I have put off writing this review for months. I don't necessarily like writing bad reviews but I…read moredid have a horrible experience and I feel like that should be noted. A SPU water main broke on my street. My basement was flooded over a foot before I even knew what was happening. We ran to home depot to rent pumps to pump out the water and tried cleaning up the mess. An adjuster came and said the city was taking full responsibility and I would be reimbursed for expenses and losses. I wanted to support a local company. My office had a fire prior and we used Servpro but I wanted to support a local smaller company. The owner came out and gave me a qoute. I did wait 2 weeks for the service because I did continue to try to clean the place myself. The job was too big for me and I was working 6 days a week, 10-12 hour days. My 1st day of service the woman showed up and said we've got you. I needed that. I needed the company to come in, do their job to completion and help me finish the claim. That is not what happened. The workers came and packed. I thought they were coming back again but we lost communication. They left the basement half full of stuff and didn't clean anything. There were 7 clear bags which apparently were garbage for me to look through but they didn't communicate that. They didn't move anything out from under my stairs. I had 2 appliances and cardboard boxes under the stairs. They left my basement half full. I had to get a storage unit for everything left behind. I then also had to rent a truck to drive all of the items they left behind to the storage unit so I could try to repair the damage in the basement. It took me 6 months to call them to return my property. They said they could return in about 2 weeks and the qoute was more expensive because obviously the time it took for me to try to do all that in between my real life. When they came to return all of my items. We discovered broken items, garbage in some of the boxes and a bag of parts came back with water still inside. I called the owner because I then had more damaged items to claim. He stated that there is a option for cleaning but I didn't ask for that and it would have been more expensive. My problem is the city was paying so why would it matter? I needed full service and was given half service. The owner did send another crew of people out that following Monday to wipe everything down but it's been sitting in filth for 6 months. I was also charged over a $1000 for rental equipment. My roommate works at a construction rental facility and provided all the fans and ventilation we needed to dry out the basement. No additional equipment was needed or used.

George the owner of this company is a lire and scumbag. Fire water war sent to deal with my…read moreplumbing leak, after the demo and dry out for witch they were paid, George stood in my living room told my husband and myself he would get our bath rebuilt within a couple of weeks and told my husband you have my word and shook his hand. two and a half months later after dozens of un-aswered calls, emails, and texts we hired a different contractor. As soon as they started the rebuild George's office manager called and said they could start the rebuild if we gave them 50% of the settlement up front. This company are a bunch of shysters and exactly the type you want to stay away from.

Amazing! I have never given a review this positive before…read more We had a small flood in our kitchen- dishwasher leaked. We had old laminate that buckled with leakage downstairs. On advice we contacted Rebound and the owner Rob and his crew came and started the drying process right away. From then on the whole experience, which could have been an ordeal, was smooth as silk. They came when they said they would, yes, every member of the company. They didn't delay our job for larger ones, it moved right along. Cleaned up after every part of the repair. Excellent communication, everything made clear. Reasonable estimate and much experience working with insurance companies. They really did take care of everything and it was a pleasure to work with them to the very end. If you are freaking out right now about damage in your home call them, call them NOW!

