If you are selling a car outright or looking for clean late model used cars this is the place. I have sold a few cars here over the years and it's always a smooth transaction. read more

CarMax - Used Car Dealers Near Me - Chattanooga, Tennessee

So I truly believe in second chances and I'm glad I gave them. My sales team Willie and Everett did amazing work. Unfortunately like any used car there issues. They have taken care of me completely and I'm truly grateful for the round trip lift rides and loaner cars. I would completely ship here again. read more

CarMax - Used Car Dealers Near Me - Chattanooga, Tennessee

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This is the second time I've worked with them so that is shame on me. I have zero clue what actually is part of the 120 point inspection because twice now they have sold me a bum car with varying degrees and areas of degraded parts. Make sure to check your DOT codes on your tires because the law only says tread matters. Do not let them sell you a car with old dry rot tires because they have zero obligation to make it right. Also their 1800 number customer service is also a pushy AI bot. Then if you can preserver to get a human they just want to talk over you to tell you to talk to someone else if you're not calling to talk about a sale aka money. Can't wait for how my voice and data is going to be distributed. read more

One of the best car purchase experiences I have ever had. A no pressure environment from every department. We were considering several different vehicle makes and CarMax shipped two different ones to their location for us too tryout. They were helpful showing us the car's history and things to avoid. Yeah the price is non-negotiable, but that is what makes the dealership low key. I would highly recommend CarMax to anyone who is searching for new or a replacement car. read more

The car i scheduled to test drive had to be jumped before I could drive it. I was told you only get a 30 minute test drive which seems a little sketchy to me, I pulled over to a parking lot to check all the bells and whistles when the sunroof got stuck. I had to drive back to the dealership in December with a stuck sunroof in a car they had to jump off for me to do so. read more

My experience with Carmax was less than favorable. Here were my primary issues. (1) Carmax ran a hard credit check without my permission. They jumped from a "not impact to your credit" pre qualification to a hard credit inquiry. Had no idea until I got a notification from LIfelock. Who does this? I was already soured after this. (2) We had a car brought in to look at and, when it finally arrived, the tires on the car were literally dry rotted and cracking. This is after we were told the car was in like-new condition. (3) Carmax said they wanted to follow up and there has been zero effort on their end to follow up. I really like the idea of Carmax but they are clearly lacking on the personal touch with customers. My experience has turned me off completely...and we had money to spend with them. Sad. I hope your experience is better than ours. read more

Jason in the service department was so kind and knowledgeable, and so quick to help me solve a problem. I love my Lexus NX300, but sometimes I just need a little help figuring things out. Jason was the best. Thank you! read more

Kasan was the most helpful person I have dealt with when it comes to buying a car. He went above and beyond to help me, was very patient, and never made me feel pressured. Loved Kasan and will be working with him again in the future! Will definitely work with CarMax again due to him being so helpful. read more

More like 2.5 Stars. The process over all wasn't bad. I would not paid more the $99 for delivery because in retrospect I probably would not have accepted the car. Most of this was my fault because I assumed the car had been detailed as advertised and didn't look it over. I was told that once the car came in it would take up to three hours to clean up n be ready to go. After further examination there was a gray dust or residue here and there. When I drove back to the store to ask about the detailing/3 hour prep, they told me they vacuum them out and run them thru a car wash. I paid to have it detailed. When I called back to talk to the salesman about this, he didn't return my call. We were hesitant to buy an extended warranty we were assured it was bumper to bumper. I need to have a lawyer translate into layman terms. Plus I'll never buy something again that's buy it now or forget it. read more

To walk into one, you know that it's a great experience. But! There's a catch. They DON'T use Kelly Blue Book for the true resale value of their vehicles. With that being said, a car that should be resold at 13k, being listed at 16.9k or 17k. Though that includes tags, title, and registration, and that's clearly 3k+ more than what it should be. And that's just for a car I'm interested in and that's not all. Don't let them add on anything like a warranty. The one that was proposed to me took the final bill up from 16k to 24.5k... Who? What? Where? Sheesh. That's highway robbery. Be careful and ask questions. If their prices aren't negotiable, politely tell them thanks but no thanks and walk out. read more

