I have used Hydro Clean several times for carpet and upholstery cleaning and every time they've exceeding expectations. when I spilled red paint on my carpet they got it completely out. when my friend's dog urinated in my basement they were able to completely remove the stain and smell. And when my basement flooding they came through with Certified Restoration and made my basement like new. Honestly, after the work they put in my basement is better than ever before and I'm glad it got flooded. They dealt with the insurance hassle and did incredible work. I can't thank them enough. read more

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I called to have an old area rug cleaned and was surprised at how fast and efficient everyone was during the process. From the first phone call to updating me on completion was top notch. My carpet looks like I just bought it and they treated it with a stain resistant for future accidents! You can tell they truly care about their customers as their professionalism and gratitude was clear. I spoke to Paige, Christina, Wanda, Stephen & the owner, Chuck who all did an amazing job! Keep up the great work team, you've won over another customer! read more

Love my dog but sometimes he can leave his mark on our home. Hydro clean was Great! Scheduling was super easy, they gave me a time window and showed up right on time. The were quick and efficient but it never felt like they were rushing. Highly recommend! read more

These people cant do anything right. Stephen Arnold is a tool himself. Absolutely nothing this company does is the RIGHT WAY ! They CANT paint, do hardwood, they cant even steam clean the correct way. Every time I call Stephen its just rings and rings... isn't he a manager? Shouldn't he be more punctual and attentive! Come on dude! When it comes to Hydro Clean getting paid they will call you 3-4x a day to get ahold of you but cant do the same when you call them. Literally I wish nobody uses these people for work because they deserve to go out of business! Oh also, this happened in NOV 2017 and we didn't move back home until mid April 2018!!! And then when we moved back in Me and My girlfriend had to clean the entire house before we could move back in after they claimed a cleaning crew came but there is dust, soot , smoke still in showers and the HVAC filters were never replaced until AFTER we moved back. 6 Months to Replace Carpet, Hardwood floors, Drywall and Paint. 6 MONTHS!!!! Crazy that they are still in business but since this is a family owned company noone will evr get fired so we need to just get them to out of business! read more

Highly recommend! My experience with Hydroclean was nothing but positive. Everyone I dealt with was professional and friendly and my carpet and tile cleaned up beautifully. The employees took great precaution, wearing masks and covering their shoes to avoid tracking dirt. I plan to use Hydroclean again in the future. read more

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I just recently found out that I have developed allergies, after speaking with my Alergist and doing some research. I decided to have my vents and returns cleaned. I heard HydroClean adds on 95.1 Shine FM so I decided to check out the web site. After a few messages back-and-forth I not only have my price my questions answered I had my appointment set. The morning of my appointment the technicians were very prompt here at 8:30 came in and explained everything to me what the Process would be and got straight to work. Both tech missions were very polite and conscientious answered a few more of my questions as they worked. And we're finished in a very timely manner. Photos of my ducks shows them clean and the house has a fresh scent. I definitely would use HydroClean again. read more

Do not use Hydroclean to clean floor ceramic tile and grout. After our tile cleaning experience we will never use or recommend the company for anything, again, period. They damaged the kitchen and bathroom tile and refused to repair the damage or refund the original cleaning cost. Their are loose tiles and over 20 chipped or scratched areas. An unexplained waiver signed right before doing the work exempts them of absolutely any liability; no matter what damage occurs. Because of the companies reputation and our good carpet cleaning service in the past, we trusted that the technican was experienced and that a quality company, such as Hydroclean, would stand behind their work. Wrong! After complaining about the damage, the manager came out. He misled us, left us hopeful that something would be done. WRONG!!!! But, after several follow- up calls we learned that was not the case. So because of the waiver, we are stuck with doing the repair and have learned a huge lesson. No matter what the previous experience with a company, read and understand all documents before signing. read more

They do excellent work and have great customer service. The technicians are real pros and very friendly. I was very satisfied with the air duct cleaning. read more

