Terribly slow. Place was maybe a quarter full, over an hour wait and waited almost 2 hours for an online order. Incompetent staff

Maya is so kind and respectful very good waitress very helpful. Thank u :) she is a great staff member

Yes, I understand this is a review in the middle of a pandemic, BUT and it's a big one, the bulk of my ordering and disappointment happened pre-pandemic. I love myself some IHOP, but this place since the get go has been WAAAAAY OFF. Orders are incorrect or never on time and if I order for pick up, it's been sitting on the table inside for a long time. The two spots up front for pick up should just be eliminated because people 99% of the time have parked there and gone in to eat. There's no point for those. read more

We decided to try this spot out as it's a new addition to town. The food was good. Nothing to write home about but everything was hot and fresh. The bill was reasonable for me and my family to all eat. My only real complaint was that the service really wasn't the quickest or most attentive. And so for that i had to take a star away. read more

if you're not going to honor the Senior $9 off on Tues and Thu 4-10, don't advertise it.

-5 stars! Do not eat here! The staff doesn't know how to handle a busy Sunday. I was so excited to have an IHOP so close to home and now I will never consider going there again. First off when I got there they sat me a table that's like 5 feet from the entrance. I had my 2 yr old daughter with me and my friends 2 yr old too. So I can't be sitting around waiting forever. It took like 15 min for a server to acknowledge I was there. When we ordered it was cool. I asked for Swedish pancakes in stead of regular pancakes. The guy, Brady, was like "I'm not sure if we can do that". I know it can be done for extra. But ok whatever. There were a few tables next to us that I noticed they waited a long time for their food. The manager came to speak to a lady that her husband and son got their food and were done eating and her food hadn't even come out. The manager had zero empathy. When our food came out it was the same thing. I got mine and so did my daughter. But my friend and her son didn't have theirs. We didn't have silverware. And I had asked Brady 3 times for an extra plate so I can give some of my food to my friends son since the kids were starting to get impatient. When I told Brady this is the 3rd time I've asked for a plate he told me he was trying to get checks out. I'm sorry but when your walking back and forth at one point you could have brought a plate back. Still... no silverware. So then I called the manager over. Introduced myself and explained that this entire section had been unhappy with the service from Brady. My food order was wrong and 1/2 of us didn't have food and those who did have food didn't have a fork! She never apologized, rather she blamed the kitchen. I don't care who's fault it is. Just give the kids their food. Then suddenly all this random food started to come to our table. Food we didn't even order. Lol. My friend and I just looked at each other and shrugged our shoulders. Hayden another guy came by. Super friendly and with a smile on his face. He kept checking we were ok. And brought us things in a timely manner. I heard Brady tell another table he didn't like working on Sunday's and was going to fix his schedule to not work Sundays. It's a shame that the young Generations don't have respect for customer service or the work place. Do yourself a favor and just drive to Marysville or everett. Don't eat here. read more

Our server Jolene was amazing! The kitchen staff did not make her job easy, but as far as her service goes she was awesome! If the server was mediocre or even average we would have left pretty unhappy, but her good spirit and the way she conducted herself was extraordinary in a high stress situation, thank you Jolene for making our experience here a great one! read more

IHOP - American Near Me - Lake Stevens, Washington

New Kid On The Block - So I knew as I pulled into the parking lot, it was busy. For a Tuesday after Labor Day, I thought that was unusual. This place has been barely open for a hot-second, so I was willing to provide more than my usual patience of a saint. I was immediately greeted by 3 red-shirted hosts. Thought that was odd. I was seated quickly. Venus was my server who seemed timid even though she was my senior by a couple years (I'm 40) She launched into her script, and complied. She returned with my drink order (water), recognized I was ready to submit my order. She answered a simple question of clarification (it was a litmus test for me - knew the answer but wanted to ask) My food was ordered and served within a respectable amount of time. It was how I asked it, and hot. She checked in on me, and left my bill. I looked down on my time piece. 30 minutes from walking in the door, ordering, delivering, consuming it, and paid. I was impressed - and not that easily impressed. Especially with chain restaurants. Nicely done, IHOP Lake Stevens. read more

The food is always cold, we use Ubereats and we pick it up too and three times in a row it's cold. Portions small. It not tasty. Two times in a row there's been an entire entree missing, called the manager and she said it's our responsibility to check all our items before we leave not their responsibility to make sure they put our order in the bag. Awful. The only reason we have gone back is because our toddler likes the happy face pancakes, but I'll do it at home from now on. read more

