We were on a trip when we experienced a sudden and unexpected failure of our vehicle. We barely…read more"limped" and "coasted" our vehicle to Honda of Cleveland service department which thankfully was very near where the failure occurred. Being a Saturday they were very busy but they weren't too busy to do what ever it took to help us. The service representative was extremely helpful and caring about our situation- even arranging for a ride to a local car rental agency. The service department gave us periodic updates on how the repairs were progressing which was appreciated. The repairs were done quickly and as far as we can tell they were done "right". I would not hesitate to recommend Honda of Cleveland's service department to any Honda owner.

My Safety Concerns Were Not Taken Seriously Until My Husband Got Involved…read more I have been a customer of Honda of Cleveland for several years, which makes this experience especially disappointing. After purchasing four new tires and having my 2019 Honda Pilot aligned, it immediately began intermittently veering to the right. Less than two weeks later, the vehicle suddenly veered while I was driving around a curve, forcing me to correct the steering to avoid leaving the roadway. The right front tire then went completely flat. I returned to Honda, where the tire was replaced and another alignment was performed. I continued to report that the vehicle was veering and specifically stated that I did not feel safe driving it. I was reassured that it had been aligned, test driven, and was safe. It wasn't. After my husband drove the Pilot, experienced the same problem, and became involved, he specifically asked that the steering be investigated. Only then was the underlying problem identified, and we were told the vehicle was not safe to drive. Honda even sent us a video in which the technician expressed relief that I had not left with the vehicle before the component failed. For approximately 18 days, I drove this vehicle, including with my 12 year old daughter, while repeatedly reporting the same safety concern. What troubles me most is that I reported the problem multiple times, yet it was not fully investigated until my husband became involved. I cannot know why my concerns were minimized, but as a woman, the experience left me feeling that my concerns were not given the same credibility until they were validated by my husband. I emailed the General Manager on August 31 with a detailed account of what occurred. After receiving no response, I followed up again on September 21. Neither email received a response or even a phone call. I am thankful this ended as a near miss rather than an accident. I am sharing my experience because safety concerns, regardless of who is reporting them, should be taken seriously the first time.

Brought my car for the first time to this Toyota dealership for service. It was very easy to make…read morean appointment with a representative over the phone. Upon showing up, the service rep that assisted me, Mr. Andy P. was very attentive. He looked at the history of my car services and was able to determine what needed to be accomplished during this maintenance service. He was extremely professional and very pleasant to work with. I did end up staying and waiting for my car since I live about an hour away, and the waiting room inside is extremely comfortable. Tables and chairs were nice, I was able to work on my computer while I was waiting. The facilities are great, and all of the personnel I came in contact with, including Ms. Angelina C. were exceptional.!! Although this dealership is approximately one hour away from my home, it is absolutely worth the drive. The service is fantastic, they don't try to find needless "issues" with you car, don't overcharge for services....and I can't say enough about the representatives here! When my car was done, and he walked me out and thanked me for my business. What a fantastic place!!

I am done with this dealships service dept. They do no honor an appointment and tell me so. Why…read morehave a appointment online system if means nothing to you service dept. Hour and 45 minutes for a oil change appointment.

They were very friendly, professional, and Reasonable. Don…read moreScoggins was an exceptional salesman.

We love working with the salesman Tyler and the manager Lindsey. They go out of their way to make…read moresure we have a great experience every time we come in the dealership. We intend to buy many more cars from Honda of Cleveland.

complete scam artist has over 15 BBB complaints in the past 3 years will hold your title and plates…read moreuntill you pay off 90% of your car

Sonyas Cars and Guns, Gold , and guitars! Has been in business for 25 + years ! Family owned and…read moreoperated. We sell late model cars to classic cars , Jeeps, Trucks , RV's Atvs, motorcycles , etc ! We in house Finance it's buy here pay here! Come see us today and join our Family! No high pressure salesman will ever be in our lot ! Come look and shop at your will ! We're here to help when u ask

