I decided to stick with a local business boy did I choose wrong. George has a guy they work with…read morewho came out to measure and advised on what brand of appliance to go with. I had GE monogram but I went with the Thermador brand and was assured they would fit perfect and install would be flawless. they even showed my a sample in their store. the Thermador took almost 8 months to come in no fault of theirs and I was fine with that. delivery day and install finally happened September 2022 not only did the cooktop and blower not fit properly they had to cut down my kitchen cabinet drawers in my island so the blower would fit. I reached out to their install guy sent him pictures and videos of the problem and it's been nothing but the run around. George came out to look at the install and said he would take care of it and we contacted Thermador direct. In the meantime, the Thermador label peeled off of the blower and i was advised to reach out to Thermador direct. They ordered a new panel for the blower but still no word on the improper fit and install of my cooktop. The new panel came in and this has peeled once again. I have called numerous times and left messages to have this cooktop replaced but no one calls me back. Then I find out the store burned down which didnt surprise me... if you've ever walked into the building it's a fire hazzard. I called them immediately after hearing the news on the fire and the excuse I received is our building burned down we will try to get someone out to your home to fix the problem. April 1,2023 still nothing from George or the employees. DO NOT do business with this company. Very unhappy!!!

Best experience! We…read moreare completely remodeling our kitchen and went to Hurst for our appliances. Don could not have been nicer and he is so knowledgeable. There was never any pressure to purchase from him whatsoever. He knew the ins and outs of every single line and appliance he carries and was completely honest about everything. We must have visited him at least a half dozen times and we got the best service each and every time. When we finally made our purchase (an entire Thermadore package) we felt great and confidant that we made the best choice for our project. Would recommend Don and Hurst appliance implicitly!

Nice store. Very down-to-earth crew working there. The guys working were helpful because they gave…read morehonest answers to questions I had that were clearly swayed by real life events rather than an appliance manufacturer's sales training program. The store is a bit small, but I felt like they had an excellent selection across a complete line of prices. The products in their showroom were all highly-rated appliances!! I'll say this: I paid $300 less for my frig than its price at any other retailer.

Sargent Appliance stores used to be out go to store whenever furnishing new construction homes…read morethroughout Wayne and Oakland county- but that was when the original owner was still around. I miss the original owner as unfortunately his heir has apparently let the ship sink when it comes to reliability, quality, INTEGRITY, and overall customer satisfaction!!! SMH For starters, I urge EVERYONE to avoid signing up for the 'EXTENDED WARRANTY'- what you're paying for is for young, fresh out of high school kids who don't know anything about being PUNCTUAL and who have no shame in not even showing up for your simple appointments as agreed upon- so if you enjoy WASTING TIME, being lied to, and just throwing money away, then by all means sign up for their 'extended warranty' and learn the hard way if you like it like that? ALSO, I don't know that alot of these sales people do (whether you goto the Clinton Township store or the Rochester one)- oftentimes, they just stand around and don't really help new customers as they're browsing the floor models inside the store- and if you do end up purchasing an appliance, in particular one that has more than a 7 day waiting/fulfillment time frame, you can count on ONE THING to be consistent about these 'sales men/women'- they WILL NEVER CALL you when the item is in stock/ready to be shipped. So again if TIME and scheduling (simply HONESTY) is important to you, then steer clear from Sargent Appliance- they have no shame in either LYING to you or in wasting your time!!! SMH

I really want to like this company. But honestly, nothing but trouble. Salesman lied to me. Take…read moreyour money elsewhere is my recommendation.

gosh, got scolded for buying a LG frig right out of the gate! Shame on me! While I was getting my…read morelesson from this knowledgeable secretary, I was thinking, I have a lot of other non-LG appliances in my home but after this conversation, I'll take those to someone else. This place is a joke!

Quick , clean, fixed the stove at a reasonable price . Pleasant on the phone, came within 2 days…read moreof call, showed up on time also

I called this morning for someone to come out to the house. They returned the call, which is why…read moreone star is rewarded. I was explaining my situation with a downed fridge and oven. I was asked a question and before I could answer, the call was dropped. At least, I thought it was dropped. I immediately called back indicating the dropped call asking for a call back. It is now the evening with no call back and my thinking it was dropped call gone. I must have been hung up on. I cannot give a good review with that reaction to two down appliances and me looking for someone to repair them.

