse - but in trying three look-up stations, none seemed to work at all - hung or something... Walked around to seek a staff member to assist. He wrote down the aisle/bin - but the products were not there - they were elsewhere, nearby. I ended up using my phone / ikea via browser and noting the part numbers and just surfing the aisle/bins to find the matching codes. never saw any staff in that area... Checking out - must have picked the worst checkout line - the cashier was just nasty - was rude, not pleasant at all. walking outside to find an open loading spot - my wife stood with our boxes while I fetched our car - and before I even reached my car, my wife is calling me to report someone just drove and parked in our loading spot - and went inside, totally ignoring she was standing there with all of our stuff. such rude people. Was never so happy to be leaving Ikea. It just isn't the same magical / fun experience it once was in the the past. read more

Big store, big presentation, big name, CRAP QUALITY FURNITURE. I was highly impressed by the enormity of the store, and they have an awesome play area to drop your kids at for an hour, which is complimentary. All good things, until you actually take a look at the products. Everything was DIRT CHEAP, and with that comes DIRT QUALITY. Within minutes I had this place figured out. They lure customers in with their flashy lights and affordable prices. But the reality is, the furniture that you're getting isn't going to last you very long. I didn't buy a thing from this place, and probably never will. read more

The store is perfectly fine. The associates were great. The food is good, and reasonably priced. However, the parking lot is a mess. The customers have no idea how to drive. I have seen near car wrecks several times in that parking lot, which one of it was my g/f getting tailed by some fool and almost ran into her while she was trying to park. read more

Went to the store to buy a large waredrobe system. Most of the shelves that we needed were not in stock when we went to pick them up in the warehouse even though when we were upstairs designing the waredrobe system we were told they were in stock. The person in the warehouse said they had 100+ but they weren't out so we could come back after 10pm to get them. What a joke! We eneded up paying over 100 dollars for shipping even though we were instore with a truck ready to purchase. When I complained via e-mail to customer service they offered me nothing at all except saying they were sorry. read more

The store was not the problem. Attempting to reach someone via the Contact Center was a nightmare! After calling several times and being cut off twice and waiting for an hour to actually speak with someone, I never did receive help. All I wanted to do was re-schedule a delivery. God help me if something is wrong when I receive my purchase! read more

We all know what Ikea is. Cheap furniture that you hate putting together and everyone that sees it knows where you bought it. It's not a bad business model, and they do have some unique pieces and decent designs. I don't hate Ikea, and have never had a bad experience there, other than the fact that I hate putting their furniture together. Today that changed. Having a kid changes your life in ways you never realize. I think I always knew Ikea had a ball room for the kids to play in, but I never paid any attention to it. Now that I have a kid I realize what a cool idea it is, but why staff it with an incredibly rude and downright mean associate? You basically just p!ss away all of that good will you built by having the service there. This individual was mean to the kids, and mean to the parents. She was treating us all like we were idiots. Hey, I'm not the one working the ball bounce room at Ikea on a Saturday. The other two associates in there were cool and great with the kids and the parents. I know it was Saturday, and it was busy, and we all have bad days, and blah, blah, blah. You keep that to yourself when you're working with children. Whomever runs this store should realize the strengths and weaknesses of their associates and put them in the proper department. read more

I will never return to Ikea. This store ruined my opinion of the entire company. A woman at the register was beyond rude. I have tried numerous times to make a complaint but can't get through to anyone. I have sent in emails and have heard nothing. I called and was on hold for an hour (no exaggeration). I never got through to a person. It is clear to me this company assumes from its size and financial success that they don't have to treat customers well. Yet another huge corporation that doesn't care about its customers. read more

Ikea is like shopping-crack. Seriously. I just spent $400 on barstools that I didn't really need. But I'll love them ^_^

This review is about the delivery service.I needed to change the delivery date. After 3 hours over two days never did I speak to anyone. Finally got thru the delivery company and the sent me back to ikea. Never get a delivery from these people. read more

Sweedish for crap, quality of the furniture was just not there If you want prefab stuff go to big lots you will spend less and get the same quality. one star for the cafeteria which had some Swedish meatballs and a place to sit. read more

First time visit to an IKEA and drove here from York area. There's certainly a large selection of home goods, however, I found everything to be a little "vanilla". Definitely modern, square, laminates and neutral. If your looking for something that makes a statement, is colorful or stylish (like I am), this is not the place for you. If you just want usable, functional furniture/ home goods in neutral colors then you would probably like it. read more

