So this place has been around since i have moved to this side of town 12 years ago, and yet they only have four reviews. Let me tell you about my experiences, and it may explain why.
Normal mom and pop Chinese take out joint, sometimes a one man show, sometimes has his to young sons working the cash register and answering phones. Food is hit or miss, but the customer service lately has been beyond poor. My last experience should have really been my last experience but it is right around the corner from me and cheap. I ordered three dinner combos for the family, told me it was going to be ten minutes, i go inside tell them what i ordered. They said that they were waiting for the cashew chicken, everything else was done and in the bag, 5 minutes later i asked again and one of his sons said they were still waiting on it. So i pointed out the fact that 20$ worth of food was sitting there chilling away while other customers food was coming out, and the kid who may not even be in high school wanted to argue with me and said that food is sealed and it will be fine, and also said you paid for it mysawell wait for it and then told me to go somewhere else the next time if i didn't like it, in front of his father who is the cook/owner who just stared at me.
Should of listened. Two months later, which was actually today i decided to try it again. I had to call twice to get a hold of someone, ordered two pepper steak with onion lunch combos. Once again was told ten minutes. I walk in and they are semi busy. A young couple was at the counter drawing on the menu....Not sure if they were waiting on a order or what. One man was in the kitchen(owner) and that was it, I see him getting two containers ready, then going back and working on two more ignoring me and the couple at counter. Then some man comes in goes behind the counter and starts talking to the owner at the counter in their native tongue, not once acknowledging any customers. I finally said is that my food, pointing to the one he was working on before he was interrupted. He said no this yours in a very rude tone and shaking his head at me, i told him how about you stop talking and let your customer pay for it, referring to myself. I get in my car, drive off to realize they forgot the egg rolls, i had to drive back. I finally get home to have to two half ass portions of pepper steak with onions, which one to clarify had 3 medium pieces of steak and onions and peppers that were just as crunchy as if you ate one whole right from the garden. The other portion had 5 smaller pieces, and the same peppers and onions.
I really have to find another place to get my Chinese fix, read more