2021 to 2022 Pandemic... I called many companies. Everyone was very busy…read more First: An incorrectly installed water filter (CustomPure) leaked for two months and destroyed my kitchen cabinet before it was discovered. I called Fischer and made an appointment for two weeks away, the earliest possible availability. When the time came they did not show up, they did not call to tell me they were not coming, and when I called them they said a bigger job had come in. Terrible service! Second: I thought maybe it was circumstantial and I would give them another chance. At the end of my project I needed someone to repair the drywall. I spoke with Christian Barette who said he could fit me into the schedule in January. I waited through the holidays, and called every week in January to find out when someone would be coming. No one returned my calls. Another no show. These people are not reliable. I would never call them again. SC Seattle

I had a water leakage and caused mold growing in one of my bathroom and my HOA calls Fischer to…read morecome in to fix it. At the beginning they are giving a acceptable quote so I approve their work. However, when the work starts things are get out of control. At first they told me that there might be mold behind the bath tub and they need to cut the bathtub out so they can check. But that means I need to replace my bath tub. They guy here said he's really sure there will be mold behind the bath tub so I let them do that. However, after they cut it out, there is no mold behind the bath tub at all! After they reinstall the dry wall and install the toilet back, they told me that toilet is broken, the reason is because that the toilet is left for dry for a while and the wax is broken! This is because previously they promise the project is about a week long but ends up it took 1.5 month to finish it! Then their manager David promise he will send a plumber to fix this issue. But when the plumber comes here, he immediately told me that the toilet is no longer fixable because the issue, and he has to replace it. So I have replace the toilet as well. At the final walk through, I noticed that there are other issue they didn't fixed at all. There is a 1.5 inch gap between bath tub and the tile and they didn't do the trim for most area. David said he will send some people back to fix this. When the contractors comes, they spend an hour doing nothing because they need to go to home depot to buy things, and this is still charging! I won't call Fischer restoration any more.

We discovered water damage and mold in our home after moving our daughter's bed…read more I found Damage Control Remediation on Yelp and called them first. Joel came out the same day to survey the damage. He was amazing! He brought in a plumber and an asbestos abatement team that we ended up needing, and made the entire process as painless as emergency home construction at Christmastime could possibly be. He even reached out to check on us the day after Christmas. Every single contractor he brought in was as nice, knowledgeable, and as professional as they could be, and they all worked with us to keep the costs down. Do not hesitate to call Damage Control Remediation! They're real pros!

Great experience on a moments notice!…read more We had a flood over our kitchen floor. Joel came out the same day I called him to assess the damage. He provided an estimate for removing damage and dehumidifiers. After cutting out the area he determined the water intrusion did not require equipment and reduced the cost of the job dramatically. The quality of work was excellent. Containment was placed during the work and edges left clean and taped off.

I called this company based on a recommendation of the management company of our HOA when I…read morediscovered what I thought was a small mold problem in a closet. They discovered that the mold had spread in the walls to 2 adjacent rooms. Despite the scope of the problem, they cleared the infestation in a week. I was pleased with the friendly professionalism of Kalib and his crew and the reasonable cost of the procedure. I highly recommend this company.

I called this company to come out and they performed a mitigation at my house due to a toilet back…read moreup that flooded my basement. the techs and office personnel were all amazing to work with were honest with me about the damages and pricing seemed really fair! I highly recommend this company to do anything with your water related issues you may experience in your home. they listened to all my concerns and assured me I was in good hands. and at the end I knew I was!

Working with Andrew with Signature LLC is a great experience. As we are looking for a reliable…read morevendor, we found this vendor. They are very responsive and they would guide you based on their onsite findings and recommendations that would be the best option to the owner. They are one of our reliable vendors so far. Thanks Andrew!

Absolute lifesavers! Signature Restoration LLC deserves every one of these five stars…read more We had a true homeowner nightmare--a burst pipe in kitchen. We live in Everett, here in Snohomish County. I called Signature Restoration in a panic, and their 24/7 emergency service was immediate and professional. Andrew arrived quickly and took charge of the crisis. He walked us through the entire process, starting with the necessary mitigation (all the water extraction and technical structural drying). What truly sets this company apart is that Andrew and the team didn't just dry it out and leave; they handled the entire job! They performed the complete repair and restoration of the damaged areas, leaving the space looking immaculate--honestly, better than it looked before the flood. If you are in the King County or Snohomish area and need a company you can trust for prompt, full-service Water Damage Restoration, look no further. Highly, highly recommend Andrew and the experts at Signature Restoration LLC.

