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Hyatt Place - Washington

3.4 (166 reviews)
Open • Open 24 hours

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Fraying towels
Patty M.

The good: *Easily walk to the wharf, the mall, great restaurants and museums *All staff members were helpful, kind and professional *Good price for the area The bad: *Hotel needs an overhaul Run down rooms , bed was creaky, toilet struggled to flush Food for breakfast was very disappointing

3 sleeping areas
Jill B.

We had a fabulous 5 night stay at the Hyatt Place/ DC national mall. Our family of 4 had a high floor 2-queen room with a fold out bed. Coming from our teeny tiny hotel room in NYC the spacious room here was much appreciated. Breakfast was good, it does get busy the later in the morning you go, do plan on setting your alarm to go early! The pool is on the smaller side but a nice perk for the hot summer days. It's fills up quick with like minded folk trying to beat the heat and their kids. Laundry facilities are also available. Easy to use app to pay. It never fails that we use laundry and always have to wait on someone who does not know shared laundry etiquette. Set your alarms people and come back promptly to remove your stuff! Hyatt place also has a rooftop bar/cafe for over priced drinks and snacks. Location was great. Less than a 15min walk to the national mall, about the same to the waterfront (lots of restaurants and shopping). Plenty of electric bikes/scooters in proximity to the hotel to rent and get around. All in all, we would definitely stay here again and recommend to family and friends.

Cozy and clean suite
Kate F.

This hotel is located close to everything, walking distance to the wharf and the national mall and within minutes of the airport. The rooms are very clean and spacious. The only thing missing here is the views, its either the freeway or the street. Guest services is very quick and helpful. Breakfast is included and there is a wide assortment of hot and cold food and hot and cold beverages. On various days there were eggs, hash browns, a salsa bar, pancakes, beans and toast, bagels, yogurt and parfait toppings, fresh fruit and more. The chef comes out to greet everyone and thank the "breakfast ambassadors". The dining room can get crowded so review their suggested dining times posted in the elevator if you like a more peaceful breakfast dining experience. The walk to the Wharf is about 11 minutes, the walk to the National Mall was about 7 minutes. There is a Safeway grocery store within a 10 minute walk towards the wharf ...it has a bakery, deli, florist, and starbucks inside. There is a 24 hour gym and a huge lobby space. There is a rooftop bar but the weather wasn't warm enough in January. There are plenty of restaurants within walking distance - but check closing times. The only downside to our stay was the girl at the front desk. I think she was in some sort of program to reintroduce you to the workforce... she really lacked very basic customer service skills but to her credit she moved around real fast. She was profiling some of the black men using the gym, walking over to ask if they were guests and not asking the others. She was covered in tattoos and eyelashes and a wig and fidgeted like she needed a smoke break... I know it doesn't matter what people look like but I got the feeling someone was not thoroughly vetting staff to hire for front desk service. The only other downside was the cleaning crew continuously tried to open the door and walk in on our check out day. The rooms were immaculate so I am guessing they are really eager to clean? Loved our stay, I would highly recommend this hotel for all types of travelers, particularly if you want or need to walk around. Docked a star for the front desk lady and the elevators were constantly broken.

Outside seating for breakfast
Helene S.

Nice location with easy access to the National Mall, the Metro and The Wharf waterfront within a 10-15 minute walk. Check in is on the third floor. Breakfast, which included eggs, potatoes, French toast, fresh fruit, bagels, coffee, tea and yogurt, is located behind the reception desk also on the third floor. There is a small patio where you can eat outside. The rooms were quiet which was perfect for a restful night, but a bit surprising considering that the hotel is located next to both a fire station and the highway. Security was also good. After hours, the room key is needed to access the building and always needed to access the elevator to the upper floors and the stairs. No housekeeping during the stay due to COVID, but the front desk was glad to supply whatever might be needed during the long weekend stay. Hyatt is still honoring their THANK YOU rates for healthcare providers. Thank you for offering this deal through June 2022.

