I occasionally come to Sophia's Nail Care when I'm visiting family in Western Mass, and I really…read moreappreciate the convenience of having this service available in the Agawam area. I've had a few good experiences in the past, and I'm not someone who's particularly picky when it comes to my nails--I usually just need them to look clean and last a couple of weeks. Unfortunately, my most recent visit was really disappointing. They didn't have the pink/nude color I picked, nor the alternative I chose, and the end color was completely wrong. The dip manicure took nearly two hours, which made me miss a reservation I had afterward. Even worse, the end result just wasn't up to par. The dip powder was applied in at least five thick layers, making my nails look bulky and unnatural. The edges were sloppy, and there was visible residue left on my skin and around the nail beds for days. What was also crazy, is that the tech kept dumping way too much powder to coat them (using half the jar!!) and blowing it off in my direction. I was completely (I mean COMPLETELY) covered in dip powder that other customers stuck their fingers in by the end of the appointment. Now that I've left Massachusetts, the dip is already chipping and catching on things. It's frustrating because when you're traveling, sometimes you just need your nails to look decent until you get home--but this time, they didn't even meet that basic standard. I really want to continue supporting this business when I'm in town, but I hope management will consider providing additional training for their technicians. Attention to detail truly matters, and with a little more consistency, Sophia's could be a reliable spot. 2 stars because there aren't really any other options in the area. (Note: the photo with the red nails was taken a few years ago (I've had pretty good luck since then, but not this last time).

Maia is an amazing and I always leave satisfied and always get compliments on my nails! She is…read moretruly amazing. Everyone in the shop is nice it's clean, and an enjoyable experience!

Customer service was very good! Everyone was attentive and kind. I was very pleased with my service…read moreand will return! It is a very comforting place.

I had a Mani Pedi. The brother did the pedi and the sister had to explain to him what I wanted. He…read moredid not understand English at all. He cut my nails way too short even though I asked them not to do that. They hurt still a few weeks later. The sister did the mani which was ok but too short for length on those too. She wanted to do my mani while I was in the pedi chair which was too uncomfortable for me. I would've had to twist to the left for the right hand. She stopped and I went to the station for the manicures when he finished my pedi. Will not go back here. There is a reason I was the only one there. No one ever came in.

I came in today for the first time and Christie did my manicure and pedicure. She was so aggressive…read morewhen she filed my nails that the side chipped off and started bleeding profusely. She immediately put alcohol on it which made it sting even more and without apologizing, she continued to do my nails aggressively even after I asked her numerous times to be gentle. I was so turned off by the overall demeanor that I almost got up and left. She proceeded to do my pedicure and even though the nail polish was smudged she still let me get up and walk over to the table to dry it. If I didn't notice I would've left with a smudged pedicure and I paid 43 dollars for both manicure and pedicure. It's overpriced and not worth coming here. Don't come here ever.

If I could I would give a zero star rating. Very rude and unprofessional. The worst nail experience…read moreand custumer service ever

I really, really wanted to like this nail salon, as their pricing is good. However, my first two…read moretimes in the salon I noticed a strange and unpleasant odor. It was gaggy. Also, it took 1 1/2 hours for a fill. That is a LONG time! My third visit was my last - the quality of the work is THE WORST I have ever had! The photos were taken 5 days after my fill. Sooo sad!!!!

The atmosphere of this nail salon was very welcoming and clean. The store owner greeted me politely…read moreand asked me to pick a nail color from his nail color chart. The nail technician had great service where they painted and draw the nail art of what I wanted. I liked the Korean nail trend in which is a heart French nail. I loved the quality of their acrylic gel that they used over my nails. I would be coming here more often for special occasions to do my nails. Their price for a set of nails was very reasonable.

Happy Nails has been phenomenal. They have the best customer service, best professionalism, best…read moremassages, best prices, best nail art, and most importantly their integrity, in the way they sanitize their equipment. I truly love coming to this place!! Noah is my go to guy!! I also want to mention, the way they treated my grandma, who suffers from dementia. They were kind and gentle with her. They even gave her a heating pad, to calm her down because of cold. They have amazing people working in this place.

I had to give a star because there's no -0... Thee worst place I've ever been to.My first time…read morecoming here was last week and They just be doing anything and overly charge you. expect a tip for half a job, I went in for a fill and the "tech" put builder glue over acrylic. my fill look as if I needed a fill over my refill it was terrible I had to go home and file my nails down and the paint job was if a 1st grader did it. 0/10 would not recommend coming here. This is an establishment for older people who don't care too much about how their nails look or for a regular manicure. The owner is unprofessional as well. I would never step foot in here again. I had a better chance of my dog giving me a fill in. Horrible. The ratings are definitely their family because there's no way they are still open with that much stars. close up shop thank you.

Very relaxing, peaceful environment and fine results! I would and have recommended this business to…read morefriends.

I started coming here a few months ago and am very pleased with the service. She is quick and…read moreefficient and typically gets me done within my lunch hour. She is very reasonably priced and very polite.

I love the nails from here! There's a range selection on what type of style and color you want, I…read moregot dark red cat eye gel nails and they are beautiful. Other nail salons charge more than the nails you can get here. I highly recommend and the staff is also very accommodating.

Unfortunately they are overpriced for the worth of the nails. Design are normally pretty good but…read morethey don't top coat the chrome causing it to rub off after a few days and also as someone who almost never breaks a nail after having them done consistently for about 7 years 2 sets in a row 2 nails have just fallen off completely within a week (I usually go 3 before they even lift) so unfortunately the retention just isnt there. Also they tend to over book as every time im not taken until about 30 mins after an appointment On the bright side everyone is extremely friendly

Had my nails done on Wednesday Dec 31. My first time going there. I will not be returning. One nail…read moreis already chipped and they are rough and sharp. My nails are softer the usual and will not make it do 3 weeks. praying I don't break a nail!!!!

This is the best nail salon in town! Kim does amazing manicures and pedicures. I Highly recommendread more