CONS: Parking lot = Music = Greeting upon entry = Hair in menu = Restroom = Failure to introduce trainee = Seated next to full booths during slow window = Timeliness to bring the check = PROS: Food = Order taken by memory = NEUTRAL: Water refills General cleanliness/appearance read more

On Saturday, September 19th, my nephews and I visited your Statesville location at 1026 Glenway Drive. Upon arrival, we were greeted warmly by two young ladies and promptly seated. However, the waitress assigned to our section never greeted us, made no eye contact, and did not acknowledge our presence at any point. After approximately ten minutes, the hostess who originally seated us returned to our table and asked whether anyone had assisted us. When I informed her that we had not been served, she located another staff member to take care of our table. During this time, I observed that the waitress responsible for our section, Heather, consistently acknowledged and served white patrons seated both in front of and behind us, while completely ignoring the Black customers in her area--including my family. This pattern was clear, noticeable, and deeply concerning. I asked our server for the name of the waitress assigned to our section, and she confirmed it was Heather. Based on her conduct, Heather appeared to selectively serve customers based on race, which is unacceptable in any establishment. I am requesting that this matter be addressed promptly. Discriminatory behavior has no place in customer service, and no patron should experience unequal treatment in your restaurant. read more

I have to say, service and food today was poor. I usually enjoy IHOP. the service and food are usually decent. Today, not so much. The hashbrowns were cold and blackened from either an overly hot or poorly cleaned griddle. The server even asked if I was "ok with the hashbrowns as is" when she put them on the table. The pancakes were burned. I ordered the "Have it All" breakfast but didn't receive my French toast (one of favorite items from the menu). I usually enjoy IHOP.... what happened????? read more

IHOP - Burned pancake - Breakfast & Brunch Near Me - Statesville, North Carolina

Don't do it. No matter how much you crave pancakes or breakfast don't do it. Even if you've loved IHop somewhere else, still, don't go here. There is a Cracker Barrel less than 0.2 mile nearby. It's so much better. We came here last year when it first opened. The place was nice inside and it was a little crowded. But the service was slowest I've ever experienced. For that reason we haven't came back here for nearly a year. Today we tried again. We said "let's give them a chance". We came in the door and there are waitresses and waiters all over the place and about 3 tables with people in them. When the person up front finally showed up, we told them how many people and she said "let me Go check to see if we have a table". Literally there are tables EVERYWHERE because it's nearly empty. After what felt like forever they sat us down. After we sat down then we waited for our waitress to show up. She came out and took our order and that was slow. She talked super low - almost whispering. This is not a joke. It's just weird looking back. After about 20 mins she came back and said "I'm so sorry I need to get your order again, they cancelled your order and I don't remember what you asked for". So we started over. That took forever again. And her low talking made it difficult for my parents who have hearing aids already. After that we waited another 25 mins for the food. By this time, there was LITERALLY no one in the restaurant but us. She brought one plate at a time for all 6 of us. And unfortunately for them, mine was the last and it took another 5+ minutes. We actually had to ask one of the 4 people that was cleaning feverishly around the tables to check on my plate. No refills. No asking how was everything until the very end. She had literally no table other than us and still had no time to help. First time in a very long time that I left a $0 tip but she should have actually gave ME a tip for putting up with a 90 minute meal that should have taken 20-30 total. Poor waitressing. But even poor cooking management and overall restaurant management. Take my advice. The food is not good enough to wait for terrible service like this. Go to Cracker Barrel. They are less than 0.2 mile nearby. You'll thank me later. read more

IHOP - Nobody here but us - still took an hour for food - Breakfast & Brunch Near Me - Statesville, North Carolina

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Slow service. Some of the employees were a bit rude. If you do a pickup order be prepared to wait 20 or more minutes on top of the promised time. Also check your food before you leave because they forgot 2 items I ordered. Really disappointed in how ihop has gone down over the years. Will not waste my money here again. read more

