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The ihop holds a special place in my heart. When I first moved out to the Bay from LA, over a decade ago, this is where I met up with my would be housemate. Years later this is where I descended with 24+ students to celebrate the end of another school year. I've since returned over the years whether it be for a random craving (the Swedish pancakes were my jam back in the day) or because I'm in the area (e.g. charging my EV or servicing my car). The point is this place is a constant staple in the area. Service is friendly despite how busy it can get. Last time I was here was a random Monday morning while waiting for my car to be serviced at one of the many dealerships nearby. I wanted more of a coffee shop vibe but didn't want to walk much further so settled for this IHOP. I must admit I was shocked at how packed it was. I had to wait 10 minutes which wasn't bad but just unexpected. Anyway, I have no complaints other than if you're watching what you eat, this may not be the place to casually visit. Because I'm trying to be somewhat healthier I opted for the avocado toast and it was a solid choice but nothing special and, frankly in retrospect, maybe it's better to come here on a cheat day to treat yourself as I'm sure you'll leave more satisfied than I.
I have been a customer of IHOP for over 50+ years now. Most of those visits have been memorable ones all across this country. But what happened this time made me decide that I will be taking my dining out business elsewhere. Last Monday (8/10), I came here for one reason, and that is because Tina's Place in Pinole is closed on Mondays. Needless to say, I ordered breakfast items. Food was good, portions were of "Corporate Menu" size, but I am used to that,i.e. Denny's, Sizzler, etc. After finishing, the bill came, $68.xx for 2 people. The look of concern now enveloping my face. Upon examining the bill - Coffee - 4.99 Each x2. But here was the real eye-opening part - Wheat Toast, better known as 2 pieces of bread - $5.15! The look of concern now being replaced with "Stunned". I paid the bill. Will I be a returning customer any longer to IHOP? No. That cured me. Sunday (8/16) I go to Tina's Place for breakfast. I share this same situation with the people I know there. Needless to say, they thought I was kidding. With that said, I let them know that the only reason I went there is because Tina's was closed on Mondays!. Just remember people, you have choices on where to spend you're money when you dine-out, and if you check her reviews, you will know you can't go wrong. (The photo is of a breakfast dish we normally have)
I got a table by the window. The view was beautiful. I felt relaxed having lunch here. I ordered an avocado toast with eggs and hash browns. You can also choose fresh fruits for side. They served a jug of coffee instead of a cup, which was really nice. The avocado toast was delicious with lots of avocado and dried tomatoes. The young lady Angie who was my server had the friendliest smile. She asked me if I wanted any dessert. I ordered a strawberry waffle. It was not too sweet, so I was satisfied.
Convenient locatgood place. To go get something to eat while your car are charging. Nice decent menu, nice atmosphere.Good food service to crowded
We haven't been to IHOP in years but my mother-in-law was craving their Swedish pancakes so we decided to stop by before my daughter's soccer game. We arrived around 10am and were seated right away. It took about 5 minutes for the server to come over so we already knew what we wanted to order. - Bacon and Jam Benedict: nice combination of salty and sweet but hollandaise sauce lacked flavor - Pesto Egg White Omelette with mushrooms and cherry tomatoes: our favorite dish because of the pesto sauce. Nice and light but still flavorful - Southwest style Benedict with peppers and steak: steak was tender but hollandaise lacked flavor We tried to order the Swedish pancakes as my side to my omelette but they no longer sell them and now have crepes. We told the server that we wanted the crepes instead of pancakes but when we got the food we realized the didn't understand and ordered it as an additional dish. It worked out because we ended up getting pancakes as my side which were better than the crepes anyway. The food is typical of a chain restaurant. We expect that we aren't going to get high quality dishes but the service was lacking. We only saw our server when we ordered and received our food. When we finished we had to look for her in order to get the check and confirmed we were charged the crepes as a full order.
