We were on a trip when we experienced a sudden and unexpected failure of our vehicle. We barely…read more"limped" and "coasted" our vehicle to Honda of Cleveland service department which thankfully was very near where the failure occurred. Being a Saturday they were very busy but they weren't too busy to do what ever it took to help us. The service representative was extremely helpful and caring about our situation- even arranging for a ride to a local car rental agency. The service department gave us periodic updates on how the repairs were progressing which was appreciated. The repairs were done quickly and as far as we can tell they were done "right". I would not hesitate to recommend Honda of Cleveland's service department to any Honda owner.

service is grossly overpriced 220 for cvt tranny drain and fill its 3 quarts service guy was like…read more"well those quarts are 39.99 each. I call back to parts the HCF-2 Fluid is 15.81 a quart. called economy in chattanooga same service is 129. its still more but not a rip off like clevelands pricing not to mention straight up lying about the price of fluid

Brought my car for the first time to this Toyota dealership for service. It was very easy to make…read morean appointment with a representative over the phone. Upon showing up, the service rep that assisted me, Mr. Andy P. was very attentive. He looked at the history of my car services and was able to determine what needed to be accomplished during this maintenance service. He was extremely professional and very pleasant to work with. I did end up staying and waiting for my car since I live about an hour away, and the waiting room inside is extremely comfortable. Tables and chairs were nice, I was able to work on my computer while I was waiting. The facilities are great, and all of the personnel I came in contact with, including Ms. Angelina C. were exceptional.!! Although this dealership is approximately one hour away from my home, it is absolutely worth the drive. The service is fantastic, they don't try to find needless "issues" with you car, don't overcharge for services....and I can't say enough about the representatives here! When my car was done, and he walked me out and thanked me for my business. What a fantastic place!!

orrible, absolute clowns. They managers are rude and they reach out and assume they know and speak…read moreout of ignorance. I had been reaching out about a vehicle and was told this dealership had one and try reaching out. I reached out and was told the vehicle was showing reserved as today and when I asked why because I had been reaching out for a few days and then the story said it changed to it had been reserved for a while, Ok fine I get it. Just did not understand how or why the story changed. That being said it made me upset, then I get an unsolicited call from their used car manager Joey was outright nasty, "he wanted to clear up any inconsistencies" then gets rude when Im explaining what happened and keeps saying we've been completely transparent about this, instead of actually listening to what I was saying. I WAS NOT trying to get them to sell me a vehicle that they had already promised to someone else., and I did appreciate the way he spoke to me like I was expecting that cause I wasn't, but he was very rude. I attempted to call the store and speak rio GM and asked for him, but then the new car manager Mike gets on the phone and what a joke, I asked if he knew the situation and he says yeah you want us to sell you a Tacoma, I said no he says a Tundra and I said no, he says ok what car , and then says you want us to sell you are car we aren't to sell you. I said no and it was obvious he was trying to take a call and didn't know the facts because he didn't even know the kind of car I was calling about and he raised his voice on the phone with me and started speaking nasty to me so I hung up on him. I had been going to this dealership for service as they are my local dealership and I've had Toyota Camrys and 4 Runners all life. This has lost you a regular customer, not because of a misunderstanding over a cars availability but because of the way your management team speaks to customers when they assumed I was calling trying to get them to sell me a car that was promised to someone else. That's not why I was calling, so dont assume. I was trying to figure out what happened but because you assumed I wanted you to sell me the car you automatically started the conversation in defense mode and on guard instead of being open to discussing. You've lost a regular every day customer too

They were very friendly, professional, and Reasonable. Don…read moreScoggins was an exceptional salesman.

We love working with the salesman Tyler and the manager Lindsey. They go out of their way to make…read moresure we have a great experience every time we come in the dealership. We intend to buy many more cars from Honda of Cleveland.

complete scam artist has over 15 BBB complaints in the past 3 years will hold your title and plates…read moreuntill you pay off 90% of your car

Sonyas Cars and Guns, Gold , and guitars! Has been in business for 25 + years ! Family owned and…read moreoperated. We sell late model cars to classic cars , Jeeps, Trucks , RV's Atvs, motorcycles , etc ! We in house Finance it's buy here pay here! Come see us today and join our Family! No high pressure salesman will ever be in our lot ! Come look and shop at your will ! We're here to help when u ask

Had a great experience I recommend Tyler Phillips he was kind throughout the whole process awesome…read moreguy!

