This is a comfortable air conditiond Lounge that has unlimited soft drinks. The staff tries hard but unfortunately they do not police the fact that many customers put bags on chairs. It's no problem when they're not busy but I feel it should be policed when seating is at capacity. read more

IASS Hawaii Lounge - Tomoko, the manager's phone number - Airport Lounges Near Me - Honolulu, Hawaii

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The only Priority Pass lounge in Terminal 2. They offer AC, cushioned seats, sodas, fruit drinks, water, and coffee. Oh, and wifi connection. Unfortunately no lounge restroom - you have to use the outside ones next to it. It's located in the central garden on the 1st level: follow the signs where it says "airport lounges". Don't follow the priority pass app about going to gates. read more

There is no food at this lounge. Just drinks. What is even the point of this place? I wish I could give negative stars. read more

IASS Hawaii Lounge - Only drinks - Airport Lounges Near Me - Honolulu, Hawaii

More akin to a hospital waiting room than a bougie airport lounge. At the bare minimum it is: clean, neat, and air conditioned. It is not: luxurious, well decorated, cozy, or impressive. This lounge is simply a quiet place to sit and wait for your flight away from the noisy chatter and overhead announcements at the terminal. They have complimentary wifi and outlets to charge your devices. If you snag a seat by the windows you have a lovely view of the garden. There is no food or alcohol. You are also not allowed to eat any food or snacks you bring into the lounge yourself. They do offer some beverages including coffee, tea, juice, water, and some canned sodas. I actually really enjoyed the yummy guava juice they had available! Overall I would not pay money to enter this lounge. If your credit card perks include a limited number of Priority Pass lounge visits I would skip this one. My boyfriend has unlimited Priority Pass lounge access with two free guests as a Ritz Carlton card holder so we lose out on nothing by coming in, but compared to other airport lounges we've visited this lounge definitely leaves a lot to be desired. read more

What's better? Waiting at the gate or going to a junk lounge? I suppose you have to weigh the pros and cons of it. A junk lounge in theory should have more comfortable seats but you would have to walk to it and find it. Staying at the gate, you can lounge around till boarding time. Both are losing options but it's always good to check out a lounge you haven't been to, even if reviews are bad. IASS lounge offers tea, coffee, soda and juice. You cannot eat while you're there but they do have WiFi. There is a decent amount of seats and you could charge your devices if you're near an outlet. It's a very cozy lounge. There is a view of the garden but that's pretty much it for this lounge. They are busy with customers but the staff were pretty friendly. Not the best lounge I've ever been to but it definitely ranks among the worst. read more

Using my Priority Pass, I was able to gain access to this lounge with my wife and son. It is located on the ground floor of the international terminal and can be a bit challenging to find as the markings aren't very clear so keep that in mind if you are searching for this lounge. This lounge is a massive rectangular room and offers a lot of of seating along with beverages in cans and iced water. It is air-conditioned and is a nice respite away from other portions of the terminal which are open air and can get a little warm depending on the season. We didn't stay very long as the lounge got full very quickly and felt a little crowded so we decided to leave and head to arcade a little early. All in all a nice spot for a quick rest but not somewhere I would find myself staying too long as you are not able to have a private conversation as there is no auditory privacy here. But I do appreciate the cold beverages and a soft, comfy chair. read more

**I want to acknowledge first that they do advertise (at least via Priority Pass) that this lounge is VERY limited.** This was my first time visiting Hawaii and as part of my travel experience, I was really looking forward to going to this lounge, but upon walking in, as they greeted me, they warned that they do not allow outside food/drink and they only have canned juices and Kirkland branded teas as part of their refreshments. The layout of the lounge is slightly awkward too. It's 4 rows of seating and kind of reminds me of an airport gate where there isn't a lot of privacy and is tough to gather a group of 5+ people. I'd say a benefit to this lounge is that if you're wanting some air condition this is a place to go. read more

IASS Hawaii Lounge - Airport Lounges Near Me - Honolulu, Hawaii

Sadly, I have very little good to say about this lounge It was super difficult to find And once I found it, I learned that they only have soft drinks available. No food and you cannot bring your own food in. Last time I came through this airport, the pulmonary allowance was included on my Priority Pass sadly no longer is The only nice thing to say is it was clean and air condition read more

3 stars are for the friendliness and clean lounge, 1 star for lack of food. Only basic coffee, tea (2 choices), juices. Period. Have wifi, but the way they setup the chairs, absolutely no privacy, one way in/out to the seats. One family sat in the corner at the end of the beverage station, everyone must step over them to get to the rest of the seating area (for some reason they won't move, have their bags scattered on the floor). read more