As I wrote just last week, I was in need of purchasing a car. I chose CarMax because I bought my last car from them. I love the no haggling pricing. Everyone I encounter there are so nice and friendly. I never feel like they are swarming at me like a bunch of rabid car sales people. I had my chosen car transferred from another location to the Chattanooga location. I also put another car on hold to just compare the two very similar vehicles to decide which one I wanted to purchase. My sales person, Pam Meade, was busy with another customer when I came in on Friday. She had another sales guy, John, help me out. John had assisted me in test driving a couple of cars the week before. I checked out both vehicles and decided to go with the one with less miles on it, even though it didn't have all the bells and whistles the other vehicle had. The vehicle I chose, is not lacking in anyway, it just doesn't have a lot of add-ons. Hey, I've lived my whole life without a backup camera, I think I can still do without. - LOL. The pricing and loan agreement was explained to me very clearly and again, with great customer service and helpfulness. There were a couple of things that needed to be fixed on the vehicle, so a service request was put in and I spoke with the service manager who assured me that they would be able to deal with the issues. I have every confidence that they will. I really feel so much more comfortable dealing with CarMax and their business model as opposed to a traditional car dealership. CarMax really makes you feel welcomed there, like you're a part of the family. I appreciate that this helps take away some of the stress of a major purchase. read more

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I bought my Audi in Atlanta, but I live in Chattanooga. I had a few issues and the Chattanooga store took care of each and everyone of them. It started with Doug who was a great point of first contact and answered my many questions. The business office was friendly and knowledgeable. Zach and Jason in the service department were EXCELLENT. Especially Zack who saw it through to the end. Now my Audi is 100% and I couldn't be more pleased with Carmax! read more

My girlfriend bought a 2015 Kia Soul less than a year ago and had a death in the family recently that caused her to have to redo her insurance. Well no insurance companies will insure her car now because of how easy it is to steal so she went back to carmax to get a new car. Even though a brand new engine was installed during this year they appraised the once $16k car as $5k. So essentially she has to pay $8k more on a car that is fully worthless and now pay for an entire new car. Definitely be wary of criminal behavior when buying vehicles in the modern age. read more

CarMax - carmax - Used Car Dealers Near Me - Chattanooga, Tennessee

I had an amazing experience here. Every sales associate has been so polite and well mannered. The cars and building are in pristine condition and the complicated process of getting a car was lessened significantly with the help of the sales associate. They have thought of everything and take excellent care of you. They do not haggle, but because of that they are more willing to hold vehicles while you figure out your financing. The vehicle can be held up to 7 days and the whole process was quite stress free with carmax. I got their warranty and am so happy with my new vehicle. I would definately recommend carmax to all my family, friends, and to those of you looking for a new vehicle. read more

CarMax - They put a bow on my car!! - Used Car Dealers Near Me - Chattanooga, Tennessee

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First off I'd like to say that i understand CarMax is a business and wants to make money, that being said, do not sell your vehicle to CarMax! They will literally offer you less money than an unemployed bum! Saw a vehicle they were selling online that was same year, make and model as mine with 20,000 less miles. They were asking 12,000$. Went to sell them mine (has under 100,000 miles) and they offered 3,500$ wow, what a slap in the face! The employees were extremely nice and friendly but the entire car buying thing is a scam! Will never shop there. read more

I was trying to sell my car but ran into some complications with my POA and was really confused but Cole and Patrick were extremely helpful with explaining the issues and coming up with a solution.They went above and beyond to figure out a solution and get my car sold. I highly recommend! read more

It's been years since I bought a car from CarMax. The sale's stuff was great and so was finance but their maintenance department was crap! when I bought my 2007 Ford Ranger from yall I had so many issues with it that because I know how to work on cars with the help of a friend that was a certified mechanic I fixed simple issues myself . Because the garage kept messing up things and I finally just stopped coming to CarMax for repairs this is just to help you improve in that department in the near future have a great day . read more

