Stayed at this hotel for a conference. The parking was a nightmare as the garages surrounding the hotel were all full and I was constantly having to move my car to different spots each morning and each evening. The hotel was not helpful with this issue. The staff was not very friendly during check in or check out and was not able to provide a receipt for stay. All around bad experience and I would not recommend this hotel. read more

Beds are comfortable. Pillows took a while to get used to. Water in the bathroom sink and shower is soft water; even when the soap was visibly off your hands it felt like there was more on your hands yet. Room service was good ... get the Biscuits and Gravy for breakfast! The Network Bar is good for drinks but don't get the food there (several of us were disappointed in the food ). read more

Kyle was the greatest and most informative about bars in the area!! Great experience at an unexpected hotel bar

Awesome service very clean rooms and very happy with my stay. I stayed for a week at this location and the room service was polite, great food and drinks and general atmosphere. I definitely will recommend read more

almost everything was as you'd expect in a Hyatt... 2 funny things... the rotating restaurant on top... it has a good wine list... the "house" wine was Robert Mondavi Chardonnay and Cabernet... nothing bad about that... but when the waitress says "oh... our house wine is from Napa, CA... it's really good" you expect more than good table wine... the maid came in the room at 6am to clean, realized we were in there (maybe she was thinking it was another room or something) and then left... that's not ideal, but ok... but then she left the light on! Had to get up and turn it off!!! WTF? Otherwise, good amenities, super convenient downtown but They nickle and dime you for everything... have to pay for internet, no fridge... but the people are nice... read more

Although there's nothing technically wrong with the hotel, the $13/day they charge for internet access is criminal. Here's a tip: you can get 90 minutes of free access by requesting a code from the Networks bar downstairs. I wish I would have learned that ahead of time. read more

Very nice Hyatt. Good location, close to the Diamondbacks and Sun's stadiums. Lots of nightlife and restaurants nearby.

Location, location, location! This was a perfect spot, right downtown, within walking distance of everything! My wheelchair accessible room was well designed and the staff was very nice. I was looking for something to do on a Saturday night and the concierge hooked me up with free tickets to a Mercury game. read more

Front desk was less than helpful checking in. Lobby area is nice but hallways by our room on the 3rd floor was dirty. Room was not great and the sprinkler in the bathroom was covered with tape. Not very safe! read more

Hyatt Regency Phoenix - Picture of sprinkler in bathroom covered in tape - Hotels Near Me - Phoenix, Arizona

Ahhh... The beds here are so comfy. I got a really, really good night sleep. The ambiance of the lobby is nice but... the pool is lacking :( only 3ft deep across the entire length??? and there's a charge for wi-fi in your room. Sigh... if it wasn't for the nice atomsphere and ultra-good beds, they'd get 2 stars from me. And I forgot to put the 'do not disturb' sign on the door so house keeping came in during the morning. No problem, but they turned on the light and forgot to turn it off =( Overall, next time I'm in Phoenix, I'll try a different place. read more

I appreciate the location. Parking isn't the best so I would self park instead of valet. I stay here and then uber to all the clubs downtown. Uber cats are always available and all the clubs were a fair distance with uber and didn't break the bank. read more

We stayed at this hotel for one night yesterday and it was a blast. We got a room on the 19th floor with a beautiful view over the skyscrapers of downtown. The room was in a perfect condition and the staff had a great service level. Especially Lucy at front desk who helped us with a crib for our infant who wasn't supposed to follow us to Phoenix at first, but did and Lucy helped us out! read more

So there were some very good things about this hotel, but all of the negatives outweigh the good and ultimately make this a hotel I wouldn't stay at again. First, a disclaimer- I am a Hilton Diamond VIP. I spend a huge portion of my life in hotels, and Hilton is my chain. So I get hooked up. And so it's weird when I go to another chain and don't get any perks or a choice room. However, I be that most people who are going to stay here AREN'T high on their loyalty program, so their experience may be a lot like mine. I stayed here for a business convention for 3 nights. I was put on the 6th floor in the "atrium." Yes, atrium is hotel for "noisy." Because it was. Very, very loud. The whole floor is open to the meeting area below, and night time events are hosted here until well after 10 p.m. One night I woke up at about 2 a.m. because drunk women were shouting and having too much fun. Too loud to fall asleep/stay asleep? Deal breaker. Problem #2- my shower drain was completely clogged and the tub filled up and random hair was floating in it. Gross. So here's the thing. If housekeeping cleans the shower at all, they have to run water. If they run water, they have GOT to see that the tub isn't draining. So they should call maintenance to fix it. So this means that either the housekeeping staff didn't bother to clean the shower OR they didn't bother to have the drain fixed, either of which is lazy and totally unacceptable. I had to shower in the gross water-filled tub on day #1. To their credit, it was fixed after I called, but the point is that I should never have had to call. The wifi was extremely slow, to the point where I started turning the wifi off and connecting with the 3G. (It really was that bad.) The bed was decently comfortable, but the sheets were worn to the point of having small holes and should have probably been replaced 30 washes prior. The attention to detail just wasn't there. Last, the check in process is just bizarre. They have self-serve kiosks, but someone from the front desk checks you in using the self-serve kiosk. Why have them? Checking into a hotel is actually one of the only times I prefer checking in with a human, so just eliminate the kiosks. The staff was exceptionally friendly, which was great, and the wait for the elevators was never too bad. Valet is expensive, but they're generally pretty quick about bringing your car around. The hotel is kind of in the middle of nowhere right downtown...however, there are a few places nearby to grab a quick lunch, and there's a Starbucks right across the street. (Score!) So although there were some great things about the Hyatt, over all this is a hotel I wouldn't come back to. read more

