I have had occasion over the past 10 years or so to use Husteads Auto Body for car repairs. Last week, once again, I had need to avail myself of their service as a driver passing my parked car broke off the mirror on the driver's side of my car. Their customer service is over the top. They are more than helpful. I felt seen, heard, and cared for beyond just having a car repaired. It was personal customer service, and that has always been the case. With all the covid adjustments one might think it would be more complicated and of course adjustments were made ... but not for one moment did I feel my business was work to them. It was as if I was visiting friends. Thank you to the Husteads team! read more

I've had several repairs at Husteads over the past year, and every repair has been timely and good quality. Melinda and the whole team are a delight to work with and focused on the customer. I've price compared and found their quotes much more reasonable than competitors. Good work at a lower price. Highly recommend using Husteads! read more

Earlier this month, my car was broken into (windows smashed, body scratched, etc.) and they got me in the same day, gave me constant updates via text, and fixed my car up so well. Later this month my car broken into again and a window was smashed again. I called them and explained the situation, they gave me a recommendation for their glass wholesaler. The woman I spoke with said at the end of the day, they just want their customers taken care of - whether that's with them or the places they recommend. Everyone I've worked with here has been so helpful, friendly, and professional. If you need advice or some good service, go here. read more

This is the third time I am using this fabulous auto shop. Their estimate was so fair and complete that it was unbelievable. left back bumper was totally smashed and the light was broken plus possible other damages underneath the bumper. I assumed it will be 3 times bigger than they estimated. I thought fixing my car will be a week or longer, But, it took them only 4 days to finish fixing my car. They are honest, friendly, and very professional. I recommended this fabulous to all my friends and family. I recommend it to everyone. read more

Husteads had my vehicle for a month and not only was it not totally repaired they created additional damages around the driver glass moulding and etches on the passenger glass window. I believe that Junior show the owner some of the existing damages but the never acknowledged me or my concerns well I was standing next to the car taking pictures. Which is really bad for any type of business. This auto is new to me and i know if there are dings, scratches, dents and there were not. Would not recommend then at all. JR is great and doing the best with the deal he's being handed. I'm sure between me, the incompetence of Triple A and the service that the body that he works for is enough to make anyone lose their cool but he kept his. I appreciate that. read more

Husteads Auto Body - Berkeley - Same hole not repaired - Body Shops Near Me - Berkeley, California

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Was referred to this shop after my car was left in a mangled mess from what I can only assume was a DRUNK driver in the parking lot. I thought for sure after the work was done, I would just sell her off. "No way was she gonna look like she did before" WOW O WOW!!! The amount of personal workmanship that went into fixing my beloved Audi (wedding day present so it is a special car)! I could not even tell she was scratched. I felt like Vince cared as much as I did about the end result. So many times nowadays you do NOT get what you paid for or you don't get commitment to quality results. Vince is not that guy.. He made me feel that this was going to be his personal project and I could count on him... I was not disappointed at all.. HIGHLY recommend HUSTEADS of Berkley. read more

Husteads is my go to spot for bodywork on my cars. The work ethic these guys have are one of the best I've seen. I've had multiple cars here with no issues with the repair. One time I was going to pick up my car and they called saying that the car was ready but they didn't like the finish so they did it over again and had it to me the following day. You don't really get this kind of treatment these days with anyone. Please consider Husteads for your cars body work read more

Great service from Husteads - Berkeley. The service representatives were extremely helpful. I had slight bumper damage and they were able to repair in 3 days. Status reported via text messages throughout the repair process. I would highly recommend them. read more

I referred my good friend to this shop because their customer service is excellent! Melinda and the team are great and make the process seamless! read more

Bryan was awesome today! We came in with our side mirror out of alignment, worried that we might need to have the whole mirror replaced. He brought out a special tool, and soon had repaired the alignment problem, no charge! You are an amazing auto body shop. Thank you! read more

great guys! I just dropped by and they popped my bumper back in on the spot for free!

