This review is for the TSA Pre services by IdentoGO at Staples in Kearney Mesa. I am so angry I'm writing this review as I sit here.
I made an appointment at 9:40, got here at 9:35 and waited for 10 minutes. The staff member here came out of his office at some point to call a name and went straight back in without giving a single minute to ask anything. As there were three people ahead of me, I stepped outside and came back at 9:55. He let someone out at 10:05 and I attempted to ask him when I can expect to be taken in, he rudely told me to stand outside. He took my husband in next, who had an appointment at 10:10 and again zoomed straight back into his office. After my husband came out, he again walked right past me and started calling a name and so I stopped him and asked when I can expect to be helped. He asked when my appointment was and I told him it was 9:40 to which he stated I wasn't here earlier when he had called. I told him I was here but he cut me off and said you're a walk-in now and that he'd help me after a lady who was also walking in. I told him I was here earlier than her but he completely ignored me. He just stated that he was going to take his break after the next customer. It is 10:50 right now. This is the rudest experience I've had with anybody and I feel like he is purposely trying to give me a hard time. For what reason, I do not know.
The sign here says he goes to lunch in an hour at 12. We'll see if he "helps" me between his break and his lunch. read more