This company was referred to me by my insurance company after my hot water heater flooded my basement. They send two women to clean up my and inventory my contents and the two women leave after less than 2 hours. My basement still wreaked of mildew and they didn't move anything. The girl in charge wanted to argue with me when I told her she did a half butt job. I took photos and fired them because there was clear evidence that the basement needed to be fully cleared out and everything damaged hadn't been removed. I ended up hiring another more reputable company and they arrived at 9 AM and finished at 7 PM with 7 workers! My furniture in the basement was all ruined because it sat in water so long. The new company located books, clothing, etc., with actual mold growth. I wouldn't recommend this company to clean out a dirty litter box! If you don't want to hire professional people to do the job, don't take the job. Never again will I do business with this company. read more

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But as you can see there is no photos of anything being rebuilt, And i have called several times-! What sucks is they have done work at my house before- leaving me in this state shows just how much they DIDN'T CARE! And this was from Late July! read more

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My experience with HydroClean was nothing but GREAT. I contacted them the day before needing my carpet and furniture cleaned for the holidays. They were able to accommodate me and come the next morning. The technician who came out was named Chris. He was OUTSTANDING! Very professional, courteous and knowledgeable of the process and products used. The carpet he cleaned is 15 years old and he worked hard to get it looking GREAT! I am very well pleased and will definitely use them again. read more

I hired Hydro Clean to clean the carpet in 5 rooms and to dry clean 2 sofas. The cleaning of the carpets was a joke! All of the stains were never worked on before they cleaned. The 2 sofas were left with stains and the backs were never cleaned. I called them the following day and they offered to send someone to work on the stains which most came up without a problem, some I did not catch before he left. I am left doing the clean-up myself now. I paid them hundreds of dollars and I really got ripped off big time. read more

Extremely disappointed in Hydro Clean Certified Restoration. The service performed with air duct cleaning was careless as paint was pulled from the ceiling in two spots when removing the vents, finger prints were left on the ceiling and two other vents were put back loose. The carpet cleaning was not thorough and 9.5 hours after they were cleaned they were still soaked; took a full 24 hours for the carpets to dry. The customer service is horrible with no regard to an individuals time as Stephen the general manager was suppose to come out to follow up with the above issues; he did not show up at the scheduled time and no one from the office contacted me to reschedule. read more

This company is the very BEST cleaning for carpets and Upholstery I have ever used. Why? Because: 1) They were on time and because they were coming early A.M., I had requested a reminder call when they were on their way. * They actually called* 2) When they arrived they were professional in every way. They were nice, personable, and well-mannered. 3) They took their time and explained everything and answered all of my questions. 4) They were knowledgeable about their job and got right to work 5) I had a light colored sofa and chair and they took the time to really get it clean. It had been cleaned once before, and the other company had done a terrible job - and it didnt even look as thought i'd gotten it cleaned - I never used that company for anything again. However, when Hydro-Clean finished - my furniture HONESTLY looked Brand new again. Overall, I would give this company and more specifically, the fantastic team of Bill and Dave a 10 star rating if that were possible. IF you have hydro-clean do your next carpet or upholstery cleaning Job - ASK FOR BILL AND DAVE - they are truly awesome! Thank you Hydro-Clean - from beginning to end, you stood head and shoulders above your competition! Other companies should take lessons from you!! read more

I absolutely do NOT recommend Hydro Clean!! To make a very long story short, Hydro Clean improperly cleaned our dryer vent when we moved into a new home. Not only did they cause a major fire hazard, we ended up being out over $1,000 between their services, technicians to fix the poorly performing dryer, and eventually replacing the dryer, only to discover the problem was Hydro Clean's incompetence! Despite what we were out, it took months of me trying to contact the higher ups for them to eventually only refund the $99 we paid for the dryer vent cleaning. The check stub says "poorly cleaned dryer vent." That poorly cleaned dryer vent created a fire hazard in our home with our children and my non-mobile parents plus the time and cost of trying to get a working dryer. The company is incompetent and has terrible customer service, after creating a dangerous situation, I would never allow them in my home again. read more

