Tinted my Tesla 2 years ago, it was their first, so while I was irritated at my screen being dripping wet causing my seat heaters to stay on in 90° weather and my seat to readjust for hours until the electronics dried out, the tint looked good- one minor wrinkle and a few bubbles that eventually evaporated. Lesson learned - cover the touchscreen so it doesn't get wet.
Had to have the windshield replaced 2 years later, so we brought it back to them for that. When we picked it up, we noticed 2 badly wrinkled areas, stopped by to show them and they agreed it needed to be re-tinted. Got us in right away for that. Took them 3 more attempts and 2 days, but with the exception of lots of small bubbles (which we expect to work themselves out), so far, so good.
The BAD: we asked them to install aftermarket lights. They agreed but said sometimes Teslas were problematic, and that they'd had to remove someone's aftermarket radio because of malfunctions. No disclaimer for the work or waiver was signed. After paying $350 for installation, we notice 2 smaller rear lights haven't been installed, so the installer agrees to stay late to handle it. We take it home and note the fog lights aren't behaving as described on the aftermarket manufacturer's website. We ask them to re-check connections while they're re-tinting the windshield. We send detailed videos provided by manufacturer. We note that a wire cable clip in the trunk is now broken. Also, now our cameras are completely offline, their answer was essentially that we should contact Tesla for that. Cameras were functioning before they started work. After taking it back to a Tesla for repairs, the wiring connector has been broken.
They left our car unlocked overnight, which is a bit careless, but not too terrible considering we can lock them remotely. They inform us that the cameras mysteriously came back online, and the lights are functioning as they should and that all connections have been checked. (Ok, sometimes updates do weird things, and while there was no update since the cameras quit working, we're just happy to have the cameras back.) We pickup the car and the fog lights won't function at all unless the car door is open. Lights should be white when on, and be chasing yellow lights for turn signaling. That's clearly not correct, so I sent a text to one of the owners and it went unanswered.
When we noticed the state of one of the interior the trim panels today, with filthy fingerprints and not seated correctly, I attempted to send a photo and comment to the owner, and it appears that she blocked me as soon as I showed her yesterday that the lights we paid to have installed still weren't working. Zero customer service skills.
Today we're getting error messages that the low voltage battery is being drained and the cameras are malfunctioning again, as well as the street guidance system. While this certainly could be a coincidence, it seems more like they've screwed yet another thing on our car up.
Teslas are probably pretty finicky to work on, but if you don't really know how to work on these vehicles, then don't quote a price and agree to do the work!
TLDR: Lights don't work correctly, damaged the vehicle, left filthy fingerprint on the interior cloth trim, took 4 attempts to get the windshield tint correct, but they did eventually get it right. Lousy customer service when problems were pointed out. read more