If we could give Rebound Restoration 10 stars, we would!…read more
We had water faucet leak in our Kitchen that flooded our cabinets, leaked through the floor and into the downstairs finished basement. It soaked the ceiling support beam and post. It also soaked our downstairs carpet and pad.
We called our Insurance agent of many years who referred it to their Claims Department, but he was of no help afterward. The first Claims Adjustor was difficult and adversarial. He ordered a national "Cleaning and Restoration" company to come to our place and put in heaters / blowers for days in order to dry out our kitchen and downstairs. Their crews ripped out the drywall in the ceiling and beams downstairs, They ripped out our kitchen cabinets and propped up the granite counter tops with 2x4s and then left! The cabinets were not supported properly and started to sag.
At this point, the national company quit and left!!!
It is important to note that the insurance company adjuster ordered this work and paid the co. directly for this work.
But, then they told us that the rest was our responsibility!
We were supposed to go find a contractor that would repair what they left. We were expected to go find estimates and then negotiate with the insurance claims department for reimbursement.
I called a total of 21 contractors over the next few months! Five never showed up. Four recommended that they just tear out the kitchen and start over, which the Ins. Co. would not approve. Six companies were honest enough to tell me that they could not do the entire job, but referred me to other contractors. Some were handymen that just weren't capable. One owner was a fast talking con artist, who wanted us to give him $2,500 down and then sign a contract before he would even give an estimate. It was obvious that he wanted to bilk the insurance co.(and me) for all of the money that he could get. One wanted us to pay $250 for his time to provide us with an estimate if we did NOT give him the business. Another contractor said that he could do the work, but it took 2 weeks of begging to get the estimate. We discovered that about 1/3 of the items that he'd discussed were not on the estimate.
Frankly, I didn't trust having most of these people in my house!
When I asked several if they were licensed, bonded and insured, they disappeared !
Meanwhile, our Kitchen Stuff was piled throughout our living room and dining room. Downstairs furniture and items were still stacked in piles.
Finally, after a couple of months, we contacted Rebound Restoration! John Marsh, their estimator, came out to give us an estimate. He was professional and patient with our questions and he provides us with a thorough and complete estimate of all of the work. He was a standout from everyone else who came to our home. He assured us that Rebound could rebuild the "boxes" under the countertops, save our counters and reinstall the cabinet faces. He was patient and educated us. He was accessible when we called for clarification or we needed information.
About that time, our insurance company changed adjusters. The new adjuster was impressed with the Rebound Estimate. It helped that Rebound Restoration and our insurance company use the same software program. Approval was a quick process after that. Rebound is excellent at mitigation. They worked hard to communicate with our insurance company and justify the necessary work and expenses. I made sure that each stage of the job was approved by the insurance co. for reimbursement. This is important, as the insurance company does not pay the contractor directly.
We cannot speak highly enough of the quality of people that work for Rebound: Rob, the owner; John, the estimator; Rene, the Painter; Jeff, the cabinet maker; Nicole, the scheduler; Jaron the project manager, and Theron, all round handy guy and carpenter asst to Jeff. Their work was superb. After months, our house is now being put back together. Everyone of them is professional, hardworking, caring, and easy to do business with!!!!
My only complaint? I wish that I had called Restoration Reconstruction first. I told the insurance company that while it is sad that I had to learn the construction business and spend countless hours and months researching this, it was worth it as finally we found the right guys. Rebound could have done the entire job. Had we known what we know now, we would not have let the original adjuster call in his national company and then just leave us in the lurch.
Sorry for the length of this review, but I hope our story helps others. If you are patient, polite, and persistent enough you will finally get through the experience and keep your sanity.
It sure helps, though, when you have someone like these guys to help get you through it.
