This is week 3 now trying to get this company to pick up my Home Depot return. First time scheduled no call no show (an NSD rep said they don't know why but the driver didn't end up going to pick up your package), second time same no call no show, now I have a pick up scheduled for today. No call so far and their phone line hangs up on you when connecting you to customer service. I have had to go through Home Depot every time to get in touch with someone there ( I guess they have a special number that gets someone on the phone easier?) I have never had such a terrible experience with a shipping company. Someone please call me to pickup my return. My tracking number is R4508035. I have a 200 lb package that I can't lift myself to return to the store. I am wasting so much time waiting on hold on the phone everyday and I hate having to babysit you guys to make sure you actually come. Home Depot please change your shipping service company! Maybe partner with Amazon? I have never had an issue with them. Ha! So Home Depot contacts them and now they say they don't have any information on my return for the 3rd time! This is a joke of a company. read more

Pat I appreciate the response. I submitted an email with the latest tracking number. I'm on the 21st day of this tracking attempted with no response still from NSD. Not even a hey I received your email. Home Depot will cancel this order in 5 days or so and I will start over on the 5th attempt. I'm guessing with no reply from you guys. You extramile email seems to be another dry hole in you organization. Welp I will continue to do Yelp post so people can see the level of professionalism from NSD. Very disappointing. read more

Cannot deliver anything on time. Check Amazon reviews about them. Totally trash company. I don't understand why Amazon uses them, knowing that they don't care about the customer and have people with attitude answering the phone. They love to argue. read more

I would give 0 if I could. You basically have to wait 16 minutes on the phone to be hung up on by the system after an automated message that they'll call you when someone's avail. I've also emailed as instructed with no return emails. It's been almost 14 days & no call, no emails back, & even Lowe's cant reach them to schedule a delivery for my door they've had for 14 days sitting on their local dock. I'd pick it up myself if I could get someone to respond. Literally the worst customer service/lack of that I have ever experienced. I just want my dang door. read more

Hub Group - NSD tracking showing sitting @ location 2 weeks w/o contact or response - Couriers & Delivery Services Near Me

This company is an absolute joke. Their website stated my package is scheduled to be delivered between 5:00 am - 5:30 am. I've never heard of packages being delivered so early so I called. Their automated phone system said 4:00 am - 4:30 am. I took the day off since I need to sign for it and set my alarm at 4:30 am. Hour after hour went by and to no surprise my package has not arrived. I went on their website and of course their chat function was not available. I sent them an email and received an automated response. Lastly, I called and after waiting on hold for close to 40 minutes the call was disconnected. I'm almost certain they hung up the call. IF YOU ARE GOING TO PUT A DELIVERY TIME ON YOUR TRACKING THEN YOU NEED TO DELIVER WITHIN THAT WINDOW!!!!! I can only pray I never have to use them in the future. read more

Hub Group - What a joke! - Couriers & Delivery Services Near Me

Surprised to see so many negative reviews, I suppose folks are more likely to throw something out in the public sphere if their experience was less than stellar. I purchased a new matress from JCP and they selected NSD for the delievery. I was contacted about a week after the purchase and a delivery date was selected by NSD. I was able to reschedule. The delivery acutally happened 30 min before the delivery window and the entire process lasted perhaps 10 min? Couldn't be happier with the service and the interaction. read more

Never use this company The Baby crib that was delivered had damage to box exterior I asked the driver to allow inspection, he refused and said they only drop off. I spent the last seven days attempting to resolve the damaged goods that were damaged by harpooning the side of the box with there forklift. The company customer service is the worst from the top manager to the employees I dealt with over the phone and in person. I have hired another company to bring the badly damaged goods back to the company that I purchased it from. I will never use NSD again read more

NSD subcontracted my $5,000 delivery to another service so this is partly a review about that and partly a review about NSD. Both were average at best in this day & age. One person, younger, was brand new and was getting constant criticism from the senior person. I did most of the unpacking as they didn't know what they were doing and I was concerned about knowing where parts were getting put to what piece of workout equipment so I could get it put together later. Delivery was a week later than estimated, no calls until day before and multiple attempts to reach NSD were unsuccessful (just put on hold for 10 minutes before they hang up and say they will call back when it was my turn). Over 3 days, I guess it was never my turn. My stuff arrived undamaged and they did a decent job cleaning up after themselves. read more

contacted them about a delivery and Iva was very helpful. She told me the information I needed so will check back. thanks

