The one person there who was so skilled, kind, and competent, left. They suck, do not waste your money or time, look at all their other reviews. These women are catty, wanna be pushers, they absolutely suck. Audrey Albrecht was the best thing that happened to their flimsy,sub par at best "med spa!" Audrey, this is your girl, AO, please let me know where you're at now; you have a cult following simply based on your work on me and all of the people who see me ask where to go!!!!! I find it so awesome you aren't in this stuffy, small-minded and absolutely terrible place anymore, good for you! You out class and out skill all of them period! I hope that you read this and remember me, get in touch with me!!!!! Thank you for your artistry, your willingness to answer my questions, and do exactly what I asked, and thank you for not force feeding the products they make you sell. I came for Botox, I came to have you work on me, not to support the lamest place there is when it comes to Botox and fillers. So ladies, find Audrey Albrecht, or Audrey start your own place, please!!!! Thank you so much!!!! This place should be shut down now. You will walk out looking like quasi moto.... read more

I feel like I should write a review since there are so many poor ones. I have had a great experience here. Sure, paying for services before receiving them all is not what I expected, but I don't feel like I was 'scammed' out of anything. Just pay attention to what they're saying! Anyways, the ladies that work there have always been very kind and helpful to me and I've always like my results. We've had a few scheduling snafus, but nothing that wasn't communicated in a timely respectful manner. read more

My provider is fantastic every time. I love my laser hair removal results. The microneedling facial left my skin so smooth.

Very hard to work with. They are under staffed and booked out months in advance. I changed to Laser Away after years of trying to work with Ideal Image, a much much better experience. read more

Well, first of all I haven't even had a treatment yet and low and behold, I have a charge on my account, and I wouldn't have seen it just now had I not had a weird feeling to check yelp review and someone said, "be careful what u sign!" Not even 4 hours ago, I was on the phone with a beautiful nice girl who was helpful and kind, however, at no time was I aware that giving her my CC# was for the service I haven't even had yet, which seems wrong to say the least, if not illegal-ish, but that's where the signing came in. While on the phone I was told to look through some paperwork, read the fine print, check the box, blah blah and sign. Well honestly, who reads the fine print? And while on the phone feeling rushed anyway,...it's actually smart on their behalf because they know what I just said, is true, nobody reads it...but u signed it, yada yada, BS! and I was already in a state of mind about what I was calling about anyway, and I totally thought the credit card was to hold my appointment slot, and in the event I am a no show, I am charged $50. Ok yep that is completely understandable. Done that before. But at no time was I told specifically or verbally I would be charged the full amount right there. Pay before a service, such as this??? Uh no. I even specified I wanted to wait for budget reasons, etc... and also asked if my appointment date would be another consultation with the Nurse so she can see me or pay at time and I was just told, no, you are all set. Again, I thought the card was for the holding of the appointment and to make it easier when I am there. The whole thing now in hindsight feels like a scam and that's exactly what prompted me to look through yelp and google, and it was more than a few reviews that said negative things about this company which normally I wouldn't let that sway me, and just see for myself. I don't always believe all reviews but it's happening to me now, and it's unfair to the person who feels deceived. It's like a sales pitch, a sales call, a sales person getting appointments booked with this or that and will just say whatever to make it happen, which is what it felt like, and without even seeing the Nurse beforehand is just odd!!! This is a very sensitive, private and intimate appointment and should be handled as such. . It's not buying a car. It is such a weird way to conduct this kind of business. I feel I have been duped and I am not happy about it and want a refund ASAP! It's been less than 5 hours so actually...cancel the transaction so it never hits my account, please. I truly am upset about this. I didn't have those extra funds right NOW FOr THIS and it has caused many issues with my account now! Please make this right! read more

Waste of thousands of dollars. The guaranteed results are bogus. You can get touch up treatments, but they cost hundreds of dollars. read more

Ideal Image Orem - Underarm hair after full treatments. - Laser Hair Removal Near Me - Orem, Utah

Canceled on me after a "scheduling error" I took time in my day to meet my appointment that was scheduled. I got a reminder for it. Came there, door was locked, and then I was told I was too early for my second treatment and have to wait 6 more weeks. Weird, they scheduled me 2 weeks after my first treatment, then when I came they sent me home. Stupid appointment. read more

Horrible. They canceled on my three times. The last time I don't get notification until I had drive 40+ minutes and walked 15 to get to their front door only to have it locked up right and dark. Then I saw the text they sent while I was driving. I called and got an answering service . When I finally got someone at a different location they said they could see my next two appointments were canceled . I did not cancel these either. That is 5 appointments. Unfortuaneltu I am not seeing results either, possibly because each appointment has been scheduled so far apart from each other as well as the cancellations . The workers are nice enough it's just that after spending thousands of dollars, and Seeing no results... I am frustrated with the latest cancellation on their part read more