Going vehicle shopping during the COVID-19 pandemic was a different experience, but all in all it was easy, fast, and professional experience through CarMax. I have been looking for a very specific car for a while now and happened to come across it on the CarMax website in GA. I submitted my finance request that same day and was approved by the end of the day. I had driven to GA to pick up my "new" car that same week. CarMax had the car waiting for me in the parking lot (I got there early and got to watch an employee wipe down the interior of the car with disinfectant after he moved it) I parked and called a number listed on the sign and a rep came out with the keys and paperwork for a test drive. Ended up deciding to buy the car and completed all of the paperwork in the parking lot. The only time I had to go inside was to swipe my card for the down payment. Once everything was completed, I headed back to TN and when I got here the vehicle service light came on. Rather than driving ALL the way to GA, I came to the CarMax in Chattanooga to see if they can resolve the issue. CarMax Chattanooga was able to work with me and ultimately I requested to get another vehicle. Since I was looking for a specific vehicle, at the moment, CarMax Chattanooga did not have the vehicle I was looking for in their inventory. They were going to bring the vehicle to Chattanooga. On that day, since I didn't have a vehicle, CarMax provided me with transportation to go home. Once my new vehicle arrived, they informed me and we checked for everything. I have been pleased with my new vehicle. I am appreciative of the excellent service received and the communications between CarMax's. Also for going above and beyond to insure that I was pleased with my purchase. Definitely recommend their business. read more

Would leave 0 stars if possible, I'm an essential worker, working 7 days a week 14hrs a day. My car broke down on me one day so I decided it was time for a new one, found out that I can shop online and have my new car brought to me, great convenience and needed badly since I have no time to go car shopping or to pick one up. I spent two days on the phone with these people, while trying to run my business, and kept getting the run around, this is insane. Kept saying that the documents sent were not accepted, due to it not having all four corners in the pic, so I sent 7 more items in the same category, only to be told the same thing. If you don't want to sell me a dang car then say so! I can't be strung along for two days when I need a car to get back and forth to work read more

Horrid customer service. I am a mechanic myself but if I have warranty why not save yourself a headache right? Wrong. The "employee's" make you feel incredibly wrong about in topic you bring up. If you have an issue in service good luck to you my friends. If you state a problem or say " I know the shocks need changing it's past dealer and manufacture recommended time" and you get a response back like please restate your question into a issue you feel needs addressing or are concerned about. Like hello? I just did. The. Shocks. Need. Changing. If you go here get ready to get talked down to and you'll walk away with no car help and probably didn't even get to get out what you wanted fixed. Worst experience. I'll do the work next time myself even tho I have a warranty it isn't worth coming here for help. Horrid service department. read more

I recently bought a truck from Carmax of Chattanooga and the experience was bad all throughout except for one person. Only one person followed through with their word to me and didn't lie to me and when they didn't know company policy they took the effort to find it out and get back with me on the answer to my question. All other 11 employees that I encountered lied to me repeatedly, and when I brought this up to each one I was consistently given the attitude and body language of "that is too bad for you, but I am not going to do anything about it because I just don't care" with words out of their mouths of "I'm sorry". The employees consistently demonstrated that they didn't care if they knew company policy or not, they would make up an answer to my questions just so they could make a sale and move on to someone else. One gave me a business card with a phone number and email that he never used and weren't working. Another example (I can't list them all here as there would be no room) is that the walk around where they can answer up to 5 questions before transporting it to your location for a fee, they completely lied and said there was zero rust under the truck and when the truck arrived there was moderate rust underneath the entire vehicle I was considering. MODERATE! not just minimal on a couple of small spots. The unprofessionalism at this location is large spread and deep. When one employee said they would fix and correct the lies and errors they and their company had told me and caused for me during this process he did the bare minimum to fix the issues. I wasn't asking for special privileges or treatment, I was just expecting and asking to be treated with respect and told the truth. The fact that there are so many employees that work with this same location who demonstrated repeated unprofessionalism and repeated lying would tend to show that this is more of a management issue where management is training and managing their people poorly. If it was just one or two employees that did this to me I would tend to think it was more them individually. In truth, it is probably a combination of both being the source of the problem. I can't say if the entire Carmac company is run like this, but the Chattanooga branch deserves less than one star and if I could have given it zero stars I would have. I recommend going to another branch if you decide you still prefer to buy from Carmax at all. read more

