The mattress we ordered was delivered 2 weeks late and came with a small rip in the packaging. Because they pick up old mattresses in the same truck, that small rip allowed bud bugs to get inside. So now we have bed bugs. read more

Every issue on here is same I am having getting a TV delivered. Amazon uses them for some dumb reason and must not know how unreliable they are. I can not speak to a human and the "Chat person" was USELESS kept refering me to Amazon, yet it is them who gave a 12 hour window with no show ans no call and no followup except when I called the autmated. Now reading it took SEVERAL appointments to get theirs worries me. read more

Horrible company, would give them zero stars if I could. They have had a package of our for over 2 weeks now and are refusing to deliver it. We live in a rural area on a private road system that access several home. NSD was instructed to leave the package at the gate or to contact us before delivery so someone could meet them at the locked gate. After two weeks of complaints we were informed by NSD that they absolutely will NOT call ahead or leave the package at the gate. So how are we supposed to get our package then? Their solution - make a 6-7 hour round trip to Union City and pick it up ourselves. This is after we were charged almost $100 for a delivery fee. We have filed a complaint with the BBB as well as a fraud claim with our credit card company to halt payment. read more

They did a great job with the delivery, called on the phone, delivered safely, nothing to complain about.

Update I emailed corporate and Robert called to see what we could do to come up with a resolution! He was more than helpful in making sure we were happy and made sure we got our delivery in a timely manner. So grateful that we finally received our delivery and other than a minor nick, they were in excellent condition. Thank you NSD! I hate to give bad reviews, but this has been a horrible experience as it has been going on for 3 months. The most recent experience with NSD was the PO was to be delivered on 06/20 between 1-5pm. I took off work expecting the delivery to arrive as we have been waiting on cabinets for the 3 months. They were not delivered yesterday, so this morning I did a live chat with Jennifer who said they rejected the order due to damage of a corner scratch. Which is weird because our first delivery from them had a forklift hole in one of the cabinets and they had no problem delivering that one. After a couple hours, my tracking now states that the customer cancelled the order WHAT??? Why would I cancel an order that I have been waiting on for months? Of course nobody will answer phones or get back to me on this matter. read more

Hub Group - Couriers & Delivery Services Near Me

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I'm not entirely sure how this company is still functioning. When you try to reach out on phone, chat, or email it's radio silence. I ordered something on January 27th and it was scheduled to be delivered on February 3rd. Here it is the 10th and I can't get a response from anyone. When I sent an email the poor response I got back was to reach out to the vendor who already confirmed they have handed it off to this company. I've requested that the original vendor stop using NSD based on the reviews and poor customer service. All I want to know is where is the package and when will it be delivered. It shouldn't be this difficult to get a response. At best they could at least learn how to update the tracking processes on their website so it stops saying "an error occurred try later." I'm fairly sure my package was lost or stolen at this point. read more

They lost my whole couch. This is the second time something like this happens, they "lost" it. a whole couch bad customer service and no one seems to care about people's belongings. Never again will I trust this company. read more

Hub Group - They lost my whole couch. - Couriers & Delivery Services Near Me

NSD should be put out of business. I've never seen a so called "business," with such pathetic operating practices. They contact you by email, but tell you NOT to reply to their request because their email boxes "aren't monitored." They turn around and ask you to respond by email or phone to set up a time and date for your delivery or pickup. I have tried 8-10 times a day since September 1, 2022. You sit on hold for 15 minutes and an automated individual tells you the first available rep will call you back. This company lies and they have no intention of returning your call. You have the option to continue holding and then after holding the phone another 5 or so minutes, they decide for you that you can hold no longer and proceed to cut you off. Stunning and infuriating. NSD has changed their name and have apparently been getting away with these same practices for many years. I learned that reading reviews. NSD has a contract with Home Depot and if your order doesn't arrive, HD just refers you back to NSD. It's unbelievable. This is only a tiny portion of our complaint, because I could write all night about these crooks. Our issue now is with NSD picking up over $2000.00 worth of Husky garage cabinetry. When NSD delivered it, I was home all day. They promise a phone notification call prior to them arriving. Nothing but a lie. NO knock on door or ringing a doorbell. They dumped the cabinets in the driveway with it storming, and we had no idea they were out there. The eight boxes weighed over 600 pounds. They are sopping wet, it's still storming. I called HD and asked the manager if they could come and pick them up because it was supposed to rain all night. He said, "no, they could not," and would NOT give me the name of the delivery service. He said he thought they would be alright outside. OK??Four of the eight pieces were damaged when we were finally advised by the manager to go ahead and open them. Corporate notified, and NSD still has not contacted us. It goes on and on, but I'll hush for now. Pathetic excuse. Mr Pat L, please don't patronize me with your redundant little reply. read more

