Update, no answer than the system work good in my house, and nothing else but to install another 18 or 14 panels to fix the issue of mis-calculation on my house
Don't try them , go somewhere else.
They installed a system in my house that barely can stand my consumption ,I end up by paying the loan and paying the electric bills, way more than I used to pay monthly .
I called their tech( David) , he came for a visit , end up by offering me another installation of 18 more panels, with $ 22k more, with a new loan.
His excuse is my hot tub is consuming more , and this hot tub was before the data collection for the system with complete 8 month.
So on behalf of admitting the calculation mistake , saying that my consumption went up, what a joke .
I'm not happy with them , as this can be avoid by doing the right calculation from the beginning.
Now I'm stuck and don't know what to do.
Really looking on forward for fixing the issue , the company is decent , but this mistake end up by scamming me.
Update:
So far a phone call from 2 weeks, trying to convince me to change and remove the review that I post it.
I explained that people need to see the good and the bad in any company, and this is a problem that need to be take care of.
First thing, turned out that i dont need another 18 panels and that my system can get fixed without adding that much of panels.
However , they have to go back to the owner and get things through him first and get back to me.
this is 2 weeks now when in the phone mentioned that they wil need couple of days.
As i mentioned earlier, they did the wrong calculation from the beginning and never have the production right to cover the consumption.
In the mean time, i still stuck paying more the loan and the bill to PSEG, which is more than what i use to pay without this loan for solar .
waiting on solving it, and will keep update in case they call with solution or not.
I dont see any bad reviews updated from any customer.
really frustrated when see the company only reply the good reviews when they should take care of mistakes they done with my calculation, and only ask me to change the take out the review I wrote with honesty, hope to see they will fix it.
Update :
So far no call from any one in this company to fix the issue , I have to call them and the only thing I got is David will not contact me again.
Finally they realized that he did offer me 18 panels and then additional 18 panels is just nonsense.Their only concern is to take out this review from the internet.
I replied that I cabling update the review when they fix the porblem in my solar.
Sorry to say it , so far no solution , don't use them.
This company is not capable to fix a problem if you will get one , bot professional getting the problem fixed , you will be left alone stuck. read more