I had thee worst experience in here about a month and a half ago. I should've gone with my gut after seeing all the terrible reviews.... HOW DO YOU CANCEL A MEMBERSHIP. When one no one answers your phone.. and two.. there's no way to find it online. This place is honestly dingy and sad. And with the amount of money I spent at both locations I wish it had a nicer-higher end feel. Honestly save your money and go somewhere else. The sales team who do the virtual calls are amazing and will make you want to go there.... But please mamas don't! read more

I came for laser hair removal in 2016 and am still coming here for additional treatments. I guess I'm hopeful. I've had excellent treatment from some specialists, and horrible treatment from others. As far as the in-chair experience goes, it totally depends on the girl doing the treatment. One of them told me to calm down when it got really painful, and almost scoffed when I asked her to slow down. But others have been so kind and patient in my pain. However. The most FRUSTRATING thing about Ideal Image is the non-transparency when it comes to the possible ineffectiveness of treatment. I wish I had known that areas of thicker, darker hair might never actually go away. Thousands of dollars spent on discreet areas I thought would never have to see a razor again. Wrong! They blamed it on PCOS, which I am 99% sure I don't have... The only reason I'm still doing it is the "discount" (which may not even really be a discount) and the fact that I've seen it work in other areas that had a different hair type. Here's to never going with Ideal Image again after this is done! /sigh.... read more

BEWARE!!!! This company steals and uses very shady tactics to take your money and not provide services that have been paid for in full. They do not uphold agreements in the contract and modify to gain when needed. yes as you can tell I was robbed of 8 treatments, they hide behind contract tactics and misdirections. I paid for touch up services as well in my contract at a set price, somehow they changed the terms and price. This corporation is NOT to be trusted. They will not allow you to call a local store, they use an off site answering services, probably due to the poor service they provide. If you want to be stolen from, lied to, taken advantage of and given the run around...this is the place and you'll pay too dollar for it. read more

This place is a SCAM. I did a "free consultation" and the lady asked me if I wanted to see how much I qualified for Ally Lending but never told me I was signing to commit to the services. Once I had realized what had happened I called Ally Lending (in less than 24 hours after the so called free consultation) to cancel the loan. Now Ideal Image is refusing to refund ally and forcing me to go through with services even though I only did a consultation over ZOOM and NEVER even stepped foot inside any of their institutes. Guess they scammed me out of a couple grand! Worst experience of my life!! Lots of people have said the same thing! I wish I would've looked into this before ever thinking about this horrible "business" read more

Ideal Image claims to not be able to release payment information because it's tailored to individual clients. Well, they had the prices printed out and ready for me before I showed up for my consultation. The lady I met with assured me several times that no other medical place or spa could possibly do as good of a job as the great and wonderful Ideal Image. At 50% off, I could pay $4,000-$4,500 to get ONLY my underarms treated. The lady assured me that this is a fantastic deal. Especially since there's a lifetime membership where you can ALWAYS come back and touch up areas if they start to grow back and that they were the only place that would guarantee such a thing. I've been to other places who do a phenomenal job and $4,500 is the amount you pay for your entire body and they have cheap touch ups for life, if you need them. In short, I'd go somewhere else if I were you. read more

HUGE SCAM!!!!!!!!!!!! I started my treatments 10/31/12 and finished my them in 2014. I am still shaving every other day. The purpose of a consultation is to find out if my hair is treatable before I start treatments not to lie to get the sale. I was told my hair is perfect for the treatment. After completion of the treatments without results I was told by Ideal Image that I would see more results with more treatments which I could receive after a price, of course. I have since consulted with Dermatologist and other Laser Hair Removal companies without telling them about my experience at Ideal Image and each have told me that my hair is not treatable. Average cost is $1,500 for a year of laser for full bikini and underarms at the businesses I consulted with. I paid $4,527 which was "half off" at Ideal Image. read more

I came in for lip injections in August and Siosi was the NP that injected my lips. She was very attentive to my needs, especially because it was my first time. I love my lips and would definitely return to Ideal Image because my experience was amazing. read more

