Friendly, let me know they were on their way and showed up at the time specified. Excellent delivery all the way around.

I wouldn't Recommend this delivery service to anyone. Driver had a terrible attitude i literally had to tell him to "Get the F*** out of my house " They were not trying to deliver my couch inside my house and lets remember they were supposed to be putting it together... What sense does that make I do not know. If i could give zero stars i would no care for whats being delivered at all ! read more

I never write review but after the experience I have had I thought I needed to. This has been the worst deliver service I have ever had. NSD was use for a Home Depot delivery. My order sat at NSD depot for over 2 week before delivery was scheduled. My delivery was schedule so I took the day off work. No delivery. I called HD to find out what was happening and they connected me to NSD and after being on hold for over 30mins I was told there was a delay. I spoke to a manager who couldn't of cared less. I have called them several times and the automated system tells you they will call you back and they never do. Second delivery was schedule and again I waited all day and again it wasnt delivered. No communication, nothing! read more

This rating and review is specifically for Jessica Dixon not for NordicTrack or for the logistics company - NSD. The service that Jessica provided was phenomenal but I have to say the services provided by NordicTrack and the logistics company was SHOCKINGLY bad. I purchased a rower from NordicTrack.com after being promised by the sales rep that a code would be added to my purchase so that if I changed my mind, I would not be charged the return shipment. Fast forward a week and a half later, rower was delivered, I tried it out and didn't like it, called Nordic Track 2 days later and they refused to honor the code. Fine, they said that they will reach out to the logistics shipping company to pick up the rower and that will take 2 weeks to get scheduled and another 2-3 weeks for pick up. 2 months later, after countless phone calls, back and fourth emails (I was international for a month) item was still not picked up. Nordic Track team gave up and gave me the logistics number directly. I called after like 4 times got through and a pickup was scheduled for a week later. On the day of pickup, I called 3 times each being assured that yes the item will be picked up. At 6pm PST, I was told oops sorry, not sure what happened but pickup didn't end up picking up rower from my place and it was my responsibility to call them again the next business day to get it scheduled. Again after calling like several times and speaking to several incompetent agents who clearly does not care about customer service, I was put in touch with Jessica who handled my situation with the upmost of professionalism. She jumped in, understood my frustration and urgency as I have started being charged with late fees even though I pay the monthly minimum, she managed to get a new pick up time scheduled, called me to confirm, call me again to assure me that yes it will be picked up and that they have confirmed with her and then called me again the next day to make sure the item was indeed picked up. That is what I call customer service. I truly applaud Jessica. She is a true ROCKSTAR but would be hesitant to recommend Nordic Track as while they make the payment process extremely easy, the return process was borderline FRAUD. Thanks again Jessica! read more

Waiting over a month for a product that was supposed to be delivered in 7-10 days!!! Tracking stopped at the "final destination" over 2 weeks ago. Vendor reached out apparently and no communication as to where my product is and when we can expect delivery. Only way to get a response is post a negative review unfortunately! read more

Very efficient and fast delivery service. They were timely, clean, and very careful with my items. I would highly recommend them.

After item was delivered a week late, driver gets a speeding ticket in my gated community. Now I'm stuck paying the fine because the driver refuses to pay. A second copy of the letter and ticket was sent to his address and mine for failure to pay. Found out as well that he has 17 traffic violations and the company still employs him to drive. Tried calling the company and I just keep being put on hold. Plan on posting his name in week if he does not pay fine read more

Had a table delivered from Home Depot that was damaged and missing items. Contacted Home Depot who offered to have said damaged table picked up and a new one shipped. I have been waiting for 10 days to get NSD to get scheduled to pickup the damaged table. They have yet to return the email (which they said was an option to schedule the pickup). I tried their online chat - NOTHING for 90 mins. Called their automated system, was told I was in line to be scheduled. I tried to get a live person on the phone and the system HUNG UP ON ME. After far too many texts/calls with HD again - I was told that an NDS rep had put a note in the system that they had CALLED us on 3/21. LIES! I checked our call logs and NOTHING. We have received NO calls at all. Until they get here to pick up this table I have been charged for the initial table (damaged) and ALSO the replacement one! It's sad that it seems the only way to get attention and any customer service from NSD is to put a review on here! read more