As soon as we enter our server greeted us. She asked we would like a table or booth? She said wherever we like to sit was fine with her! She came and checked on us several times. Very thoughtful! We were finally ready to order. Pictures attached we decided on breakfast. It was came so quickly warm and fresh! The food was very delicious. The strawberries were sweet and huge. The banana pieces were very good not mushy. Whip cream oh yes ! I love whip cream! My hasnrowns were crispy just the way I like them. At first I said hey cheese isn't melted ugh! Than when I mixed it in the eggs it melted right away. Thank goodness bc. She was to nice and I didn't want to complain. As soon as she noticed my daughter glass empty she had a new drink refilled and served. She was on point. After we ate I asked to speak with her manager. I told him she went over and beyond to serve us. I said we will diffidently be back. He jokingly said you can take her!. That was just the icing on the cake! Perfect ending. Off to work! French Toast
DO NOT ORDER ONLINE FROM HERE! The service is getting worse! First I've been trying to call this restaurant for the past 30mins after it has been delivered and keep getting a "voicemail is not setup" or "we are attending to other customer recording" then the call hangs up! How can I tell you that my order is messed up and wrong when they won't even answer their phones! I ordered onion rings and got less than a handful of fries! All the food was cold and needed to be warmed up again. Last time I ordered blueberry pancakes and never got them. Update- finally was able to speak to someone, the recourse is future free meal but I would have to come in to claim it. Lessoned learned don't use the online or door dash service for IHOP.
You know those days where you end up being soooo busy that 4pm rolls around and you realize you hadn't eaten a thing all day? What about those days you do that and breakfast just sound soooo good?? This was one of those days and ihop was just down the street :) The place was pretty empty... maybe the cold was keeping people indoors? Our waitress was very attentive and kind. And the timing of everything was super spot on. I ordered the dark chocolate mousse pancake combo. I tend to always order their sausage as it's consistently yummy... skin pops and inside is tasty and juicy. I would actually prefer bacon but I like mine super crispy and no IHOP's tend to get that right... so yummy sausage it is! Husband got the brioche bananas foster combo. Both meals had our eggs perfect (over easy and over medium). No complaints from me on this visit!! Granted, when they're busy, we tend to notice a decline in attention and of course timing... but nothing we deem as out of the ordinary. Thanks ihop!
Came here on a Saturday around 1130 and we were seated after 5-10mins. Reason why two stars off: JUAN GARCIA is rude and should NOT be a manager. He does not have the personalities and characteristics of a manager. My friend approached the counter and a group of 4 people were behind him. Despite the obvious, Juan Garcia jotted down the group after us then my friend's name on the list. My friend noticed that and told him we were here first. Juan Garcia, ignored my friend, so my friend repeated himself. Then, this "manager" furiously scratched the names and wrote my friend's name before the group after us, and rudely asked my friend, "there, you happy?" What kind of a manager is this? I'm sorry, two stars off because as a manager he is supposed to be the role model for his staff, but he wasn't. FOOD: It's ok, nothing special. I don't understand why crepes, just crepes, cost ~$10. SERVICE: besides the u acceptable behavior of Juan Garcia, our sever, Victoria was superb. She was always checking on what we need and very polite. She's always on top of her game.
The food at IHOP is consistent but I was worried when eating here during the COVID restrictions. The servers were very nice and greeted me. It was very busy they were running like crazy. There was not a lot of time for chit-chat. The menu was offered on the app which posed a problem for seniors. The staff brought out a printed menu placemat for those in need. Outdoor seating in a closed covered tent was the COVID option however after hearing Dr. Fauci advising a closed tent should be aired out by an hour, then asking staff if they aired out the tent. I decided to sit outside on one of four of the tables. The food is consistent and good.
The food was fast it's warmand the server Jesica M she must got up in the wrong side of the bed this morning OMG her attitude and demeanor Wow, I kept asking her so many times do I pay it in her meaning the table or the register and her reply "No, you pay it with me" again, do I pay it in here "NO YOU PAY IT WITH ME." she must be very unhappy what she does because she even call the supervisor and start talking in Spanish right in front of me and she even went to the cook and speaking Spanish. I don't know what they're saying but she seems so MAD early in the morning!!!! Jesica M. you need to take classes online to improve your customer service instead of keep saying and repeating what you like the customer to hear.... I don't know what you're saying with your manager and the cook but I think that was rude while we're doing a transaction. The reason I was asking you is because I pay with my phone not cash but you are still insisting you pay it with me thinking I have cash and you are constantly getting upset since I came in your vibe are so bitter and unhappy. That's not how you welcome customers when they come in and eat so they can come back with this IHOP my very first time here and definitely I am NOT coming back because of your service Jesica M. and take some training on how to be pleasant!!!!
