We were on a trip when we experienced a sudden and unexpected failure of our vehicle. We barely…read more"limped" and "coasted" our vehicle to Honda of Cleveland service department which thankfully was very near where the failure occurred. Being a Saturday they were very busy but they weren't too busy to do what ever it took to help us. The service representative was extremely helpful and caring about our situation- even arranging for a ride to a local car rental agency. The service department gave us periodic updates on how the repairs were progressing which was appreciated. The repairs were done quickly and as far as we can tell they were done "right". I would not hesitate to recommend Honda of Cleveland's service department to any Honda owner.

My Safety Concerns Were Not Taken Seriously Until My Husband Got Involved…read more I have been a customer of Honda of Cleveland for several years, which makes this experience especially disappointing. After purchasing four new tires and having my 2019 Honda Pilot aligned, it immediately began intermittently veering to the right. Less than two weeks later, the vehicle suddenly veered while I was driving around a curve, forcing me to correct the steering to avoid leaving the roadway. The right front tire then went completely flat. I returned to Honda, where the tire was replaced and another alignment was performed. I continued to report that the vehicle was veering and specifically stated that I did not feel safe driving it. I was reassured that it had been aligned, test driven, and was safe. It wasn't. After my husband drove the Pilot, experienced the same problem, and became involved, he specifically asked that the steering be investigated. Only then was the underlying problem identified, and we were told the vehicle was not safe to drive. Honda even sent us a video in which the technician expressed relief that I had not left with the vehicle before the component failed. For approximately 18 days, I drove this vehicle, including with my 12 year old daughter, while repeatedly reporting the same safety concern. What troubles me most is that I reported the problem multiple times, yet it was not fully investigated until my husband became involved. I cannot know why my concerns were minimized, but as a woman, the experience left me feeling that my concerns were not given the same credibility until they were validated by my husband. I emailed the General Manager on August 31 with a detailed account of what occurred. After receiving no response, I followed up again on September 21. Neither email received a response or even a phone call. I am thankful this ended as a near miss rather than an accident. I am sharing my experience because safety concerns, regardless of who is reporting them, should be taken seriously the first time.

Brought my car for the first time to this Toyota dealership for service. It was very easy to make…read morean appointment with a representative over the phone. Upon showing up, the service rep that assisted me, Mr. Andy P. was very attentive. He looked at the history of my car services and was able to determine what needed to be accomplished during this maintenance service. He was extremely professional and very pleasant to work with. I did end up staying and waiting for my car since I live about an hour away, and the waiting room inside is extremely comfortable. Tables and chairs were nice, I was able to work on my computer while I was waiting. The facilities are great, and all of the personnel I came in contact with, including Ms. Angelina C. were exceptional.!! Although this dealership is approximately one hour away from my home, it is absolutely worth the drive. The service is fantastic, they don't try to find needless "issues" with you car, don't overcharge for services....and I can't say enough about the representatives here! When my car was done, and he walked me out and thanked me for my business. What a fantastic place!!

absolutely outrageous!! i went in to have my car serviced and everything was fine till i went to…read morepay and the cashier alexis was so rude! she rushed me and gave me a horrible attitude, but i tried to look pass it and give her the benefit of a doubt till my card declined and she laughed at me! why are we hiring employees who behave like this!!

They were very friendly, professional, and Reasonable. Don…read moreScoggins was an exceptional salesman.

We love working with the salesman Tyler and the manager Lindsey. They go out of their way to make…read moresure we have a great experience every time we come in the dealership. We intend to buy many more cars from Honda of Cleveland.

The sales manager wouldn't deal or I would have bought a Hyundai IONIQ 5 which would have been an…read moreexpensive mistake , big mistake, BTW the resale value of the Hyundai IONIQ 5 drops like a lead rock. I guess I would pay $20,000 for a new one because that's the approximate resale value after one year. The problems I found on the net is a defective battery charger regulator, charger connection overheating, takes a long time to get a replacement main battery and problems with the 12V battery. Some insurance companies don't allow some EVs parked in the garage,

I've been going to this dealer for years ever since I moved to the Chattanooga area with all of my…read moreHyundai cars. My sunroof recently started leaking and they failed to fix it multi times which lead to me having to go back and forth to the dealer. With my unresolved problems. They Provided me with a loaner which ended up with a flat they want to charge $180 For a replacement tire and can be replaced elsewhere for the same tire for way Cheaper. Now I'm stuck with no way to work or my car because they didn't fix the sunroof right the first time. If the sunroof was fixed the first time I wouldn't have been in a loaner and I would have been in my personal vehicle. Randy is very unprofessional and rude. I do not recommend this dealer to anyone.

complete scam artist has over 15 BBB complaints in the past 3 years will hold your title and plates…read moreuntill you pay off 90% of your car

Sonyas Cars and Guns, Gold , and guitars! Has been in business for 25 + years ! Family owned and…read moreoperated. We sell late model cars to classic cars , Jeeps, Trucks , RV's Atvs, motorcycles , etc ! We in house Finance it's buy here pay here! Come see us today and join our Family! No high pressure salesman will ever be in our lot ! Come look and shop at your will ! We're here to help when u ask

My husband and I were on a road trip and had sudden engine trouble on the highway. We managed to…read moreget to Kia of Cleveland where we were greeted immediately and offered kind assistance. We were then escorted to the service center where Ethan Dunlop patiently listened to our explanation and said they would run diagnostics. He escorted is to a lovely, comfortable waiting area where we are free foot-long hotdogs (they were having a special promotion that day) and watched the Tennessee football game on a big screen TV. There was also free coffee, bottled water, and snacks. Ethan updated us with good news, that they diagnosed the issue and were able to fix it the same day. We expected to be stranded in Cleveland, but because of the outstanding service received, we were able to continue our journey the same afternoon. Thanks to Ethan and the service center for their tremendous assistance to us weary travelers!