I would give zero stars if it was possible. This is quite possibly the worst company I have ever dealt with. NSD makes Walmart look like the Ritz Carlton. My package delivery did not show up on the date/time they said it would and they never even bothered to call or email. Upon contacting NSD, they were rude, unprofessional, and had an "I don't care" attitude towards my problem. I have had three contacts with them and was lied to with each one of them. They rescheduled my package without notifying me and then refused to change it when I called. Please listen to these terrible reviews. My experience is the same as many other reviews here. Don't bother emailing, calling or contacting them. They won't help. I will absolutely cancel any future orders that use NSD shipping without a second thought. read more

Can't make deliveries on time and they choose the scheduled windows. Poor logistics and customer service. I'd leave 0 stars if possible.

Following the suggestions from other Yelp reviewers, I reached out proactively to the email provided and asked for tracking updates. Jessica Dixon did an excellent job at responding in a timely manner and keeping me updated on the delivery status, beyond what the tracking information showed on-line. NSD delivered my Home Depot couch (curbside delivery) on time, without damage and left it in a covered area, on a rainy day. Outstanding job! Thank you Jessica and NSD. read more

I would give this company zero stars if I could. This company delivered my dining table from Home Depot which was damaged. We wanted to return it, but it's IMPOSSIBLE to do so! Nobody answers their phone (or you just get hung up on) and forget about their email or chats- nobody answers! I've wasted so much time trying to contact this company to schedule this return. We are now going to miss our return window for Home Depot. Thanks for nothing NSD! read more

Shipment delivery is late and there has been no contact to notify me. It is also impossible to contact by phone, online chat, and email. Also their tracking tool is useless and is showing no updates. read more

I've been trying to schedule a delivery for almost 2 weeks now since my package arrived at the final terminal and they said they would contact within two days. I have called endless time, all to be disconnected because no one picks up the phone and says they will call back and never do. I have also tried the live chat function on their website, completely useless. Zero stars if possible... read more

Currently 18 days in and still waiting for my delivery. I've call and emailed multiple times and just keeping getting the run around. First I was told my package was sent to a different place. Not sure how that happened. Finally got a call yesterday to set up delivery, on MONDAY! I've waited 18 days for my dining table and now have to wait longer because they only deliver to my area of Louisiana on Mondays. Screw that! I was told I could drive 2 hours and pick it up myself, but what's the point of delivery then? This company is garbage and has horrible customer service. After reading reviews and speaking to multiple people, I highly doubt I will receive my table on Monday. Let's hope I do so my kids can finally eat dinner at the table instead of the living room. read more

They were... okay... The delivery time was scheduled between 6 and 9pm, but they called me at 4pm to drop off my treadmill. So since no one was home, I had to have them leave it in the driveway. My roommate and I had to figure out how to get this heavy ass treadmill into the house... wasn't a great experience. read more

I ordered flooring from Home Depot so I didn't get to pick the carrier. NSD shows my product as delivered but it never arrived. I have the Ring with plenty of footage throughout the day that confirms the package never was delivered. They basically called me a liar and told me they have proof that the product was delivered. The proof offered is that the driver signed that he delivered the product. In addition to the Ring, my contractor was at my home all day and did not receive the product. I receive packages frequently from more responsible companies...never a problem. Now my project is on hold while I wait for another order of flooring. I called customer service and was laughed at...I chatted twice with the company and was told they could not help me. Home Depot thankfully took care of the refund but I wish they would read the reviews and use a different trucking company! read more

After reading negative reviews, I was very concerned. I did call to confirm every step of the way and all went smoothly. They were friendly, professional, and on time. ( I told myself I post a positive if it indeed was) ~ read more

