Very efficient and friendly. Knowledgable and skilled. Did brake check. I will continue to use…read moretheir services. They are also honest and can be trusted.

Everything is always perfect at Gobbles automotive. The staff is always friendly and the pricing…read moreis always fair.

Developed an issue with the a/c system in my 2004 Lexus SC430. Curtis and the Freeman Automotive…read moreteam diagnosed the issue with my a/c system, replaced an inexpensive part, recharged the system, and BOOM!! My a/c is now nice & cold. Quick, efficient service, honest, trustworthy. Highly recommend this gentleman & his team. Solid, solid experience.

Had a strange noise coming from my engine Curtis quickly diagnosed the problem and immediately took…read morethe vehicle into the shop and replaced the part. The price was very far. Good people will be back.

Family Tire Center is awesome! We have been taking our vehicles there since 2011. Their service…read moreis unsurpassed and their prices are very fair. I have recommended FTC to numerous friends and they have always been pleased. They are our mechanics for life! Don't know why I'm showing as being in CA. I'm right here in Cleveland.

They have the WORST communication here. I was promised call back that never happened. You have my…read morevehicle like just call and give the updates you are supposed to give. They were doing warranty work and it took them a day and a half to even send the quote off for approval. Who ever thought the hard part of getting warranty work done would be with the shop trying to fix it. They have lost my business and I will never recommend them again.

I refuse to take my car to anyone else. Charlie is an awesome guy and he has proven to me again,…read moreand again, and again that he is an honest and trustworthy guy. I've had a lot of car problems the past few years (bought a used lemon) and Charlie has always offered me the best service at the lowest price in town. On several occasions he and his sister have gone significantly out of their way to help me and I am so, so grateful for them.

Had my truck taken here. It would not start. He found out it was the fuel pump. Replaced the…read morepump at a fair price and reasonable time period. I would recommend him.

Still the best Automotive Maintenance and Service Repair Shop in Cleveland Tennessee. I've been…read moregoing to Smith ever since 2017 with many cars, though from 2017 to 2023 my account was under a different name. Nevertheless, I've taken at around six cars to be in their care throughout the years.

Continuing regarding the company giving away all of my stuff. The vehicle did belong to me.. it was…read moregiven to me and I was in possession of the vehicle, and this was well known by the business and the person who gave me the vehicle. The companies reply also said they contacted me. They did not contact me. I contacted them and they told me all my stuff was gone. Phone records can be obtained to prove who contacted who. The last update I had regarding what the business, which I set up a PRIVATE ACCOUNT. The contents within that account belonged to me and should have taken a court order to confiscate. As I was saying the owner told me the car was going into the garage and would be ready Tuesday, and the business was closing, therefore the business worked off business hours to make a decision on the vehicle. The owner did not contact me and tell me the business was releasing the vehicle. He told me that when I called the first minute the business replopened. On Monday the owner told me he no longer had the vehicle and that it went to a storage unit and I could go there and get my stuff. You stole my stuff. You're jamming everything together. Yall knew I was sleeping and working in the car. You did a fundraiser to come up with the money so I wouldn't end up living on the streets and then take everything back, after business hours and without notifying myself of desolating of the account I set up with your business. Everyone knew of the circumstances, the car was being fixed for myself knowing that other had made a donation to myself. Several people donated to keep me from having to live on the streets. I lost my job because of this.

Scheduled an appointment super easily through Yelp because my airbag light came on in my car…read more Laurie and the guys were great-- got my car in early, they figured out the code and treated me so well! Will definitely be back for any future issues. Very honest, fast and professional.

Wish I could put zero stars. They don't communicate and end up keeping your vehicle for far longer…read morethan they should. I had to turn around and bring it back the next day because it was not "fixed". Total waste of time. Will never go there again.

Good, trustworthy and thorough. Uses oem parts not generic parts.read more

I'm ashamed this has taken so long, but I promised myself I'd write this for I WILL NEVER FORGET…read moreTHIS AUTO SHOP. It was Jan 4, 2018, and I was driving back to my Florida home. Just prior, on my Xmas visit in Ohio where I grew up, I'd started having difficulty starting my truck, but it'd been sub-zero weather, so I blamed this. It had warmed now, so I had no concern. I was all alone taking I-75 south in my 96 Dodge Dakota pickup when 2hrs away from anyone I ever knew at a rest area, the truck wouldn't re-start. I turned the ignition over and over, waited, tried again, then again, and just when fear was most high, with one last pointless try, it started up! So I drove it NONSTOP (yes... refilled/relieved myself with engine running, didn't stop to eat) to the hotel I booked just south of Cleveland, TN, where past midnight, I begrudgingly turned it off. Early next morning, I shared my story with a hotel worker who suggested Cantrell's Auto Service. I called the minute they opened (early) and got the owner, Mike, who said he'd look at it right away if I could get it there! He accepted only a very few methods of payment (tip to customers), but I could do one of his options and was so thankful not to wait all morning for help. Surprisingly the truck started, and I got there. Now this shop had EVERY opportunity to take total advantage of a single traveler whom they'd never see again... to charge outrageous jacked up prices, to claim false repair needs, to increase profits by dragging things out (and the huge cost to me of another hotel night), but I found instead THE OWNER WAS THE MOST HONORABLE AUTO SHOP OWNER I EVER MET. He had a customer when I arrived, but once he left, he took immediately to working on my truck. The whole time, he let me watch, explained what he was doing, and given its mysterious problem, checked the truck over extensively. After HOURS, he determined that basically a small part needed cleaning!! He never took a break (except as needed for customers/deliveries), and after he fixed the problem, from all our talking while he worked, he had wanted to check the anti-freeze. He found it a dangerously low mix to protect the car. He entirely flushed the system and added his own fluid to some I had in the truck and for this he didn't even charge! I was on the road by early afternoon and made it home without having to pay for another hotel. And get this!--The truck drove better than it had in years, the gas mileage was uncanny, and nobody in Orlando could believe what I paid for all his help THAT REALLY SOLVED THE PROBLEM. If you are EVER traveling in lower Tennessee on I-75 and have car troubles (or for goodness sake if you live in the area), I can attest that Cantrell's Auto Service will NOT take advantage of you; but in fact, the owner is the most kind, knowledgeable, skilled, and trustworthy man of integrity you could ever hope to come across in a bad travel situation. Making my low hourly wage, I will NEVER forget the blessing I found there. I'm age 53, and seriously, it was likely the most amazing customer service I will ever experience in my entire life.

Sales and service are phenomenal! I have owned 9 Toyota's since 1993. I've tried 3 other Toyota…read moredealers over the years. Nothing compares to the exceptional standards upheld by the sales and service department at TOYOTA OF CLEVELAND.

Great customer service, very friendly, organized and efficient. Oil change and service was…read morecompleted in under an hour, despite many other customers.

We had a very bad experience here. When we showed up to our appointment, they were not expecting us…read moreand said our paperwork had fallen through the cracks. They didn't even have our part ordered. They said they could get it the next day but it ended up taking over a week to get our car back, and only after we called to say we were going to pick it back up until they were ready to do the work. The communication was very poor. We often had to leave voicemails and could not reach a person. They do not accept cash, and be aware (we were not told) you will be charged 3% to use your credit card. The work itself looks decent. It's a shame that their lack of organization, extremely slow work time and bad communication is what will keep us from using them again.

The car looks great. However the customer service was not so great. Every time I call I get sent to…read moresomeones voicemail and they never call me back. Every time I needed to know anything about my car I literally had to drive down there. I was also told that they would pay for my rental the last week since it was taking so long to repair my car. But then they said that they could not do that even though they said that they would.