These guys were great! They called me to schedule the delivery date and then called me when they were 20min away. They were very careful with the delivery which i appreciate. read more

I cannot begin to describe the monumental problems communicating with this organization and subsequent cover up they did to document a non delivery. I purchased a dresser. The sales vendor used NSD as the freight delivery company. After 5 weeks of improper service and auto messages saying the item is scheduled for delivery-- and hence a no-show-- I have submitted all my communication records to the vendor I purchased through so they can take further action. NSD covered up my non-delivery on a document to my sales vendor stating it was delivered, with a fake courtesy call and fake inspection, but no customer signature on the receipt. hmmm??!!! And be prepared to wait for hours for a customer service rep to take your call. read more

I wish i could give ZERO stars! Hell, negative stars! My amazon package delivery date kept getting pushed out to the next day every day again and again until after 8 days they just stopped giving updates. It was at this point I started calling them once or twice a day for updates and was always lied to. I was told they tried calling me, but no one ever did. I was told they attempted a delivery, but that was a complete lie. I was told the driver was on his way or had it on the truck ready to deliver. All just made up stories and excuses. Now 22 days into this ordeal, I still have no package and no updates. What a nightmare. read more

0 Stars is what they deserve. Worst company ever, I do not understand why Amazon would use such a terrible unprofessional delivery service. Been waiting for 3 days for a delivery that they say is out for delivery. Tried to call them but you get put on hold then they hang up on you. You go online and go to their chat and they say someone will call you and NOBODY calls. How does this place stay in business with such crappy service. 9:30PM and I'm still waiting for a delivery that was supposed to be her from my window of 1-4PM . If you order from Amazon and they use NSD cancel the order immediately they are THE WORST! read more

Communication about delivery was great and the order arrived on time. It was carried to the room of our choice as part of the "white-glove" delivery service. A signature for the delivery was requested and provided. Then they were asked about the assembly and debris removal. They said they were only hired to deliver the package, but would call to see if there was more. They returned their dolly to their truck while on the phone, jumped in, and tore out of the driveway. We texted the delivery phone number back and they called within a few hours asking what happened. They offered to see if the drivers were still in the area and to have them return but they were well outside of the delivery window by that point and we could not wait for them. Additionally, if they are that lazy and shady to have acted like that the first time, we had no interest in letting them assemble our equipment. read more

If I could, I would give this company 0 stars. Terrible, Terrible, Terrible company!!! I have been calling and emailing this company for a week straight, with no luck, trying to schedule the delivery of my norditrack treadmill. I've call the number listed, every day and stay on the line, for at least 15 minutes, praying someone would pick up....they don't. I've sent in 4 emails, still haven't been answered. I understand Covid has slowed a lot of things down, but I also feel a company should at least answer their phones and return emails to let people know what's going on. I'm so frustrated. I just want my treadmill :(. read more

my massage chair was delivered with care. However, I was told the delivery window was from 12 to 5. Well, the delivery guys was running ahead of schedule. The driver called me to let me know he was near my home. I wasn't close but could drop what I was doing toget there. He was very rude and unprofessional. I told me toget there because they had more drops. I reminded him that they were early but he didn't care. I got his name and told him I was going to report him. I was not impressed with the company. Thewas he spoke to me was nothing new on his part. read more

