Sargent Appliance stores used to be out go to store whenever furnishing new construction homes…read morethroughout Wayne and Oakland county- but that was when the original owner was still around. I miss the original owner as unfortunately his heir has apparently let the ship sink when it comes to reliability, quality, INTEGRITY, and overall customer satisfaction!!! SMH For starters, I urge EVERYONE to avoid signing up for the 'EXTENDED WARRANTY'- what you're paying for is for young, fresh out of high school kids who don't know anything about being PUNCTUAL and who have no shame in not even showing up for your simple appointments as agreed upon- so if you enjoy WASTING TIME, being lied to, and just throwing money away, then by all means sign up for their 'extended warranty' and learn the hard way if you like it like that? ALSO, I don't know that alot of these sales people do (whether you goto the Clinton Township store or the Rochester one)- oftentimes, they just stand around and don't really help new customers as they're browsing the floor models inside the store- and if you do end up purchasing an appliance, in particular one that has more than a 7 day waiting/fulfillment time frame, you can count on ONE THING to be consistent about these 'sales men/women'- they WILL NEVER CALL you when the item is in stock/ready to be shipped. So again if TIME and scheduling (simply HONESTY) is important to you, then steer clear from Sargent Appliance- they have no shame in either LYING to you or in wasting your time!!! SMH

Sargents did a good and quick job delivering the Maytag dishwasher…read more However, the Maytag dishwasher had a leak and it still sounds like a wounded animal after Maytag service has been at our house 3 times. Now, they have ordered a bunch of parts to try to fix it by replacement. I gave the Maytag reference number to the Sargent's sales person hoping they could get help with their Maytag rep. But I never heard back from the Sargent sales person. Do NOT buy a Maytag dishwasher.

He's a life saver. My washer died on me on Sunday night. Right in the middle of a load of laundry…read more I called on Monday and had Derrick out within 3 hours. He fixed the washer's problem and another I didn't know about but got it working better than it ever had been. If anyone needs a quality trustworthy appliance repairman there's no one better to call.

From the owner: Derricks Affordable In Home Appliance Repair LLC is your trusted partner for all your appliance…read morerepair needs in Eastpointe, MI. From Ovens, washers and dryers to refrigerators and freezers, we offer expert repairs at affordable prices. We have over 30 years experience in servicing all appliance makes and models. We pride ourselves on our commitment to customer satisfaction and strive to provide quality repairs at competitive prices. We'll diagnose the problem, repair it using quality parts, and ensure your dryer is running smoothly again. Our team can repair a wide range of issues, including motor problems, control board failures, and leaking hoses. Whether it's your refrigerator, washer, dryer, or oven, our experienced technicians are equipped to handle it all. Don't let a malfunctioning appliance disrupt your daily routine—contact us today for quick and expert repairs!

gosh, got scolded for buying a LG frig right out of the gate! Shame on me! While I was getting my…read morelesson from this knowledgeable secretary, I was thinking, I have a lot of other non-LG appliances in my home but after this conversation, I'll take those to someone else. This place is a joke!

Quick , clean, fixed the stove at a reasonable price . Pleasant on the phone, came within 2 days…read moreof call, showed up on time also

Requested service online and was responded to quickly and given an appointment for the next day…read more Brian diagnosed the problem and suggested we might want to consider a purchase of a new washer rather than to put the money into a 7 year old appliance. He suggested a quality replacement brand we had never heard of but were able to quickly find. Bought it and love it! A&E was suggested to us by a neighbor who had used their services for 15 years!

It was easy to schedule the appointment. Brian arrived on time and quickly diagnosed and fixed the…read moreproblem with my dryer. I'm very happy!

I called this morning for someone to come out to the house. They returned the call, which is why…read moreone star is rewarded. I was explaining my situation with a downed fridge and oven. I was asked a question and before I could answer, the call was dropped. At least, I thought it was dropped. I immediately called back indicating the dropped call asking for a call back. It is now the evening with no call back and my thinking it was dropped call gone. I must have been hung up on. I cannot give a good review with that reaction to two down appliances and me looking for someone to repair them.

I chose this company based on reviews and it was definitely the right choice. My old washer stopped…read morespinning so I left a message and Mike was very prompt it coming out. In fact, he had a cancellation so he came RIGHT out. He diagnosed the problem after only a couple minutes and had the part on his truck. Less than a half hour and I was back to doing laundry again. I thought the price was fair for a house call. I have Mikes business card. I hope I never need it again, but I wouldn't hesitate to call should the need arise.

Nice store. Very down-to-earth crew working there. The guys working were helpful because they gave…read morehonest answers to questions I had that were clearly swayed by real life events rather than an appliance manufacturer's sales training program. The store is a bit small, but I felt like they had an excellent selection across a complete line of prices. The products in their showroom were all highly-rated appliances!! I'll say this: I paid $300 less for my frig than its price at any other retailer.

Customer service definetly has room for improvement…read more Initially working with these guys was a good experience, however once my suite of appliances were delivered, and after I paid, things went south. The delivery/installation crew did not have the "tape" to wrap the dryer vent tube, nor did they have a water line for the refridgerator (a $16.00 item which should have been provided with the install). The microwave was too large (an undercounter versus over the range - yes, there is a difference), it took SEVEN follow up efforts to finally get my money back. The washer, when I ran it a bunch of brown waxy stuff came out - something was in the drum. I left two messages at the store, no one returned my call.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!