Well, 2 stars is about right. A year ago when they opened they were great. All it took was 1 year 2 hit the skids. My 'healthy" nut pancakes (had to dig to find any nuts) were NOT done/ doughy, sausage links were ice COLD. Even their cheap stuffed Diner seats are already falling apart & splitting. Too bad but this IHOP has gone to the dogs. The only positive thing I can say is the waitress, Jessica was outstanding & made every effort to provide us with eating essentials & chatted us up but when you have substandard cuisine, the waitresses suffer, because with bad food it always rolls downhill onto the waitress. read more

I have tried to give this place a chance for way too long. I'm tired of paper thin, microwaved bacon. Cooks that have no idea what over easy means. Hash browns that have been under the heat lamp way too long. Having to beg for a coffee refill. I've never had a more unpleasant breakfast as the one I had this morning. Do yourself a favor and go absolutely anywhere else for breakfast. read more

This location focuses more on fulfilling to go orders than eat in customers. If they get 100 door dash orders and 20 people eating in, prepare to wait 45 min+ before your pancakes are ready as the to go orders will take priority to yours. Guys, I get it. It's probably a corporate mandate and you make more money but you are screwing your servers and eat in clients. read more

We've had nothing but poor service from this location since it opened. They are consistently understaffed and very slow. Went yesterday and had a rude greeting, so we left. Every time we decide to give it another chance, it continues to disappoint. Sticking with the Everett or Smokey Point locations. read more

Slowest service I have been here almost 20 minutes and still no food. Wasn't that busy. Now omelette is over cooked. Well a new breakfast spot for me this is the 3rd time here and not impressed st all. Why would a serve bring an over cooked imperfect to my table. Clearly you can see it's overdone. read more

IHOP - American Near Me - Lake Stevens, Washington

The server, i think her name was Regina, was very friendly and professional. The wait for placing orders and receiving food was over an hour. The food came out at different times, the first person to get their food was done when the last person got their food. And on top of all that the food was not as good as it usually was. Quite disappointing. read more

We continue to have very good food and service on sunday mornings! The staff are always quite friendly, patient and thoughtful. I am so happy they opened an affordable, attractive restaurant in Lake Stevens!!! read more

Update to last post and minus another star. Was hoping enough time had elapsed for these guys to get the issues addressed. Clearly that has not happened. Another cold breakfast because of having to run back to the restaurant after realizing the order was wrong. The only part of the order they got right was the side of ham. Not one other thing was accurate. Instead of 2 orders of the quick 2 egg breakfast, we got what I think was 1 combo. The chicken fried steak came without gravy and scrambled eggs instead of over medium. You guys have been open long enough to have worked out these very basic customer impacting problems and still can't seem to get it right the first time. You only get one shot on to go orders, and you blew it on this one. ORIGINAL POST: Placed an online order and when I arrived the seating area was full. I let them know I was there and was told it's was almost ready. I waited in the outer area for a while and eventually went back to find it was sitting there without anybody bothering to let me know it was ready. They were pretty busy so I let it slide. When I got home I found that there was no gravy for my chicken fried steak and eggs that I was looking so forward to enjoying. Talked to the manager and she was very apologetic and decided to have the hostess deliver it to my home. Well I figured it's getting cold already, what have I got too lose. At this point I was pretty angry and quickly loosing my appetite. She eventually delivered the gravy after going to the wrong address first, but was determined to make it right. I do appreciate that they made it right and I did enjoy my meal but by then the damage was already done. I chalk it up to inexperienced staff and being really busy. But at the end of the day it was frustrating and an unpleasant experience for the customer.I won't give up on them just yet. That said I think management needs to be more diligent on training the staff to handle high pressure work conditions during busy times. They are very polite and genuinely want to please but lack the experience, organization and attention to detail still. read more

So... we have now been here three times since our first experience and it's been less than pleasing. Rude hostesses. No acknowledgment... even with an empty restaurant. And today we walked out as we sat with our toddler for 10 min without even a "I'll be right with you"! I'm usually patient but it was just beyond anything. Also they don't do the kids eat free... so we will not be going back for quite some time. read more

We went in for family of 4 on Feb 29th 2020 ) got in right away . Got waited on..He took our Order. He got slammed. Thought Holy ???? He was alone waiting on Everybody..Crazy..I Wanted to take off my coat an Help Him.. But My Nephew Said Grandma You Couldn't Help. It's the LAW He Said. Only They New How Much Experience I Had.(SAD)! Seen Somebody Running My Husband said that must be the Manager sitting down.(Really) Where is the Help! Than My Daughter had order T-Bone Steak) Unbelievable They called that T-Bone for that Price.IT Was So THIN . Don't Order it You Will Be Sorry. Big Mistake..My Sandwich was cold I Didn't want to complain. I Felt Sorry for the Waiter. ( Bless His Heart) read more