I had a great experience here! My car battery died two blocks away and I came frustrated and feeling desperate. I was greeted right away by Melinda who was very friendly, she calmed me down with her sense of humor and directed me to Vince who did not hesitate to assist me. Vince was very professional. I was taken care of immediately, given advice on some issues with my car and I was back on the road able to complete my schedule on time! They will get my business in the future. Thank you for caring. read more

Had a great experience at this auto body! They took care of everything so quickly and quoted a more than fair price for all the work done to my car. The staff is all very personable and professional. Would highly recommend this place! read more

Husteads always makes my 2006 Mazda look and feel brand new(inside and out).They even fixed my AC while fixing all the rest of the issues with my car. They are awesome at what they do, and very generous with their service. If your lucky they will even send you home with a brand new car! read more

My front fender got crumpled a couple of weeks ago and I called Husteads since I"d used them for body work about 30 years ago. I was able to get an appointment with Junior right away and he did a quick and thorough estimate, pointed out two things that might possible increase it depending on what he found when he took the fender off (they didn't, but I was glad to be prepared in case they did). I brought the car in on the Tuesday before Labor Day and they said it would be ready the following Wednesday, because of the holiday. Imagine my happiness when Junior called at 10 am on Friday and said the car was ready. Saved me major money on car rental plus meant I had the car for the weekend. She looks good as new and I was delighted with the combination of honesty and excellent service. read more

Omg they do awesome work! Talk to Vince the manager! He is super nice and works with u as much as he can. What a great guy.

the Lexus feels (and sounds ? ) brand-new . the MB is half as noisy as it was. i could've never gotten that plastic cover off to re-align the catch myself, and it would've never occurred to me to adjust the little feet on the trunk lid . so, thank you from Katalin and, of course, from me ! ------- your service, rich Lezcano, is simply superior ! . . . Big read more

My front bumper grill had broken off after hitting something on the freeway and I came in for an estimate. They priced me at first for $400, but when I asked about cheaper options, they told me to go to Levans auto parts to pickup the piece and just pay installation! It's about 15 minutes away, and the woman who works at the auto parts was super helpful and got me a new grill for under $80 in less than 30 minutes. I took the part here and they installed it FOR FREE !!! They are very reliable and amazing, super dedicated to helping customers fix their cars at great prices. (: highly recommend ! read more

Went here and got awesome service AGAIN. Really appreciate how great they are and prompt when I have a small task like another bulb change lol Original review: These guys are AMAZING. I just needed a headlight bulb chef and they had me in & out of there in 10 minutes. Customer service was spot on too! If I ever need anything again this is my new go to place read more

Took my car to Husteads in Berkeley to repair some rear end damage. They were thorough, professional and kept me advised of status. Also have careful personal safety precautions in light of the COVID 19 pandemic. I would not hesitate to use them again. Mark read more

Very very poor customer service. A gentleman sitting behind the counter was extraordinarily rude and unhelpful. Came in looking to inquire about some damaged to my vehicle and he blew me off, leaving me with a very sour taste in my mouth. read more

A+ service. Bodywork completed on time. On budget. Excellent service. You guys even vacuumed the inside of my car - thanks! Will absolutely do business with them again. Although it is now May - someone else hit my car - dealing with another damage claim - and my second experience with Hustead's has been completely different. I actually opted to work with an alternate company for the second repair due to the high estimate, oddly abrupt email and unusual and informal phone conversation - so sorry guys, can't come back for round 2 read more

I just wasted my time there, I tried to work with guy name Kyle who seems to be doesn't care if you deal with this business or not, he doesn't return calls, not compromising on the time frame I just lost my patient and went to different shop. read more

My daughter goes to UC Berkeley and we live in Los Angeles, so when her bumper came partially off, I looked up a body shop near her. Husteads was right down the street and they took great care of her. They fixed the bumper in about 10 minutes while she sat in the car which was perfect. I couldn't have asked for a safer or better process and will always take the car to them. Thank you Husteads! read more

Great service. Very professional and nice. Called immediately after I filed with allstate. Had a pretty fast turnaround time. Kyle was nice to work with. read more