Service manager Steve, service tech Bobby and service consultant Zach at the Chattanooga location presented the absolute best customer service I've had in a very long time! Previously, I had a long battle with corporate about needing help with a Jeep that was sold to me and I kept hitting wall after wall. This led to a lot of frustration and a bitter taste in my mouth with CarMax. I wasn't satisfied with my experience dealing with corporate until I brought our Jeep to Chattanooga CarMax for an inspection to give CarMax one more try to hopefully make things right. That's when I was greeted by Steve, Bobby and Zach. They completely changed my view of CarMax towards the better in just one visit! They helped in more ways than Corporate even thought about. I owe these guys a lot! The service team completely made me feel like we were top priority and the visit was greatly appreciated!! read more

Used Edmunds to get an online offer for my car. Carmax popped up at the end as wanting to buy my car for certain amount which was somewhat low but not terrible. My car needed a fuel pump so I had it towed which they said was fine. Got there and they offered me $2,200 LESS THAN THEIR ONLINE OFFER. I would have rather known that BEFORE I had it towed there. I had heard they were bad. Now I believe it. Would never buy a car from them now. Too many reputable places to need to bother with them. Bottom line...go somewhere else to sell your car unless you just enjoy getting ripped off. read more

I loved my buying experience experience with Gus as my salesman. He found me exactly what I asked for. He was awesome. As far as sales goes, that gets a high mark from me. It's no haggle, and easy. BUT HUGE ADVISE HERE!!!!! In those 7 days that you have to change your mind, no questions asked, GET THE CAR INSPECTED BY SOMEONE YOU TRUST ALL OVER!!!!! They sold me a car that needed 4 tires, but I found out about it several months later. I was told by 2 other sources that the tires that I had on the car were ok around town but NOT to take a trip with them since the tread was low, and in the rain my car could be unsafe on a freeway where water tends to puddle. When I spoke with carmax manager and service manager, they said my car was safe to take on the trips I have planned. I hate being lied to, and putting my family in jeopardy. I would rather them say its after the 30 day warranty than to act like they were doing me a favor by lying to me. I may or may not buy a car from them again, but I WILL HAVE A HEAD TO TOE CHECK WITHIN FIRST 7 DAYS IF I choose to buy here again. I came here originally hoping for honesty, but that was a fail on their part. Guess it was my fault for expecting them to stand up and admit they screwed up too. I admitted my error, just wish they had the guts to admit someone screwed up there too. read more

CarMax - My beautiful car - Used Car Dealers Near Me - Chattanooga, Tennessee

My wife and I bought a 2015 Grand Cherokee from here. It was about a two days after we bought it and we noticed the the head light assembly and engine bay cover was broken and had been epoxied back together. So we took it in and they looked at it and said they didn't like the way it was fixed. Also, they pointed out something we didn't mention, which was a little bit of blistering paint on the hood. They fixed it all free of charge. We work with Zach cavanagh, he called everyday with an update. So, needless to say. My wife and i were very pleased with our experience at carmax. read more

I needed to trade my small sports car for a larger SUV. I looked at the CarMax inventory online, found a vehicle I liked, got preapproved, and went to the Chattanooga CarMax and was helped by TJ, who was AWESOME! I bought the SUV ( perfect for us Ford Edge!) and if I ever buy or trade again, I'll definitely go there. I LOVE the no haggle pricing. They all made it a very enjoyable, painless experience!!! read more

CarMax - My perfect new Ford Edge SUV!!! - Used Car Dealers Near Me - Chattanooga, Tennessee