I am never shopping at Ikea again. My daughter advised against it but how wrong can one go in buying a mirror? I ordered two floor mirrors at a cost of $99 each. My irritation began when I could never get a date on when my order would be delivered. When the delivery was finally made, much to my surprise as we were not given notice, my wife happened to be at home and one of the mirrors arrived broken. I tried unsuccessfully to get Ikea on the phone to find out when a replacement would be shipped/received and each time I called, I got put on hold (once for as long as 45 minutes). I finally lost my cool and decided to email customer service about my problem and how poor they are at customer service. I am in the process of furnishing a new home and would have purchased a whole lot more stuff from Ikea but I am so happy I did not. On the level of customer service, Ikea SUCKS BIG TIME. I will never ever ever shop your store again --- even if my life depended on it. Two thumbs down!!!!! read more

I absolutely hate this company, currently. I've been calling the customer service line for weeks in an attempt to cancel an order. After two weeks of calling and obtaining a message stating how busy they are or placed on hold for hours only for the operator to hang up once your connection. I thought taking a trip to an Ikea store in White Marsh Maryland would assist since was 7/15/2018 and the order isn't scheduled until 8/4. In addition, I sent 3 emails, as advised by the customer service rep at the store as well as the IKea store manager in White Marsh, who advised me to, "Keep calling. I know its a lot but unfortunately there isn't anything we can do in stores." read more

Ikea! One of the smaller ones, but it has all the essentials. I've outgrown the age of Ikea couches and beds, but still great place for lighting, tables, textiles and other small things. read more

I always find something I didn't know that I needed at Ikea. You have to have some time if you're going to explore the maze. This is a place where you can score some inexpensive pieces. Assembly can be a bit tricky and somewhat time consuming, but for the money saved it's a fair trade off. read more

This by far was the worst experience that I have had at an Ikea store. The store itself was just filthy. Dust on the coffee tables, stains on the furniture, and the areal rugs looked disgusting. This is a federal holiday weekend and one register was open. The lines wrapped around the store and at one point they opened another register directed to the wrong side. After I had placed my items on the belt I was told this was the wrong side and he began ringing up other customers with my items still on the belt. There was no way that I was going to get back into the three mile line and wait. I just left my items on the belt and went to customer service to inquire about the store manager. Customer service was a nightmare and instead of giving me the information, since apparently there are quite a few managers, the customer service employee went and got the manager. Very unprofessional, combative, would speak over me, and at the end was told everything I needed was online, and what else did I want him to do. His name was Rod, which I had to ask for and for him to turn his name badge around. This is a federal holiday weekend and there is no sense in having a filthy, one checkout line Ikea. I drove fourty minutes ONE way to be treated like a lesser human and not receive the items I actually went for. I will not be returning to this Ikea's location. read more

Great prices. Went to look and spent $40 and got free daycare for our shopping trip. My daughter had a blast and at almost 3 1/2 it is the first time she has been "alone" without one of us or a relative. Very friendly staff. Can't beat the prices on accessories and etc. if you want quality and reasonable prices come here!! read more

I love this place. Super cool stuff for the house. Great kitchen and lighting departments. Store employees are always nice, ready to help (not hovering over you constantly), clean. Parking and loading area is easy enough to deal with. I need to go back soon. read more

I love ikea But you're pretty much in your own. I feel like the customer is mediocre when you see an associate they don't really greet you. I'm not sure what their job description is but I don't think it's to actually be helpful lol. But again I guess it's just what you make it. We find great buys that really inexpensive here so I believe you can't go wrong .. As long as you know what you want when you come through the door. read more

Have had terrible experience with your ordering and customer service. Ordered a couch set back in May 2020. Couldn't get the sale price because items were not in stock. Was advised to purchase each item separately then place another order for missing items, and would get a refund of the sale price. Order was to be delivered in June. When that delivery came, there were 6 packages missing, not even including the 2 items that were not even purchased originally due to stock. Spent weeks trying to get a hold of someone at customer service (was often disconnected due to high call volume or transfered to someone who would drop the call). Finally placed a second order for the missing items - which some were now out of stock as well. Had to pay extra shipping. At this point, the couch had dropped 50% in price, so I asked for the price adjustment of $500. I was told to call the financial accounts and then was told that they would get to my request eventually. That was in July, it is now mid-November and I have had not had a refund. Even better, we are still waiting on the 2 armrests that were missing from the order delivered in June. Those had to be reordered and we were given the delivery date of 9/1/20. Our order is nowhere to be found, has not had an updated delivery date. I continue to contact customer service weekly and cannot get through to do high call volume. By far the worst experience we have ever had with a company. Im still waiting on half my couch and a $500 price adjustment due to the sale prices. Each customer service associate has given us a different answer - one even told us to return the entire couch and get a new one. I would love someone to reach out and fix this issue. I cannot believe that we placed this order in May and have waited 6+ months for 2 armrests and a refund. read more