Unlike some reviewers I've had 2 very positive experiences with Long's service department. I took our G70 in because it was making a loud dragging sound. They looked at it immediately and said there was a stone in my brake, and fixed it. I made an appointment for late August to have the 15,000 mile service preformed. it took a few hours and everyone was helpful and friendly. ONLY NEGATIVE...other dealerships returned my car clean and washed. Apparently Long does not do this. it's not a big deal but sure is nice when a dealership does this. read more

Bought the prepayment package for the oil change and was told it didn't have to come back here and found out later that in fact I did have to return. Decided since I prepaid I would drive the hour to get here. After waiting an hour and a half- the tech comes out to tell me they ran out of oil AFTER draining my car. They apparently have no way to track if they are low on oil!!! Needless to say, I am canceling my prepaid and never coming back! read more

If I could give 0 stars I would. I have never been lied to like I have at this dealership. I was taken advantage of for multiple items but I'll give you the 1st issue. I was quoted $28999, see the price written on the attached, because they "wanted to move the 2024 cars off the lot". After working out the financing 2 days later they said it would be $4500 more even though the price was still listed at $28999 on the website, see the add attached with the date that I went in to purchase the car. The finance manager lied to me, and the GM did absolutely nothing. The extended warranty, that I told them I don't want, Wells Fargo (finance company) says it will take 12 weeks to return. Just another way to charge me interest. Stay away from this dealership and Wells Fargo, they treat women, especially those over 65yo like we are stupid. read more

Long Hyundai - Long website showing the price on the day I bought the car and they increased the price by $4500 - Car Dealers Near Me - Chattanooga, Tennessee

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Horrible experience, the tried to bait and switch on the price when I called them out on it the owner stated he was concerned I was doing something illegal because I was buying a car for my mom. Nope went to another dealer read more

I have blue link in my car that has now expired. I have tried to set it up myself and purchase extension. I am having trouble with getting it set-up. I called Long Hyundai to see if I could come by dealership and get some help. After being transferred twice and then put on hold I was pretty much told I should go to website. Service is top priority for me and this is the worst experience ever. read more

1-Star Review for Long Hyundai My experience at Long Hyundai was nothing short of dreadful. The entire process was painfully slow and inefficient. Despite having a check in hand, I was forced to wait over an hour just to pay--and even after that, the car I purchased wasn't ready. The lobby was extremely uncomfortable: hard chairs, inadequate air conditioning, and the sun beating through the windows made it feel like a sauna. The day before, during my test drive, I witnessed employees and even a manager in a loud, unprofessional shouting match right in front of customers. The whole experience felt like they completely forgot about customer service. I've never been so happy to leave a dealership in my life. No car deal is worth dealing with the people at Long Hyundai. read more

This dealership has screwed me over twice holding vehicles for their buddies, how in the hell do you call me to the dealership have me fill out information to purchase the vehicle, make me wait an hour because you can't find the keys then sell my vehicle to someone else, Bad business no matter how you shape it. read more

This rating pertains to the Tucson's comfort/safety integrity. It is perplexing that Hyundai, despite constructing a well-built vehicle, would compromise customer satisfaction in two critical areas. Firstly, the incorporation of low-quality seats can lead to discomfort, becoming apparent only after prolonged ownership. Despite our complaint, the manufacturer asserted that the seats meet cushioning requirements. Regrettably, the passenger seat becomes unbearable after 20 minutes, restricting the vehicle's utility for long trips. We discovered this issue was not isolated, as others experienced similar discomfort. Consequently, the vehicle's intended purpose as a fuel-efficient travel option is compromised, rendering it suitable only for city driving. Furthermore, positioning the drive shaft on the console necessitates downward glance, posing a safety risk, particularly during sudden maneuvers, such as rapid backing. Twice a driver ahead of us had to backup and we couldn't quickly. It took looking down to search where the reverse was. Prospective buyers should carefully consider these factors before purchasing. read more

Richard did great work on our Santa Fe. Fast work at a fair price on our brakes. He also gave it a thorough going-over and let us know what it needs going forward. read more