We called KIA of Cleveland on a Monday and was able to schedule a service appointment for…read moreWednesday. Our 2020 KIA Telluride needed an oil change and one of the exterior mirrors was not working properly. Hannah was our service advisor and she was awesome. She called us when promised (same day) and let us know the service was complete. The mirror needed parts so we have to return for that repair, but everything else was performed as promised and Hannah explained everything to us completely and told us she would keep us informed as soon as the parts are delivered and when we can bring the car back to finish the service. I would definitely recommend the KIA of Cleveland service department.

Honest sales people (long, old story but it's been eating at me for two years. Don't trust them…read more Service department needs to provide service and care about customers, Lost my car and paperwork, had to keep it an extra day, request for a loaner denied. Day two they put the work on the back burner because I wasn't waiting for it in the waiting room. So a 2 hour job is taking 14 working hours and still counting. Who knows how much longer it will take since I'm not there looking over their shoulder.

Service and accountability. There is no sense of urgency when you tell them you're heading out of…read moretown a certain date and are told repairs will be done by then and then they delay completion due to so.e excuse about having to get a part that they should have known they needed early on. We've had to pay for days of rental bc our Jeep wasn't ready. They have added extra stress to the whole experience. Not well organized.

Car smart auto sales told be they would look at a car they sold me less than a month ago call today…read moreafter not having a car for over a week paying for a tow 1000 down and making payments, they want $450 more for me to come get it but it's ready...they won't let me add it to the payment or anything when they didn't even tell me anything before fixing it. Also, I have paid off multiple cars from this car lot...after this I will never be using them again or referring anyone there. They like to take advantage of single moms.

low budget place, very janky and they rip you off every chance they get! The cars they have are…read morethrown together and beat up. I literally had wooden logs zip tied to my suspension to hold it in place! wow!! never go to them , but they do let ANYBODY get a car as long as you have the money. I didnt even have a license and they financed me a vehicle

I had a minor single car accident. It required parts as my husband could do the repairs. We always…read moretrust Gray Epperson. Today was a reminder of why we trust them so very much. My husband spoke with Frank Gengo in the parts department on Tuesday. Frank was helpful, efficient and knowledgeable. He promised to call when the part arrived. He called on Wednesday & my husband picked up the part today. How much easier can it get? Such a nice, honest place to do business. We know we weren't gouged for extra money as the cost was reasonable. We appreciate Mr. Gengo's dedication to great customer service with his advice, follow through and wonderful representation for Gray Epperson Mazda. We live in Georgia and could have chosen a dealership in Atlanta, but we are always impressed with this dealership. Thank you, Mr. Gengo. Thank you also, to the management who hired and value employees such as Mr. Gengo and the helpful woman who also works in the parts area. We will always come to you for our automotive needs. THANK YOU!

I have bought 5 cars from this dealership over the last several years and I am always pleased with…read moreevery detail of my experience! See Coby George or Tony Moore to purchase your car!

I had a car detailed by Extreme Details on June 20, 2013 for my daughter's 21st birthday. They…read morespent 50 minutes on the car, charged me $125, which I should never have paid because the car was still filthy. They informed me that the upholstery and the carpet could not be cleaned due to the heat and being cheap (which was not true). I was very disappointed to say the least so I gave Pullen's Detail Shop a call since I had used them before. They took a look at the car and informed me that it could be cleaned and they too were shocked at the poor job Extreme Details had done. On June 22, 2013 I left the car with Pullen's and was EXTREMELY pleased when I picked the car up. It was as clean as when it was brand new! So, please don't be fooled by the other detail shops (that will clean your car in the parking lot for convenience) but use the best, Pullen's Detail Shop. This is the only place I will ever use and would recommend them to all my friends and family! 100% satisfaction every time!!!