I would give a zero if I could left in front yard thank God it was not raining . And then didn't even nock on the door to let us know it was delivered they could at least put on porch and let us know it was delivered read more

This is the absolute worst shipping company ever. 1) Watched them deliver our vanity, not sure why Home Depot uses them at all, and they dropped it off the truck. One guy trying to lift 250lbs while the other guy just sat in the truck. Needless to say this cracked the vanity. 2) Replacement vanity was delivered a week late and with no notice or phone call letting us know when it was arriving. 3) Pick up order for the broken vanity has taken 2 months...still waiting on them to pick it up. I wait on hold for 30 mins and no one ever answers, or calls back, and the line hangs up on me. Emails go unanswered - the only answer I get is the terminal will call you back, but they can't give out the terminal's contact information. RIDICULOUS!! read more

So I continue to be frustrated with NSD! I tracked my item today and it said it was out for delivery and the delivery hours are between 12-4pm. Approximately 6:40pm, I called the, "contact us" number to inquire about the location of my packages since I didn't receive them yet. After speaking with a rep, she informed me my packages did not make it on the truck for delivery because the warehouse had questions. Ok, I'm really confused because according to the tracking system, it says it's out for delivery with a time window and everything. She informed me the tracking gets updated every 24hrs...HUH??! Ok, I do not work in logistics so I do not understand but I do understand something is not correct. She also informed me the next available delivery date is NEXT Wednesday...WOW!! Today is Thursday. She also informed me there weren't any managers or supervisors available to speak with since it was after hours(6:40pm) but I can email my concerns. Unacceptable!! This company is a JOKE!!!! I'm trying to understand why I wasn't notified if I wasn't going to receive my order like the tracking system specified and why didn't I know anything until I called? What is the tracking button for on their site if it's not up to date and accurate??? BAD BUSINESS!! read more

Hub Group - Couriers & Delivery Services Near Me

Their wait times in the calls are extremely long. Response time is sluggish. They were supposed to do an installation as part of the delivery and it has been more than a week with no response from them about it read more

Terrible and inefficient customer service. I have been attempting to get a return pick-up appointment for an item I purchased through Wayfair. I have a couch that is currently sitting in my apartment lobby that needs to be picked up ASAP. Each time I call, the customer service agent just tells me that I will receive a call from a local dispatch soon. It's been three days and I have called every day and been told the exact same thing. The customer service agents will even go so far as to call the local agent for me while I'm on hold, but they cannot just connect me directly to get this pick-up scheduled. The most recent time I called, the local dispatch didn't pick up the customer service agent's call. I was then told that the local dispatch is most likely too busy to get this scheduled this week and will contact me NEXT WEEK. Absolutely unacceptable. This has been beyond frustrating. I have spent hours on hold with this company just to be told "I will be contacted." This third party company reflects very poorly on Wayfair. read more

Very disappointed with this delivery service! Ordered a bowflex through Amazon, and my order got to about an hour from my house. Then all of a sudden stopped. I talked to a couple representatives and they said sorry about the delay and asked when I wanted it delivered, I said asap please. Still no movement on my order. I'm cancelling it and ordering from someone else who doesnt use nsd for shipping! They suck! Stay away from anyone who uses them! read more

I have been unsuccessfully trying to reach someone for 2 days in reference to my delivery. Customer service is absolutely horrible! Not to mention I took time off of work to meet the delivery team and they haven't showed up yet! No phone call to tell me they are running late or anything! DO NOT USE THIS COMPANY!!! read more

This is the worst excuse for I shipping company that I have ever experienced. I have confirmed the delivery multiple times, yet I still have not received my delivery. The website and automated phone system still say it is scheduled for yesterday between 12:30 pm and 3:30 pm. Unless they are able to travel back in time, this isn't happening. You can't talk to anyone on the phone and nobody responds to the online chat support. I have wasted my time taking off of work to wait for my delivery, as they say an adult must be present for the delivery. What a joke! read more

Hour after the scheduled delivery window. No call, no show. Took half a day off to wait for the delivery ....

