My husband and I booked Hotel Aston La Scala for 1 night through Expedia. First issue, when we got to the hotel, the room they gave us had small fruit flies everywhere. We killed approximately 20 ourselves.(see pictures) Annoying, but not huge - it's summer in France and we're willing to be understanding.
However, later when we went to take a shower we noticed the shower was clogged. As in, if we turned the water on, it leaked into the entire bathroom, in giant puddles that we were concerned would affect the guests below us.(see pictures attached) I immediately called the front desk and explained we were unable to shower in the room. They said they were fully booked but offered to 1) move us to a room that had a front door lock that DIDN'T WORK as in the door would be unlocked the entire night, or 2) give us access to both rooms so we could go shower in the room that AGAIN DIDN'T LOCK and then proceed to return to the room with the leak to sleep. ARE YOU KIDDING ME? This is supposedly a 4 star hotel and your solution is for me to go shower in a room that doesn't lock and then come back to my room? Okay, so we said we wouldn't do that but we would like a partial refund on some of the fee we paid since WE COULD NOT SHOWER. The person at the front desk told me the manager was not there at the time so to speak about it when I checked out in the morning.
Fastforward to the morning, I ask the front desk and they tell me this time that because I booked through Expedia, my reservation was prepaid so I would have to contact Expedia when I get home so that I can get a partial refund.
When we got back to the states, we called Expedia - Expedia's policy is that they contact the hotel first to mediate. The hotel asked that first I send an email with pictures and an explanation of what happened. I did that. FOUR TIMES. The first three email addresses the hotel provided were non-working emails - so they just gave false email addresses hoping idk that I would give up in frustration? That I wouldn't notice it didn't go through? Who knows. The last one went through and since then it's been radio silence. Each time I have to contact Expedia to get an email address and be on the phone for hours only to continue this cycle again. Today, I contacted Expedia again and the hotel claimed they responded to my email (LIE!) and offered me an upgrade for my next stay, completely changing what they said in person and disregarding the fact that 1) the liklihood that I will be in Nice again anytime soon since I live in New York is minimal and 2) even if I was there is NO WAY I'd make the mistake of staying here again with the headache it's been.
This hotel advertises it's prices at 450 Euros per night but they can't be bothered to ensure that the showers in their rooms are adequately unclogged or respond to customers rightful requests for partial refunds when the rooms provided are nowhere up to standard? We were there for 1 night before a full day of flying, and the inconvenience of being unable to take a shower in an allegedly 4 start hotel followed by the nonsense runaround hotel staff gave us is absurd.
If you're looking for a hotel in this area, stay at the Best Western around the corner instead. They had incredible staff and the showers work.
4 stars my BUM.
P.S. The "pool" they advertise is about 4 feet by 4 feet. Kiddie pool maybe but not a pool. read more