So I truly believe in second chances and I'm glad I gave them. My sales team Willie and Everett did…read moreamazing work. Unfortunately like any used car there issues. They have taken care of me completely and I'm truly grateful for the round trip lift rides and loaner cars. I would completely ship here again.

If you are selling a car outright or looking for clean late model used cars this is the place. I…read morehave sold a few cars here over the years and it's always a smooth transaction.

I've been a paying customer for almost 2 years never missed 1 payment and the unprofessional ladies…read morethat answer the phone are straight out of the hood the way they act and the professionalism they carry really shows. Literally the worst customer service I have ever experienced. Please do your research and see that this place is a joke. They want you to pay 5x what the car is worth. Not to mention the free oil changes are for the cheapest oil even though your car may call for a certain oil they make Valvoline use the cheapest oil they offer meaning they are deliberately tearing up your car. Oh and the warranty you might as well forget that. They will come up with excuses on top of excuses of why it's not covered. Julie is also the so called customer service rep. Youve been warned stay clear!

Bought 1st car with great experience paid it off after 3 years, bought 2nd car and had hardly no…read moreproblems until I had a heart attack, got well and everything was fine, then had an accident falling off roof and couldn't make payment, they shut it off, now my bill was due on 15th but Angle insisted I pay it when I recieved my disability check which runs form the 7th through 14. Tried to turn it in , manager insisted I bring medical records to prove I got hurt. DO NOT DO BUSINESS WITH THEM.

In late May, my wife and I began the process of negotiating a deal on a new, 2024 Mazda 3…read moreHatchback. After initially contacting close to a dozen dealerships, we narrowed the search to four dealerships....to include Integrity Mazda. We marked one dealer off our list after they misrepresented a $1950.00 charge they tried to include in their price quote. Another dealership misrepresented the process by which they determined the value of the trade-in we wanted to include in the deal - causing me to waste the time and expense of a 250 mile round trip to their dealership - only to have them offer me relatively "nothing" for my trade-in. The third dealership, Wyatt- Johnson Mazda in Clarksville, Tn. dealt honestly and fairly with us....going to great lengths to gain our business - but in the end, they just couldn't quite get to the trade-in value we needed. Finally, our buying experience with Integrity, from whom we eventually bought our new Mazda just last week was close to flawless....beginning with the courteous, friendly, and professional interaction we experienced with our salesman, Kel.....to our time with their sales manager, Chris....and finance manager, Gary. Now 70 years of age, I bought my first new car at age 20 in 1973, just over 50 years ago, and I can say in all honesty that buying this car from Integrity Mazda was the easiest and least stressful car-buying experience that I've ever had. They gave us a fair price on our new Mazda - and an EXCEPTIONALLY fair price on our trade-in. There was never the slightest hint of any employee trying to mislead or pressure us - and they were very patient and thorough in answering any/all questions that we posed. To be frank, I've had so many bad experiences buying vehicles over the years/decades that right up until the moment we left the dealership in our new Mazda - I left room for the entire deal to fall apart - and that all too familiar feeling of disappointment to sg,uweep over me. But I'm delighted to say that that moment never came! From beginning to end, we experienced the kind of painless and satisfactory buying experience that all dealerships promise....but few deliver. We can't recommend Integrity Mazda highly enough!

I purchased a new 2026 Mazda from Integrity Mazda on October 1, 2026. Based on everything that has…read morehappened since, I cannot recommend this dealership. The vehicle was sold to me as new despite having approximately 1,700 miles. Because of the mileage, I specifically questioned the warranty. I was told the vehicle automatically came with the warranty coverage being discussed. My wife also confirmed what was included and was told the vehicle came with three oil changes/services. On the night of the purchase, I repeatedly told dealership personnel that it was getting late and that my wife and I could return the next day because I did not want to rush such a significant transaction. General Sales Manager Chris Sitterding told me everything was fine, that staying late was not a problem, and that they needed to complete the deal that night. Once I went into finance, however, the paperwork, optional products, and individual charges were not reviewed with me. I was directed where to sign, and my electronic signature was applied in multiple places. After receiving and reviewing my paperwork, I discovered more than $11,000 in optional products added to the transaction that I did not knowingly authorize after being informed of their individual prices. I returned to the dealership, disputed those products, and requested that they be cancelled. I also experienced problems with the vehicle immediately after purchase. The PHEV battery was at 0% when I received the vehicle. After charging it for more than 24 hours, it displayed approximately 30 miles of electric range. After driving only approximately 4-5 miles, the displayed electric range was depleted. I reported these concerns to the dealership immediately. Then, on October 17, I discovered through a Carfax report that the vehicle had been involved in an accident in June, before I purchased it. Integrity Mazda did not disclose this prior accident/damage history to me before the sale. I returned to the dealership and confronted Chris Sitterding with the Carfax information. He minimized the prior incident and characterized it as essentially a scratch involving less than $500 in damage. Regardless of how the damage is characterized now, this information was not disclosed to me before I agreed to purchase the vehicle. I asked Integrity Mazda to take the Mazda back, unwind the transaction, and return the two vehicles I traded in. Chris refused. He told me, in substance, that the dealership now owned my trade-ins. The options presented to me were to trade the Mazda for another vehicle or buy one of my own former trade-ins back. During this same conversation, Chris accused me of disrespecting dealership employees because they stayed until almost 10 p.m. the night of my purchase. I reminded him that I repeatedly offered to leave and return the following day because I did not want the transaction rushed, but I was encouraged to stay and complete the deal that night. When my wife challenged Chris's statements about what occurred during the original transaction, Chris told me to "control my wife." I told Chris that I felt he was being disrespectful, rude, and dishonest with me. The interaction ultimately ended with Chris telling me to leave the dealership and not return. I have documented these issues and pursued formal consumer complaint channels. I am sharing my experience so other prospective customers can make their own informed decisions. Based on what happened to me, I strongly recommend independently checking the vehicle-history report and carefully reviewing every page, every finance charge, every optional product, and every amount being financed before signing anything.

Came out immediately and helped us get our car to the shop!! Very Friendly and even helped push the…read morecar into position to load up. Would Recommend to anyone needing a tow!

Excellent job on the tow and the driver was very polite and mannerable. Arrived ahead of schedule…read moretime he knew his job and did it very well. The tow pricing was a lot cheaper than expected as well compared to other competitors. He actually made a terrible day for me not turn out so bad at all. Thank you again Michael for your patience, kindness and respect. Wanda Everhart