I had a very bad experience with this company. My treadmill delivery was scheduled for one date, they tried to confirm another date with a mobile message, and when I didn't confirm they sent another time to confirm which I did, and then they delivered the item on a third different time. During this whole time I called multiple times, mailbox is full so I couldn't leave a message, I couldn't reach anyone on online chat and emails get no response back. Once the delivery guys were here they were n ice and courteous and the delivery itself went fine. The logistics however were horrible. And they finally ask for a review on yelp..what are they expecting? seriously? read more

Today is currently 3 weeks of not receiving my 4-1/2" grinder from Home Depot. I ordered it on 11/3/22 and received one part of the combo. The batteries and charger but no grinder. The shipping status still says out for delivery (same thing from 2 weeks ago). I have called on 2 separate days and no answer. I emailed both customercare@shipNSD & the extra mile email. You guys need to get organized or close the doors. Where is my package? Here is an update, I sent this before the response. read more

Hub Group - Couriers & Delivery Services Near Me

I received a call on Thursday in which they left a message saying they would be dropping off the shipment on Monday, and giving me a number to call if I needed to reschedule. I immediately called them back. Nobody was available to answer my call, but I left a message saying that Monday would *not* work, but we could be there to accept delivery Tuesday or Wednesday, or if they needed to set up another time to please call me. I heard nothing back, and when I tried to call again, again nobody was available to talk to. On Monday, while I was three states away, my video doorbell gave me a notice of motion at my front door. When I looked at it, I watched the delivery men drop off the package and walk away. Fortunately the weather was okay, and the package was still fine by the time we could get it pulled inside - but the whole experience was sub-par. read more

2nd time canceled after they pull up on delivery date with no order. What kind of company sends a truck out with no order in it? 2 days of not getting paid for work and now it's gonna be a 3rd. Poor communication skills within the company read more

BEWARE AND STAY AWAY FROM NSD. This is really my final attempt at getting help from NSD, since their chat and phone support has been worthless. I've been waiting on delivery for an item since December 16th. In between that time, my shipment has shown as out for delivery on multiple different days, only for it to never show up. Every time I reached out to customer support they told me the terminal would call me to confirm my delivery, but I've never received a phone call. In light of this, I provided my phone number to NSD reps to request to be contacted. I requested a phone call over ten times, but haven't heard a thing. Every customer service rep I've spoken to says my local terminal doesn't answer their emails or phone calls. How is that acceptable as a business? Why is there no point of escalation? It's now been over one month, and I haven't been told what's going on with my package, where it is, when I can expect to receive it, why it's been showing as "out for delivery" over 4 times, then it never shows up. Why is it that it can be rescheduled by the local terminal so many times but I can't even be contacted for why a delivery was missed? At the very least I want ANSWERS. If you damaged my package, you at least owe me that much. NSD is by far the absolute worst business and I don't understand how they are still operating. They don't deserve to be in business with their blatant lack of care for customers. read more

I wish I could give 0 stars. I ordered a bathtub through Lowes on December 2, Lowes uses NSD for deliveries. The only reason I ordered this bathtub is because it was supposed to get here by December 9th. I called every week for a month and every week I was told they are trying to locate it and it should be there soon. Finally I had enough and tried to cancel the order through Lowes. As soon as I tried to cancel it the order magically appeared and NSD delivered it 1/19. MORE THAN A MONTH LATER, and guess what just opened the package and it is completely unusable and damaged. I called Lowes for a refund and to return the tub since it's no use to me and they said I have to wait up to 21 days because that's how long it takes NSD to pick it up. 21 days??? This is ridiculous, now I am stuck with a broken tub until this company decides to come. read more

Hub Group - Couriers & Delivery Services Near Me

Ordered a kamado joe from Amazon on their BF lightning deal and had it delivered 12/13/19. The time from Amazon must have been eastern time but the email, call and text from NSD was pacific. Got a call 15 minutes prior, within my estimated delivery time telling me they were on their way. Two guys came in a nice newer looking truck, looked like a 26' box truck. The delivery instructions said they would deliver it in the front of my house. I asked if they could wheel it to the back and they said no problem. Dropped it off, signed the form, gave them a couple of waters and everything was done within 10 minutes. Never had an experience with them before but no complaints here. read more

Hub Group - Another grill to the arsenal - Couriers & Delivery Services Near Me

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This is literally the worst company I have dealt with. I ordered a treadmill over a month and a half ago and still have not received it. I have reached out by email and phone over 20 times with no answer or reply. I'm canceling the order with NordicTrack. I can't believe this company is still in business. I have also emailed the hubgroup/extramile email address several times with no reply. Tracking number: 34898735 read more

