Update to owners response- ***When we arrived, there was a family inside ordering, so we waited outside. We also forgot our mask so while she's helping out that family, one person went next door to purchase face covering and by the time we got it, the family that got served was just leaving. That's when we went inside to order since she was already helping the first family. We came with more people but only three of us went directly inside and we're just going to order for them which will total up to seven orders.
If you guys have audio recording on your camera, please listen to what your manager was saying. She's steering customers away by not wanting to make the order and def not helping with the business. We felt like she didn't want us to come inside. We drove here hoping to get ice cream, so when we made our order, she says she can't make it right now cause it'll take a really long time and she doesn't get paid extra. (She repeated this multiple times btw). She's lying to you or spreading false info about her pay. We all heard what she said and she did not offer to make it even after the boba order. We all stood there looking at each other cause of what she said. This employee really just persuaded us to not order.
I'm posting this review cause this is what had happen to let others know about our experience and to not show up after 8PM if you want ice cream if this particular manager is working. She should of told us her "rules" that she doesn't make ice cream after a certain amount of time when we made the phone call. I asked her on the phone, "are y'all still open" and she says "yes, come before 8:30." It would be nice if we were told about the "cant make ice cream at this time", since this item is 1/3 of what y'all offer on the menu. (For ex, "if it's after 8PM, we stop making ice cream orders, but you can still order drinks/yogurt"). I think it varies per employee on when they decide to stop making orders. From our first experience we show up around the same time, and was able to get our orders.
I just got your message and I will call you. Thank you for your offer but no need, we like to pay for our orders. This review is mainly for the manager.*** End of Update
We came around 8:15PM Friday of last week and the lady (possibly the owner) was super nice and made both of our ice cream. Got to say it was one of the best handmade ice cream we've eaten. I was so excited to come back and wanted to share this place with others.
This time, I called to see if they were still open and the lady that answer the phone says yes. We showed up again around 8:15PM and I wanted to get 7 orders. She was helping a family inside, so we waited outside since we forgot our mask. We went next door to dollar tree and purchase some face protection.
When we went inside, unfortunately, when I was about to order some ice cream and drinks, it didn't go so well. The lady working that Saturday who says she's the manager, literally says "I can't make the ice cream, it will take too long and I don't get paid to work overtime". We were shocked. She knew I called ahead, and then says, "I should've told you about the ice cream, but I don't get paid to work over time." Or at least just make 1 order of ice cream, if the others will take too long. We can tell she didn't want to make the order by dragging out "it'll take me a reeealllly looong timmme to make the ice cream". Who hired this person? Is this manager really helping out your business?
We came there for the ice cream and I wanted to have the others try it out. I did order one drink for someone else just cause I felt bad while we were there. I've been hyping this place up and finally got people to come here...I am embarrassed and after this experience, doubt we'll be back. Please have this "manager" be clear and notify customers ahead or have signs saying y'all don't make ice cream if it's too much work/overtime. Wasted our time driving there. read more