Update, response to Pat: I just emailed you because I cancelled the order, please DO NOT deliver it to me. Horrible company. No one knows where my stuff is and it's still charged to my credit card. No show/ no call. read more

Terrible service . Don't use this company. They are not reliable and they don't care about customers.

Kept receiving emails that I would notified and hour before they came. I never was notified. They kept trying to deliver to my neighbors house. The delivery kept getting delay. Then the man just excused himself to my bathroom in my home without even asking. So unprofessional. read more

They missed my delivery yesterday and no one contacted me to let me know. I can't reach anyone in the company to help me. Customer concern or care doesn't exist here. Why Amazon still uses them is beyond common sense. NSD has zero professional pride or ethics read more

They made no attempt to meet their scheduled delivery. They did not reschedule. They told me they have no means of contacting their drivers in the field, meaning they also have no means of providing "30-minute courtesy pre-call while en route". They entered a fake delivery date, for unknown reasons. read more

I ordered 2 doors in April with Home Depot, I've yet to write a review for them...but my first delivery date was April 13, then, May 9th now they say i need to contact NSD to find out where it is, or Home Depot. Needless to say from the countless other reviewers how this story has been going. I've been trying to find out since April where my doors are since 1. one of the doors is wood and if it's raining I need to bring it inside (I have no porch or garage) and 2. I have to let my installer know. But most of all... it's been since April! No communication everything is automated or you get hung up on. Home Depot couldn't even get through to these guys!!! Stay away, I'm canceling my door order n getting my money back if it doesn't come soon and will never step foot in Home Depot again. read more

This is a rating for the delivery of a treadmill I ordered online. Honestly this shipping communication I received was good, but all the correspondence was either one word, or bot communication via text. They guys in the truck showed up in the prescribed window, which was not terribly long. Unfortunately during the pandemic the vendor stated that they deliver would not be able to set up the treadmill (est 350 lbs). The two delivery guys did offer to put the box in my open and cleaned out garage bay since no one was in there and it was just inside the door. I watched and thanked them for their service. I did however notice some signs of mishandling and lack of care for the shipment(s). I took photos of the delivery truck when they opened it since there were more than one of these cardboard crates upside down stack on top of each other. A practice that is ill-advised according to the vendor as well as the little pictures on the crates. The guys also put the treadmill in my garage tipped sideways. I thought they were going to unload it off the dolly and lay it flat, but I was mistaken. After the NSD truck left, which the delivery guys were friendly enough, I began unpacking the treadmill only to find two pieces broken. I cannot confirm this was the fault of the NSD or the vendor since the crate was not particularly damaged in those areas. That's why just a 3-star rating. Again, if someone else loaded their truck poorly, my delivery guys were pleasant and only here for appx 15 minutes to unload. They did not offer any additional cost services paying extra to have them set up or place specifically in my home. The broken pieces were taken up with the vendor exclusive to the delivery. read more

Hub Group - Cardboard Crate Clearly Labelled (wrong) side up. - Couriers & Delivery Services Near Me

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Worst delivery company I have ever deal with!! I ordered 100ct bottles of bleach from Home Depot, not only was my delivery late in which case I had to run out to my nearest walmart to stock up.. Once the delivery arrived, the guys saw that I was inside my office, thinking they would bring it in- NOT ONLY DID THEY LEAVE without bringing the shipment inside, they left the heavy wooden pail outside my rented space.. I am a 115lbs woman, it took me about an hour to bring all the boxes inside, and now I will have to hear it from leasing management about the pail outside my door.. SHAME ON YOUR DELIVERY MEN! I've reached out to Home Depot and requested they NEVER use this company on my future shipments or they will loose my weekly orders! Per Home Depot "I have fielded a number of complaints about NonStop Delivery, and we are always diligent to pass along our customers' feedback about poor delivery experiences. I will make sure that this feedback is also passed along to them because I want to do everything that I can to ensure that delivery is as pleasant and convenient as possible for our customers." read more

I made a review a few days ago about how our package still hasn't been delivered. I reached out to the email that the manager had given me on Yelp and I also went onto their chat. Again. I was told the shipment would arrive this morning between 8am and noon. Well, it's now 12:20 and we haven't heard from anyone. I'm tired of the false promises. They say it'll be there, but then no information to back it up, then the package doesn't arrive anyway. I've also been calling their number for about a half an hour, no answer. read more