Just terrible. No one ever called to schedule pick up. When you call tel#, automated service just says that they will call you shortly and no one does. I was finally able to schedule a pick-up. I took off and waited all day and no one showed up. When I called to find out what was going on I was told that driver had a flat tire. Yet no one bothered to call and let me know. I was then told I would receive a call within 30 min regarding status and to reschedule. Of course that never happened. No call at all. read more

Can I give them zero rating. Called, tried to chat, filled out form. Can't find out where my delivery is. It was scheduled - I have the email. Nothing after that. How do I reach this company? read more

I ordered a treadmill from Nordic-Track - to be delivered by NSD. I scheduled a delivery window on a friday to be home. Treadmill did not arrive on Friday, no updates. (Although they have my number to text). Called Saturday - said it was still out for delivery. Sunday night - get a text saying it was delivered. It most certainly was not. Called again - told me they need to 'investigate' - no apologies, no urgency. I came here - and apparently I'm not alone in this experience. Terrible customer service and communication. Now I'm tracking down the package and working to get a refund on the $200 delivery fee. If I had a choice - I would never have chosen NSD. And the least I can do is to share this extremely frustrating experience. read more

I ordered a treadmill and was told that the wrong estimated delivery at first. Someone called me and told that they were actually scheduled to delivery my item on 7/5/19 between 3-5 pm ET. I made sure to take off from work just to be here because it required a signature. It was now 7 pm ET when I spoke to someone on the NSD Live Chat and they advised me that the warehouse was closed and they could not get a hold of any of the deliveries. They also told me that they have until 9 pm for all deliveries. So the tracker has been saying since 7/5/19 that it is out for delivery with no update and the warehouse doesn't open until Monday. But I am still having issues with getting a hold of someone. This by far has been the worst experience ever, and they need to be bought out by someone else or shut down completely. read more

The only reason I'm giving them 2 Stars is because of how pleasant the customer service rep was I spoke to. Like all of the other reviewers here. My husband and I ordered a grill from Purchasing Power on 3/16/2019. Today is 4/5/2019. Guess what?! No grill still. Even after they scheduled our delivery time in between 1-5 pm. At 2 pm, we got a call from the driver claiming his truck broke down. And that he can deliver it first thing in the morning. Not today as promised? The driver received our item at 10:30 ish this morning. My husband called him back and said that he's willing to pick it up. The driver states that he can when he arrives back in Tampa in 2 hours. Wtf?! So, 5 o'clock comes and goes. My husband is damn near in stalker territory now and no one will answer his call, including the driver and its 5:30 pm. So, I call customer support. I spoke to Tina ( I think) very nice and apologetic. She tried to call the terminal but they were closed at 5. She stated that she was so sorry that she couldn't do more, but they are opened tomorrow from 8-4 pm. I understood but that didn't fix the problem we have now. We purchased dinner expecting NSD to keep their appointment. How the do you not have extra trucks or guys who do small run available in case of emergencies. To me based on the reviews, our experience, and wasted time with products just sitting for a day or more you should quit and get some Pros like UPS, DHL, & FedEx. Hell even USPS, to give y'all tips on how it's done. This is so disappointing, vexing, frustrating, infuriating, and downright disgusting the type of inconceivable service you so call provide by NOT GOING THE EXTRA MILE AS YOU CLAIM. Rescheduling another inconvenient time is not GOING THE EXTRA MILE. Yes, I researched your company. That is false advertisement and you should stop using that as your slogan. Bc it is absolutely false. Please request another shipping company and not NSD. It is 04/06/19, do you know we received our package at 8:13 PM in a Cadillac Escalade by a guy who wasn't the guy whom we'd been communicating with. He called to tell us that the guy delivering it didn't speak English. The truck was nice, but this was totally unprofessional. Who does this?! And who also contracts their work out to another company without telling the Shipper or Customer? Man Code?! Who the fuck is Man Code? You can't even find them online!!! Then I call NSD, do you know that of a CSR cold transferred me without saying a thing to me nor provided me with the number. At this point. I'm filling a complaint with the BBB. Good Luck Ass Holes!!!! And Paul whatever the fuck your name is it's way too late for anything you have to say. So you can save it!! read more