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Currently here before my flight that leaves in about an hour and a half. Figured I'd stop by since I have the priority pass with Amex, but it's pretty disappointing as far as amenities go. Was sad to see that the Sakura lounge /admirals club was taken off the list for Amex platinum. Service is great, the workers are attentive, friendly and polite. There's a few canned drinks in a mini fridge and other juices in pitchers. Pretty disappointed there were no water bottles (as that was what I had come for)... and coffee on the side as well. No alcoholic beverages if that's what you're looking for, and no outside food is allowed. As far as the space and seating, it's pretty limited and cramped if you come at a busy departure time. There is WiFi available with a password provided on the side tables. Standard outlets available (no USB so bring your plugs). Overall, the two starts were for the AC as I was sweating after security and I also wanted to give my phone a charge. Additionally, my gate was still closed and I wanted to sit somewhere with AC! read more

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The staff is friendly but the place is run down and lacks sufficient space for travelers with luggage. Amenities are scarce but it's better than sitting in a hard plastic gate chair. read more

Cute tiki feel in this lounge! While it's dated, it's a great place to relax and get some snacks/beverages before your flight.

Good air conditioning, but other than that, nothing else good here. They have a few cans of soda and juice, but no bottled water, and you're not allowed to eat or drink outside food here either. Decor is hard on the eyes. There is only one television for the whole lounge. There's no bathroom here. The only upside is that the lounge is pretty clean. The ladies up front didn't even know how many people are allowed with one priority pass. This is my first time here and will probably be my last. read more

IASS Hawaii Lounge - Seating area - Airport Lounges Near Me - Honolulu, Hawaii

This is probably one of the most outdated looking lounges I've ever been to. There's a mini fridge with some drinks (no water bottles). The water is in a pitcher and you can pour it in the provided cup. There's no bathrooms inside but it's located right outside of the lounge. The air conditioning is nice while you wait for your flight. I wouldn't make my way to this lounge unless it's in my terminal. read more

That is peak airport disappointment -- the kind where you walk in expecting at least a hint of comfort and instead feel like you've wandered onto the set of a 1987 sitcom filmed in a municipal waiting room. * Chairs in rigid rows like you're waiting for Bus 42 to Tallahassee * Upholstery straight out of Blanche Devereaux's sunroom * Amenities that scream "budget community center" rather than "premium lounge" And honestly, when the Starbucks outside the lounge feels like an upgrade, that's a sign something has gone very wrong. Beyond the lounge, the airport needs a facelift. Some airports lean way too hard into retail -- endless shops no one asked for -- while completely neglecting the basics travelers actually want: * solid food * a decent bar * places that feel like a refuge, not a mall corridor with jet bridges A facelift with fewer tchotchke stores and more real dining would go a long way. A true disappointment after visiting such a beautiful island. read more

The most bare minimum lounge I have ever been to! Once you clear security in Terminal 2, head downstairs to the ground level. You'll immediately see an outdoor garden. The IASS Hawaii Lounge is by the Garden Court. Guests are immediately greeted by staff saying "no food available and no outside food allowed." If you're okay with that then they will start scanning you in. The lounge itself is pretty small and has very little amenities - a few beverage options, wifi and some seating. If you want a place to get away from the gate crowds then the lounge is a good escape short term. This is the only lounge I've been to that has a posted sign saying you are not allowed to bring any of their drinks outside. They're all non-alcohol! read more

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I have a Priority Pass Airport Lounge Membership. The only lounge at the HNL that accepts Priority Pass is the IASS Hawaii Lounge in the Garden Court area of the airport. The amenities are pretty basic. There is some seating, and a small fridge with tea and juice but no food. The staff was pretty nice and let me take my drink to go though I think that was not technically allowed. There aren't a lot of reasons to be here, but I just wanted to check out the lounge and use my pass. read more

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This is by far the worst airport lounge I have ever visited. The lounge offers virtually nothing beyond a chair and a drink fountain. No hot food, no cold food, no packaged snacks, no fruit, and no meaningful amenities that justify calling this a lounge. If you're hungry, don't waste your time coming here. Priority Pass members should know that this is essentially a waiting room masquerading as an airport lounge. The photos and the word "lounge" create expectations that are not remotely met by the actual experience. The facility was clean, but that is the only positive thing I can say. A lounge in a major international airport that provides no food whatsoever is incredibly disappointing. I left hungrier than when I arrived and felt that the visit was a complete waste of time. If your goal is food, comfort, or a premium airport experience, skip this lounge and spend your time elsewhere in the terminal. read more