They do not have it all together. I don't know why I keep going back the service is so bad! It's because I was ecstatic when their was a ln Ihop near me. I ate with my family for breakfast dining in and before we left, I had an urgency to the bathroom that something did not agree with me. Then I ordered to go and they took 45 minutes to complete so I waited in store for 20 mins. Today, ordered and they left out one order. As I wait, I hear multiple phone calls about people that had to go that had missing orders. Multiple....lousy, lousy and super disappointing. Won't go again to this location, I swear read more

Was disappointed. The floors were dirty and tables were not bused. There was only us and another person eating in the entire place. We only saw one waiter working. When he was not serving he was just sitting at a table on his phone. He could have been sweeping the floor and busing tables in between serving. My over medium eggs were undercooked and my sausage was not cooked thoroughly. I will go to the IHOP in Smokey Point from now on. read more

We had 2 bad experiences but the franchise was new so we didn't go for awhile. We went 2 weeks ago and it was GREAT! Today we decided to go by our last experience which was great and just go but we were told wait could be 3 hours and people were leaving after being seated cuz they were not getting their food. And my husband wanted to speak to manager, they wouldn't come out and employee told everyone no food for a half an hour. We're done and not trying anymore read more

Plain pitiful! What is going on here? Good luck getting seated! Once you finally are (after they run out of anything else to do), expect to be ignored for 40 minutes until you finally give up and leave. The dumpsters are overflowing with trash and cardboard and the windows are filthy. I can't believe this manager hasn't been replaced?! Really the most ridiculously embarrassing joint around. read more

First I was excited to see an IHOP go In so much more convenient then going to Arlington but with that said the service here well it's non existent. We we're told a 20 minute wait looking around the restaurant I was confused because of all the open seating ???? So we waited to the tune of thirty minutes with that there were people coming in and leaving because the wait was to long and open seating. Food was cold and drinks were only filled once I don't understand how the one in Arlington can be packed serving people left and right yet this one missed on all points this place needs to be re-managed and quickly can not imagine the amount of money this place is losing on a daily basis. Would not recommend this place to anyone read more

Unprofessional management. Rude to my daughter, and unwilling to make simple substitutions per her requests. (Order delivered incorrectly. Manager was combative and inappropriate in front of kids. Unbelievable) DONT EAT HERE, or at any IHOP read more

We came in during a breakfast rush. We waited around the hostess stand for about 5 minutes before we were even noticed. There were 4-7 dirty tables waiting to be cleaned up with nobody in sight, meanwhile there are about 7 parties waiting to be seated... We were seated about 30 minutes later (we were told 5-10 minute wait). We ordered the Classic Breakfast Crepes and the Country Omelet. The crepes had a weird sauce over the top that we wouldn't recommend. The "omelette" if you could call it that, was more like a lump of broken scrabbled eggs with way too many onions... I doubt we'll be back any time soon. read more

Server was friendly but fairly fake. Hostess seated us and asked what we would like to drink but walked away before we could answer. The store is empty other than one other table and the employees loudly goofing off and occasional swearing. The food however has to be a 0 rating for me. I ordered a dish with a side of hash browns and eggs and my hash browns were still yellow, raw potato. When I asked for them to be cooked more they brought me a plate of hash browns that were brown on the top, yellow and raw all throughout, and so greasy I couldn't even eat them. The plate had a soupy layer of greasy making the potatoes very soggy. I thought hash browns were crispy? Breakfast food is my favorite, we're unfortunately very disappointed in this location. At least the night crew staff, anyways. read more

IHOP - American Near Me - Lake Stevens, Washington

Service here sucks! Period. Just read the reviews. And no acknowledgment from management to any complaints on here at all. Says enough.

Our party was seated at 930 am and made our food order at 940. It wasn't until 10:39 that our very basic order was brought out without any apology from the manager. While the location is convenient we will drive further to eat at a restaurant that cares about their patrons and apologizes when they make mistakes. read more

So we went back to give IHOP another try several months later. History repeated itself! Waited 15 minutes to get drinks ordered after being seated. Ordered food at the same time as drinks. 20 minutes later food arrived. One person in our party ordered an omelette with pancakes. The omelette was over cooked and hard, No pancakes! Finally the pancakes arrive after asking for them. Nobody bothered to ask how the food was. Another waitress brought us a bill after getting her attention. Can say that if it were not for poor service there would be no service at this IHOP. read more

Had the worst Turkey dinner ever. Had to wait 10 mins for the gravy. Very bland food. Customer service was fine.