Excellent service and very friendly team that delivered my furniture. It wasn't and easy task but they did a great job. The only dissapointing thing was that I was scheduled for delivery between 5pm-9pm on that day and I received a phone call at 2:30pm stating that they will be at my front door in 15 min. I had no choice to leave work early to meet them there, since there was no other option, otherwise the delivery would go back to the warehouse. read more

Just an update my rescheduled shipment was cancelled again with no one calling me to let me know. read more

Hub Group - Email notice - Couriers & Delivery Services Near Me

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i ordered a tv through Amazon. Tracking info is inaccurate amd unavailable. nobody answers the phone and nobody calls back. No email response. amazon indicated the package is damaged but is supposed to be delivered at an unknown time. missed a day of work for nothing. Absolute worst experience ever, will be asking for a full refund amd never using this company again. update.... I emailed pat lynch and also got a reply here. Although very responsive and friendly, no help at all. Finally got through on the chat to find out that the schedulers are closed and the package isn't coming. Once scheduled I'm told the packaging is damaged but not the item. I'm going to request a refund and put this behind me. save yourself the headache and steer clear of nsd. Terrible experience and a Days wages lost. Don't waste your time trying to call or chat, just post a bad Yelp review. theyre way more responsive here. that in itself should tell you all you need to know about NSD. resolution: tracking info on Amazon's end now shows the item as undeliverable. Shows it arriving in my town at 8:30 am today. I'm writing this at 6:00 am. It also has updated info that it arrived in Sacramento The 15th at 12:00 then arrived in my town at 12:17 (we are 2.5 hours from Sacramento). Amazon has issues a replacement through a different carrier. 1 star is far too much for this company read more

Hub Group - Couriers & Delivery Services Near Me

Can I give zero stars? I've been waiting on a vanity for home depot for weeks. Couldn't get a delivery date to save my life. Finally Thursday night I got a call that my vanity would be delivered yesterday. Yesterday comes and someone from NSD calls saying one of their drivers had a medical emergency and couldn't come yesterday, that it would be delivered today. No big deal, I understand things happen. This morning I got a notification that the vanity was delivered but I never got it. Home Depot was useless and basically told me I would just have to dispute it on my credit card. Can't get in contact with anyone at NSD. Seriously how do they stay in business? Editing to update my review: they did end up delivering the product today! I am upping my review to 3 stars because I did end up getting my product, but felt the communication was not great. All in all, the product was packaged great, not damaged at all and was handled with care. read more

8am-6pm delivery window...first bad sign. Send chat message asking for help, call and leave callback number twice with no response...second bad sign. No call, no package still a day later...third bad sign. I'm going to call the point of sale company and let them know what a shitty delivery service they selected for their product and cancel the order. read more

Hub Group - Couriers & Delivery Services Near Me

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I would give less stars if I could. This, to date, has been the worst experience I have ever had with trying to get something delivered. My Echelon treadmill has been in my area for over a month. My delivery date, according to my tracking number, keeps getting scheduled and then goes out for delivery. This has happened FIVE times now.... No call, no show by anyone from NSD. Calling them is impossible as it just sits in the queue until they eventually hang up after saying they will call me back at my call number. Guess what never happens? Yeah, they never call. No big deal because they have an online chat, right? Wrong. On the off chance that you can get anyone to respond on chat they actually can't get in touch with anyone at the terminal. Echelon is also absolutely no help in the matter. Maybe this is just a regional issue but whomever is in charge needs to completely revamp their New Orleans hub. As for me I am refusing delivery if it ever comes and going to avoid NSD at all costs. This is actually one of my only reviews; Typically I just chalk stuff up to someone having a bad day, or being overwhelmed with business, but this company is dreadful. Avoid if possible. Update: After NSD brass got in touch at least people were calling/emailing me. After all this, about 7 weeks after our treadmill was initially out for delivery they finally delivered it. But NSD actually didn't do it, it was a third party local delivery company that refused to bring it to my front door much less into the house. NSD has A LOT to figure out in New Orleans. Happy we finally got our delivery but the taste in my mouth is still pretty bad for both NSD and Echelon. I do give them credit for actually following up with me however so I added 1 star. Still listing this company avoid for myself personally but I hope others have a better experience. read more