3 months ago
Really good food and quick service. Went there this morning with some family to try the Dubai Chocolate pancakes. Overall restaurant was clean and employees were kind. read more
7 months ago
2 months ago
11 months ago
The ihop holds a special place in my heart. When I first moved out to the Bay from LA, over a decade ago, this is where I met up with my would be housemate. Years later this is where I descended with 24+ students to celebrate the end of another school year. I've since returned over the years whether it be for a random craving (the Swedish pancakes were my jam back in the day) or because I'm in the area (e.g. charging my EV or servicing my car). The point is this place is a constant staple in the area. Service is friendly despite how busy it can get. Last time I was here was a random Monday morning while waiting for my car to be serviced at one of the many dealerships nearby. I wanted more of a coffee shop vibe but didn't want to walk much further so settled for this IHOP. I must admit I was shocked at how packed it was. I had to wait 10 minutes which wasn't bad but just unexpected. Anyway, I have no complaints other than if you're watching what you eat, this may not be the place to casually visit. Because I'm trying to be somewhat healthier I opted for the avocado toast and it was a solid choice but nothing special and, frankly in retrospect, maybe it's better to come here on a cheat day to treat yourself as I'm sure you'll leave more satisfied than I. read more
2 months ago
I have been a customer of IHOP for over 50+ years now. Most of those visits have been memorable ones all across this country. But what happened this time made me decide that I will be taking my dining out business elsewhere. Last Monday (8/10), I came here for one reason, and that is because Tina's Place in Pinole is closed on Mondays. Needless to say, I ordered breakfast items. Food was good, portions were of "Corporate Menu" size, but I am used to that,i.e. Denny's, Sizzler, etc. After finishing, the bill came, $68.xx for 2 people. The look of concern now enveloping my face. Upon examining the bill - Coffee - 4.99 Each x2. But here was the real eye-opening part - Wheat Toast, better known as 2 pieces of bread - $5.15! The look of concern now being replaced with "Stunned". I paid the bill. Will I be a returning customer any longer to IHOP? No. That cured me. Sunday (8/16) I go to Tina's Place for breakfast. I share this same situation with the people I know there. Needless to say, they thought I was kidding. With that said, I let them know that the only reason I went there is because Tina's was closed on Mondays!. Just remember people, you have choices on where to spend you're money when you dine-out, and if you check her reviews, you will know you can't go wrong. (The photo is of a breakfast dish we normally have) read more
1 year ago
I got a table by the window. The view was beautiful. I felt relaxed having lunch here. I ordered an avocado toast with eggs and hash browns. You can also choose fresh fruits for side. They served a jug of coffee instead of a cup, which was really nice. The avocado toast was delicious with lots of avocado and dried tomatoes. The young lady Angie who was my server had the friendliest smile. She asked me if I wanted any dessert. I ordered a strawberry waffle. It was not too sweet, so I was satisfied. read more
1 year ago
Convenient locatgood place. To go get something to eat while your car are charging. Nice decent menu, nice atmosphere.Good food service to crowded read more
7 months ago
3 years ago
We haven't been to IHOP in years but my mother-in-law was craving their Swedish pancakes so we decided to stop by before my daughter's soccer game. We arrived around 10am and were seated right away. It took about 5 minutes for the server to come over so we already knew what we wanted to order. - Bacon and Jam Benedict: nice combination of salty and sweet but hollandaise sauce lacked flavor - Pesto Egg White Omelette with mushrooms and cherry tomatoes: our favorite dish because of the pesto sauce. Nice and light but still flavorful - Southwest style Benedict with peppers and steak: steak was tender but hollandaise lacked flavor We tried to order the Swedish pancakes as my side to my omelette but they no longer sell them and now have crepes. We told the server that we wanted the crepes instead of pancakes but when we got the food we realized the didn't understand and ordered it as an additional dish. It worked out because we ended up getting pancakes as my side which were better than the crepes anyway. The food is typical of a chain restaurant. We expect that we aren't going to get high quality dishes but the service was lacking. We only saw our server when we ordered and received our food. When we finished we had to look for her in order to get the check and confirmed we were charged the crepes as a full order. read more