While the food is ok, the service is always horrible. We went in today, stood at the front for 10 minutes without ever being acknowledged. This is rather typical however tonight was the last straw. The waitress looked at us 3 times and never even said anything to us. So we left. There was only one table with people at it and they had their stuff boxed already so its not like they were extremely busy. Last time, we stood up there almost 10 minutes and were looking at the new menu and the waitress came up and took it out of my daughter's hand and grabbed menus and said "Follow" and didn't sat another word, just put menus on the table and walked away. Another time a waitress complained to us about the other table because they had a baby that was making a VERY little bit of noise. I can't imagine this restaurant will stick around much longer since they don't want to seat the customers they get and then when they do have people seated they complain about them. Oh and, I understand that supply chain is impacting everywhere however maybe some coaching to let people know when you are out of something so they may have a chance to order something different before everyone else at the table is eating. read more

We just ate here and the food was terrible. Save your time and money and go somewhere else. I saw a review on Facebook and there are lots of other diners around Lake Stevens with better food and reviews. read more

Well, would like to tell you about the food but we ended up leaving after waiting so long to be seated. We were told it would be 5-10 minutes before we were seated, which seemed reasonable until I looked around and there were 5-6 open tables. Then after 20 minutes, and still not even the people waiting before us being seated, we left. Absolutely terrible service. iHop needs to get some management to this location while they still can. read more

Just a heads up to anyone in lake Steven's unless you want to eat rotten/expired food dont got to the ihop in town. The gm as well as the corporate manager say it's okay to serve green ham, chunky milk, rotten yogurt, expired pancake batter and crepes. Oh and the steak is supposed to smell like fish. read more

I've been to IHOP's before and I know what to expect. I understand that this is a new location, but I feel the waits are way too long even for to go orders. This place his nice and friendly staff but I just think it is poorly managed and I would not recommend this location to anyone. read more

First time in- All the booths are open, but the hostess decides to seat my husband and I at the tiniest table near the restroom. When she seated us she kind of slammed down the specials menu and said "here's this, or whatever". Out waitress was super awkward, but nice. Our food came out pretty fast, but was pretty skimpy. Second time in (and last)- we requested a booth when we walked in. Hostess says "um let me check" she looks down at the menus and says "ok I think I can get you one" as we're walking to our seat we pass by ALL the open booths to be seated in the corner booth. Not too bad, but I'm not sure why she passed up so many open booths. Literally every single booth was open! She was very awkward and seemed really uncomfortable. When our waitress came to take drink orders she was very nice. She brought our drinks and took our order. She was unfamiliar with the menu and made sure to let us know she had no waiting experience, which I think is a little unprofessional. When our food came out it was brought by two random servers. My pancakes were wrong, I had to send them back and once again the food was VERY SPARSE and improperly cooked. They only give about half the amount of hash browns and fried potatoes as other IHOPs, eggs were under cooked, and so was the bacon. My husband's meal should have come with 4 sausages, he got 2. My son only got his crepes, they forgot the rest of his meal (eggs, bacon, hash browns) and we had to ask for it. A few minutes later we saw another server walking around with my son's food trying to give it to other tables. He gave up after a few tables and took it back to the kitchen. Finally they realized it was ours. While sitting in this restaurant we heard almost every server apologizing for random things, not only to us, but other customers too. They were getting salads wrong, didn't know the soup of the day because "I'm sorry, I don't know what it is because we didn't have soup yesterday" what?! We heard a couple things being blamed on 'the system' which I knew was just an excuse. I've worked as a waitress, it's not that hard. I do understand if you're new to it, but this place is just ridiculous. My family and I go to ihop often and this is by far the most uncomfortable, awkward, and unfriendly ihop we've been to. The staff is not trained and the cooks are not experienced. We were excited this one opened in LS, but will not be returning. The Arlington and Everett locations are far, far better in every way. And they also offer 'kids eat free'. read more

Worst ihop experience ever, and it's not the first time. Every time weve tried to give ihop in lake stevens another chance something happens. From hour waits to get cold food, orders being made incorrectly and served moldy rotten food items. It's literally the worst ihop ever. And don't ask for the manager, he's always out smoking. read more

From the moment we walked in the door to the district manager telling the manager that he was above the servers - "You are up here, and they are down there"), well...it was pure chaos. It probably took an hour and a half, if not longer. The kitchen is way behind in food production, thus leaving the servers as the go between for many angry and frustrated customers. In our little grouping of three tables everyone was commiserating with each other about what a nightmare it was. The food was good when it came, but there are so many wrinkles to be ironed out here. read more

I came here with my boyfriend and we sat down in 15 minutes. Ordered coffee in another 15 minutes. Waited 20 minutes to order our food. Waited another half hour for a coffee refill and after another half hour of waiting for our food we just decided to leave. This IHop needs to train their employees better. Yes, they are all in High School but they can move quicker and more efficient. There were probably 8 waitresses working and we only saw ours 3 times. I will never eat at this IHop again. We left angry and hungry. read more