Hydro Clean's organization, thoroughness, and responsiveness as a business are, in a word, abysmal. My homeowner's insurance company utilized Hydro Clean to pack up my personal property after my condo was damaged by a burst pipe (I was out of my home for two months during repairs). Although Stephen Arnold was responsive and helpful during the consultation and estimate process, that was the last positive customer service experience I had during the month I dealt with Hydro Clean. During the packing process, my items were manhandled and packed poorly inside the moving truck, which was to travel 40+ miles from Silver Spring to Baltimore. A lamp was shattered due to carelessness, and many of my pieces of furniture have deep gouges from mishandling either during packing, transportation, or transfer into storage. No one informed me of where my items would be stored until after the fact--they ended up stored in Baltimore, whereas I was informed that Hydro Clean would find a storage location close to me (there is an Extra Storage down the street from my condo). I was told there would be a waiver form to be signed at the time of the packing; that did not occur and the forewoman had no idea what I was talking about. There is a fundamental failure of communication between management and the workers on the ground, for which I solely blame the former. Stephen promised, prior to the move, that my items would be cleaned and dusted while in storage, so that when I moved back in my items would be spotless. This, of course, did not happen. My items were returned to me exactly as dusty and stained as they were when they were put in storage. Stephen promised that a cleaning crew would come back to my home and 1) clean the furniture as promised and 2) conduct a more general maid service to clean my condo holistically. Neither of these things actually occurred. When the cleaning "crew" (2 people with minimal cleaning items) arrived at my unit, they were unclear about what kind of service was to be performed and whether I needed to pay. It became obvious no one told them they would be cleaning furniture, and in fact one person suggested I call Stephen to arrange for furniture cleaning. As you can imagine, I had reached the point of apathy. I am still awaiting reimbursement for the $70 lamp that was shattered, as well as repayment for items that are missing after being haphazardly packed. As an additional matter, during the time my items were in storage with Hydro Clean, they allowed another vendor (for fabric restoration) to come collect some of my clothing and textiles for cleaning without informing me of this fact. Thus, when I moved back into my home, significant items were missing: all towels, linens pillows, and most of my hanging clothing. I had to hound Hydro Clean for answers, as their hours are only 8am - 4pm with very spotty responsiveness during those hours. Additionally, only some of my items were taken by the other vendor, as Hydro Clean had packed away some clothing in mislabeled boxes, leaving some items crushed and dirty while others were separated and cleaned. I had to purchase linens and pillows to sleep on for almost a week. On the whole, Hydro Clean rarely, if ever, called 24 hours before to confirm appointments as promised. I have asked my insurance company to stop working with Hydro Clean so that no one else endures the ridiculousness I have during this already stressful experience. I have rarely had such a consistently disorganized and poorly-executed experience with a company. It is shocking that Hydro Clean remains in business. I would not recommend utilizing Hydro Clean for any purpose in any situation, regardless of how urgent or dire your needs are. You will be sorely and constantly disappointed. read more

Gave up on them after months and months of unresponsiveness and unprofessionalism. Stephen is apparently a manager according to one of the reviews?! If that's true, this company should reevaluate their management because maybe that's the problem. He's not helpful, not professional, not punctual... and if he is a manager he represents the company and ownership. Bad news. Go somewhere else. read more

I've been using Hydroclean to clean my carpets for years. They are easy to schedule and Charlie is an excellent technician. He is kind, courteous and professional and does an exceptional job. I used them to clean my vents last year, and received the same quality service. I will continue to be a loyal customer and recommend them to anyone who needs their services. Remember, ask for Charlie. read more

I am so pleased with the work done on porch and my deck! Both look brand new, even though they are both 12 years old. I can't get over how beautiful they look. Hydro-clean is so reliable and the staff are great to work with! The best! read more

I used Hydro Clean to clean my carpets because I just purchased a new home and wanted clean carpets when I move in. I have lots of carpet and they did a great job. They called when they were on their way which was helpful to me. The men who cleaned the carpet were polite and did a wonderful job and the ladies that answered the phone were courteous and helpful. Will be calling again when needed. read more