If I could give ZERO stars I would. The restaurant was empty, 12:40 on a Friday. Trash on floor, tables needing cleared, and our table had to be wiped before we could eat. Group of workers sitting at a different table looking at phones, chatting and laughing. Fifteen minutes passed and no one came to ask us if we were ready to order. Finally decided to take our drinks to go. When my husband went to pay the girl had NO change for cash, HAD to pay with a card. Then she actually said "I was giving you time to look over the menu." FIFTEEN minutes?!?! Never again at this one! read more

This store is a poor excuse for a restaurant! Who ever owns this location doesn't come there or has a CLUE OF HOW ITS RAN ! All weekend they had balloons and a van out in the front of the store with the Tailgate up and HAND WRITTEN SIGNS SAYING " Under new management "! What ? WHAT???? You have got to be kidding me ! This same man with a beard that has been at this store for probably 6 months and is a complete idiot! He has NO idea how to run a restaurant much less ask a customer their names to write down on a napkin to seat them !!!! I can remember about three months ago when I asked him why he had no help and why they weren't taking customers, he looks me straight in my face and tells me all they brought me in here to take over the management position because all the waitresses were outback, smoking crack! So they supposedly have him in there to clean the store up well that's not working!!!!! Statesville you need to do better IHOP you need to do something serious read more

There used to be an ihop in the Signal Hill Mall in Statesville but the Mall was a dying mall with only a few tenants left including ihop. ihop closed this location probably a year or so ago. This new ihop location used to be Hooters that closed probably 10 years ago and has sat vacant until ihop moved in and renovated the property. I had been to the Hooters a long time ago and I must say, I am impressed with the remodel. From here it was downhill at least in terms of service. Walked in and was promptly seated and after reviewing the menu, ordered my regular unsweetened tea with Lemon and from the menu, the original Cheeseburger which I customized by making it a double with a second patty. 15 then 20 minutes went by and the server keep assuring me that my order would be out shortly. Finally I asked for my check so I could pay and leave. I was already going to be late getting back to work. The server asked it I wanted it to go and I said sure so long as it did not take more than 5 minutes. That is when she told me there had been an error in the kitchen. The order was put in for a double but they only put one patty on and when the error was found, they merely threw another patty on the grill. If they had explained the error earlier, I would have changed my order to a single. Server kept saying that I would not be charged but it was not her fault, and she should not pay for someone else's mistakes. She did bring me a tea to go and I waited as long as I could before having to return to work. When I got back to work, I called the store and asked to speak to the manager. He asked what my problem was and asked me to go into detail which I did. Turns out, he was already aware of the situation, so the detailed description was not warranted and only a waste of my time. He did say they tried to catch me as I was walking out the front door which considering I walk with a cane, would not have taken much to catch me. He did offer to comp the meal next time I came in but I declined. I go to restaurant for not only food but equally as important, timely service. Needless to say, I got back to work late and still hungry so was not in the best of moods considering that I do not normally eat breakfast, made for a long afternoon. read more

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Dear sabrina, we are currently waiting and have been waiting for an hour + without being offered drinks or to be recognized by any staff including the manager. The cups were dirty and wet and the juice isn't even edible!!! DO NOT COME HERE!! Very disappointed in the customer service aswell as the sanitation in this establishment..... I would put 0 stars if I could!.... We are still waiting ! The food was severely undercooked and I was refused food I ordered! They are scamming you!!!! Please don't fall victim to this wreck less and disgraceful restaurant! Food was all wrong 0/10 experience 0/10 all together 0/10 !! read more

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Very very slow. Food was okay but it took 20 mins just to be seated and there were plenty of empty tables with no one else waiting . We then waited an additional 20 minutes or so to have our order taken and another 45 minutes to get our breakfast (3 kids meals and an adult breakfast meal). read more

The food was over cooked, meat was burnt pancakes cold and flat, the spinach and mushroom omelet turned out to be a mushroom tomato omelet bc they ran out of spinach? The coffee was terrible as well, going to WH next time. Save your money! read more

IHOP has improved alot since the new manager started. The house favors are the best and at a reasonable price. The place is very clean and they keep the restrooms clean also. Very nice staff. read more

Food was terrible. Place smelled bad. 30 bucks for bad food. Wait staff was not great. Run away !!!

Ordered food for the whole family only took 35mins got everything but one item they forgot. Food was good tho!