If we could give Rebound Restoration 10 stars, we would!…read more We had water faucet leak in our Kitchen that flooded our cabinets, leaked through the floor and into the downstairs finished basement. It soaked the ceiling support beam and post. It also soaked our downstairs carpet and pad. We called our Insurance agent of many years who referred it to their Claims Department, but he was of no help afterward. The first Claims Adjustor was difficult and adversarial. He ordered a national "Cleaning and Restoration" company to come to our place and put in heaters / blowers for days in order to dry out our kitchen and downstairs. Their crews ripped out the drywall in the ceiling and beams downstairs, They ripped out our kitchen cabinets and propped up the granite counter tops with 2x4s and then left! The cabinets were not supported properly and started to sag. At this point, the national company quit and left!!! It is important to note that the insurance company adjuster ordered this work and paid the co. directly for this work. But, then they told us that the rest was our responsibility! We were supposed to go find a contractor that would repair what they left. We were expected to go find estimates and then negotiate with the insurance claims department for reimbursement. I called a total of 21 contractors over the next few months! Five never showed up. Four recommended that they just tear out the kitchen and start over, which the Ins. Co. would not approve. Six companies were honest enough to tell me that they could not do the entire job, but referred me to other contractors. Some were handymen that just weren't capable. One owner was a fast talking con artist, who wanted us to give him $2,500 down and then sign a contract before he would even give an estimate. It was obvious that he wanted to bilk the insurance co.(and me) for all of the money that he could get. One wanted us to pay $250 for his time to provide us with an estimate if we did NOT give him the business. Another contractor said that he could do the work, but it took 2 weeks of begging to get the estimate. We discovered that about 1/3 of the items that he'd discussed were not on the estimate. Frankly, I didn't trust having most of these people in my house! When I asked several if they were licensed, bonded and insured, they disappeared ! Meanwhile, our Kitchen Stuff was piled throughout our living room and dining room. Downstairs furniture and items were still stacked in piles. Finally, after a couple of months, we contacted Rebound Restoration! John Marsh, their estimator, came out to give us an estimate. He was professional and patient with our questions and he provides us with a thorough and complete estimate of all of the work. He was a standout from everyone else who came to our home. He assured us that Rebound could rebuild the "boxes" under the countertops, save our counters and reinstall the cabinet faces. He was patient and educated us. He was accessible when we called for clarification or we needed information. About that time, our insurance company changed adjusters. The new adjuster was impressed with the Rebound Estimate. It helped that Rebound Restoration and our insurance company use the same software program. Approval was a quick process after that. Rebound is excellent at mitigation. They worked hard to communicate with our insurance company and justify the necessary work and expenses. I made sure that each stage of the job was approved by the insurance co. for reimbursement. This is important, as the insurance company does not pay the contractor directly. We cannot speak highly enough of the quality of people that work for Rebound: Rob, the owner; John, the estimator; Rene, the Painter; Jeff, the cabinet maker; Nicole, the scheduler; Jaron the project manager, and Theron, all round handy guy and carpenter asst to Jeff. Their work was superb. After months, our house is now being put back together. Everyone of them is professional, hardworking, caring, and easy to do business with!!!! My only complaint? I wish that I had called Restoration Reconstruction first. I told the insurance company that while it is sad that I had to learn the construction business and spend countless hours and months researching this, it was worth it as finally we found the right guys. Rebound could have done the entire job. Had we known what we know now, we would not have let the original adjuster call in his national company and then just leave us in the lurch. Sorry for the length of this review, but I hope our story helps others. If you are patient, polite, and persistent enough you will finally get through the experience and keep your sanity. It sure helps, though, when you have someone like these guys to help get you through it.

From beginning to end these guys were all professional, courteous,knowledgeable and responded…read morequickly. I appreciate the entire team of guys. Thank you Carlos, Charlie, Isaac and Joabe for everything. You guys all do good work.

Service is deemed to hike the price and not very responsive to come and repair issue due to damage…read moredone when did the demo

I got quotes for repairing drywalls all around and decided to go with them. He was on time, fast,…read moreand got the job done like a charm. Honestly, couldn't be happier. I usually find when I get handyman services, that I need to redo a lot of their work. Not this time. Let the photos do the justice If you are hesitating right now, I highly recommend him!

We had water damage due to failed dishwasher and it caused leak in the basement floor , floors…read morewarped in the living room. I consulted several contractors for the job and picked Rez construction because Reza was very professional, meticulous and humble. Reza worked very closely with insurance company, clarified several questions and ensured it was very smooth. He was also very patient to work with the bank when the funds were delayed. Reza was always supervising the job to ensure its completed top notch and we absolutely love the finishes. He always took care of smallest details so that everything is perfect. Reza guided us through the purchases that were necessary by providing several option and explaining the trade-offs. He was always ensuring we knew everything about the project and never took any shortcuts to finish the job. Overall the process was excellent , completed on-time (except for material delays due to COVID) and outcome was exceptional. I would any day recommend Rez Construction for remodeling , water damage & mitigation and any major/minor projects in the home

They are so reliable and professional. Great workers. We will be happy to work with them again…read more Highly recommend.