This is regarding an item I bought on Amazon and had a scheduled delivery date and time set. The day before it is to deliver I receive a notification about a different time which does not work for me. I call the number as recommended and it says my order will come on the scheduled time but no show! I receive texts saying the shipment is scheduled the following day during the work hours which will not work for me. It took me an hour to get a live person on the phone and was told that the people driving typically contact 24 hours prior to when they can make it (during typical work hours) and there is no flexibility. Unfortunately, I will have to call Amazon to cancel the item delivered to me as I will not be at home during their delivery hours and cannot make adjustments to my work schedule with 24 hour notice. read more

Update: my friend is in the middle of the same exact experience. This company is non-responsive to both her and the company from whom she purchased equipment. This is borderline criminal. Fairly confident NordicTrack will NOT be using them in the future. I tried for three days to get in touch with an actual person. To no avail!! I have a rather expensive and HEAVY delivery and needed to make sure it actually got delivered and not just dropped on my door step when no one is home. I spent a total of three hours on hold only to be disconnected EVERY SINGLE TIME. Don't fall for the "if you want to end the call and receive a call back when your turn arrives" option. Your turn never arrives. Apparently their only form of communication is autobot messages. No email response, no call back, nothing. I understand that Covid is having an impact on all businesses but seriously ?!?! read more

I've been waiting over a week for NSD to schedule an appliance pickup at my house as a Home Depot Return. NSD sent an email stating they've been trying to get in touch with me...That was a bit humorous as it was their first attempt to get in touch with me. The email stated I should call their 833-744-7673 phone number. I choose the Returns option (#2), entered my information, confirmed it and then received an automated message stating they're having technical difficulties. My call was then disconnected. They are still having 'technical difficulties' three days later. I called Home Depot and they, too, had difficulties getting in touch with anyone at NSD. In fact, NSD disconnected their call after waiting on hold for 45 minutes. HD called NSD back only to be instructed to tell me they are behind in their work and I should wait another 2-3 days before I might hear from someone. For anyone else having problems with NSD, the company was just acquired in December by the Hub Group. HG is headquartered out of Oak Brook, IL with a phone number of 630-271-3600. While they haven't resolved my problem just yet (15 minutes after I called them), they at least promptly answer their phone and lead you to believe you will hear from someone shortly. As I'm writing this, I received another email from NSD stating I should hear from someone no later than 3/31at which time they'll tell me when they will schedule the pickup. So, we're to wait two weeks only to learn when they might be picking up our return appliance. Well, now, that some great customer service they're providing. We shall see. Home Depot - find another delivery partner! read more

NSD delivered my NordicTrack Treadmill, and my experience was mixed. I received emails with a delivery date and delivery window between 4 and 8 pm. The emails stated that I would be contacted by the delivery driver prior to arrival. I made arrangements to be home from work by 4. The day of the delivery my wife just happened to swing by the house to get something between 2 and 3 pm. While she was there, the treadmill arrived and was delivered. The delivery was an hour and a half before the scheduled delivery window, and I never received a call or message from the delivery driver. If my wife hadn't forgotten something at home, we would have missed the delivery. So the delivery was on time (earlier than scheduled) and handled well, but communication was seriously lacking. read more

UPDATE: Pat L- I think you need to read my original post as it seems you overlooked all the problems and many hours of phone and online chat conversations in the last few days with your company. My original post was to point out the horrific manner in which I was treated. Anything I wrote that was positive was ONLY directed toward ONE person. And that was only because after so many nasty people refusing to help me, she seemed to understand. So I gave her the benefit of the doubt...too bad it was premature! As I stated in that post, I am now providing an update to the promises made by your employee- Iva M (not I'd'a as you called her). This whole mess is the most ridiculous, rude, nasty, unprofessional and incompetent business situation I have ever been involved with. IT IS SHAMEFUL! As it turns out- Iva's promises were useless and none of her promises came to be. I NEVER received any call back from her manager that Iva supposedly spoke directly with, or from the managers that person was going to discuss this with and RESOLVE the matter. The uncooperative, nasty manner in phone and online chats continued for 3 more hours of my time yesterday. Last evening- 7/25 at 5:30 pm PST, I received a phone call from 'Robert' in Virginia (8:30 pm his time) who stated the situation had now reached "all the way at the top- and he was going to resolve this immediately." He gave me his direct phone number to call if there were any further issues getting this return satisfactorily accomplished. Robert provided me with the local terminals direct phone # (which is all I had been asking for more than 20 times) and promised me that the return was "re-activated and not erroneously closed out" as I was being told by every rep prior to that. Because it was so late, Robert suggested I call first thing this morning (7/26) and speak directly to the terminal people to schedule. Ok- sounds good right? WELL- not so fast...I have been calling the terminal all day and ONLY get voice mail to leave a message for a call back. I have left several messages and still have not received ONE call back from the terminal. You folks desperately need to completely scrap your entire business model and start over from scratch. THIS IS PATHETIC! JUST READ THE MYRIAD OF COMPLAINTS HER ON YELP. read more