I stayed here for a conference. What cheapskates. No fridge, no complimentary water (but there's an ice machine down the hallway....uh, okay). They wanted $5 for a bottle of water, had crappy shampoo/soap, rough towels, no free wi-fi. Their wifi in the lobby doesn't even work (or is hella slow!). I stayed at a motel in flagstafff the day before for a hike of the Grand Canyon and that small room was way better equipped with all the amenities above for less than half the price. You pay for a nice bed here and a 24 hour gym, that's pretty much it. The only good thing is that the people working at the hotel are extremely nice and friendly. read more

I was honestly a little nervous to stay here based on previous reviews, but apparently whatever remodeling issues they had have been taken care of. We were allowed to check in early (thank goodness, it was 110 outside) and our room was gorgeous. Front desk staff was wonderful. Upgraded to a balcony room and was sooooo worth it! Didn't try the spinning restaurant but the Einstein Bagel staff was very friendly in the early morning hours. Perfect place to stay in downtown Phoenix. read more

This is the go to hotel for a local con that happens during Memorial weekend. I've definitely experienced better at other hotels. The staff really saves this place. When checking in, you do not expect to have an additional $200 fee tacked onto your check in price as a safety in case of something happening in the room. Why punish the guests for what another guest has done? read more

What a horrible place to stay. Hilton and Marriott are much better service. The parking was $12 which is not bad but the people at the garage treated us like we were trying to steal something. We just wanted to drop off bags and they would not open the gate. The guy at the garage said Hyatt did not run the garage but Hyatt said it was their garage. Not the service I expected! The people at the Marriott have always been helpful and treated us nice. NEVER going to stay at Hyatt again. read more

My stay this week-end was very average. First of all I got charged $50 more per night then I was quoted over the phone, and they would not honor the rate quoted. The Jacuzzi was broke and I hear its broken all the time, the food was expensive and was very average. The breakfast pics are great but the actual food is not. Dont waist your money read more

Great spot, right downtown to many places to eat at. There is reaturant right outside the hotel that is not too shabby, you have to check our Alice Cooper's CoopersTown pub/rest - nice spot. read more

Top notch service that never ended. The employees were professional and friendly. Rooms were nice and clean. Very accommodating.

Spent the new year's Eve down town Phoenix. Eating in compass room their 5 coarse New Years Eve menu. It was weird eating the Cesar salad. I swear the lettuce wasn't washed. There was so much grit/sand in it, I thought I was eating diet. I said to my guests I had grit in my salad. Ironically they all put their forks down a concurred. Waiter took them back... Yuck. U hope it wasn't from Yuma. I can't believe the lettuce had so much dirt in it. read more

Nice room layout. Super comfortable bed. Large flat screen TV. Quick check in. Nice bathtub. Great pool. Nice service. Fastest internet I have had away from home in a long time. No complaints. Easy, peasy. read more

Spent a weekend in PHX for the Dbacks vs. Giants and booked the Hyatt based on the proximity of the hotel. I was suprised by the accomodations. VERY NICE! Rooms are average sized and have great blackout curtains. Pool was small but nice. Felt good after walking back in the HOT sun. Best part about the experience was despite arriving when most people are checking out, they found a room early so we could dump our luggage and head out to the ballpark. The restaurant/bar in the hotel was great in the evening. Super Bartender Ryan and Awesome bar manager Danielle make that place fun! They know how to cater to different clientele. oh! and the food and beer selection is good too! read more