**Profits above my Son's Safety - Unethical Practices & Refusal to Honor Hyundai Recall and Warranty - Long Hyundai, Chattanooga TN** My son purchased a **2017 Hyundai Tucson** in **April 2023**, completely unaware that the vehicle had a **serious open recall (Campaign 209)** tied to engine defects, including **engine seizures and performance failures**. As of April 11, 2025, the vehicle entered **limp mode**, unable to exceed **25 mph**, and has been **undrivable since**. We took the vehicle to **Long Hyundai in Chattanooga, TN**, only to be told that since the **engine has not completely seized**, it **does not qualify for repair under Recall Campaign 209**. This contradicts the very spirit and intent of the recall -- to **prevent** catastrophic engine failure and **protect drivers** from dangerous breakdowns. More disturbing, however, is this: - This vehicle was serviced under **Hyundai Service Campaign 966** on **February 21, 2022**. - That service included an update to the **Knock Sensor Detection System (KSDS)**, and **Hyundai's own language** clearly states that this qualifies the vehicle for an **extended Powertrain Limited Warranty**: "15 years or 150,000 miles from the date of original retail delivery or date of first use, whichever occurs first, for certain engine repairs and/or replacement caused by connecting rod bearing failure." Despite this coverage, Long Hyundai is still refusing to replace or repair the engine. They've quoted my son **$7,500** for a replacement -- an outrageous figure for a known defect that **Hyundai itself acknowledged in its recalls**. As the **Corporate Controller & Director of Accounting** for a **Tier 2 Automotive Manufacturer** and a **leading Farm & Construction Equipment Manufacturer**, I know precisely what powertrain costs should look like when buying engines at volume. The markup and denial of warranty coverage here are indefensible. To make matters worse: - The recall documentation **explicitly states** that **no Hyundai dealer may sell a vehicle covered under Recall 209 unless it has been repaired**. - This Tucson was sold in **April 2023**, well after Recall 209 was announced in 2021, and **no recall work was ever performed** prior to the sale. - **No complimentary loaner**, courtesy vehicle, or even **discounted rental** has been offered to my son, who has been **without transportation since April 11th**. This experience has been nothing short of **infuriating**, not only as a father concerned for his son's safety but as an automotive professional who expects ethical compliance from a brand with global reach. If this is how Hyundai and Long Hyundai operate -- denying legitimate recalls, ignoring warranty coverage, and leaving young drivers stranded -- it's hard to understand how they can claim any commitment to quality or customer care. ### Bottom Line: **Long Hyundai and Hyundai North America are failing to honor their legal and moral responsibilities.** **This vehicle is unsafe, the recall is being ignored, and the extended warranty is being dismissed.** We are now seeking **legal counsel** and plan to escalate this issue as far as necessary. read more

Service guy RICK has TERRIBLE customer service DO NOT do business with this guy. Had to get my Hyundai Kona 2020 fixed here TWICE because the repair shop couldn't figure it out the first time. Come to find out, they didn't put the hose all the way on in my engine so my car could barely go over 45 mph. The communication SUCKS and did not get an update on my car for over two weeks unless I called them to ask what the update was. They also lied about the price saying it would be $600, then turned out to be $860! Keep in mind I am still under warranty. - they said I needed new tires so agreed to the price thinking it would be what Rick told me. This dealership has terrible customer service and once my warranty is expired I will NOT be coming here anymore. Save your self some time and money and do not do business here with them. So Silly!!! read more

Jeffrey was awesome! Made my car buying experience super fast and easy, I really appreciate all the work he did for me!