My Package shows at local terminal for 4 days now. It is 4 days late and when I call they play music for a long time and no one answers the phone. The Chat icon on their Tracking site says System message. No one is available. read more

Great experience. They delivered my package in my home which they did not have to do.

We purchased a dresser for our sons nursery from Home Depot and I guess they use this shipping company. The dresser was supposed to be delivered on 2/24 and the driver did show up. My dad was visiting and told the driver to put the dresser by the garage. He had a piece of paper and said he had to find it on the truck. 10 minutes later the driver was gone and no dresser was left. This was over a week ago and my husband has contacted nsd 3 times this week including the "extra mile" email address we found here and they are just stringing us along saying they can't reach the local terminal and will contact us to reschedule. The shipping updates say unable to reach customer which is a LIE. We have not been contacted once by these people. I am 9 months pregnant and we need this dresser for his room asap. I also have called several times and cannot seem to speak to a real person. Customer service is HORRIBLE. Do not use them. read more

Hub Group - Couriers & Delivery Services Near Me

****update. Still NO communication or product or effort to resolve. ***** We ordered two butcher blocks from Lowe's for our investment house which is supposed to be going on market next week and it was supposed to be delivered Friday three weeks ago. I've called the customer service number and it says it's at the local delivery which I've called many times. I finally got them to set up a delivery date for last night between 4 and 8 PM and after a long day of working I sat at the house and waited and nothing. Call two times today got a hold of someone they had to call the warehouse then then they hung up on me second time they never came back from hold we don't even know what to do. We can not find the same product in time to get this house on the market. Absolutely frustrated and do not have time to sit on hold several times a day waiting for an operator read more

Update, got called by Robert same day and kept up with me today for delivery. They were 10 minutes past the window for 2nd delivery appointment but the driver looked like he was hustling so Im assuming its a work flow error and more demand than the drivers can really handle. Upgraded review from 3star to 4star. Honestly not the most stress free delivery, but ended up working out for me in the end. Customer service looks like they're trying, with id say most of the employees actually caring about what they do. Update: just opened package. Check it out, gotta wait another week because they damaged by package. -2 stars read more

Hub Group - Couriers & Delivery Services Near Me

NSD shipping is the worst I have ever encountered. I took a vacation day because someone had to be available to receive the package. I checked the status of delivery the morning of, and it was "out for delivery" at 4:00am. Except, is was never on a truck and now we are "scheduled for delivery" in 8 days. They are costing me two vacation days and their "customer service" could not understand why I was upset by this. read more

On delivery day things were smooth. But they held the mattress the manufacturer sent them for several days before calling me to schedule delivery (JC Penny wouldn't tell me the phone number to contact delivery company so I had to wait). read more

Absolutely terrible. Showed an item delivered which never was. Trying to get my money back from Home Depot. Shame on Home Depot as well for using this company. read more

Used them as a third party delivery for Floorfound and was pleased with delivery process and communication. Thanks!

Excellent service! Very professional! Fast and efficient. Highly recommended! My delivery went smooth and furniture was put together perfectly. read more

This was the worst experience I have ever had! The company presents itself as dishonest. There were multiple issues with this shipping provider, the most disturbing, however, was their treatment of me as a customer. The excuses, the lack of follow-through, the lies about "attempted delivery," are all red flags. Buyer beware. Read the reviews about NSD carefully. Make sure you know the shipping company being used by retailers like Home Depot (where I made my purchase) and request another provider. I will no longer support any retailer that uses NSD. There are too many other options. UPDATE: THE "RESPONSE" (BELOW) FROM PAT L. IS LAUGHABLE. I have indeed contacted both companies regarding this issue. Other customers should also contact: Edward Decker, CEO & President, Home Depot (edward_decker@homedepot.com) Michael A. Jones, Sr. Director - Customer Care, Home Depot (hdescalations@homedepot.com) Steve Senkus, Chairman and CEO, NSD Shipping (steve_senkus@shipnsd.com) Scot Goodwin, Senior Vice President of Sales, NSD Shipping (scotgoodwin@hubgroup.com) NSD Customer Support (extramile@shipnsd.com) Patrick Lynch (patricklynch@hubgroup.com) Brian Roberson, NSD warehouse (BrianRoberson@hubgroup.com) read more