This is an absolutely terribly company and it's ridiculous that home depot uses these people for deliveries, I tried calling nsd and waited on hold for well over an hour with no answer, tried using the chat feature as well as email and no response. Packages finally showed up late and very damaged. All the tip indicators were red and the pallets that aren't supposed to be removed were destroyed! The company literally just drops it in your driveway and leaves! read more

Please help if someone knows how to get ahold of someone from this company let me know. I have had chats/emails and they say someone will call but they never do i have a return with home depot and they were suppose to contact me 3 to 5 days to schedule the pickup its been 11 days and nothing no call and I cannot reach anyone this is holding up a massive renovation I have had to hire extra contractors just to keep moving the items I have had to miss time off work contacting them, I have NEVER had this much trouble with a company ever read more

This company is TERRIBLE! I have been trying to get a delivery which was promised but never delivered. They do not communicate with you. I wish I knew that Amazon was using them to deliver because I see all the negative reviews that obviously have the same complaints I do, no service, no return phone calls, no response to anything, and no care about customers. This is by far the absolute worst company ever! Where are negative stars when you need them because they don't even deserve a 1 star! read more

Absolutely the worst delivery company. They are now 2 for 2 in poor service. Hey Home Depot if you are listening, stop using this company. I figured if I ordered something to be delivered to the store, at least they would be able to meet that deadline, since they can't deliver on time to your home. Well I was wrong. No communication from this company whatsoever. They should change the name to No Show Delivery. BTW Pat L., don't bother posting your canned "Please respond with a tracking number blah, blah, blah" response as that doesn't work either. read more

NSD has some issues. None good. Ordered a generator from Amazon and it went with these ass clowns. It sits in their terminal for a week, so I go the chat route and first one hangs me out to dry for an hour and drops the connection. try again get the, it's at the dock and you will hear back in 24-48 hours. zip response. Although they did update the tracking with a back dated transfer to final carrier (a week prior). Try again the next week, same let us get back to you routine. Got fed up with it and contacted Amazon and they refunded my purchase immediately (damn fine job on their part). Now the fun starts. Not 30 minutes later I get a flood of contacts with, we have it/we tried to deliver it/ we are delayed. I think Amazon got their attention. Amazon should seriously reconsider their association with this company, as it soils their reputation. read more

Well, I Chatted with Ms. Jennifer A. and I think I know what the A is for. She had no clue as to what she was doing or even looking up and only said she submitted a request for delivery. But for me when a customer care rep writes you back in ALL CAPS I don't think its a good thing. I also requested to have a manager or supervisor call or email me she wrote " I have submitted the request" and left. I printed out the paper with the chat and will be emailing them to the company posting them on the net. So, when purchasing things to be delivered, make sure its another company rather than NDS, as when we were dealing with Direct buy this company continually losses appliances. Thank God for the internet suppling me with that info! do not use ever! https://www.shipnsd.com/nsd-news/ read more

This company got the job done and on time. We ordered a very large product thru Bed Bath and Beyond. The freight delivery took 10 days and was finalized this afternoon as offered thru tracking. The drivers and delivery were very good, Even the customer service rep we needed to contact last night tried to assist. So why only and average 3-Star rating ?? Nobody from NSD called us even the night before delivery. At 645pm we had to start emailing and asking for help. Nobody could assist. Even the client service supervisor suggested package was still a couple days out as product was not checked in nor accepted. Online tracking clearly showed delivery Friday with a HUGE 12 hour window. The next morning (Friday) we received only a text saying window was now 4 hours and out for delivery. Funny, as the retailer suggested we should have been contacted to setup a mutually acceptable time. We had to do that today also, on our own, as they plain don't communicate properly. If you look at all poor social media complaints and issues, it all surrounds a lack of proper communication. NSD, pickup the phone and be proactive with clients. Success in delivery is possible if you take the choice to be better prepared and allow the clients the same. Text updates are the confirmation not the only contact. People still need to talk first .... In the end we have the product and it appears in good shape. We feel lucky overall .... read more

I ordered 2 recliners from JCPenny and got my order really fast. The communication was great from delivery company. The men making the delivery where courteous and respectful of items being brought into my home. I rate it as white glove delivery. read more

Can't write a review with no stars so this is for 0 stars. No customer service, phone system, chat and online tracking is bogus. They picked up my order from the vendor 4/21/22 and 3 weeks later no contact no anything. The vendor cant even contact them. Do not use this company under any circumstance! read more

I had a workout machine delivered to my home. I received 2 texts and a email ahead of time with the delivery window. The day of I received a call when they were close by. My husband dealt with the men when they arrived at our home and said they were very nice and helpful. read more

