I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

Unbelievable friendly fast service! Why? They opened the door for me coming in. Immediately got the…read morepart I needed for my car and checked me out. Then, ask for to me come back. I like this place. Most of their parts carry lifetime warranty. Just be sure to keep your receipt. I keep mine in my glove compartment of my car as well as my truck. Yes, I will come back. It's only a couple miles from Hamilton Place Mall. It's easy to get to and lots of parking, You can also get back on Interstate 75 with no problem as there is an excess ramp at the same exit that this Auto Parts Store is located.

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

I came in to get a repair on a coolant bypass valve that takes 1.5 hrs to complete for a competent…read moretechnician, they ended up needing my car for 5 days to identify and correct the problem even though I communicated the issue when I initially brought them the car. They insisted I only needed my oil changed to clear the code I had. They then broke a heating line on my car, lied to me and told me that it was brittle and old and broke on its own on a 6 YEAR OLD CAR. I contacted the service techs at Toyota and they informed me that was highly unlikely. Their manager then lied to me further and doubled down and gave me a bad discount. Businesses don't feel the need to give a discount if they're not at fault for breaking your stuff. Do not trust them to do anything more than change your oil, if that. Will never be back.

Unlike some reviewers I've had 2 very positive experiences with Long's service department. I took…read moreour G70 in because it was making a loud dragging sound. They looked at it immediately and said there was a stone in my brake, and fixed it. I made an appointment for late August to have the 15,000 mile service preformed. it took a few hours and everyone was helpful and friendly. ONLY NEGATIVE...other dealerships returned my car clean and washed. Apparently Long does not do this. it's not a big deal but sure is nice when a dealership does this.

Bought the prepayment package for the oil change and was told it didn't have to come back here and…read morefound out later that in fact I did have to return. Decided since I prepaid I would drive the hour to get here. After waiting an hour and a half- the tech comes out to tell me they ran out of oil AFTER draining my car. They apparently have no way to track if they are low on oil!!! Needless to say, I am canceling my prepaid and never coming back!

I had them put new shocks and struts on my truck. The front ended being 2 1/2 inches higher than…read morethe back. They recommended waiting a few months for them to settle. It settled to 2 1/4 inches and their only solution offered to me was to raise the back up for another $350. With the front end higher than the back the wind blows be everywhere at highway speeds. Now I am forced to spend another small fortune to find someone to replace these brand-new struts.

These guys know what they are doing and will definitely set you up for success! Matt and his team…read moreare awesome!

Great service from all working there 1st Class extremely knowledgeable about Autumn Bell parts and…read morevery helpful to make sure I get the right ones

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They have provided me with exceptional service every time have taken my Jetta to them.read more

It's always hard to find a good shop to work on your car but even more so with a European car. I'm…read moreglad I found German Autohaus!!! Greg, Brent and Andrew are the best! These are true car nuts that love the automobiles they are working on and it shows in their work and customer service. I'm very selective on who I let work on my car but I would trust these guys with any level of work. They will take the time to discuss your car and give their input on the best action to get your car back in perfect running order, highly recommend!!!!