I hired Hydro-Clean to pressure wash my entire home, clean all the air ducts, wash all of my windows & skylights, inside and outside and clean all of my carpets. The process was easy for me from beginning to end and I am very impressed with the work they do and each team that came to my home. Christina coordinated all of the jobs and she is very friendly and knowledgeable. Every person that came out was polite and customer satisfaction oriented. I am very pleased with the results on everything that was done. My home is clean and fresh on the outside and the inside. I am happy to recommend a company that does such a great job. Each team was on time and called ahead when they were enroute. They were all polite, professional and made sure that I was happy with the results. This was my first experience with Hydro-Clean but it will not be my last; I will be calling them again. read more

Took one week for a call back after I called for an estimate, by that time I already had another professional restoration company clean my carpets after a flood. Poor customer service read more

There was a flood from the condo above. I had a 8x3 ft area of the ceiling that they cut out to dry. The contractor they had to repair the ceiling did shoddy work. The manager of Hydro Clean, Stephen, agreed and sent the contractor back out; however, that contractor walked off the job without trying to repair it. Then I discovered that contractor painted the entire ceiling without moving or covering the furniture, knick knacks etc that are in the room. I found paint on a fabric couch, clothing, plants and the list goes on. There was soo much grime and grit that I had to clean up too. Another contractor was to come out to fix the ceiling and I kept hearing "next week", but next week never comes. They tore out about a third of the carpet pad. I am still waiting for the replacement carpet pad and the carpet to be re-stretched to the walls. They do not return phone calls either. I am on month 4 with the company and at this point I doubt they will complete their work. I didn't hire this company, since I was the victim of another person's accident and this is the company that was hired. If they treat all their customers like this I don't understand how they can still be in business. I DO NOT RECOMMEND!! read more

I first learned about Hydroclean through 95.1 SHINE-FM and called them as soon as I needed carpets cleaned. The staff was courteous and accommodating to schedule - every single time I've dealt with them. When the team came out to clean the carpets, they explained what they would do, wore booties to keep the clean carpets clean, and explained everything at the end. I've had a positive experience every time since. One time I wasn't overwhelmed by the job they did powerwashing my shower and I mentioned that to them. They sent out their top guy to make sure it was done to exceed my expectations. Not many companies have that integrity. I have recommended them (even before I used their services!) and will continue to recommend them based on my personal experience. Thank you, Hydroclean! read more

Hydro Clean was on our insurance company's approved list of contractors. In the very beginning, everything went smoothly. The person assigned to work with us, Stephen, was quick to respond to emails and phone calls. He lined up all the necessary sub contractors to get various jobs done. Once we got to repairing our floors, things spiraled downward. The subcontractor was given one set of instructions despite the work estimate outlining something very different. At one point I was in a screaming match with the flooring subcontractor who insisted I was in the wrong. Our damage occurred in July and the work was not completed until November. Our final project was drawn out because Stephen had "the guy" to paint our cabinets. It should have come as no surprise that when he did show up (after a month of waiting for him to become available) he had no idea about the size of the job. What he thought would take a day, took his team 3 days to complete. Not to mention, the paint job is subpar and is already flaking in multiple locations 2 months later. At the end of it all, we were shortchanged $90 in a final payout that took place in January. I called and spoke to Stephen that night once we realized the mistake and was assured that the check would be in the mail tomorrow. It is now February, and we still do not have a check despite being told it would be mailed every single time I have managed to get a reply. Last week I called the office directly, and the office manager told me that Stephen was out of the office and there was absolutely no one else who could write this check for me. This was one week after I had spoken to Stephen who told me the check would be in the mail. What kind of business is this? The process has been a nightmare in large part to the mismanagement of the job by Stephen and the poor handling of this final pay out of money that is due to us. I would not recommend Hydro Clean to anyone. read more

This is your basic Sears service without customer satisfaction guarantees. You sign a waiver saying you must accept whatever result occurs. The dry cleaning of upholstery is a joke- the dirt looks more prominent instead of removed. Cleaning of a synthetic rug will end with the edges of the rug curling up. The tech would not offer to spot clean stains as he thought it would not work, nor would he do a complete job on the sofa. I want my money back. read more