AWFUL customer service. Have called 15+ times with no answer. My car has been there for 3 days now and they haven't called me once. They said it would be ready by the end of the day today. I just went and the doors are locked. I have a life and can't rely on others to bring me to and from work. read more

Services and sales was good. Picked up a Hyundai Tucson hybrid. They had given me a decent price and had it ready the same day and added some extras too which I appreciated. My sales guy stayed on top of things and was responsive when I called or texted him. Better responses from Long Hyundai vs the other dealerships. read more

This place is a MESS. Had my car towed here because car conked out. The communication and service response is awful. Phone rings and rings, no one knows what is going on and know one knows anything about anything. When you call to find out status of your car it's a joke they don't even have a system where you can tell them your name and they look up your car. Say they will call you back and no one does!!! Car not even fix conked out again a few days after getting back. AVOID THIS PLACE!!!! read more

Called about a particular car that was online, spoke with a salesperson about the vehicle in which he informed me that he would have the vehicle ready for me in the front. Got to this establishment, only to be told the vehicle was in the repair shop and wouldn't be ready anytime soon. While speaking with the sales rep, he kept calling me Bud, which then began to frustrate me and I politely reminded him of my name for the 3rd time, and that this a business transaction and not a social gathering. Respectively, we're not friends and I find that respect and courtesy has completely went out the window. I will not be spending my money here. read more

Brought my brand new 2023 Tucson with an key error on dashboard. First they said it's just a remote battery free of charge , they won't charge for it then the lady came out and charged me 8.69 $ for a tiny CR watch battery . Then they said your good to go ., They could have run diagnostic to see if something wrong ., first stop same problem ., gotta wait till it starts back on with 2 little kids . read more

Long Hyundai - Dashboard - Car Dealers Near Me - Chattanooga, Tennessee

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Absolutely the worst experience I've ever had with any car dealership. 2015 Sonata Sport/LTD 45K miles Upon arriving at the service department my contact was a lady named Cody. I took my car in to get the Blind Side Detection (BSD) repaired. I was very detailed in explaining the issue. I explained that the passenger rear radar unit needed calibration or replacement. Proper calibration requires removal of the rear bumper cover and specialized tools from Hyundai. I explained that the radar is probably defective and that it would be WISE to have a replacement ready to install so I don't have to leave my car for days while the radar is ordered (this is warranty work and they didn't have a loaner car available so I had to rent a car). I also told them the keyless entry didn't work on the drivers side and it is due to a bad connection at the door. If I press in on the harness it will work for a while then it stops working. I also told them that the GDI fuel pump is very noisy. It wasn't nearly this loud when I bought the car. I told Cody that my trunk failed to open automatically as well. It would unlatch but not open. That defeats the whole purpose of having a trunk lid that opens via proximity of the keyfob....IE....when your hands are full. They said they would take care of it. They offered additional routine service that I accepted. They offered to rotate my tires. I said no thanks. I will take them back to my tire store for that work. I leave with my son in the rental car. Later Cody calls and stated that my car needs an alignment. I asked why are they looking at my tires since I already stated I would let my tire store take care of that. I was told that they had already done the rotation and checked the tire pressures before she had a chance to tell them I wasn't interested in the service. I then inform her that the tires are Michelin Pilot Sports, they cost over 1K, I had them installed less than a month ago AND I had a 4 wheel alignment done right after the tires were installed. The car rode down the road smoothly and you could take your hand off the wheel and it drove straight as an arrow. This was the first sign of dishonesty with Long Hyundai. I get messages in my email claiming my service is complete. I go pick up the car with my son. I am told by Cody that they didn't repair the door harness because the keyless entry was working. I told her it would fail again and reiterated the issue is in the plug on the door harness. I was told by Cody that the tech informed her the trunk was operating normally. She stated that the tech had said that the lid was only designed to automatically unlock and not auto open. I explained that it had been opening automatically until about a month ago. I was told by Cody "I will do some research and let you know what I find and call you". They didn't touch the GDI issue. I was told by Cody that the noise was normal. I stated that it's not normal. I said "let's go grab another Sonata Limited like mine in your parking lot and see what it sounds like". I was told they didn't have any Limited/Sport 2.0 Turbos on the lot so we coudn't do that. I pay a $550 dollar service bill that was for an oil change and brake job. The brakes did seem to be much better. At that price they should have installed gold plated rotors and calibers. STEEP! Driving down the road I check my tire pressures via the dash computer. 35, 32, 32, 27. I pull over at a gas station and confirm with my digital air gauge. I adjusted the tire pressures. I then noted that the tires had not been rotated. I also noticed that one of the center caps was missing ($50 each). I am not very happy. I continue driving and a couple of minutes later the BSD light starts flashing. This was the main reason the car was taken in for repair. I was told by Cody that the service tech had driven the car for 30 minutes and the BSD was working normally. I knew this was a lie because the BSD light comes on normally after about 10 minutes of driving and on this day it was the same as usual. I get home and call to tell Cody about the issues. The service manager puts me on hold for a while then picks up and says Cody has left for the day. I finally talked to her the next day. She apologizes and says they will take care of it. She says they will wait till they have a loaner car available to schedule my repairs (I had spent $175 on the prior rental while my car was being serviced over 3 days). I never got a call. I called them. I asked about my center cap. Cody says it is there. I tell her I will come and pick it up. It takes a half hour for me to drive there. I'm literally pulling in the parking lot and she calls and says "whoops...my bad...it hasn't been ordered". Since then it has been a lot of promises and nothing has been done. I will detail the car and sell it before May. I will never buy Hyundai again. PS...the trunk had a TSB when my car was there. It's now in recall! https://bit.ly/2GB5ih9 Moving on! read more