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My mother moved to assisted living in another state and I had to fly across country to Chattanooga to tie up loose ends. One being to close on her sold home, move her belongings and also sell her car. I had only one week to accomplish all this. She had lost all paperwork on her car and the office staff went beyond what I could ever do to get copies of all that was needed. They made it happen and saved me countless hours of work plus gave me a fair price on her car! Really nice cars on the lot too! I may just fly back to Chattanooga to buy from them when time comes for a new car! read more

I found the car I wanted at s fair price on their website. I called the dealership and spoke with a sales person, who was really the coolest guy ever. Then I drove from Nashville down to Chattanooga so I could purchase the car. The entire drive down I stayed in contact with my sales guy and he had everything ready for me upon my arrival. Smooth trade in process. My new car was washed and gassed up for the drive home. This was actually a very rewarding experience. I'd recommend others to visit the Chattanooga store for their next purchase. read more

CarMax - Used Car Dealers Near Me - Chattanooga, Tennessee

After purchasing all of my previous vehicles at a traditional dealership, never again. Truly refreshing to not have a high pressure sales environment. We went in initially just to test drive various vehicles because they were the only ones open. Then Jonathan hooked us with his easy going nature. We actually test drove at other places as well, but ended up finding the car we wanted for the price we wanted at another Carmax. They shipped it for us and here we are! They didn't lowball our relatively old trade. We walked in with our own financing so I cannot speak to that, but with test drive to signing the paperwork, we were in and out in two hours! Land speed record! Our last experience was horrifying (6 hours with a return trip the next day) and we had our own financing then too! I'm sending anyone here who needs a new car. Everyone was wonderful. read more

I looked all over Chattanooga for a car, but with below average credit it was hard to find anything I liked. CarMax treated me well, and I drove off the lot with my new car the day I went in to look. Within the week I noticed there was a sensor that needed to be replaced so I called and they booked me an appointment free of charge. They not only fixed my car, but they washed my car too. When going in to CarMax I always get the best customer service from every employee. My salesman was Diego, and he was great! If anything goes wrong with your car talk to Pat! Im very happy to be going through my car buying experience with CarMax of Chattanooga, and I wouldn't choose anyone else. read more

Employees make or break any business. The employees at this location were professional, courteous and friendly. I called in advance as I live an hour away. When I got there the car I had asked about was waiting for me to take a test drive. Lana was the sales associate that helped me and I would suggest to anyone to ask for her. She made the sales experience easy and pleasant. I decided to buy the vehicle and Betsy helped me with the car finance. She made the entire process quick and easy. I live in another state and she prepared the vehicle registration paper work for me so all I had to do was take it the packet to the DMV and present it. Very easy. I believe the sales associate that helped me on the telephone was Heather. She too was professional and friendly. read more

Rude high pressure sales and games. Not very personal or professional. Salesman obviously has never been in the car business before.

This is my third purchase from CARMAX. Brian Mull was excellent as well as Carol in helping me purchase my Cadillac SRX. There were several issues with the car as it constantly pulled to the right when I let go of the steering wheel. Not only did they own the problem, they were so persistent beyond expectations. Pat Galusha, Zack and Jennifer and Jonathan in the service department went above and beyond to fix my car until it was right!! read more