Well this company has failed me again. Received a notification saying my item will be delivered today between 4-7pm. Today I received another notification saying that there is a delivery option for Monday the 19th. How is this possible? When I confirmed my delivery option for today, and the time window hasn't happened. I've had to take time off work in order to be able to home when this company says they will delivery my item. This company has proven itself useless. I went to their terminal, and they said that my package never arrived to their location. So I wouldn't have gone to their company, I would've continued to waste my time in trying to be home for a delivery that was never going to happen. read more

I was told repeatedly that I would get a call from these folks to schedule my NordicTrack delivery. Never got called. Got a text telling me when it was coming--no choice, just a time slot. They did call me the day of to say they would arrive in 30 minutes. They were on time and polite, and put the 300+ pound, 7-feet long box in my house and not on the porch thank goodness. read more

Leaving only 3 stars because I specifically for a window time of delivery. I was given 11 am to 3 pm. They show up at 8:50 am. I don't believe that many people realize that we are showering, eating, getting dressed, working out, at a dr. Appt, etc, THAT is why we have a window. Then they go and do what they want. Doesn't work that way. It's like they think I am sitting on my driveway waiting for a delivery at 6 am til midnight and have no life. read more

NSD customer service is the worst - called and stayed on hold forever and still could not get a rep- tried chat and was disconnected 3 times after rep asked for my info. Received a damaged item and did not receive one that was listed as being delivered. Still waiting for a pickup for the damaged item to be returned and no idea when I will receive the other item that was ordered and supposed to have been delivered. Will not order anything else from Home Depot if they are going to use NSD for delivery. read more

great delivery service they are fast and on time and reliable I had no problems they called me to let me know eta and they where there the exact time they told me read more

I recently ordered an elliptical machine that was delivered by NSD. What I thought would be a normal delivery turned out to be horrible. I mean, it's just a delivery, right? Well, the men that delivered were very rude to my mother-in-law and I. They wanted to leave this huge box out in the sidewalk! We asked politely if they could bring it to our door (outside not inside) since we couldn't carry it ourselves and the men just started laughing! It's one thing you don't want to do your job but it's another to laugh when we ask you nicely if you could help. Horrible service. read more

Ordered two vanities from homedepot and paid extra for THRESHOLD delivery.  on the day of the delivery, they simply dropped off ONE of the vanities on my driveway blocking my car from going in and out of my garage.  not sure where the other vanity is.  when you track it online, it shows that BOTH have been delivered with signature capture!  both were not delivered and i never gave signature.  i was never given the chance!  reached out to NSD and the agent argued with me about threshold delivery.  not sure why homedepot even do business with them.  now, i cannot even use my car because this big heavy box is blocking it and i almost hurt my back trying to move it.  called homedepot and they gave me around $600 in credit because of their F'up.  and the agent admit that they are seeing a lot of issues with NSD.  also told homedepot that we are not liable for any damages caused by rain and etc because the vanity that they delivered is sitting in the driveway.  stay away from them.  i will be taking further action if the vanity is damaged and/or becomes damaged and/or any and all related adverse effects from their Fup.  lastly, look them up on BBB.  Not a very good rating. UPDATE: I reached out and Home Depot agents and their supervisor also reached out and we are all told the same thing saying that they will check and reach out in 24-48 hours. It's been more than 24 hours and nothing. Will call home depot for a full refund and credit for damages if I don't hear anything. Oh and the vanity that they did deliver (which they did not do a threshold delivery) is damaged upon inspection so that needs to get picked up. What a nightmare. UPDATE (09/13/2021): Still no vanity. And cannot reach customer care representative. It looks like the vanity is lost. It looks like I have to file a claim with the courts for the damages and lost time. UPDATE (09/15/2021): The supervisor (Abdul) from NSD called saying that he spoke with the driver and my vanity is in the truck. And I'm #17 and they are delivering #14 now so I should get my vanity delivered soon today. Well...they never came so I called NSD and asked the agent to have the supervisor call me back. The supervisor called me back saying the driver gave him a bad information. The nightmare continues... UPDATE (09/17/2021): The supervisor Abdul came through! He physically went to the terminal to ensure that I get my vanity delivered. He also told me that the workers/drivers were not doing their jobs and they will be fired. After 17 days and about 50 hours on the phone with NSD and HomeDepot, I finally got my vanity. read more

Hub Group - Couriers & Delivery Services Near Me

5 starts for on-time delivery and quick installation. Not overly friendly, but they did not make me feel uncomfortable. They installed my treadmill in less than 30 mins. Would recommend and use this service again. read more

