Temps hitting high 90's and at 4pm, our AC fan stops spinning. I called Veteran Air at 9am and they…read morehad someone out the same day (it was just a few hours). Not only someone, but Kirk. Kirk was FANTASTIC! Our unit is 20 years old, we have never really had regular maintenance on it. He showed up super early (they asked if that was okay, and YES thank you). Before he arrived they sent a text with his name and photo. I absolutely love this! That extra safety is so important. Kirk looked at our unit and asked some questions. He explained all they do with the "family plan" so we signed up. I am one of those that needs to be reminded of scheduled upkeep so this is perfect. He gave us the estimate before he started and I asked for a very rough estimate of a new unit (having no idea) so we decided to go with repair and hope for the best. The repair wasn't cheap but considering all the work that needed to be done as well as it being an older unit, I feel it was a very fair price. I think we did have the best with Kirk. He was able to repair our unit and give it some much needed TLC for our AC unit and furnace. He even installed our pre-purchased thermostat! Kirk was polite and considerate. He took time to answer all of our questions and ensured us that we could reach out with any questions, I believe him. Service people can often be rushed, there is a lot of work out there, but not Kirk. He didn't waste time either, I felt like he was in and out in no time at all. By the time he left we understood all that was done and what we need to do to get some additional service from our current unit. I could not be happier with the call I made this morning. I picked the right people to call!

Received a mailer of a "pre-paid" heating/furnace tune up & a water heater sediment flush…read more My heater recently went out so I called them out. They sent another company, I didn't get any "pre-paid" service but was quoted $3,300+ to fix it. I was graciously offered a short term fix for $1,000+ and charged $89.00 for coming out. Bait & switch, I'll get my heater fixed by another company.

Had a new HVAC system installed and ducts replaced. Tony, Eliot, Michael and Frankie were great…read more Removal of the old system and installation of the new was done very efficiently. These technicians were polite and very clean.

We had a new Daikin HVAC system installed and had new ductwork installed. Jack was original contact…read moreand sized the system. He was helpful by properly sizing to avoid buying two systems. The installation took two days. The crew was very professional. Tony explained the thermostats, show me the system and went through a thorough checklist before leaving. They did a good job protecting the floor and cleaning up after day 1 and day 2. Tony, Michael, Cris and Frank were professional and polite. We were very pleased with the outcome.

I had the Sano guys contacted over the weekend and their response speed was amazing. I got…read moresomething in the books to have them come out on a Tuesday of the week when i had reached out to them 2 days before. They promptly came out and did what I asked and fixed my problems. I appreciate that. Thanks!

We had a leak in our AC, and their technician, Jim, came out to take a look. As a business owner…read moremyself, I can tell he's a great guy--very knowledgeable, extremely patient, and not pushy at all. I didn't end up hiring them to fix the leak because my AC is still under warranty, so I had the original installer handle the repair. However, I would highly recommend this company--especially Jim--to everyone, including my neighbors in OC.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

The service, quality and value were all 5 stars! Smoked the…read morecompetition. Sergei is the man!!

Called to request maintenance, as my person has retired. My services work fine but want to keep…read morethem that way. They told me that they only do emergency repair. Denied service.

The owner was quick to reply to my questions regarding an AC tune-up. Setting up an appointment was…read moreeasy and someone was able to come the next business day. On the day of the service, I believe the person who came out is named Jimmy, called and gave me an ETA. I always appreciate an ETA, because then I can plan out my day, and am not sitting at home wondering when they'll arrive. Jimmy came and wore shoe covers, which is a must in my house. He did a very thorough inspection and cleaning of the AC unit. He was very respectful of the property. He even provided some suggestions on how to make our unit last longer. What was even more impressive was just how affordable the service was. I got about 6 estimates, all over what Trinity Heating and AC charged. I'll definitely be using them for future services.

I am writing a review even though I never ended up needing their help. I messed up installing some…read moreequipment and called them in a panic. Extraordinarily helpful and amazing. Really if you need any service this company provides, you should hire them not only because of what you will get out of it but to support business that take care of their (potential) customers like they did for me. Really class act.

Outstanding service and value. Andy was at our house within…read morethe hour. He was able to quickly diagnose the problem, explained the problem and how it would be fixed. He was very personable and was respectful of the fact that my wife and daughter both work from home and he made sure not to disturb them. The repairs were completed promptly and the service was inexpensive. I can't recommend Real Time Brothers enough. Ask for Andy, he's a real helpful guy.

I scheduled an appointment days out since my AC unit was having issues. Unfortunately, my phone…read morecrapped out hours before the appointment (around 11pm). So being CONSIDERATE, I messaged these guys on Yelp from a laptop to provide them an alternate number in case they needed to reach out. The message comes back as they had an emergency schedule issue... So would I have known about this if I didn't reach out? Would I have just been waiting at home for nothing? Photos show a bunch of people that work for the company, and not ONE can come out for a set appointment? I'm giving an freebie star because I know I'm also pissed about my phone and upcoming busy schedule. But this is why I PLAN things out and have backup plans.

I had several quotes to replace my old R-22 system and went with Next Level Heating and Cooling…read morebecause Jose and his team explained everything I needed and informed me of everything I didn't need. They showed all my options in upgrading and gave a good price. I was surprised at the quality of the work they put in and added extras without increasing the price.

Steven came to do a repair to my AC unit. He got there earlier than planned which was fine by me…read more The replaced some fuses and told me the age of the unit, warning me it's on its last leg, but didn't try to upsell. I appreciated his professional demeanor.