NEVER USE Ideal Image for any service. They are a DISHONEST COMPANY! I have been putting off writing this review because of how much heartache this has already given me! I signed up to receive laser hair removal with a sales woman over the phone. At the end of this call I didn't realize I had signed a contract. I unfortunately trusted the sales woman and took her word for it. She made me feel like I was signing a waiver not a contract! I know I should have read through more carefully but I decided to trust the consultant. It wasn't until a couple weeks before my appointment, which I thought was an in person consultation, that I tried to cancel and say I was no longer interested. It was at this point that I realized that I had signed a contract and either had to get treatment or pay anyway. I then asked about the possibility of me not even being a good candidate and they explicitly told me that when I came in in person, if it turns out I wasn't a viable candidate for treatment, they would let me out of the contract and refund me. When I arrived for my consultation, they said, "oh no we have you down for treatment today." I felt like no one was listening to me and nothing was getting past on. Turns out I was not a good candidate so I appealed the contract. It took them months to get back to me and even then it wasn't great communication. They did decide that since I wasn't a good fit for treatment that they would refund me half of the cost! HALF??? I fought this and they tried to enter in more appeals but again no one every got back to me whether or not my appeal had been approved. I finally called and discovered it had been denied but they didn't feel the need to inform me. I tried calling a representative to ask about trying to appeal again or to see if I could transfer the balance to another treatment. I was promised multiple times that they would get back to me but I never heard anything. I don't understand why I at least couldn't use the money for another treatment. I am paying them, I should receive something! I have gotten so tired of trying to fight it I have just been making the payments. Please do not use this company. The sales people are so eager to make a sale, they will lie up and down and deceive you! read more

I spent $5,000.00 on my underarm and bikini and did all 9 treatments and it has all completely grown back. Huge waste of money. They also burnt me and didn't do anything about it. Would never recommend this place! read more

I love this place! So professional and offers wonderful services! I got cool sculpting done by Carrie. It was a great experience. I was worried this process would be painful and scary but it was anything but that! She helped me understand exactly what to expect and the process was quick and simple! I had my lower abdomen done and I loved it so much I'm going in today to get two more areas done! Highly recommend this place. Very satisfied customer. read more

This was the biggest waste of time and the most unprofessional experience I have ever had. Let me tell you. So, I hear this add on the radio saying that Ideal Image is offering 50% off on hair removal. I think, "Wow! 50% off! I better call". I called and scheduled an appointment for the next day (great). On the phone they tell me that they will email me the address of the facility via email. Well... I never got the email. I call again and ask for the address. They assure me they will send it again (without trying to confirm that they had the right email). They ask me to check my spam. Nope. Not in spam. By the next day I still did not receive an email. The day of my appointment I look of the address online. As I am circling around the parking lot trying to figure out where I am suppose to be I call the Orem location. No one answers. The phone was ringing for 1:46 minutes. I call again. No answer. Then I called back the number from the radio station. They tell me to call the Orem office. I explain that I called twice, and got no answer. They said that they would have the office call me. The Orem office calls and explains to be that their facility is IN THE MALL. Well, the mall was CLOSED. They explained that I needed to go in through the food court entrance on the east end of the mall, and down TWO hall ways. When I got to their office they had me fill out paper work before I could have my consultation/hear about the prices (which was why I was there). OKAY... GET THIS. They asked me to sign a paper that said, and I quote, "I have received a copy of this office's Notice of Privacy Practices". WHAT the WHAT. I had received no such paper. They wanted me to sign this paper and even highlighted where my signature was suppose to go. But they had failed to give me a copy of the actual document. When I asked where the document was they told me that they normally wait to give the THREE PAGE, FINE PRINT legal document to their customers until they are on their way out of their appoint. WHAT!!! How is that even ethical? I thought it was some sort of mistake. Signing the paper would be unethical and irresponsible. WTF. Then they wanted by complete medical background/ history and a copy of my driver's license BEFORE I had my consultation. I hadn't even decided if I was going to have them do my hair removal. Are you serious?? Not going to happen. So, they let me meet with the nurse without collecting any of these papers. After the nurse gives me her run down about why I should go with them she explains to me that their nurse has had 150 hours of experience with hair removal. WHAT?? I explain that if she works full time than that means that she has less than a month's work of experience. LOL. It would have been better if she would have not told me about the nurse. I asked how long the nurse had worked there and she did not give me a straight answer. By this time, I admit I was laughing. Then she said, "Do you have any more questions" and I'm like are you serious?? The whole point of me coming into your office on a Saturday morning was to talk about prices. That's why I am in this room meeting with you. HELLO?? WHAT ARE YOUR PRICES?? Okay, here comes the BEST part. She finally shows me the prices and reminds me that this is 50% off. LOL The PRICES WERE OVER DOUBLE WHAT I WAS PAYING FOR AT MY OTHER HAIR REMOVAL. Oh my gosh!! It was over 1,000 dollars more. Are you serious?? I said, thank you for your time and left... trying not to laugh my head off. NO THANK YOU. read more

They won't list their pricing cuz it's ridiculously high, I called and was told they often can do full body packages Laser hair removal for around 99$ month, so I make an appointment, for an 18 month treatment plan they want $27'000 she says it permanent removed your hair, so I ask why do you offer touch up if it's permanent, well your blah blah some hairs will come back . They are probably a great service if you want to pay 23,000 more than competitors. read more

you have to be really sure this is what you want. No one ever tells you how bad it hurts. They shoot you in the face 50 times with a laser and it hurts a lot. The pain is insane. And this one lady talks and talks and talks and won't stop talking and won't listen to you. Then the green sky payment method is really irritating. If I could go back in time, I wouldn't have gone to them. read more