Long Hyundai - Missing wheel cap after they serviced my car. - Car Dealers Near Me - Chattanooga, Tennessee

Do not come here unless you have a warranty. I caught them red-handed trying to scam me. My car was broken into a few weeks ago. They repaired it, got it back to me, and within the week, my car had difficulty starting. I dropped it off overnight and it became clear that the issue was a faulty fuse causing the tail lights to stay on and put a drain on the battery. They tell me that the lights being on had completely drained the battery to the point it couldn't be charged anymore. They told me that when they tested it, it was pulling 100, and that I for sure needed a new one. I asked for a quote and they told me for the battery alone it would be about 250. Shocked, I tell them I couldn't afford that. They cut me a deal with the fuse and put it in for free. At this point, I was relieved. I thought they were helping me out By comping the labor. The girl I worked with had been so kind and friendly, maybe she didn't know what they were up to back there. So I then brought the car to a local mechanic that I knew would cut me a deal. After a while, he started asking me why I thought I needed a new battery and I told him the story. Then he got upset. He tested the battery right in front of me and I saw with my own eyes that it was at 88 percent health, and that it was pulling 610, not 100 as I had been told. So let this be a tale of caution if you're considering coming here. Don't. read more

Extremely disappointed about the poor quality of service I received at this dealership and repair shop. Only brought my car here to be fixed due to it breaking down out of town. While my engine replacement was covered by warranty, several mistakes were made while replacing it including forgetting to put in the spark plugs. My Hyundai is also a push to start and the repair shop didn't see any problem with letting me drive away with having to manually use my key to shift gears. Additionally, the communication from this repair shop was non-existent. I never received an update on my car unless I called asking for one. I would highly recommend against having your car fixed here. read more

I was in an accident and needed to get a car and this place made it SO fast and easy! Eric was our dealer and he's the BEST! Ask for Eric! read more

Long Hyundai - Car Dealers Near Me - Chattanooga, Tennessee

Another local dealership (IC) diagnosed these codes: C1612, and C1212. IC stated the codes listed were a dealership responsibility. IC transported my 2013 Hyundai Elantra to Long Hyundai 11/10/22. Multiple phone calls and no return call re: my 2013 Hyundai Elantra. *On 11/16/22, I went in person and John Rose @ LH stated LH will NOT check codes unless engine light was on. On 11/16, I received multiple costly services from LH. *On 12/11, after only 527 miles, my car continues to have No power when gas pedal is engaged, and Zero RPM's. *On 12/12, I took it back to LH and received multiple costly services again. *On 12/17, my car continues to exhibit No power when gas pedal is engaged and Zero RPM's. There will NOT be a Third Time. read more

2021 Kona had the check engine light come on at the beginning of April. After 6 weeks of being ignored, put off, no communication, file getting lost, no call backs, no answers, driving off the lot and light came right back on... My experience with the service department at Long Hyundai was the worst I have ever had. I couldn't even get the service department to answer the phone most times. When they did answer, they couldn't find my file. Then they hadn't had time to look at the car yet. It was a terrible experience, and I will not return. By the way, Eric McKenzie and the sales force are outstanding!! Best ever! read more

Great service every time I go in. I will definitely get my next vehicle from here again. Staff knowledgeable and eager to help.