Very nice staff at this hotel. That's the nicest thing I can say. This is the shabbiest Hyatt ever. You're paying Hyatt prices, but you're really getting a crappy motel inside the walls. Kids, there are no towel bars or racks in the bathroom. ANYWHERE. You can't hang a towel up even if you want to. There are no safes in the room. No mini-fridges in the room. No information on the business center or amenities or hours in the room. The carpet in my room was stained all around the bed (I don't want to know, really). The tub was equally stained (yuck) and standing under the shower was like being peed on thanks to abysmal shower heads and very low water pressure. Bet this manager is glad he's across the street from the Convention Center, or he'd lose his flag and his AAA diamonds. Ick, is all I can say. Where's that Hotel Impossible guy when you need him? read more

For the price, this place is only 3-stars. They first gave us this lower level room with a teeny window overlooking an air conditioning unit. That should not be a guest room. It was dark and unattractive, and I suggest they make it an office. Anyway, after we complained they switched us to the 17th floor with a nice view of downtown. The room and facilities were very clean. For a Hyatt, I think it is a bit outdated. The breakfast is not included and is very expensive... like $14 or so! They do have an Einstein's Bagel on the premises though. They also have another so-so bar/restaurant on the premises but I can't remember the name. Anyway, there is an outdoor pool and a good-sized gym. There is also one of those spinning restaurant/bars at the top floor of the building. We went up there to check it out. Finally, parking costs a lot of money. Overall, I probably wouldn't stay here again. I only stayed because it was my conference-sponsored hotel. Now that I know Phoenix, I would stay at Hotel Palomar. They have a sick rooftop bar/pool. They are also a couple blocks closer to the Phoenix night life as well as light rail. read more

We spent the Friday night at the Hyatt Regency in PHX downtown recently. The great things about it are as follows. First, it is in a great location within walking distance of much of what's "happening" in downtown PHX. The light rail is nearby which make transportation from the airport pretty easy which allows one to avoid a cab fare or parking fees at the hotel. The lobby is very modern and welcoming. There is an Einstein Bagels as well as a bar/restaurant in the lobby as well. They have a fitness center which is among the best I have seen at full service hotels. The center is located on the pool deck and is about the size of three rooms loaded with state of the art running machines, ellipticals, recumbents, and uprights along the perimeter. There are also two mirrored areas for stretch/yoga/ floor exercises and free weights, respectively. There was enough room that I was able to use these areas to do my P90X routine for the day. They also have multiple Nautilus-type machines. Last and most importantly are the staff members. They were so friendly and professional from the valet to the front desk that we felt very welcome and comfortable from our very first interaction with them. The room was average/below average. We booked this room on Priceline for a "steal," so it didn't bother us as much, but we would have been upset if we paid the rack rate. This hotel is supposed to have been recently remodeled with updated/renovated rooms, but we could not honestly say if our room was one of them. The thing that bothered us the most was that the room seemed very dusty, and the air coming out of HVAC system seemed dirty as you could see the black staining along the popcorn ceiling where the registers were. When you opened the closet to hang clothes, you could see the dust on shelves. The tell-tale sign though was that the four of us were sneezing all night long. If we were to stay longer, I would have complained. The next thing that was a bother was that the bathtub drain worked poorly. I took a "guy" shower (ten minutes tops) and the water in the tub backed up about 1.5 inches along the level tub floor. One minor complaint is that the carpet seemed old and dirty as the soles of my feet were gray after walking around the room barefoot for the evening. Also, one of the water glasses next to the TV had old purple droplets which I just washed off myself before using the glass. The conclusion was interesting. I didn't plan on complaining as we are pretty low key and handle most things for ourselves. However, when I tried to checkout via the TV I got to the end of the process, and the system crashed. Therefore I called the front desk to finish the checkout. When the attendant asked me how the stay was, I mentioned that we sneezed all night long and I had to wash out my own water glass. She was very apologetic and took care of our valet charges. She noted that she would have done more if I had charged any more things to the room. She wanted to make sure that I was happy with my experience with the hotel. Given how good the staff was, I would consider returning to this hotel because good service is important to us when traveling with children. I would probably book directly with the hotel to get both a good rate but also to make sure I got a room that would be less likely to have the problems ours had. read more

Excellent service in a very good location. Lot's of good dinning options in the area.

Stayed there last month and Manager Callie went out of her way to ensure we had an enjoyable stay and was readily available to assist with any issues or questions we may have had. Would definitely stay there again. Also it's less than 10 min walk to the Diamondbacks stadium! read more

uber great location. very close to the convention center which is the reason I was in Phoenix. service was above average. no bed bugs. read more

There's a large outdoor patio on the third floor. Everyone was helpful. Enjoyed my stay.