I had about 95% successful hair removal (everything except very light and fine hair). Super quick but not painless. (it feels like a mild sunburn getting snapped with a rubber band). It's totally worth it though! read more

I cannot thank Makenzie and all of the sweet ladies at Ideal Image enough! Thank you for taking the extra time to give me EXACTLY what I wanted! read more

I LOVE this place. I came in for lip injections and it was the best experience. I was nervous because I had them done once before at another spa and I experienced quite a bit of pain. The opposite was true here at Ideal image-I literally felt nothing. They used a numbing cream and I left so happy with the way my lips looked. Definitely recommend them to anyone and I will be coming here for all my treatments! read more

This place is a joke. They completely lied about what the results would be. Sales person said they could do a refund if the procedure didn't work and then the manager said they have no such policy. THIS DOES NOT WORK. They will blame it on your hair type, skin color, and other factors. Don't waste your time or money. I know many people who had the same experience. read more

I came in the other day just to get some information on some of the procedures they offer, I was nervous because this is the first time I've stepped into a place like this. I just have to say, Steffanie, who works at the front desk immediately made me feel so comfortable and willing to talk about the things I wanted done. She was so knowledgeable and inviting!! I have been stopping by and looking at different clinics all week trying to find the best one and others have simply handed me a brochure and told me I could find all my answers on that. So this visit was really refreshing :) I will definitely be coming back when I have the means to get my procedure done. read more

This place is a scam. Read the fine print before you sign anything! Such a deceitful and tricky business. Do not sign a contract with them without reading everything. Horrible way to run a business! read more

Extremely disappointed in their spa. Botox injections that dropped one eye and raised the other. They offered to fix but I was done. Very expensive and didn't give results I have had with other Botox read more

I highly recommend getting your laser hair removal at ideal image. My first appointment was in April of 2013 and my last appointment was August of 2014. I am very pleased with my results. Every staff member I saw was a woman which made me feel even more comfortable. They all wear scrubs because they are medically certified, and had very professional behavior. I also highly recommend getting the numbing cream they tell you about. read more

They are so friendly and helpful! I love that they have deals and explain everything. Laser can hurt and they were so gentle and understanding. So grateful for the lifetime membership! Definitely recommend them if you need any hair removal. read more

I went in for a consultation for LHR on my under arms and upper lip and chin. Everyone was very accomodating and professional. I had gone to another LHR place before and was extremely dissapointed in the lack of professionalism and the fact that they had Esthiticians using the lasers. I was sooo happy that I could pay for it over time at a low payment! I am on my 3rd treatment and am loving the results! I do not feel insecure about my husband touching my face and no more awful and painful ingrown hairs in my armpits. It is worth every penny. read more

Overall good experience. I got Dysport and Restylane injections at the Orem Ideal Image. These are new options they are adding to the menu, so I was somewhat of a guinea pig. Happy with the results. Friendly staff. Nice environment. I would return for follow up treatments if needed. read more

Waste of money. Facial hair removal did not work and now I'm stuck shaving every other day. Very disappointing. Treatment lasts up to 4 weeks max. Only about 5% has really stayed away. I want a refund or continued free procedures every other month. I'm not rich and this was important for me. No female should have to live with facial hair. Ideal image was not ideal at all. read more

I was so excited to get laser hair removal. I was evaluated and they said it would work great on my skin/hair type. After spending a fortune at what I thought was the best company around, unfortunately, I was anything, but impressed. It did not work at all and I felt as though I was lied to in order for the sales rep to get my sale. I started out at the Orem location in Utah and moved so I had to transfer to finish in Henderson, NV. Not only did the treatment not work after staying out of the sun for over a year to be able to get my treatments on time, but they "lost" my before picture (which is medical records). I was lied to many times about this by the Orem location saying that it was in a data base system they did not have access to. By law patients should have access to all medical records. They also told me that I needed to travel back from Las Vegas, NV to Orem, UT to get a Re-evaluation done (making it seem that the Henderson location was incompetent at doing their job). Although the staff at the Henderson location were very nice and friendly, I am starting to think the Utah location was right. I went in for a meeting with them about getting a refund. We talked about how disappointed I was in the laser treatment, customer service was told they would take my case to the "next level up." This has been going on since April and it is now almost December. I have called over 7 times weeks apart from each other. Each time I was promised that they would call me back within a few days and not once did they follow through with their promise. I have always had to call back and follow up (talk about bad customer service). It has been 9 months of trying to work this out and still no phone calls back or no solution. It's clear they think that if they avoid me, I'll go away. NOT going to happen. Im almost to the point of getting a lawyer to get this settled once and for all. If you are looking into Laser hair removal I would look ANYWHERE else and save yourself the headache and money. read more