I'll give it a second star because the people are polite. I am flying out of terminal one, and this lounge is in a far corner of terminal two. I'm sorry I ever decided to come check this place out. As I mentioned, the staff was polite, but that was about it. The lounge is tiny, you are not allowed to bring in your own food and they do not provide any food. There's a small fridge with a few canned drinks and juice, as well as coffee. As I mentioned, the lounge is tiny, but they wouldn't stop letting people in. I got the very last chair available, yet I looked up and they were still letting people in. What's the purpose? People were actually outside the lounge, sitting on concrete, because there were no seats inside. . If you want to use the restroom, you have to go outside the lounge, and hope that somebody doesn't take your chair when you were gone. Also, there are no USB ports to charge your gear. Honolulu is a major airport. They need to get a decent priority pass lounge. I am Paying good money for that pass, and This ain't it. Come on, do better, people... read more

The air conditioning is top notch. Other than that, not worth it by any measure. There is no food, nor are you allowed to eat food you brought. I watched a woman get scolded for eating a cookie off on Hawaiian Airlines. If you're hot and need air conditioning, this might be worth a stop to cool off, otherwise, don't bother. read more

Gosh what a joke of a lounge. Seriously. Pay good money for benefits and this is what is offered. If I was the manager of this program, I would be utterly embarrassed. It would be much better not to even offer a lounge at HNL. First off, it's pretty far from everything. It wouldn't be so bad if when you got there it was amazing. But so so underwhelming. We get in, and the front desk warns "only drinks". Calling it drinks was a stretch. Walked in to the cramped space. Sure enough only liquid. Some cans of soda and Hawaiian Sun. No water, except for tap water in a pitcher. Some old coffee. That's it folks. On top of that, the front desk ladies were walking around and observing to make sure you don't violate the "no take out" rules and regulations. PRIORITY PASS LOUNGE. Sure. read more

This lounge is very difficult to find and has the bare minimum here. In order to find this lounge you need to head towards gate E and then take the stairs down to the triangle garden area then look at the sign to find where you are. It's near the other lounges. There's no food, alcohol, and only water, coffee, and soft drinks. Theres no bathroom inside either. There are outlets to charge your phone or electronic devices. The workers were not very friendly when informing you there is no food or alcoholic drinks. I came here since I had 2 hours before my flight and it was air conditioned. I used my premier pass but this was such an underwhelming lounge. I'm surprised it's even called a lounge read more

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As far as lounges go I guess it's an air conditioned place to sit and get a canned soft drink but otherwise not much to offer in comparison to most other lounges. No food, it's somewhat cramped and outdated but for the most part clean. Restrooms are general restrooms outside down the hall. read more

I've been to other airport lounges this is one of the worst. When came in it feels stuffy. The chairs are so close to each other and it feels crowded. Also, no snack only drinks. You can't even eat outside food, that's crazy. No talk on the cellphone. If you really need to have quick charge on your phone then come here. However if you want to rest for more than 2hrs or your flight got delayed and have to wait for a long time, i suggest to go to different lounge. And it doesn't feel like the ac is on. read more

IASS Hawaii Lounge - Airport Lounges Near Me - Honolulu, Hawaii

Worst airport lounge we've ever been too. It's hard to find as it's outside and downstairs, very tiny and crowded. There is no food offered, just some canned drinks and pitchers of juice in a mini fridge. We were disappointed as we usually get breakfast in the lounges before our flights so we were starving. The women working in the lounge were all very sweet and very helpful. I would not waste your time trying to find this place, we had to go far out of our way to find it and it wasn't worth it. Disappointed Plumeria lounge is no longer offered to us. read more

Absolute chaos, so overcrowded where people can't move, no food and only a few soft drinks and coffee. Probably the worst lounge I have seen, it is really much more relaxing to be waiting at the gate. They were also telling people ahead of us who wanted to eat that they couldn't bring food into the lounge, even though there isn't any in the lounge. It's like a zoo in here and you can feel the frustration in the atmosphere.... I probably should have read the reviews....This defeats the whole point of a lounge! read more

Not worth the effort to find. No food and you are not allowed to eat outside food. You can get keurig coffee. This lounge does not add anything to your travel experience. Not sure why this one is so bad compared to others where you get really good snacks and beverages. Very bad as compared to other lounges. read more

These two representatives are the worst. They are extremely unpleasant, they blocked us at the door to try to convince us not to go in the lounge with our priority pass by saying there is no food. They blocked us like we are homeless people trying to come in and grab free things. We just wanted somewhere quiet and nice to be. What the hell! read more

IASS Hawaii Lounge - These 2 agents are the worst!!!! They tried everything to convince us not to use the lounge. What the hell! - Airport Lounges Near Me - Honolulu, Hawaii

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Saddest lounge ever, just basic drinks and no food along with narrow walking spaces. Makes you question the annual fees you pay for your travel card. read more

The lounge was pretty lame. You can't bring outside food and they don't have food, so you have to eat your food outside. There are signs that say you can't take any drinks to go. They have some juices, water, sodas and coffee. The chairs are packed and facing each other and there's really no room. The ladies are really nice, but this lounge isn't worth paying for. Thank goodness we priority pass. read more