Food was cold and bland. Felt like they were understaffed or bad management because it took over an hour to get food. I've tried giving this place. A second chance but I won't be back. read more

It was Horrible! It smelt like someone went inside and spreaded their cheeks from not showering after a week! The dining Area smells like the bathroom! 0/10 wouldn't recommend read more

Ashley was awesome. She was the only waitress here serving the entire restaurant but I loved her service and personality. 5 stars goes to her read more

IHOP - Steak omelette with buttermilk pancakes. We had an awesome waitress - Breakfast & Brunch Near Me - Statesville, North Carolina

DO NOT GO!! Where do I begin. I was there on a Sunday with my wife and 2 others. There were only 2 cars in the parking lot when we got there and in retrospect I should have taken that as a sign but having a craving for delicious pancakes we preceded inside. There was one, maybe two tables seated when we entered so I definitely didn't think it would be a long wait to get food, but i was wrong. The waitress took out order and informed us they were out of crapes, the wife was disappointed but she ordered something else. 20 minutes went by and out waitresses returned to ask exactly what we ordered again oddly enough. She returned again 10 minutes later to inform us they were out of hash browns and ask my wife how many pancakes she wanted again. After this 30 minutes of waiting we noticed the waitress was just now entering put order into the system. 20 minutes later we received our food. My pancakes were wrong and my wife's were cold. Our drinks maintained a good 90% empty the whole time and ice melted away. The waitress did periodically inform us how bad and busy her day was and how she wasn't getting and help from other employees. 1.5 hrs later we paid our bill and left the worst pancake house in NC. Avoid at all cost!! read more

Clean the silver wear and it kinda stinks in here Sweet tea is not sweet AT ALL and they messed up order completely read more

Well, my crapes weren't filled at all and when I asked for new she brought out just some filling and strawberries instead of new food. Also we got a jalapeño burger and it literally did not have jalapeños. The bread was hard cold and stale. This meal literally sucked. The cheese on the burger was hard and thin read more

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Loved eating here again this morning. We have always been served wonderful food by wonderful staff.

I have been a long time customer of IHOP starting at the mall location. I can admit that I don't frequent this location as much as the mall location. The atmosphere here isn't the same. At the mall location everyone knew me by name and I knew everyone there and even when someone new started they knew me and I knew them. It felt like family to me. I still come to this location sometimes and a few from the old place works here and they still know me. But I came here today because I seen it was under new management but I can honestly say I probably won't be back no time soon. First off the hostess wasn't very friendly. I know people have bad days. We all do from time to time but if your working with the public you shouldn't bring it to work. The server was ok. The silverware I was given didn't look like it had been washed at all. The server brought me some more. The food was mediocre. The grits were like warm. They weren't even hot enough to melt the butter. The omelet was ok just looked like it was cooked too long. The multi grain toast was good and crispy. The coffee was good and hot. Let's just say I only ate it because I was hungry and I didn't feel like going back out in the rain and going somewhere else. read more

Leaving a 4 and not a 5 since I didn't actually eat there today. Waited for a while and was never seated, so eventually left, the workers were very polite. Not their fault, said a cook didn't come today so someone else was taking over cooking. Im sorry y'all have been having such a rough time and I hope things get better! read more

Disappointing. We tired this place out shortly after it first opened up, and we had a great experience. We went back last week and were just throughly disappointed. We should've know something was up when there were no cars in the parking lot. its a relaxing atmosphere. However the staff seemed unorganized and unprepared about providing service. food took forever to arrive. some of our food was great, our omelets were perfectly cooked and tasted wonderful. However, hash browns burnt, pancakes burnt, bacon rubbery, and unripened avocado slices still with the peeling on. We have friends that went a few days layer and had a completely different experience than us. So it's like play Russian roulette. It might be great, it might be horrible. read more

My pancakes were dark brown and smelled burned. The hash brown was much like the pancakes -over cooked. I litterly had to use a knife to cut the pancakes and hash brown. The cook should be fired- it takes a lot to mess up breakfast- but they accomplished messing it up. Just go to Crackerbarrel next time. That is what I will be doing. one star. read more