this company should not be in the mailing business. I've had and order scheduled for delivery October 31,2022. my item has been in Fort Myers for well over 2 weeks now. tried chat support just to get the run around. Fort Myers is only 15 minutes away. just give me the address and I'll pick it up myself. straight BS. read more

My recent delivery was great. I was notified when they would deliver and when they would arrive. They were on time and brought my item in and placed exactly where I asked. Great service. read more

This company is a scam, and should not be in business. They have a chat feature that nobody responds on, they have a customer service line nobody answers, they schedule a delivery and then dont show up with out any notice. Its almost impossible to get them to give an accurate answer. Please avoid this company at all costs, if you dont believe me check their reviews on Yelp, this website and the BBB, never again. They should be shut down. I REFUSED DELIVERY WITH THE DRIVER AND THE PACKAGE WAS STILL DELIVERED read more

I recently purchased two sofas and paid for room of choice delivery. The driver called 4 hours earlier than the delivery time and luckily I was home. The driver showed up to deliver two very large sofas in boxes by himself, and proceeded to tell me he was going to deliver the sofas in their boxes to my room of choice and leave them there. He had a very difficult time getting them up to my door, and thankfully I had two construction workers here to assist him. I told him I had to see the sofas to inspect them or I was refusing the delivery. He then told me it would cost me $100.00 more for him to unbox and place the sofas where I wanted them. Very disappointed in this delivery company. read more

I ordered a king size mattress off Amazon, NSD was the carrier for it. Initially I had a very frustrating issue with late delivery with consequential rescheduling, this happened three separate times. However after calling the office, I was assisted by several different managers who kept me regularly updated on the whereabouts of my mattress and were very helpful in keeping me informed. It was delivered today finally, a little after the delivery window but after calling, NSD people kept me updated on where the mattress physically was. read more

THEY DON'T EVEN DESERVE ONE STAR! Anyways I ordered a mattress through JCP.com and they told me that NSD will be the carrier who will deliver my package. As you can see in the images I tracked my package and it was at the warehouse since Wednesday, June 23rd in the afternoon, and today is Thursday, July 1st, still no one have called to schedule my delivery, and they had my package for EIGHT DAYS to be exact. I've been calling them since Monday of this week and spoke to numerous representatives from Monday up until yesterday, and will call again today once they are open. The representatives put me on hold, called the warehouse, and told me no one is picking up. I asked if they can provide me with the warehouse number so I can call them myself and they told me they are not allowed to do that. I had more than one representative told me that they will send them an urgent email to call me and schedule my delivery, and still no phone call for delivery. I wanted to add that when I called on Monday the representative told me that they call customers 24 to 72 business hours after receiving the package in their warehouse to schedule delivery and it's been way more 72 business hours! I always have my phone near me and on loud, so they can't even make an excuse that they tried calling and I didn't pick up. Why are you called Non-Stop Delivery when you hold on to customers' packages? I thought USPS was terrible but NSD took the cake! read more

Hub Group - NSD warehouse had my pkg for 8 DAYS, still no call for delivery! I've been calling since Mon and the reps can't even get a hold of them - Couriers & Delivery Services Near Me

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The people were polite but left a mess everywhere in the room, stripped screws to the device they were installing, and installed the screen crooked. read more

I would give minus ten if possible. HORRIBLE procedures with this company. You can't reach anyone and if you use the "chat" texting they take 15 minutes to even answer and then ask for same information twice and when you tell them you went through all this before and were promised a call within 2 days (which never came) they send a text saying goodbye read more