If I could give this place a negative star or stars I would!!
My family of 5 came to eat lunch after hanging out at Fugitive Beach on July 15, came in about 2-2:30pm and there was just a handful of tables. However there were 6-7 workers standing up front chatting it up, one being on the phone. They asked how many we told them 5, I excused myself to the bathroom, I came out to see a younger kid seating our table and having a very hard time with it, not exactly sure how this is difficult. So we sit down completely and we wait, and wait some more. Another two top table is sat right behind us, mind you after we came in they were sat. The server gets their drink order and comes right back with them. As we are still waiting I notice to my left there are 5 other workers and a manager stuffing their faces with food and talking. I'm all for a break, but if you're seeing struggles get your butt up and help!! They did nothing!!! Finally after 10 minutes we get asked about drinks. Then she goes back to the two top and I hear her ask someone to get our drinks for her while she's finishing up the order on the table that came in after us. Still waiting for those drinks now at 15 minutes. Manager and other staff still sitting on their a**es doing nothing. While continuing to wait another couple of minutes for the drinks another server comes up and asks if we've been helped I said kind of, pretty sure I startled her at this point, she started taking our drink order again, by that time our actual server came with drinks. She says she is sorry and explains she is new (which in this line of work you never say you're new, it may work for a while, but it did not give her any sympathy with me). She said I assume you're ready to order, we give her our order and it's placed. Still seeing staff sitting there eating, went up to about 9 employees coming by the group of workers and chatting, 2 cooks even show up. All the while watching the shit show continue! At one point the manager finally got off her butt and came and talked to us, she explained the girl was new and had some troubles (a manager making an excuse for a new server is also unacceptable, especially when you're sitting there not helping her, to many excuses) she said she was going to discount items on the bill for our long wait, then sat back down again. Another I assume manager came up and said they had taken care of the bill. Still no food! Finally our food came out, my moms was wrong with a quick fix, my stepdads was wrong, egg under cooked, basically the egg was remade and put on there. Food was pretty good. After we are halfway through the server said are we all on one bill, I said well your manager said she was taking care of it. She said oh! Why would a manager not tell her, that makes her look like an idiot. I did notice at the end that they were having a new person sit down and do paperwork, while their still sitting and eating, what does this show the new employee?
We were there a total of an hour and 45 minutes from start to finish. Unacceptable when there is maybe 5-6 tables in there. The lack of teamwork, the lack of coworkers helping out including managers is disgusting! What they don't know is I've been a server for 22+ years, as well as have been a manager of a restaurant. I'm currently working at a well established restaurant in Kansas City, MO. My blood was boiling at it all, I could not believe there are restaurants out there that allow these things to go on. My boss would be through the roof if we did any of these things. They should be ashamed of the employees at this store, especially the manager!! I just don't get it, but I will NEVER EVER come back to this location. read more