I had two vehicle taken in for inspection and alignment,
Both of the vehicle passed inspection and had alignment when it shouldn't have had either done
Because when I looked at the vehicles myself after having shop do it, I discovered one of the vehicle had torn control arm bushings (should not pass inspection and had alignment done because it will need to be redone)
Other vehicle had cracked lower control arm bracket and missing rear leaf spring bracket welds (should not have passed inspection) also the rear leaf spring bushings were shot.
After they did alignment on this other vehicle, the upper front control arm fasteners came loose causing clunking feeling and losing alignment, the shop refused to do repair without charge but did the alignment under warranty, when I inspected the fastener, it was obvious they overtorqued it because the washers were bent inward, causing it to later lose its torque and come loose.
When I replaced the fastener and took it in for free alignment, I told them to not over torque it. Yet they did anyways as I can see the washer is bent inward, the lock washer was squeezed out of shape.
Matt at the shop claims inspection was all good and alignment was in specs, but failed to notice worn bushings, cracked bracket.
They will not issue refund without taking a look at it but their next appointment is 2 weeks away, so now I have vehicles that's unsafe to drive. Waste of time and money.
This shop does not care about your vehicles or your safety, 3 incorrect alignment, 2 incorrect passed inspection, they just want your money.
If you need a shop that does inspection with blindfold, and proceeds alignment without repairing damaged components affecting alignment. This is the shop for you. read more