This was a horrible delivery experience from beginning to end. They chose random delivery times that did not fit my schedule at all. I called to cancel once and the delivery driver still showed up at the house...he called me and told me he was at my house, and I told him no one could except the delivery. I had already rescheduled for a Thursday delivery, and no one showed up or called. Then I received a call saying they would drop it off the next day. Thankfully, I was scheduled to be home. I never received a call on Friday. I just walked out and there was the box sitting in my driveway. It was supposed to be delivered inside the house, so I had to muscle it inside. Finally, from the pictures, you can see that the package was battered quite a bit. When I unwrapped it, there did not appear to be any damage, but I am still holding my breath. At the very least, the appearance of the package and everything else surrounding this delivery experience is void of professionalism and even common courtesy. I would avoid this company at all costs - note to #Amazon.com read more

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Terrible. Even Home Depot, who uses these guys to get things from the warehouse to the customer, can't get any answers out of them. Call the customer service line: nobody answers. Go to the chat? Nobody there. I've had a $5000 riding mower sitting in a warehouse that they won't deliver to me, and I can't even tell them that I want them to move it to the LOCAL HOME DEPOT so I could go get it MYSELF, because NOBODY ANSWERS THE PHONE OR THE CHAT. AVOID. read more

The delivery itself was great! The delivery people were friendly and efficient, set up the equipment and cleaned up all the packing. They were even stuck here after 5 on a Friday, with 2 more deliveries after me. They were GREAT! The only thing that wasn't great was the delivery was a day late with no communication. No one ever called on my supposed delivery day to tell me it wasn't coming and it took me 2 hours the next morning to get a human to find out what was going on. read more

We had an excellent experience with NSD. Michael was the best. After an extremely long day (12+ hours) making deliveries in the Texas heat, he delivered our mattress and box springs BY HIMSELF! He was friendly, professional, and had a great attitude, especially considering the hard day he had just put in. The bedding arrived in excellent condition. We would highly recommend Michael and the NSD folks for important deliverables. read more

Heavy, expensive item delivered with tears and hole on all sides of shipping box. Holes so large that I could actually see the item. Fortunately the seller packaged the item well enough that the item was not damaged as far asI can tell and the gentleman who provided the white glove delivery went far beyond expectations. I took photos of the damage, however I do not see an option to post them. read more

Update: We received a call from a supervisor who was able to get our delivery here today before the scheduled time. We really appreciate the quick response and assistance from him BUT our package arrived with damaged pieces. That is the reason why I'm not updating my star review. The price we paid for this gazebo we should have received a product that was not damaged. We have not put it together yet so I hope and pray nothing else is damaged and/or missing parts. As I told the supervisor his company has a lot of issues and they need to be addressed quickly. Our experience was horrible from start to finish. We will never buy anything from Amazon again if they choose this company to deliver it. read more

Hub Group - Damaged box and pallet - Couriers & Delivery Services Near Me

This was the most unprofessional and rude shipping company I have ever dealt with. They were extremely difficult to get on the phone. Sat on hold for 17 minutes 3 times...just to have a computer say "we will call you back" and hang up. They "schedule" delivery through text without getting confirmation. I wasn't even in the state. They showed up at my house and said they were leaving the item in the driveway when we had not confirmed a delivery. My husband had to be extremely aggressive with them to ensure they didn't leave the item with us not being able to secure it for another day. The customer support(if you can call it that) barely allowed you talk on the phone and hung up abruptly after each call. They DAMAGED our driveway with the delivery truck. Extremely unprofessional....who even attempts to back an "Enterprise Rental Truck" into an inclined driveway. The box was opened and damaged on 2 different sides. The box was delivered UP SIDE DOWN and left on front porch...UP SIDE DOWN! Clearly marked which side was UP and fragile. See photos. Asked the delivery driver why the box was opened and he just kinda stuttered and walked away. Was very shocked that the item was not largely damaged. Nordic Track should seriously reconsider who they allow to delivery their products! If it was possible to leave 0 STARS....I would. read more