Be aware of Pacific R&R! We hired them after a major flood caused by a failed water main pipe. They…read morewere one of the mitigation companies recommended by the City of Seattle's assessor, so we trusted the recommendation. That was a mistake! The mitigation work was left unfinished in several areas, including doors left, concrete shower only half demolished, etc. After paying almost $15,000 the overall quality and follow-through were below expectation. Later on Mr Werner visited for the restoration estimate, but after that, neither him nor Mr Vincent ever followed up or provided the estimate needed to move forward with the insurance claim. Despite repeated emails, we were ignored, delaying our claim process by more than 10 days. Do not assume that companies recommended by assessors are necessarily the best choice. Take the time to research companies carefully before committing and stay away from Pacific Remediation and Restoration.

I've now worked twice with James and his team to deal with water remediation issues in my house…read more Once was with water from an upstairs bathroom that leaked down through the floor and ceiling and the second time from an overflowing dishwasher. Both times, I was extremely happy with the professionalism and level of service I received. Both times, they answered all my questions, provided meticulous documentation, worked with me to manage the costs (once with my insurance company and once without), and did thorough and exacting work. While I truly hope I never need their services again (who wants more water damage?!!), if it became necessary, they would be my first call.

SUREDRY!! More tremendous than 5-Stars. SureDry, Emmanuel, is the water mitigation company I…read morerecommend unequivocally due to the technical expertise, genuine integrity and utmost compassion. Water damage is stressful financially, emotionally and just straight overwhelming. Emmanuel and his team are exceptional and exceeded every expectation. From the beginning, Emmanuel approached our project with professionalism, respect, and complete transparency. He was patient with us and took the time to explain the water mitigation process, the importance of proper moisture mapping, drying protocols, and mold prevention in terms we could easily understand. He also set realistic timelines, communicated consistently throughout the project, and treated our home with exceptional care. Emmanuel proactively attended the walk-thru with the insurance adjuster and proficiently explained the technical aspects of the water damage, mitigation requirements, and industry standards on our behalf; CONFIDENTLY! His depth of knowledge was immediately evident. In fact, our insurance adjuster remarker that in over 20 years of adjusting claims, Emmanuel demonstrated the most impressive knowledge and workmanship they had ever experienced and/or seen. That level of recognition, RESPECT! SUREDRY made the process incredibly smooth and reassuring as possible. Emmanuel's integrity, technical knowledge, customer communication, and commitment to doing the job right is, and was, extremely reassuring. By the way, Emmanuel exuded kindness throughout the entire process. Our recommendation to use the SUREDRY team is obvious! Call Emmanuel, he will connect with you quickly.

Emmanuel handled both my water damage remediation and the reconstruction, and he did an excellent…read morejob. The reconstruction involved new flooring, drywall, painting, trim, etc., in multiple rooms. He spent a fair amount of time fixing things that were damaged long before he arrived, at no extra cost, just because he wanted the end result to be absolutely perfect, and it was. Emmanuel is honest, professional, communicative, and knowledgeable. I can't imagine how you could possibly go wrong hiring Emmanuel.

I cannot recommend Zoom and the team at Seattle Roof Systems enough! Zoom first noticed our roof…read morewas wearing down while working on another property in our neighborhood earlier this spring. He kindly knocked on our door to let us know it was at risk for moisture leaks, but instead of giving us a high-pressure sales pitch, he simply left his card and told us to call him in the summer if we wanted a bid. We had already received a different bid that felt incredibly high, so we decided to call Zoom. His quote--even with several added upgrades like a brand-new leaf guard gutter system--came in way below the competitor's price. Throughout the entire planning phase, Zoom was incredibly thoughtful, hopping on multiple calls with us to seamlessly coordinate the schedule. When it came time for construction, his hardworking crew knocked it out of the park. They completed the entire tear-down, structural decking and sheathing replacement where needed, composite fascia installation, and new shingles in just over a day and a half. The new gutters were installed a couple of days later and took only two hours. We are so grateful for the speed, efficiency, and incredible work ethic of the crew, but above all, we appreciate Zoom's genuinely caring, flexible, and zero-pressure approach. He feels like a friend now, and we will recommend Seattle Roof Systems forever!

My mom in law wanted this review posted on her behalf:…read more "My experience with Greenlake Roofing was very positive as well as surprising. Zoom thoroughly inspected the condition of the roof, flashing and gutters, then informed me that I have a 30 year roof- good for another ten years. No charge for his services. Knowledgeable, professional and honest- that's Greenlake Roofing!" -Sue Bradford