This "company" is supposed to be picking up a return for Home Depot. Received an initial email stating they had been trying to reach me. No, that was the first contact. Over a week and a half I have: called 5 times to either be told by the automated system I would receive a call back (never have), nobody was available (and hung up on), emailed 5 times, and spent an hour on the phone with Home Depot while they tried to get ahold of you to no avail. I'd have to imagine this company is on its last leg and won't be around much longer. read more

Idiots!!! I will never order anything that requires dealing with this company. My delivery from Home Depot has been a total nightmare. My items were received heavily damaged. Now I am trying to get the damaged items picked up for return and it's a joke trying to get someone on phone or pin them down to when they will pick up. I have been sitting with these damaged products in middle of my living room since Saturday and cant move in my own house. This is my last order with Home Depot if this is my option for delivery. NDS is less than professional!! read more

I never write reviews, but this seemed like it is warranted this time. So, to start, NSD was contracted by The Home Depot to deliver a garage cabinet to me. I was advised when the item shipped that the carrier would contact me to schedule the delivery. I waited a few days and then, trying to be proactive, I called their customer service number. My first call I actually spoke with a representative from NSD who promptly advised me that they were unable to get in contact with my local terminal due to it being before 8:00 AM in my time zone. I absolutely understood that and said I would call back later that day, which I attempted to do twice. first time around 11:00 AM and second time around 2:30 PM. Both times I was relegated to sitting on hold in queue for 15 minutes before the IVR advised that I'd receive a callback when it was my turn then the call was unceremoniously disconnected and no callback was ever received. However, after keeping an eye on the tracking I saw that an appointment had been scheduled, without ever speaking to anyone, for Sunday the 13th of March between 9:00 AM and 2:00 and that I would receive a call from the driver approximately 30 minutes before delivery. Even though I hadn't been consulted about the appointment date/time it was fine because I would be home and available during that window so I was just glad to be scheduled. Sunday the 13th came and went and no calls and no delivery driver showed up. On Monday the 14th of March I once again attempted calling to speak with someone regarding the delivery and after two to three attempts per day over two to three days to reach them by phone with no success and no callback or contact of any kind. I did a Google search for NSD and discovered that I wasn't the only one with this problem and I saw the replies from NSD with a contact email to reach out to in situations like mine. that address being extramile@hubgroup.com so I did just that and e-mailed them on Thursday the 17th and actually received a call from a representative of NSD who advised me he would get to the bottom of the matter and they would contact me about delivery. Again, after that conversation, I didn't receive any additional communications. However, the following Wednesday the 23rd I just happened to be home and noticed a delivery truck out in front of my house. Lo and behold it was my cabinet finally being delivered. I was just lucky I was home at the time as I hadn't received the courtesy 30-minute notice to expect the driver or any communication for that matter. So as my garage was currently in the process of being worked on, I had the driver put it on the lift gate of the moving truck in our driveway and loaded it into the truck I was using for storage during the project. I was just satisfied that the hassle was at it's conclusion but unfortunately the saga doesn't end there. On the 13th of April it was finally time to unbox the cabinet and put it in it's place in the garage. However, when I unboxed it the two doors fell off. It appears that the welds on the hinges had been broken. Not saying that it was damaged in shipping or possibly a manufacturing defect. So I contacted The Home Depot to initiate a return and they advised me that the return was all set up and I should be contacted by none other than NSD to schedule the pickup of the return. I received an automated e-mail about scheduling the pickup within 48 hours of requesting the return. I replied with my contact information and was advised that I would be contacted within 48 hours to schedule the pickup. Having seen this movie before, I went ahead and sent an e-mail to extramile@hubgroup.com once again to see if I could save some time waiting for a call that would never come. This time I received a reply from a different representative who advised me that a request had been forwarded to the terminal and to let him know if I hadn't been scheduled by Friday the 15th. My first thought was that this seems like it was going to go a bit smoother, an assumption which has proven to be inaccurate. After two and a half weeks and almost a dozen e-mails exchanged, I have still yet to be scheduled for pickup. While I certainly can understand and empathize with the immense strain that logistics companies are currently experiencing in these unprecedented times. The total lack of communication and follow through with their own policies and procedures as well as the missed commitments NSD may be one of the most difficult companies I've ever dealt with. I would highly recommend avoiding them if at all possible and urge The Home Depot to reconsider using them as a delivery partner at least until they are able to address the many shortcomings with their services. EDIT: Pat L. If you'd read my review, you'd have seen where I mention that I have already e-mailed extramile@hubgroup.com and current email exchanges are now at about 15 messages and I'm still not scheduled. read more

