If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

THIS PLACE IS RIDICULOUS!!! I still had a 56$ free my roommate was supposed to pay for because we…read moresplit bills, and somehow my bill went up too 220$?! so I asked them about it and it's a 49$ reconnection fee, and a 19$ late fee. do the math, that's 124$ not 220$. I spoke to an American there a week or so ago, and he said there was fees that should not have been on my account. Alta fiber also took 219$ dollars from me and still wanted me to pay the 219$ again. they told me I'd get it back April 10th, here it is may 5th, I never got it back. Alta fiber customer service is trash! they do not care about their customers. they're scammers!

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

Tyrese @the Rookwood store in cincinnati is amazingly Helpful, patient,& knowledgable! I love to…read morerave about great customer service, because it's SO rare these days! Spectrum is really lucky to have this guy on board,& I was very lucky to find him when I was desperate for mobile help. Ever grateful to him!

I'm so glad that ETC sent Derek to figure out our problem. He was professional and he fixed the…read moreproblem. We live as far from the tower as a person could, our signal strength seems to depend on the time of day, but it's better and more affordable than any other service we could have at our home.

SPECTRUM MOBILE IS DISHONEST…read more Well, Spectrum Mobile just screwed me over big time. I don't usually do this, but I will. We were offered a great price on 2 phone lines and internet. And we were given it. However, we were told that they would pay up to $500 to pay off devices. I was thrilled. We just bought Deb's phone and owed some on it. Well, her number ported over just fine. However, mine would not port for some reason. After over 2 hours of waiting, I just threw in the towel, bought a new phone (that I didn't need) and got a new number. Guess what? This invalidated the payoff money. So, by trying to be nice and save frustration for their people, I lost the $500. I have spoken with various levels of management. They all say the same thing. Nothing can be done. To say I am angry is an understatement. SPECTRUM SCREWS CUSTOMERS

I just switched to Spectrum and this is how they left my house after installing internet. Wires all…read moreover, uncapped wires, wood shavings from drilling holes.

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!