I chose this shop because of the many positive reviews and I wanted to support local business…read more However, I had a very disappointing experience.
Lack of Transparency, Disrespectful and Unprofessional. That's all I have to say about Tao.
I brought my car in for a simple job: Replace the AF sensor (B1S1) to pass emissions, complete the inspection, and check a loose bracket near the rear wheel. I clearly explained the order of work. However, the wrong sensor was ordered, and the emissions test was performed before replacing it - resulting in a failure that COULD HAVE BEEN AVOIDED. I had to comeback for re-inspection after replacing the sensor (about 200 miles running).
Instead of addressing my original concerns, I was presented with additional costly issues (axle, brake caliber, spark plugs). This was confusing, as I had recently passed a PA enhanced inspection at another shop, and none of these issues were mentioned. I also double checked my maintenance paperwork at Lexus Dealer, my spark plugs were replaced at around 142,000 miles (current mileage ~183,000), which is within their normal lifespan. The spark plugs will usually last for 80,000-100,000 miles. A second shop confirmed there was no issue with them - a full diagnostic were performed. Moreover, the loose bracket, which is the first thing I asked him repaired, was NEVER FIXED. I don't think he did even pay attention to it.
Communication was poor throughout. Calls and emails were not returned, and updates were unclear. When I asked for clarification about the new findings, in-person, the response felt dismissive and unprofessional rather than helpful with: "I can't say anything about other shops doing", "Do you trust me?", "Do you want to do it or not?".
For the re-inspection (even with an appointment), I had to wait about 2 hours.
After reviewing other 1-star feedback, it appears this may be a pattern - customers come in for a simple service but are advised to complete additional, costly repairs without clear explanation.
I understand businesses need to make money, but customers deserve transparency, proper communication, and respect. At minimum, the original concerns should be addressed clearly before introducing new issues.
Overall, I felt pressured into unnecessary repairs without sufficient explanation. I would recommend BE CAREFUL and NOT FALLING ON low inspection prices or some "good" high/five start ratings.