I had a treadmill delivered and set up and these guys were super professional, on time and took all their trash with them. They assembled it in around 20 minutes and were right on time!! Way better than previous deliveries from other company's! read more

After having a lot of difficulty with getting a pickup accomplished for a return by NSD, a LOT of difficulty, I went up the chain of command as I found online for the company and the company that merged with them -- HUB -- and Robert Hollis, Extra Mile Supervisor for HUB took charge of the situation and we had our pickup accomplished within a couple of days with PLENTY of notice of arrival, confirmation, etc. by NSD. So -- in the end, a 5-star experience. I think they will change for the better also. Marilyn Volchko of HUB started the ball rolling within minutes of my contacting her via voicemail after 5 p.m. read more

Is it possible to leave zero Rating??? That would be a generous resting for this company, what a joke! We ordered a floor rug from Amazon on 8/31. Tracking shows the item arrived at the local NSD terminal on 9/8. Shows out for delivery on numerous dates but nothing came. We called three different times, we were told that it would be resolved and still nothing. The latest call was a representative telling us that they had assurance in writing from the supervisor at the local terminal that it would be delivered on 9/21 without fail. Guess what, FAIL! Two weeks this rug has been in their possession and they are unable to deliver and are flat out lying to all involved! Truly unbelievable that a company can exist and function like this in 2022! read more

Would love to know how this company is still in business. Have emailed and called them a plethora of times. Amazon has no way of reaching anyone at this business as well. Show delivery has been at local terminal since January 19th and I keep getting texts stating my delivery is scheduled for delivery between 12pm-12am but guess what? No one ever calls or shows up to deliver my $3400 piece of furniture. Doesn't strike me odd after reading all of the 1 star reviews for this company. read more

If there's any way for you to avoid using Non-Stop Delivery...do it. There is nothing "Non-Stop" about it. My package has been sitting at a terminal for over a week. Every time I've contacted customer service, they call the terminal once and give up when no one answers. Even when my issue is "escalated" they tell me that it'll be another 2 days before I hear anything. I even had a customer service rep disconnect in the middle of a conversation. Avoid this company. Avoid companies that use them if you can. Trust me, you'll save yourself a lot of headache. read more

We ordered 10 samsung 65 inch tvs for the public schools. They were dropped off on on the sidewalk, without letting anyone know or requesting a signature, and stacked ON THEIR SIDE 10 boxes high, shall I reiterate, ON THEIR SIDE! Two of the boxes were badly damaged. We really arent looking forward to opening these and testing them all. I'm sure there are some returns coming soon. This company shouldn't be allowed to deliver anything worth $$. Maybe they should have known we have some pretty good security cams at the schools. They certainly didn't mind throwing the boxes around. read more

Ordered a bed from Amazon shipped through NSD that never arrived despite their tracking information saying "out for delivery". I called and they informed me they "just couldn't find it"? After a few days and the tracking information still displaying "out for delivery" I decided to call back. After being on hold for 20 minutes an automatic prompt informed me I'd be called back when someone is available before hanging up on me. Waited all day never got a call back. Called probably 20 more times over the course of a week and never once got a hold of an actual person. Just waited on hold for 20 minutes each time then got hung up on. It's been about 3 months and still have received no contact from anyone at NSD and still no bed. I'd give less than 3 stars if I could. read more

