Showed up on time for our 4:40 PM appointment. Why even bother if the lights are on and no one is home? read more

Identogo - Fingerprinting Near Me - Murfreesboro, Tennessee

I filled out my application for PreCheck online and set up an appointment for this location. I was early for the first available and the guy took me back and I was done in 15 minutes. Very easy! The employee was nice and professionally moved me through the process quickly. I'm happy I chose this location and would use it again. read more

Identogo - Fingerprinting Near Me - Murfreesboro, Tennessee

I went to Identogo for TSA pre check and I had been a month earlier for a background check because I work at elementary schools. It is such an uncomfortable atmosphere. Everyone is short and rude. They make you feel idiotic for asking any questions. There is zero customer service. I was told I would receive an email 3-5 days after my appointment. It has now been 20 days and still no email, I called about this today and again had a rude woman in the phone who told me it would take up to 30 days to receive any notifications. I would find another place that does pre check this company feels unorganized and in no way values their clients. read more

This experience was less than perfect! I had to get fingerprints yesterday to get my real estate license and the address was that of a strip center with NO suite number indicated. It was pouring down rain and I looked everywhere for this company. I spent several minutes on the phone waiting for a real person to tell me where these offices were. I finally gave up and just started walking into each shop asking if they've heard about this company...... Finally the guys at Goin Postal irritatingly said it was them. They told the company to update their address in the system several times to no avail. Unacceptable!!! The disgruntled employee said they get about 60 people in there every day for prints and everyone is late for their appointment because they're lost! What kind of company won't give you a suite number. When I looked closer there was a small logo on their door indicating it was in fact the right place. NO BIG sign at all. Come on! I'm not one for a negative review but perhaps this company will get their act together and give PROPER directions, address and instructions to get there safely and punctually. I can understand this man's frustration although he could've even a LOT kinder in his tone and demeanor. Just sayin! read more

After overnighting my passport, taking off work, and driving an hour to make my 3:20 appointment, I arrived to find the doors locked and no one answering the door. At least 6 other people (who also took off work) showed up for their appointments and were shocked to find the office "closed" even though the hours of operation sign clearly shows the office closes at 4:30, not before 3. Incredibly unprofessional!! read more

Identogo - Hours of operation. - Fingerprinting Near Me - Murfreesboro, Tennessee

I've been in twice now and both visits have been great. Once was as a walk in (fingerprinting for work) and once with an appointment (TSA Pre-check), and both times I was able to get in and out quickly. The folks that work there are friendly and efficient, getting you through quickly without you feeling rushed. read more

Very unprofessional. Came early, walked in, front desk lady allows you to go through your whole spiel only to tell you back "We don't open till 9". They talk under there breath about how they don't want to be here and are not starting until 9am. Despite online telling you to come early. Would strongly recommend going elsewhere if you'd like to be treated with decency. read more

Clean and professional atmosphere. Storefront located in a strip mall. Staff was super professional and friendly. Appointment only! I made an appointment online for the next day & showed up a couple minutes early; they checked me in and immediately got my fingerprints done and I was out within 15 minutes! Mr. Alexander was a delight to work with as well! read more

I went to the identogo facility 913 Conference Drive Ste 105, In Goodlettsville TN, lady was very rude and instructions on what to do we're very unclear. She would tell me something and make smart remarks to me about how easy it was to follow directions. She could learn one or two manners about respect towards costumers or just get a new job. I went to get finger prints for my Tennessee state EMS license. Mind you I just moved from California 2 weeks ago. read more

This place is awful. I waited over an hour WITH 8 other women. We all just needed to get our fingerprints done and we were all upset by the time we got called and people just kept rolling in. A few people even left and when asked if they could reschedule, the lady was extremely rude and told them they needed to leave and call customer service. There were so many people that there weren't even enough seats for us all. That same lady at the front desk was giving us dirty looks when we were getting aggravated for waiting so long. This place is a joke. Just for reference, my appointment was at 12:30 and I was seen at 1:40 read more

This place....like most government contract facilities is a joke. Due to being so bad before, MorphoTrust....had to change their name to Identogo as reviews and public experience with this government contract agency is deplorable. I recently made an appt with this TSA contractor to renew Hazardous Materials transport authority so I would not have to wait hours and hours to get fingerprints done like walk ins usually do. I did my part....scheduled appt online and was early. Walked in and waited at an empty reception desk for 10 minutes before what I assume was the only lady in there servicing 30 customers. Tell me that's not a government operation. She tells me please have a seat she'll be with me in an hour. I said NO I have an appt....she said she's an hour behind and have a seat. I asked how she could be an hour behind on my appt. time...appts have priority over all walk ins and otherwise. Rescheduled online again for another appt the following week at opening time....We'll see how that goes.....updates to follow... Update. Went in as first customer of the day... Serviced without issues.... They actually had two employees working. It's not their fault.... The company won't staff the place appropriately. Hope they can get help in there. read more