I chose this company based on reviews and it was definitely the right choice. My old washer stopped…read morespinning so I left a message and Mike was very prompt it coming out. In fact, he had a cancellation so he came RIGHT out. He diagnosed the problem after only a couple minutes and had the part on his truck. Less than a half hour and I was back to doing laundry again. I thought the price was fair for a house call. I have Mikes business card. I hope I never need it again, but I wouldn't hesitate to call should the need arise.

Knew exactly the part my washer needed and saved me hundreds by helping to repair rather than…read morereplace. Local, knowledgable, helpful. Highly recommend!

WHAT EVER YOU DO, PLEASE DO NOT USE THIS COMPANY!…read more Here is my experience for reference -- Would give zero stars if I could. Dryer was not working - no power to control panel even though drum light worked, so booked an appointment. Disclaimer was there is a $90 fee for sending a Tech which includes showing up plus diagnosing the issue. Then parts and labor to replace/fix would be incremental charges. All of which was reasonable to me, so I booked the appointment accordingly. The Tech showed up on a Monday. Said he first wanted to check (e.g. diagnose) the Thermo Fuse. Took the drum out to get to the fuse within literally 2 minutes to check fuse with electrical tester. Confirmed that the fuse was good and it was not the issue. Took 2 minutes to put drum back in. Was going to then check the control panel, but first tried turning dryer on again and it started working. I asked him what happened and he said he has no idea. He said he did nothing but check fuse with electrical tester, so we both chalked it up to dumb luck that it now works. Ended up charging me $130 ($90 for service fee & diagnosis + $40 for labor/parts). I paid him but the next day (Tuesday), spoke to Beth at A&E to question what the $40 labor/parts charge was for since the only thing the Tech did was diagnose the issue and did nothing to fix anything (unless dumb-luck is A&E's definition of "fixing" an issue for a customer). Beth said she would check with the Tech and contact me on Wednesday. I heard nothing from Beth or A&E Wednesday or Thursday, so I contacted the company on Friday. Beth then followed up with Tech and said "he said he will give you a refund of $20." I said I think I was overcharged $40 since nothing more than diagnosis ($90) was done. She said Service Manager Brian would contact me. Well, Brian called me and he was extremely rude and said he is not refunding anything and that HE WOULD HAVE CHARGED ME $150 (not $130). He said that the fact that "dumb luck" occurred while the Tech was in my home "diagnosing" the problem counts as A&E labor to fix the problem (not part of the $90 diagnosis fee). So for "dumb luck" to occur with the Tech inside my home for 5 minutes, A&E charges $40 labor (Service Manager Brian would again have charged me $60 for that coincidence). I regret ever contacting A&E; I've since been told by others that the company is horrible; so I want to share this experience with others so they don't make the same mistake I did in contacting A&E. And also would never want you to have to deal with Brian the Service Manager and his extremely rude behavior with customers.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.

Had a very positive experience with Bell Sweeper in St Clair Shores. The two gentlemen in there are…read moreboth courteous and knowledgeable. They repaired and cleaned my Dyson in precision time and the price was very reasonable. An added bonus was seeing the two amazing Labradors there!

I have to say, I don't understand the negative reviews. The owner has been so kind and informative…read moreeach time I've come in. Typically, I only stop in for replacement filters or belts. However this visit I was asking advice about hard floor cleaners and vacuums, he took time to explain and make recommendations. I knew he was being honest because he didn't immediately recommend the most expensive thing in the place. He explained his own choice of machines that he uses at home as well as why, and explained the layaway process when I wanted something I didn't have quite enough to purchase same day. Also not that it has anything to do with the service but the two adorable dogs that hang out behind the counter are a huge incentive for stopping in :) I appreciate the customer service and attention that was given to me here! I would not hesitate to recommend!

You walk in at the regisiter, ask for the parts you need, pick them up off the aisle, return to the…read moreregister, pay. Your job is done, zero hassle. Very happy to have this store in my area.

What an amazing place! Very friendly and professional service. The inventory of cables and adapters…read moreis fantastic. They even made a custom adapter cable for me on the spot to make my project easier and neater.