Brought in my mower for warranty work (wouldn't start). I told the counter person that this was to be warranty work and she simply wrote on the work order "won't start" and that it would take a couple of weeks. I get a call from Hubbard about a month later and they said that the mower was ready. When I went to pick it up the charge was $98! Assuming that the repair was to be covered under warranty they said that warranty doesn't cover dirt in the carburetor and that they also replaced the spark plug, air filter and sharpened the blade. I said that they should have called me for authorization of the non-warranty work. They said that the W/O just said "won't start" and didn't mention warranty work and besides the warranty doesn't cover maintenance. I told them that not calling for authorization was poor business practice and that most of what they did I would have done myself if they would have contacted me. I grudgingly paid the $98. As I was leaving the lady behind the counter said "we always have problems with people who live to the south". (I live about 20 miles south of their location.) I will never use this unprofessional, bigoted business again! read more