From the moment I walked in, it was clear this property looked nothing like the photos advertised online. The entire building was dirty, run-down, and poorly maintained. The lobby itself was unclean and gave an immediate impression that the hotel was not being properly cared for.
The check-in experience was equally disappointing. The concierge was watching television during check-in, which came across as unprofessional and inattentive. When I raised concerns about my room, I did not feel that my concerns were taken seriously.
The biggest issue, however, was that my room had bed bugs. That alone made the room completely unacceptable to stay in. I was offered another room, but it was extremely dirty and in no way reflected the photos or positive reviews I had relied on when booking.
Instead of enjoying my trip, I had to spend valuable vacation time searching for another hotel at the last minute. It was stressful, inconvenient, and completely avoidable.
I cannot recommend this property. Between the bed bugs, the poor cleanliness throughout the building, the misleading online photos, and the unprofessional check-in experience, this hotel fell far below even basic expectations. read more