I chose the Melrose Georgetown because of location. I arrived to the hotel earlier than expected, about 1:30pm-2:00pm. I went to check-in,hoping that my room would be ready. I was told right away that my room was ready but there's a $50 charge to get into your room early. I thought it was a little crazy to charge someone extra to get into a room that is ready. So I paid the $50. They told me about the amenities. Including the $10 bottle of water in the room.
The room looked nice. The Furniture looked high-end. But that's only on the surface. I'm not sure how secure the room is. I say this because the door latch/lock is about halfway off the door. Routine maintenance apparently isn't a thing. The room was also EXTREMELY dusty.
The Bed: the mattress didn't have much give. To be honest, it felt like somebody had put a small pad over center blocks bed. It was very hard and extra firm. The sheets and bedspread was nice, but the fitted sheet appears to be worn out. Or maybe too big for the mattress. The fitted sheet does not take much to get loose and starting to raise up off the edges. I noticed just laying on the bed the fitted sheet becomes loose, a lot more than it should be The pillows feels like somebody took some padding and chopped it up into 1000 little pieces and then sewed it in a pillowcase. The pillows may have been top-notch when bought. They're definitely not now.
The Bathroom also is where looks can be deceiving at first glance. The countertop and sink were fine, however the countertop did have numerous paint chips, but I guess that's just normal wear. There is a door that separates the toilet and the bathtub. Toilet seat is extremely loose and moves back-and-forth very easy. It would not take much for it to come flying off. The first day I noticed while using the bathroom, there are several brown stains and on the wall. If you're sitting on the commode, it is well within arms reach maybe a foot away from the toilet. I have no clue what it is, but I'm guessing either blood or poop. Either way, there is a big smear on the wall. And then other various similar brown marks around it. The bathtub has numerous rust marks. The tub is a broken hip waiting to happen. The tub is curved at the bottom so it's not necessarily a flat surface. If you're taking a shower, between the soap and the water, my feet slid around several times. Also, at the base of the door frame, where the shower is, the wood is split numerous times. The bathroom door looks like somebody tried to punch it open. There's a small crack above the door knob.
The Hotel: according to Google, the Melrose Georgetown is a four star luxury boutique Hotel. Luxury or not there are several things that are absent. Trash cans in the common areas. Other than your room. The only other trashcan they have is in the lobby. Several times during the week I've had to go downstairs to put something in the trashcan. I'm not sure why, but I feel there should be a trashcan on each floor, even if it's by the elevators. Ice machines is another thing that's absent. They have one you just have to go down to the lobby and ask someone at the desk to get it. Depending on who's at the desk, you may get an attitude. There's one lady who's been there the majority of the week who seemed very irritated anytime I came to ask for ice or anything. I had several occasions where I would ask this lady something and it seemed that it was such a hassle for her just to answer the question. A few evenings ago I asked another one of the front desk clerks about Uber availability early in morning. She seemed very irritated that I even asked her a question. I got a one word answer "yeah". I wished I knew these ladies names. I believe I know one of their names. But these ladies are giving your hotel a bad name with their attitude. Convenience or not I definitely would seek out another hotel if I'm ever in the area again. Between the bed, the unknown stains wall next to the toilet, the rude staff member in the added price to get in a room that's already available is unnecessary. And with the price I paid for the room the bed should not be uncomfortable
Also at checkout this morning I had an additional $200 in fees, such as Historical fees. I thought I had already pain in full (minus the room service cost). So this charge seemed like a surprise full of random fees. ROOM 832 read more