We bought tiles from this store to use for two of our bathroom floors, and they were ordered l on June 26th and were told that the tiles would be delivered to the store in a week or less. A week or less turned out to be 2-1/2 weeks.
To add insult to injury, when my contractor came to the store to picked up the tiles, they were in terrible condition. All of the boxes were ripped, and some of the tiles were not even in a box and had to be wrapped in plastic and secured by my contractor. Not only that, but the completion of our bathrooms was delayed, and our contractor had to rearrange his workload, a task which was not easy.
When a customer pays a lot of money for tiles, I feel that the company should bend over backwards to treat them and the tiles like gold. We did not feel that way with this transaction--all we got were tiles that were not secured properly, along with lengthy explanations and excuses from the manager as to why our order was delayed and why the tiles arrived without proper packaging.
I spoke to the manager about receiving a partial refund for our aggravation, but he said all tile sales are final. What he will do is send MY photos of the boxes to the company who shipped them and find out why they were in such bad shape--a complaint that he admitted that other customers had experienced. Then he said he looks forward to our future business. Ha! Not gonna happen--ever read more