Usually, I have good to great service at Long Hyundai in the Service Department, but the last couple of times I have asked for the courtesy car wash and vacuum when I was there for an oil change. This time was no different, I called and made the request when I made my appointment. Although I was a little late to my appointment, I had called to let them know I was running late and would be there close to the appointment time. When I arrived, I mentioned while checking in that I had requested a car wash and vacuum. An hour later, I was told my vehicle was ready but as I got in it I realized they had not done the courtesy services AT ALL or maybe they did a crap job of it. The vacuuming was NOT done and I believe that was the case also with the wash since my car was still very dirty. I may be a woman but I love my car and take good care of it. I may have been a little late to my appointment, but I did call them to let them know that I was on my way, something a lot of people don't do. There is no sense in offering a courtesy service, a long time customer requesting it and not receiving it. read more

Got very poor customer service. The service department is the worst one I have ever dealt with. The service advisor told me that they had the part in stock to fix my car and it would be fixed in 3 days. A week had passed by, and did not hear from them. Then I called them and a different service advisor told me the they did not have the in stock and would have to order it. I called and nobody answered the phone and my I left messages, and my phone calls were not returned. Two months went by, and I had to talk to manager in order to get my car fixed. The manger found the part. I was lied too, and despise their dishonesty read more

I had to wait half an hour to even check in. As it turned out, it was too soon for my scheduled maintenance, so all they had to was look into a malfunctioning sensor on my right side mirror. There were no codes present, so they reset the sensor. I arrived at the dealership around 1:40 and left shortly after 4:30. Seems like a long time to reset a sensor, but I don't know what is involved. read more

The service team at this location is great. Everytime I need something done to my vehicle, they provide amazing service. Brent always goes above and beyond. It really shows how much he cares for the clients. You need to hire more people like Brent to work for your company. Thanks again Brent for always helping and making sure my vehicle is in good hands. I would definitely recommend the service team at Volvo, to all my family and friends. read more

Although, they worked me in yesterday, my car was finished by the time I returned. The cost was emailed to me as well as a motive when it was ready. The persons I talked with were very nice and accommodating! read more

Initial pleasant experience, ordered/negotiated price on vehicle promised 4-6 week delivery. Month later told vehicle next in line to be built, two weeks later told still not started, addl two weeks later still not started so now nearing 8 weeks. The reason build not started kept changing. Next they said it would take an additional 3-4 months to receive with continued changes in reason why this was happening. They then suggested we purchase exact same vehicle for signif more money. Initial sales person we dealt with apparently just suddenly no longer worked there. The manager, Randy, never returned any calls to attempt to work things out. See LOTS of good reviews and not sure if there is a change in management but overall treated poorly, very questionable stories/practices. As result shopped around and found a SIGNIFICANTLY better deal at a more distant dealer with VERY respectful/honest behavior from start to finish. It DEFINATELY pays to shop around and not put up with such poor treatment. I very rarely write reviews but this experience in this case required it. read more

My Genisis would have been my third car purchased from this dealership but after multiple attempts to purchase/reserve/order one, I, by chance, dropped in at Grayson Dealership in Knoxville and reserved one and two weeks later a 2022 (what I had ordered in the first place) was traded in at their BMW dealership with 3000 miles and I purchased it. Now to the crux of the problem. Every time I've attempted service appointments, I've made multiple calls to schedule each. No one answers when referred over to the "Service Dept". In addition, when I finally did take my car in, I was kept for hours (4) when the service was to take one- and one-half hours (with the exception of the one time I did choose to use the concierge service). All three times the service or maintenance light was not reset, and I had to drop back by to have it reset. One of the times, the "low windshield washer light" came on minutes after driving away at which point, I just filled it myself. I still have a change oil warning on and was told they couldn't clear that, that it would take a software update to achieve the reset and informed me to do it at home on my laptop. REALLY?!? And a service dept that doesn't open until 9am? I've owned a Mercedes and a Volvo and never run into these issues with either of Long's service dept for these. Have all service departments with Long declined? Clearly this company has no interest in retaining customers or providing adequate service. read more