Had a great experience I recommend Tyler Phillips he was kind throughout the whole process awesome…read moreguy!

Service and accountability. There is no sense of urgency when you tell them you're heading out of…read moretown a certain date and are told repairs will be done by then and then they delay completion due to so.e excuse about having to get a part that they should have known they needed early on. We've had to pay for days of rental bc our Jeep wasn't ready. They have added extra stress to the whole experience. Not well organized.

Honest sales people (long, old story but it's been eating at me for two years. Don't trust them…read more Service department needs to provide service and care about customers, Lost my car and paperwork, had to keep it an extra day, request for a loaner denied. Day two they put the work on the back burner because I wasn't waiting for it in the waiting room. So a 2 hour job is taking 14 working hours and still counting. Who knows how much longer it will take since I'm not there looking over their shoulder.

Car smart auto sales told be they would look at a car they sold me less than a month ago call today…read moreafter not having a car for over a week paying for a tow 1000 down and making payments, they want $450 more for me to come get it but it's ready...they won't let me add it to the payment or anything when they didn't even tell me anything before fixing it. Also, I have paid off multiple cars from this car lot...after this I will never be using them again or referring anyone there. They like to take advantage of single moms.

low budget place, very janky and they rip you off every chance they get! The cars they have are…read morethrown together and beat up. I literally had wooden logs zip tied to my suspension to hold it in place! wow!! never go to them , but they do let ANYBODY get a car as long as you have the money. I didnt even have a license and they financed me a vehicle

I had a car detailed by Extreme Details on June 20, 2013 for my daughter's 21st birthday. They…read morespent 50 minutes on the car, charged me $125, which I should never have paid because the car was still filthy. They informed me that the upholstery and the carpet could not be cleaned due to the heat and being cheap (which was not true). I was very disappointed to say the least so I gave Pullen's Detail Shop a call since I had used them before. They took a look at the car and informed me that it could be cleaned and they too were shocked at the poor job Extreme Details had done. On June 22, 2013 I left the car with Pullen's and was EXTREMELY pleased when I picked the car up. It was as clean as when it was brand new! So, please don't be fooled by the other detail shops (that will clean your car in the parking lot for convenience) but use the best, Pullen's Detail Shop. This is the only place I will ever use and would recommend them to all my friends and family! 100% satisfaction every time!!!

Absolutely love these guys! Great customer service by knowledgeable people. They even gave me a…read moreloaner while my car was getting routine maintenance. AND they reset my low tire indicator! (which 3 other shops hadn't been able to do in 4 years) I highly recommend Gobble's Automotive.

We called to get a water pump put in our van and this company wanted an extravagant amount over…read more1200.00 while all the others including flushing the coolant were around 500.00 to 600.00 and gave us a lifetime warranty on part n labor 160.00 to 390.00 labor so this price given to us from Gobbler is utterly ridiculous. And we don't know if they even included the pulley, the thermostat or new serpentine belt or the fan clutch, this gobbler didn't even say any of this was included. Gobbler means they will gobble your money. Skip this one! We haven't made up our minds yet on who to use or if the one we choose will do a good job but we won't be using this one. It should be made of gold for this price. We used to trust mastermind automotive in Benton TN but we can't get a hold of him to even get a quote. ugh! It should take depending on the tools they have and the experience they have ...40 minutes with an experienced mechanic and for inexperienced with regular tools, 3 hours. We have read and looked at all reviews n videos n pricing all over online. PriceGeek was the best prices for the parts but we found that OEM $? or ACDelco 266.00 or Gates $? or Moray( lifetime warranty) 180.00 are the best water pumps. This pump would be for a chevy 3500 van and don't even have to take the radiator out to get to it. Too many mechanics will only guarantee the pump they put in for 1 year n not even lifetime which is not right. Who wants to keep putting cheap water pumps in and cheap gaskets that cause it to leak too quickly and having to put them in over and over again? Get a good one with preferably a lifetime warranty the first time. It's too much money and too hard to do these jobs over and over again. Get Good gaskets! Get a Good pump in the first place! ...or you will be sorry. And get guaranteed lifetime labor! To charge over 1200.00 is a Total rip off! This is double what all the others charge. Just an extra Note: And the pump manufacturer this company gobbler uses wont give a warranty at all unless you have a full coolant flush with it they said. They did not say which water pump they use. Maybe they already know they will have to do it again n so they charge double just in case. If we weren't older then we could buy the pump ourselves n do it much cheaper. And some say they catch the coolant n reuse it if it's clean, but we wouldn't. 180.00-266.00 pump with pulley, 40.00 or less for the belt, 75.00 coolant n a few clamps. So for around 300.00 to 385.00 we could do it ourselves depending on whether we put on a new belt. So they are making around 800.00 for labor here. Shame Shame!