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Another lounge that doesn't serve food? Only in Hawaii I guess. This lounge is hard to find, very out of the way, and it's really not worth the trouble asking people for help to get there as you'll be very disappointed with the offerings. read more

This isn't a lounge - this is a waiting room VA medical center. It's a reflection of the lower standards of AMEX benefits these days that this establishment even comes up in the search for lounges. One star for the perfectly nice lady sitting at the front of this who must have the patience of a saint to absorb the disgust of weary travelers like me who walk in and immediately walk out when it's clear this is not actually a lounge. read more

Never knew lounges could be so awful! Believe the other reviews. Water in a jug in the fridge. Keurig coffee. Not worth the trek from the terminal in my opinion, unless you want a free can of sofa to enjoy on dated furniture! Was quite a strange experience, especially compared to many other Priority Pass lounges read more

A little tricky to find but, If you're looking for a quiet air conditioned spot to just chill, this is it. This is not you typical airport lounge, there are only small snacks, coffee, water, and juice available. Plus you can't bring in outside food. It's perfect if you just want to pop in for some coffee and get some work done on your laptop or take a quick nap. Staff was very kind and enforces their rules pretty well. There is a beautiful outdoor garden to walk around just outside if you don't want to be inside anymore, or if you have energetic kids. The outdoor garden is a great escape, especially in the middle of the airport. read more

I would've considered giving this more stars, but I just couldn't. Comparing this to a few other lounges, this by far just seemed to be a place to sit and just drink. The staff was very nice, and made it clear from the get go that this lounge only served drinks. We agreed because we were just trying it out. Little did we know, outside food and beverages were not allowed. Meh! This place, I repeat, only had drinks. No snack or anything to consume that was edible. The decor was cute, but if I had more time I would Probably take the time to go to the other lounges on site. read more

IASS Hawaii Lounge - Airport Lounges Near Me - Honolulu, Hawaii

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Located in the garden level of Terminal 2, this is a very basic lounge. No restroom within the lounge; you would have to step out and use the public restroom. No food. Only tea, Keurig coffee, and soft drinks. If you want ice, please speak to a staff member. WiFi is available, although connectivity is a bit spotty. Plenty of charging outlets available. Staff are friendly. There are no postings of flight status. No announcements. So be sure you are on top of knowing when to head out for your flight. Pick a window facing the garden seat. Was relaxing seeing all the greenery. You just might also see some wildlife! Good for a quick stop of 30 minutes to an hour. Anything longer, you'll definitely be bored and hungry. read more

IASS Hawaii Lounge - Drinks offered / No food (February 2023) - Airport Lounges Near Me - Honolulu, Hawaii

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Yikes, this is the saddest lounge I've ever been to... especially after having a great vacation! it's already hot, little AC, no snacks, they have three caned drinks, a juice and tea pitcher. When we finally found the lounge around 4:30pm the attendant was super blunt and said they were about to close, when they close at 6pm. Other than that I guess I'm thankful for the WiFi, free bottle water, soda and juice. #PriorityPass do something #ChaseSaphireReserve #SaphireReserve read more

This is a simpler lounge in the Honolulu International Airport, and if you are a Priority Pass member you can see the details on the app - they only have beverages. The ladies at the front desk are also good about letting you know up front, as well as no outside food and no speaking on cell phones (which is a good thing). The lounge itself is decently sized with nice Hawaiian print chairs, however it can get very crowded. I've come here twice, once when it was super crowded, almost stuffy and another time where there were only about 4 people there (very enjoyable and a nice reprieve from the gate seating and strong AC). Although they have good drinks, especially the guava juice, it would be nice if they could add some snacks or other food like other lounges I have been to. It is also a little difficult to find the first time. You basically have to follow signs for the Cultural Garden and it is downstairs. But I will say the setting of the Cultural Garden is beautiful and peaceful. read more

IASS Hawaii Lounge - Interior lounge area - Airport Lounges Near Me - Honolulu, Hawaii

This review echoes most of the previous reviews...Very small and cramped lounge. No food, snacks or anything! Difficult to find not in a convenient location either lower level. This lounge seems like it was a converted conference room. Very disappointing for PP members. I wasn't going to wait in line to get in an already packed lounge. read more

Food: LOLOLOLOLOLOL. What food? There are only beverages available, in one tiny refrigerator. Service: Excellent staff. They are on top of their game and do their best to maintain the room in tip top shape. When we went, there were 3 women working, all of whom were kind and respectful. Ambiance: It's essentially like a regular seating area at an airport gate, with seats that are 10% nicer, and without the announcements. If you had to pay for access, I'd pay a max of $5 per person. read more