Hub Group - Refused to bring it to my actual front door and instead brought it to the very back of my property. - Couriers & Delivery Services Near Me

The gentleman that delivered my Smoker were very polite, called 30 minutes out and were at the house within the 30 minutes, I was very happy with them and the delivery. read more

The delivery of my couch went very well. The delivery guys were both professional and did a nice job of setting my couch up. The communication went well this time because I was expecting them to contact me. The only con and the reason they don't get a 5 Star review is they would do better to put what they are delivering in their texts as they look very much like spam. read more

I have left emails, i have tried chatting but no ones ever available. Where is my order? My order arrived locally to Santa Fe Springs, Ca on the 24th then it was moved to Perris Ca, I was happy because its about 30 minutes away. On the 25th its back in Santa Fe springs, Ca. Why is my shipment being moved around for no reason? You are going to damage my items. Would you please just deliver it already. Also two excenptions occured. What does that even mean? read more

Hub Group - Transit history, tracking number - Couriers & Delivery Services Near Me

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I've called 3 times and put on hold until I was told they would call me back. Have not heard back it's been 2 days. I was delivered a package that was visibly damaged read more

Hub Group - Open at one end, impact damage on the side the fiberglass shower panels are damaged - Couriers & Delivery Services Near Me

How does a delivery company just schedule a delivery date and time without consulting the client and then send messages and a VM asking to confirm the date and time, but without leaving an option for, "bruh, there's no way in hell that date and time work for me"? And for the record, this delivery is already late because of "aircraft or truck" issues. lol *update: after 16 minutes of waiting on hold, a prerecorded message comes on and says, "we will call you back as soon as the next operator becomes available. Thank you." Uh...what? Are you hanging up on me? WTF? lol Thank you NSD delivery company based out of VA. Where the customer touch is so bad, it'll boggle your mind. I thought reaching out via email would help, but instead of addressing the issue I got this response: "Thank you for contacting NSD. For quicker information please check your order at tracking.shipnsd.com NSD Customer Care Team" I think they should remove the "Care" from the name of their team. 1 star doesn't do this justice: we need a negative star system to encapsulate this type of disregard. On the other hand, this company makes almost every other company I've dealt with in 47 years look pretty good. One might even say that they're so bad, they're the best. They're the best delivery company for making other companies look good. read more

they called to schedule for a delivery between 1 and 2pm. I said ok (as they don't come to our area frequently) but told them I had to leave by 3pm for a Dr's appointment that we had waited 2 months to get in for my wife. At 2 I called; they said it'll be closer to 4pm. Ugh! So, my wife had to go by herself to a Dr's appointment I REALLY needed to attend but didn't want to have to wait weeks for a re-delivery to our area. The guys delivering were nice but their scheduling leave a lot to be desired. Also, since it's an inside delivery they assembled the stuff before putting it on the truck.... parts missing, screw heads rounded off and cross threaded. Not happy read more

I ordered a TV from Amazon, and it was assigned to NSD for delivery and scheduled for a certain day. When the day arrived, NSD did not call to schedule the delivery. I could not get anyone on the phone at the company, despite waiting in the queue for as long as possible. Eventually, their system kicks you off the line and tells you that a representative will call you back. However, when the rep calls back, they hang up within seconds of answering the phone. This happened three times. Over the following week, I tried every day to call and schedule the delivery (which is their job, not mine). I could never get anyone on the phone, on the chat, or by email. I was only able to contact them through Amazon. I did this three times. The first two times, the Amazon rep relayed to me that NSD would contact me within 24-48 hours to schedule delivery. It never happened. The third time, NSD admitted that they did not even know where the TV was. It was not where the tracker said it was, nor was it anywhere else they could search. Thankfully, Amazon was able to refund my order and deal with this horrible shipping company on their end. I agree with other reviewers: If you find out that NSD is going to lay even a finger on your item, cancel the order immediately. If you can, give feedback to the retailer as to the reason why: NSD will avoid communicating with you, and when they do, they will try to mislead you and even lie. They will waste your time, and the retailer's. Whether it is incompetence or malice, save yourself the trouble. Also, regarding all the responses from NSD advising people to reach out to some special "help" email address: there really isn't anything they can do. It's just intended to look like they're being proactive. read more

They missed 3 delivery windows. Still waiting for them to reschedule AGAIN. Never received a call about the delay the just NO SHOWED. Only information i could get was from web site and their chat. All the agent could tell me was that it is out or delivery. Service is horrible. I would never recommend. At the minimum that could call and say that the delivery was cancelled read more