Hub Group - Couriers & Delivery Services Near Me

Why won't you come and pick up the vanity and shelf boxes that are sitting, unopened, in my garage now for weeks? It is a Home Depot order that is being returned. But for some reason Home Depot does business with a company that is completely unresponsive and just doesn't give a crap about customer service, at all. In fact, when I asked Home Depot what was going on, they actually acknowledged that Non Stop Delivery is very slow. I have it as proof in a text message. So Home Depot KNOWS this company sucks and continues to ruin their customers' experience by forcing us to deal with this very sad excuse for a "company". These are my tracking numbers: #13873541 and #13873546 I am getting really really upset at this point. read more

Non Stop Delivery means even if they show up at your residence for delivery they DO NOT STOP!!!!!! They should change their name from NSD to DNS. Their website shows 4 out for delivery days and after several phone calls and promises of delivery on two different days, which all 6 days they were a NO SHOW, and on one of the days I asked to speak with a supervisor, which I did after a long wait time on hold, I was told by her that she spoke with the terminal manager and he promised it would be delivered on Sat., Oct. 10th, again another NO SHOW. Monday, Oct. 12th I called the automated phone number and was informed it was out for delivery between 9 am and 1 pm, guess what, another NO SHOW. So again I called the automated phone number and finally talked to a female whom I asked to speak with a supervisor, she said, I need to get some information first. So I filled her in on every little detail, after she placed me on an extended hold she finally came back and informed me she was transferring the call to a supervisor, well I was on hold for another 20 minutes before the supervisor came on line. After \about a 10 minute conversation she informed me that she had information from the Chantilly, Va. terminal that they tried to deliver my package at 4:15 on Sat., Oct. 10th and the client, although she couldn't tell me who the client was, had refused delivery because the glass on my shower doors was broken. I insured her that the driver did not show because we were home all day and had several family members also here visiting for the weekend. Her only solution was, well you are going to have to take this up with Home Depot and she then forwarded my phone call to Home Depot customer service. I received a full refund from Home Depot even though it was not their fault. I hope they bill NSD for the full $830.84 refund they gave me and that they no longer use this company for their deliveries. They not only lie to you on the phone they lie to what they put on their website on your tracking number. I would rate them with minus Stars if that were possible. read more

The delivery went extremely well and my exercise equipment was up and running in no time. However, I recommend ensuring all drivers and helpers have shoe covers upon entering homes. read more

Looking at the reviews of the Better Business Bureau paints a very clear picture of how awful this company is at what they are hired to do; deliver packages. My package has been out for delivery on four different occasions and has never arrived. When I call the central office, they can never get a straight answer from the terminal in charge of delivering my package. They are yet to respond to emails, the chat function on the website is a dead link and you wait hours, if not days, for a call back when you are put on hold and it times out. Avoid at all costs. read more

Probably the worst delivery I have experienced! I was unable to track the progress of my shipment the entire time and received no communication from NSD about when it would be delivered. On the day of the delivery, the delivery person did not even attempt to knock on my door. My packages were dropped on my front lawn and sidewalk. As you can see in the pictures, these boxes were clearly obstructing the sidewalk. The items were slightly damaged (minor scratches) but I am not sure if this was due to the delivery or this is how they came from the manufacturer; Regardless, I am not pleased with the service offered by NSD and think that they should train their delivery people better! read more

Hub Group - Another image of the way packages were just dropped, obstructing the sidewalk. - Couriers & Delivery Services Near Me

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The worse!! They should be shut down!I have called for the last three weeks every single day and the automated system says they will get back with me in the morning. Never did! There is absolutely no way to talk to a live person. This is inexcusable!! I believe they have no intentions of picking this up!!! I have NEVER had such an awful experience with a company before this. Stay away!!! All the negative reviews are correct. Pathetic. read more

I ordered a 55 water heater from HD, product arrived several days late but that's not even a big deal, I live in a rural area with a large driveway and these guys literally dropped it 40 yds away from my house along the road during a rain storm I mean come on...then try to get ahold of someone at their headquarters is a joke, called and waiter on hold twice for an hr until I finally gave up read more

So here's the final, final. JC Penny had to cough up $200 in cash and $200 gift cards to cover for NSD terrible delivery service. If they are canceling on you without notice or arriving unscheduled and not answering their phones, and it's a Penny's order, hold JC Penny accountable. Make them own their mess and you'll at least get some compensation for your frustration. And I have sent emails to the address the manager listed below. No one responded. read more