Let me begin by saying that Nate took really good care of me. I have no problem with him or any of the schedulers. My problem is with the service I received from the service department. I brought my car in to have oil changed, tires rotated and windshield wiper replaced. I later discovered that the wiper blade was not changed. So I had to bring it back. After the rain stopped I washed my car only to discover that tires had not been rotated. As I was driving I heard a noise coming from the rear. I discovered that the rear brakes were bad and rubbing the rotor. Had the tires been rotated, (a service that I paid for) my rear brake pad would not have gotten into my rotor. Again I brought the car back was charged and additional 250.00 which I had no problem paying. My problem is that the repair did not include turning the rotor. I was told I would have to pay an additional 250.00 to get a new rotor. Had I gotten what I paid for originally my rotor would not have been damaged. I rate the service one star because zero was not offered. I am a repeat customer who has bought two Genesis and I even did a commercial for Long, where I bragged on the service after the sale. I recommended my mother and brother to you and they both bought cars. My sister in law who I also recommended also bought two cars not to mention the numerous other people that I have sent your way. I was planning to by another car but due to the service I decided to buy a Mercedes instead. It is on order will be here in March you can check with them if you like. I forgot to mention that I had to wait 2 hours and 20 minutes and I still did not get what I paid for. I also called to complain and I was told that someone would call me back of course no one did. Randy Jacks loyal, disappointed and unsatisfied customer read more

rating should be no stars instead of one. purchased a new Kona from them. when I was reading car manual I found that they had failed to give me the mechanical keys in case the battery died to open the doors. I went to dealership they said my car did not come with mechanical keys. I contacted Hyundai Customer Service and they said it did come with the mechanical keys and that the dealership will get them for me. After multiple phone calls with long and Hyundai customer service, it's three months since I purchased this new vehicle and still do not have the mechanical keys. They will not return your phone calls. I recommend if you want a Hyundai vehicle drive to a different dealership. I love the car but this dealership is the worst company I have ever dealt with read more

No Stars for the Long Hyundai Dealership!! I tried to replace a Hyundai Elantra power steering assist motor coupling gear. I could not get to the three t30 screws that held the power steering motor together. I called the maintenance department and told them the issue. We brought the car into them and we were told to be there by 7:30. Car was taken back at 8:15am (no biggie). We were told 1.5 hours to get the part replaced. I also told them about the steering wheel being off alignment. We get the car back and the steering wheel is still off alignment and we have to go back to them. They call after back and state that I have broken a piece that they had taken off and put back on with no issue. They take it off a second time and magically I must have broken it. When we received the car the first time after service the technician had put the trim back improperly and my wife took a photo of it. I find it weird that it was fine when we took it to them and now its magically broken. Also they stated that the tilt wheel system was taken apart (Yes I did that). They didn't put it back together rather they stated that the parts were on the floor then they were in the cup holder ( their story changed a couple of times). So we are now paying for labor again to go back to the same area. I defiantly attempted to fix a 10.00 part which has now cost in the range of 700.00 dollars. I DO NOT RECOMMEND SERVICE at this location. We will go to our mechanic instead of the dealership. Labor rates at dealerships are higher because they are the subject matter experts, but this place (Not the Technicians) has a terrible service manager. They stated multiple times they had never seen anything like this (the Tilt lever). I stated don't you guys have a shop manual for these vehicles? Very poor service. read more