The only reason they get ONE star is that I couldnt give them "zero" When delivery men un-boxed my sofa that I waited months for they tore the box backing off with such force that it "ripped a hole" in the fabric. Lazy no skill with high-end furniture. RUN FOR YOUR LIFE -- NEVER USE THESE GUYS! I have informed Ashley Furniture of the same. Wish I knew how to post a picture -- I will post it on social media. read more

Hub Group - These are the worst folks to use for deliveries -- look at my long awaited sofa, cant even take the cardboard backing off with out damage. - Couriers & Delivery Services Near Me

I just don't know what to say anymore about this company. The original damage order was reordered. It was the same company that delivered the shipment. After writing the first review, I got a reply from the manager. We started corresponding via email. He assured me that this delivery would go smoothly. First, I received an email stating that the delivery was made and gave me a time and date. That date was something that I didn't authorize. I emailed the manager to make him aware. He called to schedule an delivery time. On the next day, I got a text that even (in the dark) saying i have a delivery. I called the number back and got a person that did NOT speak English. How am I suppose to communicate when there is a language barrier? I tried to reach back out to the manager in an email (twice). He hasn't reached back to me yet about this matter. I just don't understand the lack of communication this company has. All I want is my freight with no damages and in a timely manner with better communication. Why can't I get this from this company?????? ***UPDATE*** After NOT getting a reply back from my many emails I sent from this same person that replied back to this review with a copy and paste message, I had to reach out to the third party corporate manager to finally get my package delivered to me. Sad that this has to happen when this company should have taken care of the issue. I really DO NOT recommend this company to ANYONE. I find it very hard to believe they're still staying afloat with the poor service. Very disappointed. read more

Hub Group - My delivery all intact. No thanks to NSD. - Couriers & Delivery Services Near Me

I was told when I ordered a mattress from JCPenny's that I would be contacted to set up a delivery time. I received an automated call informing me when they would deliver. I wasn't given a chance to set my own time. Time was set between 6:45am and 10:45 am. They showed up at 2:45pm. Delivery guy was friendly but 4 hours late! read more

NSD isn't only the worst delivery service I've ever experienced they also have the worst customer service I've ever experienced as well, in TWO WEEKS I have yet to be able to get in contact with someone from their company about my item that they delivered so severely damaged to the point where I can't even use it. And what's crazy is it's a safe!!! They damaged a 400 pound steel reinforced fire resistant to point where I can't even use it. And now I'm trying to schedule a pick up and in two as fas as I've gotten is being left on hold for at least an hour each time only to give them my number for a call back which still hasn't happened todays date is December 29th and I've been calling since December 13th, the ONLY reason they got one star is because I can't leave zero read more

Hub Group - Damaged gun safe that NSD delivered - Couriers & Delivery Services Near Me

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This is the worst company ever. I hesitate leaving this review as I have not received my generator yet, ordered from Amazon on 11/11/2021, and fear they will continue to hold my item hostage despite being paid for in full. NSD received my item on 12/3/2021 per their own records in their warehouse. I had THREE delivery "appointments" to date, none of which were kept by NSD. I called over and over only to be disconnected by a recording that says you will be called back by the next available agent. The CHAT feature is useless as you wait and wait only to be disconnected either by the person receiving the inquiry after they realize I am mad or by the system when it times out. The one person who did call me two weeks ago gave the excuse that "we are having trouble with our phone system." STILL?? Most of the reviews here are answered by "Pat L." asking that an email be sent to the "Hub Group." I have done that, have included "Pat L" in my emails, and to date have received just one response promising to "contact you as soon as possible to confirm the delivery appointment" by Stacy Harrold. No follow-up, no delivery. I'm not sure why Pat L continues to respond with his invitation to contact the company via email ... he must spend his full time job apologizing for the horrible service instead of actually working to get the packages delivered. I spent the last two days with no power due to living in the hills, no generator, and NSD continues holding my property hostage. I'll post an updated review if the item is actually received or at least a human contacts me with a true delivery date. read more

Great job the appliances were picked up and the driver was kind enough to help me out with the dryer door on my new purchase. I only wish that they would call the night before. Two deliveries I never received a call the night before. read more

Item ordered from Home Depot on 6/3/23.... Nothing by 6/21. Tracking shows it arrived Locally on 6/7,8,16,&19..... what a joke! No response, no communication. Was assured by Home Depot it would be here today but nothing! read more

