The wife's Audi Q5 went in last fall for a few things, but working with Perry gave me complete…read moreconfidence in QEG - we wound up having multiple things done to her Q5 to update it a bit and make it more exciting: new front grill, new blackout emblems, new aftermarket air intake, a tune to make more ponies, fresh powder-coated rims and new tires all around plus an oil change. The price for everything including labor wasn't cheap, but it was good for the amount of professional work that went into what we wanted done. They took the minimum amount of time and Perry worked with me along the way as I kept adding things. We recently got a check engine light and got it into QEG to find out that the turbo was having a problem. Instead of a bill for an entire new turbo and associated labor costs, they narrowed it down to a $400 part (plus labor of course) and saved me a few thousand. In and out with ordering the part was less than a week. These folks know their Audis!

Perry, Jimmy and Pops are great to deal with, and the mechanics do a great job. We use them for my…read moreson's Volkswagen, and they are very knowledgeable. They worked on a headlight harness, control arms, and they were even competitive price wise for new tires. They work on Audis, Porsches and Lamborghinis, too.

Rudest employees out there. I asked for help if they could check something on my car and they told…read moreme they were too busy. obviously they lost a sale

Great Customer Service,was extremely helpful and helped us when our car wasn't workingbattery was…read morejust about dead. Found this O'reilly on Yelp and glad I did

Trent is a boss. In and out in 5 minutes for a new battery and replacement. Knowledgeable and great…read morecustomer service. Get this man a raise and into a leadership position!

I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

Ernest is the man. 10/10. Prompt and professional. Would definitely recommend to anyone.read more

Before the pandemic, I had an older car that leaked most of the common fluids on a regular basis…read morebut not enough to warrant expensive repairs. So, I would go to O'Reilly to pick up these fluids to top off from time to time such as coolant. The customer service at this location is always great, providing the most cost effective product and service recommendations. When it comes to car services, O'Reilly offers free battery tests. If you've got an older vehicle, this place should be on your monthly shopping list!

I know nothing about cars but was having trouble today with my battery. I went in for some…read moreassistance and Brandon was so helpful in testing my battery and helping me select a new one. I asked if they could price match walmart and he even did that for me and installed it. They are all so friendly and helpful and have a nice selection of items. I was happy with the service and even though the prices are a little more the convenience and good service was worth it.

The staff are very helpful and friendly. Parts are of decent quality. Returns are handled without…read morehassle.

Great service from all working there 1st Class extremely knowledgeable about Autumn Bell parts and…read morevery helpful to make sure I get the right ones

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Okay! First things first. Itza chain. Autozone is a chain…read more Yes, one of many stores; cooperate; cooky-cutter; complete with uniformed minions following a rote-styled approach to customer service. But what great service they offer at this location! They consistently find parts for my late father's 30-year old, foreign-made pickup truck, aka 'Rattler'. It might be a strange gasket, an odd bolt, a pair of compatible wiper blades.......or even oil for a building's door closers! I understand that most Yelpers have a bias toward indy-owned/operated venues, and that's not a bad thing. Private ownership and individualism is highly touted in our country, and in the face of increasing local and national regulatory requirements, coupled with the 'new' economic climates that seem to have become the norm, successful start-up venues are increasingly rare. So supporting same is very important for Truth, Justice, and the American Way. Yet, I must sing the phrases of this particular 'zone nestled in the heart of Hixson! The staff has never failed to be helpful, pleasant, and courteous, and have never been condescending toward my ignorance, or my sometimes 'laughably' small purchases. The store is clean, well-lighted, and well-staffed. "Hurrah-huzzah!" for the entrepreneur; but let's not forget to offer 'Kudos!' to the big guys when they get it right, as well.

Had a great experience at this store! I was at the store in ooltewah and I was met with a rude…read moreemployee. I left and went to the 58 store and was greeted and tended to immediately! Was in and out in 5 minutes and got exactly what I needed! Associate Jordan was especially helpful! 10/10 would definitely recommend over other auto zones!