Great customer service! Today I went in to see about re-attaching a small plastic protective piece that had come off of my car door. Everyone I interacted with at Hustead's was helpful and kind. They even offered to put a new piece on my car as a courtesy - which was so nice! The new protective piece looks great and the honest service was commendable. I would definitely go back! read more

I received excellent service from my first phone call with Kyle and then Melinda who was personable, knowledgeable, and communicative. My catalytic converter was stolen from my Prius and they helped me through the whole process of getting my car into the shop and getting me a rental car for the day. When I picked up my car, it was cleaned and washed inside and out which was awesome. They also referred me to another shop that could install some protection to my vehicle so that the catalytic converter wouldn't be stolen again. read more

An unfortunate last-minute mixup was handled with class & professionalism. Thanks, gang!

From start to finish- they made my out of town minor accident seamless- (No pun intended) Melinda, the receptionist was hospitable and helpful, which is exactly what I needed because I was frazzled, from out of town and frustrated. They got the parts, fixed my front bumper quickly- they coordinated the services with auto dealership, rental company, and my insurance saving me the hassle like the pros they are. Highly recommend! And thanks for the sodas while waiting in your lounge. ;-) read more

Wow, I was surprised. Jr actually called me within a day of me writing my initial review, and apologized for the fact that I had gotten a parking ticket because of the tape they forgot to take off. He offered to reimburse the amount of the parking ticket. This tells me two things: 1) They actually read the Yelp reviews of their business 2) They are really FAIR. Initially I didn't tell them about the parking ticket because I did not expect/know that they would reimburse me for it. Jr apologized continuously and really made me feel comfortable & respected as a customer. Thus - Best customer service I've had in awhile. Great business, great people. read more

I took my car to Hustead's new location on 7th Street in Berkeley for some minor repairs (mostly small and medium-sized scratches). I was paying out-of-pocket so I was sensitive to the cost. They worked on my car for three days and they exceeded my expectations. They even removed a thick layer for grime that had built up on my headlights and didn't charge me for it. Highly recommended. read more

My insurance company referred me to Hustead's and also offered a discount if I decided to use them. I called to get an appointment... went in and immediately had Junior writing up an estimate. I got the car back in 4 days even though they said it could be five days. The work was excellent! In fact, they decided to do more work on the car (not out of my pocket) so the color was perfect (silver always needs to be blended). They offered lifetime guarantee on all the work they did. Since I took the car in early afternoon and got a car rental, I was back to the car rental place in 3 days (actually M-Th) since they charge per 24 hours... even better since I don't have rental insurance. VERY HAPPY!! read more

I have to say this is the absolute best place to have body work done on your car. I have had service through both my insurance company & I have paid cash for service. Every time - honest Jonathon and his crew have always been honest & reliable. They give me a heads up & referral when they think I could get something done for a little less money elsewhere. I ALWAYS refer my friend and family to Husteads. Tell Jonathon, Ernie sent you. They will make sure you are taken care of ;-) read more

This place is great I can't express my gratitude for all the thorough effort and work put into fixing my car. I received updates each time my car went into a different phase of repair INCLUDING WHEN It moved to the final phase of detail. Usually owners are not involved too much with the details of your car repair but the manager or owner came out to meet me both when I dropped my car off as well as when I picked my car up!!!!!! Besides GREAT CUSTOMER SERVICE!! My car is Fixed JUST LIKE IT NEVER HAPPENED !!!! THANK YOU TO THE HARD WORKING MEN AND WOMEN THAT MAKE HUSTEADS AUTO BODY read more

