I went to see about getting my bike fixed. This place is usually busy and a lot of people are in and out of there. So I thought it was a good place. When I call, NO ONE answers the phone. I called three different times and finally decided to go visit the store in person. When I arrive I ask the guy about the phones and asked if there was another number to call if the original number was not being answered. He says, "No, I don't give out my personal number." I did not ask for his personal number and felt it was a bit obnoxious to respond that way. In any event, my bike supposedly needed the gears replaced and was told that I needed to order the part myself and bring it back for them to change it, even if I asked them to order it and I could bring the bike back to be fixed. The guy tells me they can't order parts for customers. This itself turned me off. I feel like it's poor customer service. I went to Strictly Bikes and they are so much better and they answer the phones. read more