After a horrible car accident that wasn't my fault, that totaled my car, I had to quickly purchase a replacement. CarMax of Chattanooga, was the only place I chose because the vehicle that got totaled in the car accident, was also purchased from CarMax of Chattanooga, years ago. Pam Meade, was my sales representative, and her 20+ years' experience in the vehicle sales business shined like no other. I appreciated that CarMax inventory could be viewed before entering the dealership on-site visit through their online inventory, both locally and nationally. I was able to research choice availability and save my choices on their website, which then I could show my sales consultant. I had already received pre-approval for purchase through my credit union, which made the process even faster and simpler. Pam's professionalism, diverse knowledge of so many types of vehicles and models, her longevity in the car-selling business, and customer-centric kindheartedness, made the entire transaction such a pleasure. She readily answered all my questions, and it was just simply a wonderful experience in every aspect. Although I had originally had chosen out-of-state vehicles from CarMax dealerships in North Georgia, I decided to purchase a 2019 Hyundai Kona Limited that was on the CarMax of Chattanooga lot. Another thing great about CarMax of Chattanooga was their service department. There, a really knowledgeable and professional service representative, Rachel, was able to get a few pre-existing scratches buffed out on the vehicle and within a few days. Also, one of the key reasons I always choose CarMax is their "no-haggle" pricing. Of course, I did my own pre-sale research to ensure that the pricing shown was fair. However, coming into the dealership already prepared in my knowledge of what I wanted in a vehicle, plus getting pre-approved from my credit union, and even knowing features and benefits on specific car models enabled me to enter the transaction fully prepared and ready to purchase. Bottom line: I highly recommend CarMax of Chattanooga and their entire team. But wow! how impressed I was with Pam Meade as their senior sales consultant. read more

I was happy with the sales. My issue is waiting over 2 months for my registration and plates - when they finally arrived (after I had to get the car inspected on my own time and dollar because the inspection expired), they were for the wrong county. Now I get to take the plates to the DMV and straighten it out myself. They did not offer to help. read more

Tells you what you want to hear so you spend your money, please take my advice and go elsewhere. Overpriced anyway, I rushed into a deal because I was in a bad spot and they completely took advantage of me and straight up lied to be honestly. The sad thing is that there is really nothing I can do too this multi-million dollar business but continue to pay my bill. A complete smack to the face!!! read more

I purchased a 2014 Chevy Malibu in July 13th. The staff was very helpful in getting me financed. When I purchased the car I noticed there was a large chip out of the windshield. I brought it to the salesman's attention. He told me to bring the car back on Monday and have someone look at it. Over the next few days I had stopped to clean the car and as I was wiping off the windshield I noticed more and more chips. The windshield looked as though someone had dumped a load of rocks on to it. I'm not a mechanic or glass expert but I'm naturally concerned about the windshield being weaken by a previous blow that it may not take much to shatter it. They offered a "patch job" on the larger chips but refuses to replace the windshield. He called it peppering....In hindsight I wish I would have examined it a little more or I would not have purchased the car in that condition. I feel like this is a safety issue but Carmax is more concerned of it being a cost issue. If you purchase a car from Carmax make sure you examine every inch of the car. Just like most other dealers your value as a customer drops once they get your money! read more

Great place to buy a car! The most comfortable I've ever been buying a new car. Darren was awesome and knowledgeable and patient.

This has now become my first choice and go-to place to buy a car. We are Mercedes Benz owners however the local dealership here can't even come close to matching the level of service offered here. I can't say that I've ever found working with a car lot pleasurable but Pam spent so much time with us, and her genuine interest in helping us made our buying experience incredible. We exchanged hugs on several occasions (and still do when we see her in the dealership when we have to go back for something. Our car has experienced some challenges, and Zack in the service department is absolutely incredible. They placed me in a loaner and his attention to detail, and dedication to ensuring our car is repaired properly has us completely at ease. It's never pleasant when the car you just bought has to be in the shop for a while, but he honestly does the best he can to do right, and make sure it's perfect when you get it back. The kind of service and dedication they give is simply unparalleled in the area. Because of that, they have earned our trust as well as our patronage. read more

CarMax - Used Car Dealers Near Me - Chattanooga, Tennessee

Terrible, low ball offer on my trade. We found THE car we want at carmax, only to find out that their business practices include trying to screw you on your trade. I've had several appraisals on my 2017 Mustang over the past 2 weeks: $30k at local Ford dealer, $28k at another dealer, $28k at yet another dealer, and $27,927 through Carvana. Carmax offered me $25k. This is KBB trade value, fair condition. The car is in great condition, not their lowest rating of fair. Unbelievable. They not only lost a sale, but I could have gone from a 1st time to a long-term customer. I'll be sharing my experience with my family and friends, and I'll be waiting on Carvana to stock the car I want! read more