My sad little turkey sandwich.

The hotel is exactly what we expected but the Placery restaurant inside the Hyatt leaves allot to be desired. After a 50-minute wait we finally got the other half of our order. I've never seen a turkey sandwich with so little turkey. 2 burgers, one turkey sandwich, a chicken sandwich, overcooked chicken tenders and a $103.00 tab, we won't be dining here again. Beware there is only one fryer in the kitchen so even with only 3 tables of patrons, it took forever.

We loved our large room. Lounging on the couch watching TV and eating a snack was relaxing. The bed was comfy.

We landed at Ronald Reagan National Airport, we booked a Lyft Driver at the Air and the Hotel was only about a 25 minute drive with traffic. The location of the hotel was within walking distance to a lot of sites. I felt safe walking to and from different locations. We didn't walk at night, it was too cold. There are E-Bikes and E-Scooters on the street for rent which is really helpful, but it snowed during our visit and I wasn't too sure how I'd make out. I felt safe in the area of the hotel and in the hotel as well. The hotel check-in is on the third floor and the staff at the front desk were very friendly, efficient and professional. We only had one bag each so it was easy to go directly to our room. If you have more luggage there are hotel rolling carts down at the entrance that are self service and free to use. Once you check in you'll need your room card to go up in the elevators to your room. We never had to wait long for the elevators. The complimentary breakfast was fine, they had a great assortment of breakfast items. The orange juice was great. The coffee is good, but for a fee you can order a Starbucks coffee drink as well. I had a hamburger and fries for dinner one evening and it was probably a 6 outta 10. I really enjoyed sitting at the bar at night having a few beers, they had a pretty good selection of beer. I wish that I could remember the Bartenders name, she was friendly, smiling and very efficient. When I found out there was a Fire station on the first floor of the hotel I was wondering how often I'd hear sirens going off in the night. I was pleasantly surprised I didn't hear any sirens at all the whole time we were there. It was pretty cool seeing the fire trucks down below our room window. The staff at the hotel were so friendly, always smiling and asking if you needed anything. I will definitely stay at the Hyatt Place National Mall Hotel in Washington DC again.

Breakfast coffee at the Hyatt
Christine J.

This place is one of the heartbeats of D.C. - because of the people that work here. We were here on a short vacation on the tail end of the fall and we were impressed by the front desk staff as well as the breakfast crew. There was never a time where we could say that the staff did not care about the guests - because at any given moment in time they would step up and show what hospitality was. Upon check in, we had a small issue with our reservation. For some reason, we were provided two reservation numbers with different rates assigned. Fortunately. The sweet front desk manager worked tirelessly to remedy the problem and helped us manage the ordeal with ease and never broke that sweet smile on her face. The other highlight of the trip was the breakfast service. The people that work during breakfast need a distinction all their own because they are in a class above everyone else. These wonderful individuals are caring, attentive and do their part in engaging with the guests. Keep in mind that we are experiencing record job demands and responsibilities- yet these hospitality professionals make sure that they are doing their very best. Every morning, I've been lucky enough to sit and have my coffee and eggs and they just take care of you. To the wonderful staff at the Hyatt on E Street, thank you for doing the little things that make a tourist like me enjoy one of my favorite hobbies and I hope that you all really enjoy this holiday season and years to come! Thank you for making me feel so blessed over the last few days!

3rd floor- your check in, bar, breakfast and fitness floor.  You will enter through the 1st floor

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Nice and clean rooms. Close to the museum for walking. Loved the breakfast and balcony seating

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Ask the Community - Hyatt Place - Washington

Review Highlights - Hyatt Place - Washington

“It's located aa 10 minute walk from the National Mall and was close to another event that we were attending.”

Mentioned in 31 reviews

Read more highlights

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Hyatt Place - Washington - hotels - Updated October 2026

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