Excellent services! My beautiful couch arrived on time and undamaged. The delivery person was friendly and careful as to not damage the door step during delivery. Thanks!! read more

They let me know they were coming the day before (email and text). I had left a message the day before and they called me back the following morning. They tried to work with my schedule the best of their abilities. Which was great because we had prior engagements right in the middle of the delivery time. So they let me know, if be their last delivery of the day. They called 10 minutes before they arrived and they were in and out and very polite. My husband said they, paid attention to their surrounds (we have a hanging fan and they made sure not to bump it; which we appreciated). read more

Awful. I paid for items to be delivered and brought to the bedroom. They left them in my front yard and when asked they said "we don't do that" and drove away. Furious. read more

Delivery arrived on Time as per tracking emails and text messages, however, when I asked driver to wear a mask before entering my home, Driver got offended and said he didn't hav one and asked where mine was. I Explained my mask was inside and that I would appreciate if he used it as i have a newborn And he then proceeded to get his mask from the truck and attitude continued. read more

Update to NSD review. It's now May 25th. Still no generator. Their tracking says it's "out for delivery" today. 13 days in their Aurora terminal. Something tells me it won't be delivered today.... I'll keep you posted. Tracking: May 25, 2021 4:00 AM Out For Delivery STRASBURG, CO May 24, 2021 2:37 PM Delivery Scheduled AURORA, CO May 24, 2021 12:17 PM Rescheduled AURORA, CO May 24, 2021 7:34 AM Delivery Scheduled AURORA, CO May 12, 2021 2:48 PM Order In Transit AURORA, CO May 12, 2021 2:48 PM Order In Transit AURORA, CO May 12, 2021 11:26 AM Order In Transit HENDERSON, CO May 12, 2021 7:45 AM At local NSD terminal AURORA, CO May 12, 2021 7:03 AM Order In Transit HENDERSON, CO May 11, 2021 9:18 PM Order In Transit SALT LAKE CITY, UT May 11, 2021 3:13 PM Order In Transit SALT LAKE CITY, UT May 11, 2021 4:30 AM Order In Transit SPARKS, NV May 10, 2021 4:03 PM Order In Transit SPARKS, NV May 10, 2021 8:05 AM Order Registered SPARKS, NV read more

5 days late, 6 phone calls with more than 90 minutes of wait time and no return calls. Finally, my Amazon package was dropped off, without the appointment or pre-call as NSD totes, and the package was severely damaged. Pictures show exactly how it was dumped at my front door. I waited another 40+ minutes online with NSD before they hung up on me without ever having a human come online. read more

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Terrible!!! They were supposed to pick something up, cancelled on me. They rescheduled for today, am still waiting for them to come. No call, no explanation. Don't bother trying to contact them either, impossible to get a hold of them. read more

hands down the worst delivery I've seen. We were told that the package would be delivered during a window of time... it wasn't. We were told it would be left on the patio or the closest dry spot... it wasn't. And the driver managed to miss the driveway on both sides and ripping up the lawn. When I called the company to tell them about it all they could do was "put in a complaint" whatever that means. Highly doubt it will make a bit of difference and who knows what else is happening to packages during the initial pick up and handling before it reaches our house. I will never use them again. read more

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Supposed to be received my package Jan 12-14th. Well it's the 14th today and still haven't gotten the call to schedule the delivery. This package has been sitting in a terminal 2 hours from my house for almost a week and they can't get it to me. Now calling customer service is another nightmare in itself. My wife called yesterday waited on hold for a half hour got told a person would call her back and hung up on, she never got a call back. So I tried today, I guess it takes an act of God to get ahold of an actual person with this company. Take it from me, if you're buying from Amazon and it says NSD is delivering it just cancel your order and find it elsewhere. read more

NSD: Non Stop Disfunction They have lost orders when they think they have not, and not lost orders that they think they have. Amazon must use this outfit because they are the cheapest available, and they are getting what they are paying for.... read more

