I contacted corporate and their Facebook page. Heard no response... clearly they don't care, even if you spend $$$
I dinned at your Ann Arbor/ ypsi location on 4/1/2
The following is a list of issues we had during our over 2 hour time there:
- the host attempt to sit us at an already full hibachi table, we ended up moving because there was absolutely no room for all 12 adults.
- The waitress came, I do not remember her name, She took our alcoholic beverage and it took 40-50 mins for us to get our drinks.
- Prior to our alcoholic beverages arriving we got our miso soup., which was about 20/30 mins after our drink order was placed.
- After about 40mins, someone from my party went up to the bar and asked(and could clearly see the beverages sitting there) and she said they were coming. She came maybe 10-15mins later with them. When the beverages arrived many were watered down or flat. When someone told the waitress the beer was flat, she was rude and told him she had just opened it. You know when beer is flat.
- One of my friend's had an appetizer and asked the waitress if they could check on it, as it had been almost an hour. The waitress responded she didn't know when she would be able too, because she was busy.
- At this point it had been over 50 mins, we had no salads, had not seen our waitress. We were all extremely frustrated as we seen other hibachi tables get seated, drinks, soup/salad, and their chief come out who were seated significant after us. At this point, I asked one of the workers clearing plates for a manager. I told the manager about how long the drinks too, seeing others get their food, and we had somewhere to be in an hour. She said she would check but her attitude was very rude. As just provided an excuse why people after us got their food who were seated significantly after us.
- Our salads came out shortly after, the hibachi chief came out about 7:10. When he arrived I reminded him of shellfish allergies we had at the table and the waitress stated in a rude tone that it was written on the sheet. Those who have allergies, like to confirm due to getting very sick. I also wanted to make sure he knew as clearly this waitress was proving not to be good at her job.
- We were done with our hibachi meal. But none of us enjoyed it because we were irritated by the horrible services before he arrived. The chief was good but we felt irritated by everything prior and rushed due to having to be somewhere.
- Then they came out to do my birthday thing. Honestly, we didn't want that because we had a reservation we had to go too. The manager attempted to make up for their mistake by giving everyone dessert but it came 10-15 mins after my birthday dessert. We all just wanted to leave to make our reservation. Honestly, we would have rather had our drinks comped or money off our bills then some dessert we didn't eat as our frustrations and irritation kept rising, as we were worried about making our reservation for the next thing.
- When our hills arrived many of us were irritated that a 18% charge was added for a tip, as we felt she did not deserve that due to never being there.
Those were just the big things that happened during our dine in experience. I feel it was unacceptable that it took 40-50 mins for alcoholic beverages to arrive. I found it unacceptable how they handled it when concerns were brought up, as we spent a significant amount of money total (90-110 dollars per a couple, this restaurant easily made well over 500 from my group). When we were leaving we seen a party, our size, get drinks, soup/salad, and their chief come out all with in an hour. Clearly it was a time management issue on the waitress part of someone else, regardless its unacceptable. read more