My husband and I were on a road trip and had sudden engine trouble on the highway. We managed to…read moreget to Kia of Cleveland where we were greeted immediately and offered kind assistance. We were then escorted to the service center where Ethan Dunlop patiently listened to our explanation and said they would run diagnostics. He escorted is to a lovely, comfortable waiting area where we are free foot-long hotdogs (they were having a special promotion that day) and watched the Tennessee football game on a big screen TV. There was also free coffee, bottled water, and snacks. Ethan updated us with good news, that they diagnosed the issue and were able to fix it the same day. We expected to be stranded in Cleveland, but because of the outstanding service received, we were able to continue our journey the same afternoon. Thanks to Ethan and the service center for their tremendous assistance to us weary travelers!

Had a great experience I recommend Tyler Phillips he was kind throughout the whole process awesome…read moreguy!

Service and accountability. There is no sense of urgency when you tell them you're heading out of…read moretown a certain date and are told repairs will be done by then and then they delay completion due to so.e excuse about having to get a part that they should have known they needed early on. We've had to pay for days of rental bc our Jeep wasn't ready. They have added extra stress to the whole experience. Not well organized.

Honest sales people (long, old story but it's been eating at me for two years. Don't trust them…read more Service department needs to provide service and care about customers, Lost my car and paperwork, had to keep it an extra day, request for a loaner denied. Day two they put the work on the back burner because I wasn't waiting for it in the waiting room. So a 2 hour job is taking 14 working hours and still counting. Who knows how much longer it will take since I'm not there looking over their shoulder.

Car smart auto sales told be they would look at a car they sold me less than a month ago call today…read moreafter not having a car for over a week paying for a tow 1000 down and making payments, they want $450 more for me to come get it but it's ready...they won't let me add it to the payment or anything when they didn't even tell me anything before fixing it. Also, I have paid off multiple cars from this car lot...after this I will never be using them again or referring anyone there. They like to take advantage of single moms.

low budget place, very janky and they rip you off every chance they get! The cars they have are…read morethrown together and beat up. I literally had wooden logs zip tied to my suspension to hold it in place! wow!! never go to them , but they do let ANYBODY get a car as long as you have the money. I didnt even have a license and they financed me a vehicle

I had a minor single car accident. It required parts as my husband could do the repairs. We always…read moretrust Gray Epperson. Today was a reminder of why we trust them so very much. My husband spoke with Frank Gengo in the parts department on Tuesday. Frank was helpful, efficient and knowledgeable. He promised to call when the part arrived. He called on Wednesday & my husband picked up the part today. How much easier can it get? Such a nice, honest place to do business. We know we weren't gouged for extra money as the cost was reasonable. We appreciate Mr. Gengo's dedication to great customer service with his advice, follow through and wonderful representation for Gray Epperson Mazda. We live in Georgia and could have chosen a dealership in Atlanta, but we are always impressed with this dealership. Thank you, Mr. Gengo. Thank you also, to the management who hired and value employees such as Mr. Gengo and the helpful woman who also works in the parts area. We will always come to you for our automotive needs. THANK YOU!

I have bought 5 cars from this dealership over the last several years and I am always pleased with…read moreevery detail of my experience! See Coby George or Tony Moore to purchase your car!

I had a car detailed by Extreme Details on June 20, 2013 for my daughter's 21st birthday. They…read morespent 50 minutes on the car, charged me $125, which I should never have paid because the car was still filthy. They informed me that the upholstery and the carpet could not be cleaned due to the heat and being cheap (which was not true). I was very disappointed to say the least so I gave Pullen's Detail Shop a call since I had used them before. They took a look at the car and informed me that it could be cleaned and they too were shocked at the poor job Extreme Details had done. On June 22, 2013 I left the car with Pullen's and was EXTREMELY pleased when I picked the car up. It was as clean as when it was brand new! So, please don't be fooled by the other detail shops (that will clean your car in the parking lot for convenience) but use the best, Pullen's Detail Shop. This is the only place I will ever use and would recommend them to all my friends and family! 100% satisfaction every time!!!