My husband called at approximate 6AM on the 12th (the day following our scheduled/missed delivery) and had to leave a message. He received a call back at approximately 10AM stating that the delivery drivers were in our area, had our item, and could make delivery in approximately 20-30 minutes. Fortunately, we had a family member who was available to go to our house on short notice & receive the delivery. The delivery/assembly team was extremely polite & professional - because of that, I've increased my rating to 2 stars. On interesting piece, though - during the delivery, the driver apologized for not being able to complete it the day before (as scheduled) and said that they weren't able to as the item wasn't "ready." Not sure exactly what that means, but it definitely conflicts with the information we had received previously! Frustrating to know that we had been lied to (and made arrangements based on that lie). read more

Not even a full star company terrible delivery company they hold my package that bought from Amazon hostage for 4 days and they never delivered read more

This company is *the worst* delivery company, even FedEx does a better job at least a fraction of the time. I ordered a table on Amazon, it allowed me to select the date and time frame for delivery. I selected the earliest I could do, 3 to 7 on a Tuesday, knowing I'd be home. This was before a party that I needed the table for that Friday. Well, this began a process of constant calls to Amazon and the delivery company and from Amazon to the delivery company, they call us on that Monday and say "we're just calling to confirm that your table will be delivered Tomorrow from 11 to 3." "No, I selected 3 to 7 not 11 to 3." "We weren't told that." "That's what I selected." "Well we're delivering from 11 to 3" "Well I'm not going to be home." "Well then we'll need to reschedule for Friday from 3 to 7" "Can't do Friday, that's the day I need the table already assembled and in place. I don't have time to do that Friday." "Well that's the only time I have." So I call Amazon. "We can't do Friday, we selected Tuesday from 3 to 7." "Ok we'll call them." They call them and get it fixed back to Tuesday from 3 to 7, I wait that whole time at home for the Table, nothing. No one comes. So I call and they say "No it's scheduled for Friday from 3 to 7" "NO that's wrong, that was fixed by the customer service guy at Amazon." "Well there's no note here." "You don't communicate very well at this company do you?" "I'll leave a note to call you first thing in the morning and we'll get this sorted out, worst case is that you have a white glove service which means they can assemble the table for you." "Ok" I wait, no call this morning. I call them: "What happened to the delivery yesterday? They said they could deliver it Tuesday and they didn't what happened?" "We have Friday scheduled" "Yeah Friday is not a good day for this I need it before then. That's how this works, I reserve a time slot, that's how reservations work." "We're sorry, the earliest time we have now is Friday from 3 to 7" "Ok then you can assemble the table for me with that white glove service you have right?" "No that doesn't include assembly but we'll remove it from the box." "They told me last night that assembly was included, I need that table assembled before 7. I don't want to be assembling a table on my birthday with family visiting." "Sorry, the best I can do is try to get it there on the earlier side of 3 to 7." "You guys can't do anything can you?" I ordered this table in March. It's taken them more than 23 days to deliver an f'ing table. The rule here is that unless you NEVER order a table online, just rent a truck, take it to the store and buy it and put it on the truck and bring it back to your house or you'll be waiting for decades before you finally get it. read more

I purchased a tv from Amazon and NSD delivered the original television broken. The box showes that it was dropped on its corner and when we opened it the screen was shattered. I contacted Amazon and they set it up to have NSD deliver a new TV and pick up the old one. Over a month later and we still cannot get a firm delivery date even though it has been sitting at our local terminal for over 3 weeks. read more

Absolute terrible experience. I took the day off as it was a signature required delivery. They didn't show. I am in new construction and anticipated issues, so I contacted Amazon with directions and verified they had my number. After the first failed delivery, I also attempted to contact NSD. Not once did they answer their support line. When requesting a call back, I received no call. I attempted probably a dozen times throughout this process. They eventually put it as undeliverable and cancelled my order without ever calling me or making any kind of attempt at communication. Will certainly make sure that I never use this company again and would recommend everyone avoid them at all costs. read more