They were supposed to order new rims (most likely $150), replace them, and call me when they're…read moredone. Instead they immediately tried to upsell me on a new wheel (likely in the range of $600), they forget about my order, they refused to call me back with updates - including when the job was finished, they missed their deadlines repeatedly without telling me or resetting expectations, they FORGOT HOW MUCH I OWED THEM, and they sent me off with A CROOKED WHEEL!!! My advice, go to "The Loose Wheel" outside Montclair. Or buy the tools and figure out how to do it yourself. Both options will be cheaper and more time efficient.

I am so amazed of the huge inventory that this place has. It's got a lot of brand name bikes:…read morecannondale, specialized, pinarello, cervelo, etc. The service in here seems professional and knowledgeable of their products. I would definitely come to this place for their high end inventories This place also sells coffee and I have seen bikers hangout outside over the weekend and when the weather is nice. This seems to be a common gathering place for bikers

Mike is a gem. Friendly and knowledgeable. Helped me out with my daughter's bike issues fast and…read moreefficient. Great bike shop. Thanks again.

When I stopped in for some air, since this shop is a mile from my house, the owner looked at my…read moreSpecialized bike and told me he will put me "on a more comfortable bike" suggesting that I bought a bike that I do not understand or is out of my ability. Rude? Yes. When I shopped for bikes for my kids, I bypassed the place and bought mine in Ft Lee! After 20+ years of patronage, I am never to step in there again because the owner condescends on his customers! Not everyone who rides a road bike rides 10,000 miles, but a local shop owner should not make them feel inferior when they have supported them for so many years.

I needed some repair work done on my bike they did a great job, very reasonably, in no time at…read moreall... My wife talks about getting a new bike from time to time and I am really impressed with the amount of bikes they have there and two guys I spoke to were incredibly knowledgeable. I wasn't looking for a bike for myself, but I actually started thinking about it because that's the kind of place I would go, that will be the place that I'll take the girl. If she can't find bike there we won't find one anywhere!

I go in here all the time and I'm always left satisfied. Always a nice time at Tread. Salute!read more

I cannot say enough good things about Victor and his Shop!!! Not only has he taken fabulous care of…read moremy used bike for the last years, my husband bought his bike there and every time my sister is in town with her man we rent bikes from Victor ... One day, I had lost my keys and could not open my U-Lock anymore ... Victor drove me in his car to my bike and crushed the lock with huge pliers making it possible for me to ride again ... this is really a store and a man who go the extra mile, you do not get this downtown!!!

They suck. I brought a bike online , the bike stopped accelerating so I took it to this shop, I…read morewent and the employee was so disrespectful, he says " you got it online for cheap what do you expect " then they go and fix the bike , I come they told me the motor blew up, they tried to tell me to let the, keep the battery since is not gonna be in use. I took my bike and walked it home. As I was walking the bike started to move as normal. Right after they told me the motor blew up, if a motor blew up it can not just magically come back to life. They been scamming for years and years. Everybody in the heights always says do not come here , they just lie to your face, Dominicans just getting drunk watching tv with people who don't even work there, the whole place is disorganized, and every time I talk to victor He is always Drunk. He is so lucky I didn't put my hands on him.

When I received my Power Goat V3, I took it to LastMileNYC for some work. They told me that they…read moreonly work on the brands they sell and they don't sell PowerGoat ebikes. So I went to a local bike shop in the east village call BikeFix and I really lucked up. BikeFixNYC is for anyone out there like me that spent several thousand for an ebike from California that has no support/mechanics here in NYC. Surron, Super73, Onyx, Ghostcat, Revv1, PowerGoat, you name it and BikeFix got you. They honestly do not disappoint. Plus they're honest and trustworthy. I brought my PG V3 for some new rear shocks and Greg did a phenomenal job. He also removed some pegs that I had difficulty with. I won't take my bike anywhere else!

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

Best experience I ever had. Did have an issue with FedEx but that has nothing to do with Company…read moreTrek. Made a few trips to Edgewater store before the purchase and I was always walking out with smile. Quinn and Tati always greeted every customers with smile, Very very professional crews. No complaints here. Highly recommended for everyone. Special thanks to Quinn and Tati. I owe you guys a nice drink. See you guys, love you all.

Pretty annoyed. Brought two older bikes here and had them tuned up. Both bikes had shifter cables…read morecrack. Between the two bikes I got about a years worth of riding which isn't bad. Decided to continue doing business regardless of the low quality parts used and was turned away. They don't stand by their work ¯\_(ツ)_/¯ what else can I say.

It was very fun and I had a great time with my friends but my scooter was slower than others but…read morethat's the only part that was bad but I really enjoyed it and recommend it to anyone visiting or living in NY.

Very easy to book ahead and the pick up so so smooth and quick. They give you a bottle of water…read morewhich was a nice surprise. The e-scooter was in good working condition so felt safe. I would definitely rent from them again.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.