This Hyatt is filled with friendly and very helpful staff. Came here for a spring training weekend and was very happy with the service. We found our rooms clean and every employee we encountered was extremely friendly and helpful. I took one star off only because parking is expensive! Lol 29$ a day for valet. Other than that this place is great. read more

This facility is everything you'd expect for the price point. Clean, fairly modern, unfussy, standard bathroom. Totally fine. Where it shines is the customer service. Every staff here has gone out of their way to make this stay great. I had a small complaint and multiple teams addressed it so generously (without making a big deal). Kudos. I feel so cared for. read more

I didn't leave here with anything special to say really. I think it's a bit pricey for what you get. I made the mistake of getting a balcony room for an extra $20 thinking I would have amazing views but the balcony rooms are only on the first few floors so the view sucks. I didn't get a chance to go to the compass room because it didn't open until 5:30 and the elevators don't work until then so I really got screwed on views this time. Good location. Parking at the lot across the street is 12$ for overnight and valet at the hotel is $27. read more

If you have low expectations, you will enjoy this hotel. Friendly, helpful staff. Rooms are outdated and dark. When I made reservations, was told that wifi was free - not the case - 9.95/day. Generally enjoy staying at Hyatt Regency hotels but would not stay again. read more

First time at a Hyatt hotel and it was a pleasant stay. Room was spacious and amenities were adequate. Fitness center had enough gear for everyone. Ambiance in the lobby was cozy. View from hotel room was decent...could check out how crowded the pool, the night view was decent, but the sunsets were stunning. Got to watch and enjoy the July 1 fireworks display from Chase Field from the east facing windows near the elevators on the high floors. Staff at this hotel were very friendly and helpful. Hotel food venues were convenient but pricey...as expected. Stay at this hotel for the 2017 Volleyball Festival International Championships; won't mind staying at this hotel again for the 2018 Festival. read more

My fiancé and I stayed at the Hyatt Regency in Downtown Phoenix last night for our 3 year anniversary. I have been going through a lot with my father passing away suddenly and wanted to have a relaxing staycation. Unfortunately, the experience I had here was anything but therapeutic. We ate at the Compass Grille, expecting the phenomenal experience for the hefty price tag. I have eaten there before and can tell the food quality has definitely gone downhill. Some of the fan favorites that I knew and loved we no longer on the menu, which was disappointing. However the real issue we had was with the room. We stayed on the 14th floor. Our room neighbors were an absolute terror. There were 5 kids screaming, pounding on the walls, messing with the deadbolt to the divider door. They kept us up late into the night and up extremely early in the morning. I went to take a shower in hopes to shake off the frustration and the water in the shower would not drain. I had to shower in 6 inches of water, which was completely unacceptable. This is the Hyatt. We weren't staying at a Motel 6. Why was the water not draining. My fiancé spoke with the desk receptionist...in hopes of expressing his concerns. He was met with a very stubborn, cold, and uncaring woman who could of cared less about our negative hotel experience. She said all she could do was get security to come speak with the family next door in hopes that the next guest would not have the experience we did. However, I believe that family had already checked out so I don't think that would have made a difference. She did absolutely nothing for us and left us with a bad taste in our mouths. We do not plan on ever coming back to this hotel and their sub-par hospitality. I will be speaking with their General Manager tomorrow. read more

For PHX, this is a YES. The Hyatt was right in the middle of downtown and really close to the Suns arena and Diamondbacks' ballpark, as well as other nearby businesses. Check-In was quick and easy. The staff was more than friendly. Two words: Glass Elevators! They had three of them and you were able to get quite a view as you go up to the room. The room was large and clean. The beds were as comfortable as a bed away from home can be. The televisions were flat screen and hi-def. Pool was about average-sized for hotels and a little dirty, but the hot tub was clean. I think some other reviews may have already mentioned this, but the fitness center was immaculate and new. Air conditioning keep the room cool, but not as cool as I would have liked. read more

Hotel is ok. Relatively clean. Staff was efficient. Biggest complaint is that the room air conditioning is adjustable BUT the room temperature does not change. My room was too warm. Made it hard to sleep. read more

This hotel is right across from the convention center and various attractions and restaurants and bars are in easy walking distance. The hotel has seen better times. Although it is designed with a hint of greatness, it immediately reminded me of a typical East-German hotel: grant architectural lines, walkways, staircases and set tables but nobody is there. Most carpets in walking areas are well worn including in my room. Grand windows in my room were soiled with who-knows-what from the outside adding to the general misery. On the positive side, front desk personnel was helpful, cheerful, and friendly. read more

I am beyond disappointed in my experience at the Hyatt. I booked my room months ago as I'm attending a conference and I requested a king bed. When I went to check in the gentleman insisted that I booked two doubles. I tried to explain and show him my email and he wasn't having it, so then his story changed to my requests were not guaranteed because I was part of the conference. I asked him if he could check to see if a king was available, he glanced at a blank piece of paper right in front of me and immediately said no. I told him that I may want to look at other options and with a smug smile he tells me my reservation is nonrefunable.Ridiculous!! read more