Just finished a second project with Granite MR...the first was 11 years ago for countertops in my lower level kitchen, and this time my main kitchen and 2 bathrooms upstairs. Upon completion, they are all absolutely stunning! There was a small hiccup, but we are all human and need to give grace. The granite, the price, and the installation was great! I would recommend this company to others. Thank you! read more

This is my second project with Granite MR, the first was 10 years ago in another house. As always they were super respectful of my time and my home. They laid down ground cloths to protect my hardwood floors and cleaned up after themselves. Thanks again. Alexis at the office is great and communicates well. read more

Just finished up doing business with them. I wanted to give them 5 stars but just like the previous comments communication with the front office not too great or consistent. Otherwise gotta give them credit for the stone and install. They gave great work and overall price for new island and repurpose of old granite to new vanity tops. However there were some "don't like surprises" updated cost moments and schedule delay after taking time off work as planned. The shop manager did finally make up for some messes in the end. Therefore I'd recommend them. read more

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Measure twice, cut once.. a lesson I wish some one taught this business. I got a great deal through Lowe's on Black Friday for new granite countertops, however, Granite MR treated the job and myself as a discount customer. The initial measurements were completely incorrect, which lead them to have to cut a completely new hole for the sink. For some reason, they decided the best course of action was to make a 33x24 inch cut INSIDE MY KITCHEN. No drop cloths, no plastic, not even a warning so that I could cover everything they told me to remove from the cabinets. There was an absolute cloud of smoke on the entire first floor. We spent almost a whole day cleaning (the day before Christmas) because of this unprofessional install. On top of that, they accidentally broke part of the countertop. Rather than fix it, they glued it together and installed it hoping I wouldn't notice? Whenever I called the office, I was met with a rude woman who would speak over me without even hearing me out. I was told for weeks I would get a call from a manager, no call. I called again and again and finally got a manager who treated us like we were the scum of the earth just looking for a further discount. He eventually offered an INSULTING $150 discount did the issue, which he later reneged on through Lowe's and said they would not be offering any compensation. Complete bait and switch throughout the process. Poor service, inexcusably poor fabrication and installation, and overall poor quality company. Shop around before you commit. Could never recommend GraniteMR to friends and family read more

First time homebuyer with saved up budget to do countertops and I wish I hadn't. Poor communication and poor install. I spoke with this company multiple times regarding install and the plumbing work. I was told I needed a disconnect and reconnect so that's what I arranged with the plumber. The installers unattached my dishwasher but told no one that they did not reattach it, therefore it almost fell out when I ran it. When speaking to them about this they blamed me stating that I was supposed to know this was what they meant when they said disconnect reconnect but they were the ones to unattach it to begin with! Plus, how would I know unless I was told. I know nothing about this process and feel it's the businesses responsibility to inform me of the scope of the job including my responsibility and their responsibility. They did agree to come attach it, but only because they already had to come fix a deep noticeable seam. Flash forward to now, they left a huge gap between the counter and the wall that they filled with glue that has now cracked and crumbled away. The epoxy they used to seal has turned a yellowish dirty color and my countertops are rough and gritty. I assumed the sandy feeling was debris from install that needed to be cleaned but nope-- after speaking to a professional I've been informed it's due to low quality slab or poor finishing process. Ultimately so sad over this. This was a huge expense for me and what should have been,an exciting renovation. It literally has left me sad. I'm still paying for these countertops and they weren't cheap but the workmanship was! Im not sure the company even cares! It was difficult working with them during install I can't imagine reaching out to them now six plus months after will do any good. But for the money I spent and the fact that these are granite counters, I should not be having these issues. Deeply regret using their service. read more