Super painless and great service! I was involved in a minor fender bender and my insurance company referred me to Hustead's to get my car fixed. I worked with Said (pronounced sigh-eed) and he was wonderful. I made an appointment and I brought my car in on a Friday. Said checked the car (I had a minor dent on the front bumper), explained the process of fixing it, gave me a cost estimate and gave me a timeline to get the car fixed. All in a matter of 25 minutes. He dealt entirely with the insurance (was quick to get it approved) and all I had to do was bring the car in on a Monday and he would have it ready by Wednesday. Woot. Quick service. I also want to mention it seemed like everyone was really nice in the front office. They made sure that no customer stood there waiting. Said called me after they took off the front bumper to confirm that there was no additional damage behind it and also to reconfirm the timeline of when the car would be ready. When I got my car back, it was so shiny and super clean, inside and out. Hustead's even smoothed out the minor scratches I had on the bottom of my front bumper for free. It was really nice and I felt like I was driving a new car! They also offer a lifetime guarantee on the workmanship of the parts that they fixed. If you need a car rental, they also work with the local Enterprise, to have someone come pick you up with a rental car. The only thing is that I wished they would be open a little later in the day. Hustead's closes at 5pm, which may be hard for those that are coming back from work to pick up their cars. But they do open at 7:30am, so if you are an early riser, this might work for you. Thanks Hustead (and definitely Said) for fixing my car and making an annoying situation so much better! read more

Junior is extremely helpful and knowledgeable - all about real customer service. Tom and Junior make the process of being without my car easier - not an easy thing to do when you're without your vehicle. THANK YOU read more

This review is for Alex Zevallos of Husteads Towing. My car was not drive-able on Hwy 24 by the Telegraph Exit. I had called few other tow companies but all had gone to VM. Alex answered and was able to give me a fixed price for the tow and provided an estimate of his expected arrival time. Alex came to my rescue, took my car to a mechanic shop and there were no surprises or any additional charges. After a frustrating failed car incident on the freeway, Alex and Husteads Towing made it a pretty seamless experience for me. And here's the bonus experience: I got a ride to his office to make the credit card payment and get the receipt. The office is three blocks away from the BART station, which makes it super convenient to get about after I have lost the car for evening. read more

Hustead's is easily the best body shop in Berkeley. last week my car was "hit and run" TWICE in the same day...being that i work in Berkeley i Yelped the closest body shop and Hustead's popped up...although im usually a stickler for anything 4 star or under thats "car related", it was close and convenient for me to try them out... i called and asked them if i needed an appointment and they told me to just bring in my car so they could take a good look at it....after i brought it in, they gave me an estimate and were relatively flexible with the different options i had to have it fixed...the total to fix both the damages came out to around $2000 ("pearl" paint on my car is super hard to blend and is 3 coats so its always been a more expensive to maintain) so i went ahead and went thru my insurance instead of paying the total out of pocked in cash...paid my deductible and i was done. the total turnaround time for the job was only a few days and they even cleaned the inside of the car for me too! paint was perfectly matched and everything was put back together the way it should be. Hustead's helped turn a bad situation into a very pleasant experience and i will definitely be referring my friends and family to Hustead's for any dings and dents in the future! read more

I got hit by a drunk drivers flying wheel! I also have Geico insurance. I got a appointment very quickly and when i got to the shop...well first the place is immaculate. second my service was incredible. from the text message updates on my car to the phone calls, this place knows customer service. In addition, my car was done quickly and beautifully. The level of service, the excellent customer service and the commendable way my car and claim were handled was above and beyond. Husteads Body shop is the place to go. They are honest and amazing. Brian was fabulous as well as everyone else I dealt with there. Should anything ever happen to my car again - this will be my first and only option. Thank you everyone at Husteads. I couldn't be more pleased. read more

Pros: -Quick service -Called Enterprise to come pick me up for rental car -High quality service (I think, although I'm no expert) -Really nice staff -Worked directly with insurance companies Cons: -Car smelled awful for days after they "cleaned" it -They began the bumper repair without my consent. Meaning, I wasn't sure if I wanted to have it repaired or replaced after someone hit me. When I called them on day #2, they said they'd already moved forward with the bumper replacement. Maybe that's what I would have chosen to do in the end, but I would have preferred to have a choice. -They NEVER called me to tell me what was going on with my car repair. A repair that was supposed to take 48 hours ended up taking 5 days (don't think that's their fault in any way). I had to call them to check up on progress 3 times, including on the last day as I was driving to their shop not knowing if my car was finished or not. Probably would go back to them again, though, because they were nice and it's convenient. read more