Really unfortunate experience. Would firmly recommend against this hotel, and we travel half of the year, so we've experienced a lot of hotels. The hotel itself is clean enough, but if you have ANY need or desire for pleasant customer care or phone/internet usage (even one iota), this is not the place for you. I travel for work and have been unable to do anything online (no matter the hour, I've tried them all) or even make a phone call without it dropping, which created a very serious professional and financial risk for me. When I brought this to the attention of the staff, they told me "you go to a hotel to sleep not to work". I asked to be refunded so I could move hotels but they refused, vehemently so. The staff is not courteous and really doesn't treat you like a guest but more like someone they are truly irritated to have to deal with. I asked for a dinner recommendation and she just pointed across the street at a pizza place. Any other recommendations, ideally French, I ask? "Make a right on the street outside the building." Ok, thanks lol. And the real cherry on top - our tour guide came to pick us up in the morning and she told him we didn't have a room there and sent him away - she was the one who checked us in just 12 hours prior! Not much for concierge or even the most basic human service, to say the least. AC/heat also doesn't work. Honestly, I'm really disappointed in the service and lack of basic amenities (if you can even call WiFi and air amenities and not just prerequisite services of a hotel). I would recommend to make it a point to not stay here unless you want to feel you are in a city but on a remote island where they don't need or care for your business and treat you like a peasant they just can't be bothered with. read more