One star...only because I can't get them zero or below. Absolutely the worst delivery company I've experienced. Ordered a kitchen island off Amazon. After it had been "out for delivery" for 4 days I finally attempted to contact NSD. Chat never worked...in fact...as I waited...it completely disconnected. Email attempts to customer service were never returned. Phone calls to the company were never picked up...and finally disconnected between 10-15 minutes. Absolutely the poorest customer service I have ever experienced. I finally found an email provided by one of the "V.P.'s" on one of the many bad reviews. I send an email and did get a response. Explained that I would get a call when delivery was scheduled. No call. This afternoon I received a notification from Amazon that it had been delivered. When I arrived at the house it was leaning up against the house with a big hole in the side of the box. It was obvious parts would be damaged when I unpacked the box.....and I was correct. From the time it left the manufacturer it was obvious that the package had not been handled with any care at all. Now I have to return through Amazon. Piece is no longer in stock so this has set my new kitchen renovation back about 1 month. read more

Customer service was wonderful to schedule. I received a window from 12-4 but was not provided the service until 5:45 PM and they were in my home until 6:30. Why give a window that is so huge if you still cannot arrive in that time? Also, my item was damaged. It is too small to send back and go through the annoyance of this process but I would never elect to use this company. read more

This is the first time I've been frustrated enough with a service to take the time to write a yelp review. At the time of this writing I've been awaiting a delivery that I purchased online from Lowe's for over a month. NSD took the first two weeks to slowly move the package through their network, then on around March 26th they apparently lost it. They did not find it until April 8th after numerous emails. They probably never would've if I hadn't micro-managed it with inquiries after the tracking stopped updating. The item has been sitting at the semi-local terminal, since then. That was 7 days ago. I still have no new delivery scheduled and they do not seem the least bit concerned about that. They just put the item back in their unreliable system and only occasionally respond to my emails with apathetic canned messages. Again, there is no new scheduled delivery date. Takeaways: 1. Never buy online from Lowe's. Have it shipped to store and pick it up. 2. If you somehow get stuck with NSD on a shipment from another vendor, cancel that purchase as soon as you can and save your time. 3. The moment I post this review they will reply with an automated canned response showing concern and offering me the same email address that I've been sending to all along. It's a bot spam reply. NSD is a wholly disorganized, apathetic, and unreliable carrier. read more

Edit: Marshall, you and your Yelp patrol co-workers need to stop saying you're going to have someone reach out to me, to look like you're doing something. Nobody has reached out to me, nobody will reach out to me, nobody seems to have much of an interest in doing anything to help me or the other people who are having issues getting their stuff delivered. Sad I even have to rate it at least one star, as they deserve zero. My ladder ordered from Home Depot still hasn't been delivered. Ordered at the end of June, it's been sitting in a "local last mile delivery terminal" since at least July 15th. I've called multiple times, most of the time no one answers. One the rare occasion someone has reached out to me (usually through a bad Yelp review) they keep insisting they will call the last mile terminal location in Orlando, and I never hear anything back. All these clowns like Marshall, Pat, and Robert replying to the bad Yelp reviews never actually do anything, as Marshall said someone would contact me, of course no one ever did. I've filed a formal complaint against the BBB, and I am considering filing police reports in Virginia and Orlando for stolen property. At this point I'm not even expecting this product to ever be delivered. The absolute weirdest thing about this entire ordeal is that NSD absolutely refuses to tell me where this last mile terminal even is in Orlando. I've offered to pick up the item myself, or contact them directly, and they refuse. They won't even consider it due to "privacy issues". What this tells me is that more than likely these last mile terminals are actually some independent delivery contactor's storage unit, and their independent contactor is the one's actually delivering these products, and that's why they won't provide any contact information. I've never interacted with such a poor delivery company in my life. All these reviews on Yelp, and the BBB underscore how bad this company is. Home Depot, Lowes, Amazon, and any other major company that uses this company really needs to rethink about using them in the future and the damage it's doing to those companies reputation. Any product I order that uses NSD as shipping from here out I'll just cancel the order immediately so I don't have to deal with this garbage company ever again. read more

Definitely the worst shipping company ever next to Fedex! They are just HORRIBLE! Long story short, I had received some defective furniture. Merchant had assigned these idiots as the pick-up company for the return. Since then, NSD has made zero effort for exactly over a week for arranging a pick-up date. They are pathetic, unprofessional, flaky, and have zero integrity! read more