Although it's in a nice building, the wait was over an hour and the restaurant was not full. Also, after waiting for almost an hour for 3 meals, the food came out bland-- basically tasteless and cold. No manager came to address our concerns after we told the waitress. Will not go back. read more

Food was terrible, took over an hour to get anything, sweet tea was water. The workers were horrible at their jobs. And to top it all off THEY STOLE MY CARD INFORMATION. So after EATING THEIR NASTY FOOD. I HAD TO CANCEL MY CARD. Place is super sketchy and not clean. read more

If I can give it 0 star I would..I experienced racism there because the hostess chose 2 groups that arrived after me to be seated at tables while I was waiting to be seated for almost 30 mins..I just walked out and said fuck this shit..the 2 groups that was seated was white and I'm not..they ain't worth me going to jail trying to make a scene and go full asian Karen on them read more

Don't eat here ! Waited a hour for our food to come out cold. Service wasn't much better

- 10 minute wait to be seated, 10 minutes for drinks, 45 minutes for food - forgot hashbrowns - employees only complained about it being busy (10 tables max) - salad wasn't chopped - bacon was to hard to eat - 2 chocolate chips in my salad (??) read more

Food is fine. No big deal there. But the service is awful. Sat for 30 minutes after ordering without seeing any food. Then food is al brought out one plate at a time spread out over the next 20 minutes. Still haven't gotten my food. If you don't want to sit for an hour after ordering, don't come here. read more

First off I would give it less stars than 1 if I could they sit us down at a completely dirty table take our orders and 2 hours later they come back with our food and tell us the kitchen staff is behind well if they were behind our food would've still been fresh bc it took forever but no it was colder than they're walk in freezer Take my advice and don't go here absolutely do not read more

Waited 7 minutes to get seated and then when seated have waited an additional 11 minutes so far for anyone to acknowledge us-- ask for our drink or food order. Phone is ringing, wait staff extremely casual about service. There does appear to be one younger wait staff working her tail off but no others. Leaving now. read more

Very Bad. The waiters were nice but the food was horrible. It was cold and the eggs were RAW. Literally like not cooked at all. Don't recommend. If your in that area looking for food don't waist your time just to go Cracker Barrel lol read more

one star because I can't put zero stars. we never got the food , waited an hour for our food and left because it still never came out. we got our initial drinks when we first got there and that was it , never seen the waitress again after that. slow kitchen , slow waitress, terrible service. it wasn't even busy. and they expect to pay that price with that quality of service what an absolute joke of a business. read more

I sent into IHOP in Statesville NC on Glenway Dr and there was no one hardly in the restaurant and the host tells me that they can not serve me because there was a backed up in the kitchen how in the hell is the kitchen is backed when there is hardly anyone there just people who don't want to do there jobs if they can't do their jobs they should just shut it down they have been open for a while now they should now their jobs by now all the money they put into this IHOP and they want even serve people read more

Food was disgusting and cold. Service we never got sides, we had to keep asking for them even asked another server. Cooks got our food wrong. Over all bad place to eat. Don't waste your $$ and time. read more

Kinda Rude off the rip at the host stand then took FOREVER to get a drink order so we just put in the food order too at the same time . A waitress that wasn't even ours asked us have we been seen yet and she even was annoyed at our actual waitress not doing what she needs to be doing ... and a couple across for us got up and left because they hadn't even gotten drinks ordered in 30 min ... we've been here and hour with no food but been here total 2 . .. I'm am aware things happen but it's brand new place not off to good start at all and the other reviews aren't great either ... read more

The menu was hard to read and confusing. My avocado was not ripe and still had the peeling on it when I got my omelette. I got the spicy poblano omelette, it was so spicy I couldn't hardly eat it. And I love SPICY. Some of our hash brown were burnt and couldn't be eaten. Pancakes were not fluffy, but overdone and almost burnt. The bacon was chewy. Go somewhere else if you want breakfast. We won't be back for awhile if at all. The service is ok our server did forget a few things, but after asking multiple times she finally brought it out. ‍ read more

I went for breakfast. The restaurant was clean, the server was very pleasant and the food was hot and the best omelet I have had in a very long time. This was my very first visit ever to any IHop ever in my 64 years. I will definitely be back. This was a very pleasant visit. read more