As soon as we enter our server greeted us. She asked we would like a table or booth? She said wherever we like to sit was fine with her! She came and checked on us several times. Very thoughtful! We were finally ready to order. Pictures attached we decided on breakfast. It was came so quickly warm and fresh! The food was very delicious. The strawberries were sweet and huge. The banana pieces were very good not mushy. Whip cream oh yes ! I love whip cream! My hasnrowns were crispy just the way I like them. At first I said hey cheese isn't melted ugh! Than when I mixed it in the eggs it melted right away. Thank goodness bc. She was to nice and I didn't want to complain. As soon as she noticed my daughter glass empty she had a new drink refilled and served. She was on point. After we ate I asked to speak with her manager. I told him she went over and beyond to serve us. I said we will diffidently be back. He jokingly said you can take her!. That was just the icing on the cake! Perfect ending. Off to work! French Toast read more
2 years ago
1 year ago
DO NOT ORDER ONLINE FROM HERE! The service is getting worse! First I've been trying to call this restaurant for the past 30mins after it has been delivered and keep getting a "voicemail is not setup" or "we are attending to other customer recording" then the call hangs up! How can I tell you that my order is messed up and wrong when they won't even answer their phones! I ordered onion rings and got less than a handful of fries! All the food was cold and needed to be warmed up again. Last time I ordered blueberry pancakes and never got them. Update- finally was able to speak to someone, the recourse is future free meal but I would have to come in to claim it. Lessoned learned don't use the online or door dash service for IHOP. read more
2 years ago
8 years ago
You know those days where you end up being soooo busy that 4pm rolls around and you realize you hadn't eaten a thing all day? What about those days you do that and breakfast just sound soooo good?? This was one of those days and ihop was just down the street :) The place was pretty empty... maybe the cold was keeping people indoors? Our waitress was very attentive and kind. And the timing of everything was super spot on. I ordered the dark chocolate mousse pancake combo. I tend to always order their sausage as it's consistently yummy... skin pops and inside is tasty and juicy. I would actually prefer bacon but I like mine super crispy and no IHOP's tend to get that right... so yummy sausage it is! Husband got the brioche bananas foster combo. Both meals had our eggs perfect (over easy and over medium). No complaints from me on this visit!! Granted, when they're busy, we tend to notice a decline in attention and of course timing... but nothing we deem as out of the ordinary. Thanks ihop! read more
Came here on a Saturday around 1130 and we were seated after 5-10mins. Reason why two stars off: JUAN GARCIA is rude and should NOT be a manager. He does not have the personalities and characteristics of a manager. My friend approached the counter and a group of 4 people were behind him. Despite the obvious, Juan Garcia jotted down the group after us then my friend's name on the list. My friend noticed that and told him we were here first. Juan Garcia, ignored my friend, so my friend repeated himself. Then, this "manager" furiously scratched the names and wrote my friend's name before the group after us, and rudely asked my friend, "there, you happy?" What kind of a manager is this? I'm sorry, two stars off because as a manager he is supposed to be the role model for his staff, but he wasn't. FOOD: It's ok, nothing special. I don't understand why crepes, just crepes, cost ~$10. SERVICE: besides the u acceptable behavior of Juan Garcia, our sever, Victoria was superb. She was always checking on what we need and very polite. She's always on top of her game. read more
The food at IHOP is consistent but I was worried when eating here during the COVID restrictions. The servers were very nice and greeted me. It was very busy they were running like crazy. There was not a lot of time for chit-chat. The menu was offered on the app which posed a problem for seniors. The staff brought out a printed menu placemat for those in need. Outdoor seating in a closed covered tent was the COVID option however after hearing Dr. Fauci advising a closed tent should be aired out by an hour, then asking staff if they aired out the tent. I decided to sit outside on one of four of the tables. The food is consistent and good. read more
4 years ago