They came to pick up the item but they left without taking the cadet. This is ridiculous. They came after 8PM. They said tomorrow without telling what time. The cadet could not fit in the truck. I am very disappointed with the delivery company. We can't continuing staying in home waiting for irresponsible delivering people. read more

I ordered a professional size generator that's very heavy and it was delivered with care we live on a larger property in the very back it was dropped off in our drive way which was totally fine because of the weight the box and packaging was not damaged or dented in anyway. I was surprised at how fast it came i didn't have to call and track my delivery it was so easy. Thank you to the delivery personnel who handled it with care i know it must have been a little hard to handle over all great job. read more

Avoid at all cost. If you order something online and you see NSD as your delivery service, simply cancel the order and do it again until you don't get NSD as your carrier. Just trust me on this. You'd be saving more time by reordering. I'd give -5 stars if I could. THE ABSOLUTE WORST BUSINESS EVER. The date I posted this review is Oct 12. The screenshot tells you everything. I've contacted them literally over 30 times. I'm always on hold and so I end up chooshing the call back option. I maybe got 5times call back? And all the time their reponse was, let me get an update on that and give you a call back. Never happens and it's just an infinite loop. Now I'm backed up on my remodeling schedule and already wasted couple of thousands of dollars. AVOID NSD ALL COST. NEVER CHOOSE NSD. NEVER GO WITH NSD. DON'T DEAL WITH NSD. PERIOD. read more

Hub Group - Couriers & Delivery Services Near Me

Horrible service so far. They've had my mattress for a week and marked it as delivered. I had to call JCPenney to call them and then they want to call me and schedule a delivery. They might as well not have a call back number because they dont answer. read more

Customer service is fake. Contacting NSD by phone or email is a waste of time. They don't answer and have you hold for 15 minutes then hang. My full email response was "Thank you for contacting customer service". That was it. I don't think this is an issue for them because the customer does not get to pick if NSD is used. They are a third party that arranges shipments to carriers and companies such as Amazon use them. They must block contact with final customers, and let Amazon deal with any issues. And be assured, don't believe Amazon tracking with them. read more

Margo I was returning a Sealy mattress that was defective after only 1 1/2year's use. They were supposed to bring the mattress and take the defective mattress back. There was some mix-up and the guys said they only came to remove the mattress and they did not bring the new mattress that I bought. So they had to bring the new mattress the next week and take away the defective one. The two men that made the delivery were very good and took care not to damage anything. read more

Have tried calling, chatting, emailing -- all to no avail. Their automated tracking feature shows shipment at destination terminal for over a week, but no indication when/if they might actually attempt delivery. I've left messages, emailed, sat on their online chat app for hours, even reached out to the customer service exec who responds to negative posts on this site, but have received no answer. I get it -- covid complicates logistics and people are ordering from Amazon like crazy. So companies like NSD are feeling the squeeze and struggling to handle the volume. Fair enough. But there's no excuse for not answering phone, not responding to emails, not taking responsibility and owning your mistakes. A little communication would go a long way. NSD, the tracking number is 6323141 and zip code is 02564. You don't respond to private communications, so doing this publicly. Where is my expensive item? read more

Delivery was 100%. Driver and helper went above and beyond my expectations! My situation for the delivery was a very tight doorway and these 2 guys managed to get it done! Very Happy and pleased! read more

Delivered on time and setup mattress. The service was professionally handled. They did not make any damages.

I've already contacted Home Depot for a return and now I'm waiting for this company to call with a pickup time... RIDICULOUS! The company already has the return number... Here is the quality of work... 2 delivery guys see the crack, then leave while ensuring the "inspect the package yourself" note is on the doors... then they take a picture... no one calls me saying it's damaged... no one calls that it is coming... if I had been here, I would have immediately refused shipment... I guess that's why they did not call. if you'd like the video, I have it saved on my ring. read more

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I wish I could give them negative stars. 3 days later, it still says out for delivery. I try calling nsd, I get left on hold for at least 15 minutes at a time and when they finally respond they don't know anything. I canceled my order, never bother with this imitation delivery service. By far the worst I've seen. Day 5. After trying to get ahold of them yesterday to let them know I've canceled the order, I sat on hold for the usual 15 minutes until the automated message said someone would call me back and never did. I get an email today saying they'll deliver tomorrow, I called repeatedly until I finally got a person. They said someone should've called me last week to reschedule, of course that didn't happen, I told her it's already been canceled and she said she'll put in a cancellation request. Can't wait to see what happens next, this company is amazingly bad. read more