Very friendly... Very professional...He was always on time…read more His prices were great! He came back out for 2nd issue and did not charge me for the labor! Great guy!

No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

We purchased a stove from "Cathy's" about 16 years ago and it's still in great shape! Thank you…read morefor everything! As for these negative reviews? Go to a Lowes or Home Depot and see what you get! Nothing is made to last anymore! You'll get crappie appliances for high end prices! Aka: Ripped off!

No bad being a good customer for the company around 7years needs a good washer and dryer home is…read morereally good

Crooks, do not buy anything from them! I am a single mom, and they are corrupt slicksters. First,…read morethey charged me with deception for coming out to assess what was wrong with my fridge. They claimed any fees would be applied to any appliance or repairs from them, but when I went to pick out something working correctly, they only offered half credit. Mind you, he took out two screws, said it was broken (bad compressor), and charged $50 bucks. Next, the GE appliance I agreed to was not only broken, according to another salesperson, but they also delivered something that wasn't even close! They also charged me for delivery and then told me to find someone to help move it into the house, whom I also had to pay. When I called the next morning to report the unit was spewing water on the floor and not freezing, they suddenly informed me that they would not be able to do anything until next Tuesday. I also had to find another vendor to buy a working unit elsewhere immediately. I asked for a pickup of their fridge and a refund. He texted back that they would do so first thing Tuesday, they would make this right! Today, I received a partial refund, accompanied by a scolding: "We usually don't give refunds, but I'll make an exception." So please do not give them a single nickel. When the owner claims they can charge you to deliver a broken item with a warranty, refuse to service it until they're ready, and expect you to accept more broken units or whatever their plan is, all just to keep your money then this is not a regular business but it is a trap. There was no clear policy posted about this audacity either. It works very much like a scam, in my opinion. As if there was any other option when someone gives you money that works, but your product does not. Of course, they ripped me off for $45 without explanation, while they got to keep my old fridge, which is flat out crooked. It's the part where the owner came off as if he was doing me a favor by returning any of the money at all, which was too much for me. This company doesn't give a rat's bottom about their customers or reputation. No one should be charged for something that is broken. No one should have to store or house their appliances for free. I shouldn't have been asked to wait days for a working fridge while they held onto my money, leaving me with nothing but a headache. No one should be charged for delivery for an appliance that did not work. It cost my household $45 to be inconvenienced by someone's junk and to miss a day at work to pick up their junk with attitude. I do not recommend this for repair or sale; you are better off going somewhere else reputable. In this economy, I thought to buy local and support a small business nearby. I still support buying local, if you can! Just do not, for any reason, help Cold Tech. Your word to customers should be your word, and fair is fair. It shouldn't have cost me anything since I received nothing for the transaction, and it also cost me time at work. The least they should have done is completely refund my money and properly apologize. What I received from them is a valuable lesson but for $45 I do get to share my experience and opinion. Do not do business with these people.

The work was subcontracted and the parts were incorrect, the unit was not re-assembled correctly,…read morethey left the work area dirty when finished...did I mention it was not the correct part to begin with. Now I'm having to pay another company to fix what they did wrong to even assess the unit to determine if there is anything else wrong with it. They are having to replace copper tubing that was bent, and other tubing that was cut to accommodate the incorrect part in order to replace it with the correct part. I am working with them now to see if they'll offer any type of refund on what I previously paid them to do, which was not cheap. I would never call them again nor would I ever recommend them to someone else. Buyer beware!

Best Stove/Oven Ever!!! Listened to a friend n put my old electric on self cleaning for…read moreThanksgiving. Fried the control unit. Went to Nice Appliance for a 36". They showed me many options. This 30"one $400 n PERFECT Condition. This same unit at Lowe's n Samsung on "Sale" for $749 same day!!! I LOVE IT. Like cooking again and AMAZED I received such a great bargain. Good Store n choice

The owner and his son just showed up to check a washer my friend was blessed with, from the church,…read morecuz it is making a horrendous noise. He walked in with an attitude & his son. Went to the washer turned knobs. Didn't let the washer run, turned to my friend & said, "you should be happy with blessings!" I asked him why he is disrespecting a person in their private home. His reply, "oh, God" Also said he doesn't appreciate me being there as her witness & the church is going to hear about this. Then threatened my friend with, "I'll just take it! Either keep it or I'll take it!" Rudest people I have met. The "great washer" also has the safety feature on the lid, to stop the washer when raised, was removed! Will be talking to the church myself. They sent the devil to my friends house!

If you're going to scrap.... scrap here. About as good as it gets. The dude with the amish…read morelooking beard is very nice and personable.

If you are going to scrap this is the place to go. Everyone is so friendly and helpful. I could…read morenot believe how personable everyone is and polite! It is like they are your friends. I absolutely love this place!

Nordictrack referred us to them. Paid $169 and waited almost a month with NO contact from this…read morebusiness. Left voicemails and NO returned call. Finally, I just called Nordictrack and got a refund. STAY AWAY!!!!

Be aware! Their…read moreservice is really really bad. After paying $159 service fee to NordicTrack, I waited for two weeks and no one has contacted me. Then I called CYOD and they said they tried to call me but the number is wrong even tho they then used the same number to call me right after receiving my email??!! I told them the motor is not running. After another one week, someone came in and checked about ten minutes and left. The guy told me he will order the motor. After another week, I called NordicTrack and they said no one has ordered the motor. WTH???!!! I asked NordicTrack to order it for me and now I need to pay another $65 to have another technician to install the motor.

I texted a friend who always knows the best person for any job and she said to call these guys and…read moreI am glad I did. I had left my freezer drawer open yesterday and upon realized, shut it and put a probe thermometer to watch the temp. It never got back down to 0F and was making an awful noise. I called around 8:30am and they had someone here by 11am. And they come to Detroit which is nice because there are plenty of businesses that won't. They required cash which is fine, luckily I had time to run to the ATM with how quickly the tech showed up! He said there was ice on the fan and the thermostat was probably toast so he cleaned that out and replaced the part and was gone in less than 30 minutes. Freezer dropping temp now very fast. It's a good repair person that is there fast, gets it done quick, for a good price, and though I hope to not need them again, they will be my first call for any future needs.

Drove 20 minutes to this business to have my Vacuum serviced and he was RUDE, would not stop…read morelooking at his phone to greet a customer. Then just said "can't help you". I actually was going to buy three sets of appliances for three of my properties but thanks for showing me you don't care about my business.

Good service needed help came next morning to help. Nice helpful guys. Bought quality fridge and…read morestove will be returning

I purchased a washer/dry in September of 2017. It was fine until a few days ago when it was making…read morea weird noise and at one point gave off a gas smell. I called yesterday and was told to call back the following morning, which I did. I spoke to an extremely rude person who asked me if I "expected the item to work a lifetime". No.... I do not, but did I expect it to act up in less than a year & a half? No. He then told me they wouldn't be sending the technician out after originally saying they would, because I gave him the same treatment he was giving me. He spoke to me completely unprofessionally. At the end of the day, I purchased an item from you all. If you're going to send someone out, great, even if it's for a fee (if reasonable). But, for you to get smart and tell me "I'm getting upset" like I shouldn't be annoyed at the fact that you're being rude and my item isn't working, is completely unprofessional. They need to shut down. Honestly.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.