I brought my friend to her 9a.m. appointment. We had limited time to get things done. Once she was checked in we left the premises with their promises of a progress call. No one called and no one answered when she called them. Poor service. After 4 hours we were back to pick up her car. They hadn't looked at it. Told her "you got bumped back back because you were offsite. But we'll look at it now ." Isn't an appointment a guaranteed time of service? What's the point of making an appointment if they make customers wait in order to serve the dealership's interests? That's just bad customer service. As we waited, her service rep left for the day. As he passed by us not a word to her to advise who would be following up for her. Again, just very poor service. read more

I leased a new 2020 Hyundai Kona Ultimate from Long Hyundai. Ardis Toney was the sales person that helped me. Why can't all sales people be as awesome as he is. He bent over backwards to get me the vehicle I wanted at the price I wanted. He was extremely informative and he knew the answers to the hundreds of questions I had. I have purchased 21 vehicles so far in my life. Ardis Toney has been the best salesman I have ever had. Long Hyundai and Ardis Toney have a customer for life. I will not only buy from them but my whole family will only buy from them. read more

I got my car serviced yesterday and during the whole process I almost thought this was not a legit place. I took my car in to get a regular service appointment at 8am. I then used the uber service they offered complimentary for me to get home and they told me they would schedule a ride back when my car was ready. They also told me I receive text messages about the updates on my vehicle. It was 9:45am I had heard nothing. So I called so I would at least know if they were working on it. I got put on hold for 5 minutes just to finally hear "I couldn't get ahold of your service advisor, Miranda" so I was like okay well can you tell me any information "no I cannot that's not my department" so then I asked well can you transfer me to that department so I could speak to someone there so she did. He didn't seem interested in talking to me since he was not my service advisor so he was very short. I decided to give it another try in about 30 minutes, thinking maybe she went on lunch break. I called back, got put on hold, just to hear they can't get in touch with her but they have started working on it. I asked for an uber back so that I could be there whenever it was done and not waste anytime getting back, but was told only my service advisor can do that for me. I had to be at work at 11 hence why my appointment was so early. So I had to spend $$$ just to get a uber to get to work AND go get my car on my lunch break because at least they had the courtesy to tell me it was done at 1:45pm. Miranda was not there when I arrived. I understand sometimes people get sick or have to leave work in a moments notice. I am not upset with Miranda but more so with this awful communication system. If I call to check on my car I expect an answer from anyone in the department with specific updates. What REALLY ticked me off was I wake up this morning, THE DAY AFTER, at about 7:45 and get all these text alerts about my car's updates. I'm assuming it's whenever Miranda came in this morning. Overall, I have not waited 5 and a half hours on a FRIDAY morning, RIGHT when they open, when most people are at work, on my car to get a simple oil change. This was ridiculous and needless to say, I will not be back. read more

Very dissatisfied with the Hyundai Service Dept. A month ago we received a letter that our 2012 Sonata needed computer soft ware update. This is the best car we ever purchased! No problems at all until the service department did the computer software update. 112,000 miles and it ran perfect! After the update it started loosing power and the check engine light came on. The code indicated the turbo waste gate sensor needing replacing. I purchased at your dealership for $293 after picking up my car that they had for over a week the engine light came on again- code indicate the knock sensor needed replacing I brought it to your dealership and had it replaced. When I picked it up the same day the check engine came on again. This time it stated it was the crank shaft positioning sensor. I brought it back to your dealership but did not clear the code. Your technician called and said the problem is now the oil control valve. Which is going to cost us $476 As I stated we had no issues with our car until the updated the computer software. We are going to pay the $476, however as I told the technician, WE WORK HARD FOR OUR MONEY and we are not going to continue dishing out money. And if our issue is not resolved we will be filing a complaint with the BBB. This not a threat- but a promise! read more

My first time using Long Hyundai. Service was fast and friendly! I definitely will be coming back!

I have nothing positive to say about Long Hyundai of Chattanooga. They worked on my 2017 Hyundai Veloster multiple times and it never ran right. I would not buy a Hyundai and I definitely wouldn't got to Long Hyundai with your business, my wife has a Nissan Sentra and it is much better than my car was and her car is a 2008. read more