The food was fast it's warmand the server Jesica M she must got up in the wrong side of the bed this morning OMG her attitude and demeanor Wow, I kept asking her so many times do I pay it in her meaning the table or the register and her reply "No, you pay it with me" again, do I pay it in here "NO YOU PAY IT WITH ME." she must be very unhappy what she does because she even call the supervisor and start talking in Spanish right in front of me and she even went to the cook and speaking Spanish. I don't know what they're saying but she seems so MAD early in the morning!!!! Jesica M. you need to take classes online to improve your customer service instead of keep saying and repeating what you like the customer to hear.... I don't know what you're saying with your manager and the cook but I think that was rude while we're doing a transaction. The reason I was asking you is because I pay with my phone not cash but you are still insisting you pay it with me thinking I have cash and you are constantly getting upset since I came in your vibe are so bitter and unhappy. That's not how you welcome customers when they come in and eat so they can come back with this IHOP my very first time here and definitely I am NOT coming back because of your service Jesica M. and take some training on how to be pleasant!!!! read more
5 years ago
Our server, Sidney B was working very hard and had an entire side of the restaurant to herself. She held it down even as some of the customers were being demanding and/or rude. We left a $10 tip. Give her a raise and a promotion. read more
3 years ago
3 years ago
7 years ago
Never again! Years since my last horrible visit...thought I'd give it a try. Only because their coupon lured me in. Service was slow and the place was packed with screaming kids. Sandwich was good , but only when I asked for my bill did they mention "cash only; our credit card system is down". I don't have cash! The waitress takes my card and my coupon to "the manager. While I wait , the family who was just seat behind me makes a hasty exit. I hear others staring at the wall behind me. I turn to see A COCKROACH scurrying along the wall. it helps over to the hot sauce bottle on the next table where I took this picture. I go to find the waitress to tell her . He hands me my card, and says "we know...you can go." Never again!! read more
2 years ago
2 years ago
3 years ago
3 years ago
2 years ago
7 years ago
We waited 10 minutes for someone to take down our drinks and then another 10-15 for someone to Take down our order. My order came and gave us the wrong order. I ordered scrambled eggs instead I got beyond under cooked fried eggs. The egg whites where still clear it was disgusting i told the waitress and she was nice enough to offer some strawberries or something but I didn't really care at this point bc I wanted to go home. Anyway I get to the parking lot to find out someone tried to break into my car and SMASHED my side window!! I went inside to ask if they had cameras and the waitress said the ihop parking lot is pubic parking and that anyone can park here. And the best part is they don't have cameras!! Don't go here terrible service and high risky area to park your car!! read more
We were seated right away, our drink orders promptly taken. We were given enough time to peruse the menu. That's about the best part of our experience. When my husband got his coffee pot, he realized we were not given any utensils. It's hard to call staff's attention when nobody seemed intent on making eye contact. My husband only drank a cup from the endless pot because he said it didn't taste good. I ordered the Split Decision which came with bacon, eggs, sausage, pancake, and French toast. I ordered my eggs over hard. When my order came, I got scrambled eggs. I'm not one to send food back to the kitchen, so I just took it with no comment. Besides, I didn't want to be complaining and arguing so early in the morning. For a place whose business is about pancakes, I expect nothing less than the best. The buttermilk pancake was far from the best. It wasn't fluffy at all. McDonald's makes better pancakes for crying out loud! Our server gave us the bill when I was clearly far from done eating. Even though she said "no rush", it was still a major turn off! We didn't ask for the bill yet. I still would have wanted to order an ice cream sundae! She just ruined it for me. As we left, there were two employees chatting by the entrance and another one carrying a tray...nobody even bothered to say "thank you for your visit" or anything to that effect. I was so disappointed I don't think I'd want to go back in the near future. read more
4 years ago
7 years ago
We decided on the 55 plus 2x2x2. Thats 2 eggs 2 sausages 2 pancakes. Its busy to day new years day but it was not much of the wait , the hostess waited on us right away read more
4 years ago
7 years ago
3 years ago
3 years ago
7 years ago
Well I did come back. And we had the same waitress and sat in the same table. The food was decent and the pancakes were good as always. this time I only ordered a short stack of pancakes which came to about $4. they did have some pretty cool specials from The Addams family movies. Service was still decent, pricing was still as expected. Pretty high. read more
6 years ago
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3401 Klose Way
Richmond, CA 94806
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(510) 758-5800
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