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

I had a great experience working with Green Planet for mold remediation. From the beginning, they…read moremade what could have been a stressful situation much easier to deal with. David, the manager, was incredibly helpful throughout the entire process. He took the time to explain everything, answered my questions, and made sure I understood what was happening every step of the way. His communication and professionalism really stood out. Juliett was also wonderful to work with. She was responsive, helpful, and made the process feel organized and straightforward. Olma Lima did an excellent job with the actual work. Everything was handled professionally and with great attention to detail. Overall, I really appreciated how helpful, courteous, and professional the entire Green Planet team was. I would definitely recommend them to anyone needing mold remediation services.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I can't say enough good things about All New Again…read more We had two properties both hit by water damage near the beginning of 2024. All new again helped clean the water out when it was rushing into our home, moved all our stuff out, did complete remediation, documentation, and rebuild to our specifications. The documentation was especially important because our homeowners insurance did not want to pay. Documentation All New Again created was instrumental in proving the loss to insurance, and saved us from several pitfalls which would have resulted in us having to pay entirely out of pocket had we gone with a remediation provider that was less full-service. Amir, Vas, Alex, Vlad and Igor were our rebuilding team, and they did a great job returning our Bothell house to its exact original condition, as well as building our Kenmore house back to our specifications. We were presented with clear options, pricing, and the end result was fantastic. Johnny, Ryan, and Noah worked on our remediation. This was handled with care and attention to detail that held on to the value of our house and completely out-classed the thinking of our insurance inspectors, who seemed wholly uninterested in helping. Johnny even walked our insurance adjusters through the property to explain to them what happened. The remediation team produced much of the documentation that we are now relying on in negotiation with our insurance. Orfa and Nora Packed and moved all our stuff out, and then back in at the end. We didn't have to unpack or pack any boxes at all! Our stuff just was where it was before, it was like magic. John and Gary both helped us understand what next steps looked like when insurance pushed back and refused to pay. Though All New Again could not be our lawyers or advise us directly, they did educate us so that we were prepared to advocate for ourselves and hire lawyers when that became necessary. John and Gary's combination of experience and connections were invaluable to our process with insurance.

All New Again was the perfect choice for a hard-to-detect leak ultimately traced to a living room…read morewindow ("in-progress" picture below). From the mitigation team's timeliness and professionalism to the repair team's skill in matching the house's original look, I'm very pleased with the service I received . Highly recommend for any water intrusion work!

This is a bunch of marketing malarkey. They did not start when they said they would. We signed a…read morecontract that stated cleaned and sanitized. When I saw the final result, it was not clean. There was still food in the refrigerator, stains on sinks and tub. When I questioned the definition of clean the billing lady who wanted payment said--well it's cleaner. They promised pictures as the job progressed. Pictures were sent after I complained and there is NO evidence of sanitization. DO NOT use this service.

Not that another five star review is needed here, but I was amazed by the level of service we…read morereceived. We had a complex situation, and Bob, the owner, came out to check it out himself, and spent quite a bit of time talking it through with us. The work was done extremely well, with a very prompt no questions asked return visit to address a minor issue.

Quick and clear communication, transparent and thorough explanations. They were able to come for an…read moreassessment right away, and start work the following day. Recommend!

From the owner: Water Damage Restoration company, we are there to help, with our certified technicians you can be…read moreat ease that everything is done right, In the case of an emergency we can assist You 24 hours a day, we work with all insurance company's that insure in the state of WA, so we will be there to help threw out the whole prosses, Our teams respect your time, so we guarantee we'll show up on time, evetime. if you need assistance feel free to call. looking forward to talking to you

Honestly not sure when the last time the whole air ducts were cleaned out. There was a strange…read moresmell coming from the air vents while the heat and A/C was running so needed to get them cleaned out. The price for the service is amazing honestly you get more for your money. We had a deep clean and sanitize. When I came home after the service was completed it smelled like a brand new home. I am so glad I reached out to The Duct Cleaners because I don't know if they could have done a better job than they did. The air is now so crisp and clean. I am very happy and overly satisfied with the service provided.

I have not use the service yet just inquiring and planning on the job done. Elena has been very…read morehelpful on answering questions I have currently. Will do an update if I can free up my time for appointment.