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Nonstop Delivery was the company contracted by NordicTrack to deliver my treadmill. There were a lot of issues with my delivery: (1) I was told by a NordicTrack rep that Nonstop Delivery would contact me to schedule a convenient time for delivery within 48 hours of receiving the item. They sent me a text one evening at 6:15pm INFORMING me (not asking me) that they would be arriving between 11am and 3pm the following day, giving me less than 17 hours notice. I tried to schedule for the following Monday but they could not accommodate. I was supposed to be in the office, but had to change my plans so I could be home between 11 and 3. (2) As it was approaching 3pm and I didn't have any communication from the delivery company (I was supposed to get a 30 minutes heads up call), I called Nonstop Delivery to get a status check. They informed me that the deliveries were running 3-4 HOURS late. Why was this not proactively communicated to me? Where was the explanation? If I hadn't called myself, would I have just been left wondering, thinking I'd been ghosted? So at this point, I had to stay at my house all day waiting for them. They eventually showed up at 545pm. (3) The movers came in, dropped off a box, and said goodbye. A few problems - (a) They dropped off the wrong box. I ordered a treadmill and I think what they dropped off was a fridge. (b) I ordered white glove delivery. They just dropped off the box (the wrong box) inside my door. When I told them I ordered a treadmill and white glove delivery, they double checked and told me I was right, but they were not very nice about it and obviously not happy they had to do it. (c) They never gave me the 30 minutes heads up call! I told the dispatcher that with the 3-4 hour LATE delivery time, it was especially important that they give me a 30 minutes heads up. They did not. Luckily I was home. (4) Lastly, the movers left MAJOR marks all over my newly painted walls (see photos), caused by dragging the treadmill box along the wall. So many misses in my experience. I strongly urge NordicTrack to reconsider its partnership with this delivery company. Even though I love my NordicTrack now that it's finally here, I would almost rather buy a different treadmill if it would save me the pain and delays associated with this delivery. read more

Hub Group - Marks left by the boxes - Couriers & Delivery Services Near Me

We ordered a $5000 Tempurpedic mattress and this delivery company brought us the mattress in this condition. It was supposed to be "white glove delivery" yet they took it out of all the packaging, then proceeded to put a hole in the mattress and got filthy hand prints all over it. 0/10 would not recommend. read more

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Terrible delivery company and service. They are impossible to get a hold of- don't even bother calling them. I was on hold for 20 minutes before the automated message said they would hold my spot in line and call me back...nobody ever called me back. I tried to chat with them online but was never connected to a representative. read more

I had equipment delivered and assembled. The tram arrived within the time they promised. They wore masks and shoe covers. They assembled my equipment pretty quickly. They only left a few pieces of trash. Overall, they did an excellent job! read more

Hub Group - NordicTrack Rower equipment - Couriers & Delivery Services Near Me

How is this horrible company still in business? We have been waiting over 3 weeks for a delivery ( ordered from Home Depot) We received a text one day they were down the street to deliver. Wait.... you were suppose to contact us to set a delivery date. We were not home and asked to reschedule. Nope, they listed it as refused and since then ( Feb 24 ) we have not been contacted to reschedule. Called dozens of times. On hold then hung up on. It's a joke ! We are trying to get HD to help us. After seeing all these reviews I wish I would have known prior about what company HD is using. If anyone has another phone number other then 833-744-7673 please post. If anyone knows where the Tucson hub is located, please post address. read more

I ordered a new grill thru Home Depot. With an ETA of June 23. It didn't a arrive. The shipping company NSD had delayed it until the 26th. It had arrived at their local facility on June 21st at noon. The 26th came and went. No calls, no communications. I called Home Depot. No help there. Tracked a website for NSD and used the chat line. I was assured that I would get a scheduled date and time soon. Never happened. Made several other calls to both companies over a 6 day period. Total waste of time. Worst experience I have had with Home Depot and online shipping. NSD is the worst shipping company I have dealt with and I have dealt with a lot. read more

The service was on time and delivered with care. The quality of service was good. They took care in setting up delivery.

Delivered my Treadmill and the guys that did it where great. Problem was they plugged in the unit and asked me to sign a piece of paper and they ran off. Screen was damaged and I was not given ample time to inspect the unit. There are also some of the trim that is not aligned right. I wish I knew Nordic Track contracted out their deliveries and installers. I will go Peloton in the future. Now I am waiting on a warranty screen for a brand new treadmill I cannot use. read more

Hub Group - Couriers & Delivery Services Near Me