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Houston Hoods

5.0 (1 review)
Open • 7:00 am - 4:30 pm

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12 years ago

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Appliance Outlet - cuts on the front

Appliance Outlet

1.8(8 reviews)
1.4 mi•Lazy Brook/Timbergrove

Seems like a low rent version of Arron's or Conns. Prices are ridiculous. Went and saw a Samsung…read morefridge at an appliance outlet 2 blocks away. $1100. At this place $2400 . As I was walking out in disbelief of the price difference I saw the owner slamming the door to his mat grey 2024 G wagon then it all made sense.... I will say the guy who helped me seemed nice. And knew the prices were terrible. So I'll give them that.

Lack on knowledge on financing and billing. Gave me false information in regards to what I would be…read morepaying and failed to explain additional fees that would occur through the financing company. Now I'm trapped in a extensive 6 month payment plan with a $100 more rate than what they told me. Customer service never answers the phone and America First Financing you l refuse to adjust the contract. They sold me on something I could afford and then trapped me in a much higher unaffordable payment plan. No one helped and the manager was sarcastic. He blamed the miscommunication on the sales person being new and basically told me there's nothing they can do because the machine has been delivered. Mine you, I went to talk to them about this issue on the day of the delivery. DO NOT GO THERE. EVERY ONE IS ALL SMILES UNTIL YOU BUY. I wish I would've seen these reviews before I went there. All of the reviews are horrible. I would rather them a Zero but that's not an option.

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Appliance Outlet - Damaged dryer

Damaged dryer

Appliance Outlet - Another damage on the same dryer

Another damage on the same dryer

Appliance Outlet - Scuffs and cuts front

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Scuffs and cuts front

NOR-WEST Appliance

NOR-WEST Appliance

2.6(27 reviews)
0.3 mi•Lazy Brook/Timbergrove
•$$$$

DO NOT DO BUSINESS HERE!!! They only take your money and want no part in providing decent customer…read moreservice, hiring honest and competent installers or ensuring products received are in working and new condition. I am shocked at the lack of customer service once we received our appliances. During installation, significant damage was done while installing vent hood and refrigerator. Let's be clear, Nor-West hired the installers to deliver and properly install appliances. Neither want to take responsibility for damage caused. In addition to full Dacor kitchen appliance package, we also purchased Fisher and Paykel dishwasher. This was purchased at a later date than other appliances and on a separate invoice (which we NEVER received at time of purchase). This dishwasher stopped working two weeks after installation and without invoice, you are not able to register appliance with Fisher and Paykel to fix under warranty. Fisher and Paykel was able to send someone to repair, but Nor-West received the appliance two years ago, so they definitely need invoice to prove our purchase date and cover under warranty. When we called to get invoice emailed, we got excuses like "our internet is out" "we sent it to your contractor multiple times". After explaining that indeed, they had not emailed the 2nd invoice, and having to get this message to man screaming at me, we finally received invoice and now may be able to get our BRAND-NEW appliance repaired (full replacement of main controller is needed). I also was lucky enough to get lecture from Nor-West about how electronics and appliance work and how sometimes they break (after using TWO WEEKS?!?!?!). Yeah, thanks. Something as simple as "Wow, that should not happen. Please let us know if you need anything additional information from us to assist in getting repairs with manufacturer", would have been a thousand times better than getting screamed at by terrible man who works there. We did not even mention that dishwasher has small dent in front or Fisher and Paykel noted installation error of main hose (yes, you guessed it, by installers engaged by Nor-West). Shame on me for not taking their reviews seriously. The lack of accountability and endless excuses are truly shocking. Just look at EVERY response to their poor reviews. Here is a tip: maybe take a little more time to focus on customer satisfaction instead of responding with a novel of excuses to almost every review.

Purchased a stove top and vent hood. Steven was my rep and I, already knew what I wanted to…read morepurchase, so gave him make and model number. Delivery and installation was prompt. Never was I pressured to buy one brand over another. Nino, the installer made the appointment directly with me and He and his crew arrived early! Installation was done in a timely manner, they also took my old stove top and vent hood without any issues. I'm very pleased with my new appliance, and with Steven (Nor West) and Nino!

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NOR-WEST Appliance - Nor-West Appliance beautiful showroom is a must see in person.

Nor-West Appliance beautiful showroom is a must see in person.

NOR-WEST Appliance
NOR-WEST Appliance

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The Home Depot

The Home Depot

2.8(81 reviews)
2.5 mi•Memorial
•$$

This place always has in stock the items I need for home improvement…read more Trust me , I always need something because I am equally good at breaking things as I am at fixing them. I like that can always get great service here . They even offer a military discount so proud that they support veterans. They even have a great supply of Christmas and holiday items . Who would have known? Parking: safe and easy and they will often bring items to your vehicle if too heavy

READ BEFORE BUYING- placed an order May 14 2025. I was told that the 17 they would be deliver. They…read morebrought them but couldn't install them because they had an object in the way. They rescheduled 2 times. They never came the week after. It's may 31st. They called me 20 minutes before and the guy who delivered " black shirt in pictures" he said that his time was precious and that didn't have the time to wait for not. Mind you I was 30 minutes from my home. I barely made it home to get them installed. I get home they're dropping them off. The guy started nice and all. I called my mother asked where to exactly install them at a certain place- he heard my mother say where to and oh my. He started going off- that we wasn't going to deal with us "people" -WOW- anymore that we have been wasting our time. Then he said he wouldn't install them. I told him okay drop them off leave them inside my house and I will find a way to install them. He didn't want to- he said no I'm not going to. I repeated 3 times drop them off, the whole time he is pissed RUDE. The other guy in green was nice didn't talk back just said hi and ask about my day. I can't believe that Home Depot cannot drop off a pair of washing machines. UNBELIEVABLE. I was rescheduled 2 times. When they first got there they called and said back order..... the guys was terrible- cannot be trusted with a truck- he is extremely immature, liar, irresponsible and childish. Can't believe he is putting Hispanic people like this. HE NEEDS TO BE REPORTED AND FIRED. Begged him to drop them off I HAVEN'T WASHED CLOTHES IN 3 WEEKS HELLO? If this doesn't get resolved I will sue Home Depot.

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The Home Depot
The Home Depot
The Home Depot

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290 Appliances - sets on sale

290 Appliances

2.4(20 reviews)
2.7 mi•Oak Forest/Garden Oaks

will sell you broke down appliances and give you the run around for months. I bought one…read morerefrigerator and have gotten 4 since then none as good as the first and EVERY ONE went out leaving me with hundreds of dollars in food spoiling multiple times.Dave is the biggest bs'er around.

I don't even know where to start…read more My father called this company about a repair job for our washing machine that suddenly stopped working. The "tech" arrives, and after only a few minutes, claims that the problem is the outlet on the wall and not the washer. He charges us the $70 assessment fee and leaves just like that. We're skeptical and check the outlet ourselves only to find they're working just fine. The technician left far too quickly (why didn't he confirm this himself? It just felt like an easy pay day for them rather than wanting to help), so I had to call up 290 to let them know the tech charged us for a completely incorrect assessment. They pass me over to the tech and he lets me know he'll come by Monday. Monday arrives and we don't hear back. I call 290 Appliance to confirm the appointment and whoever answered the phone informed me they would charge us AGAIN for the tech to come over. At this point, I decided to stop dealing with this company and called a different repair service that quickly diagnosed the problem within the washer (a connection in the door was loose) and fixed it within half an hour. When I let the gentleman know (I'm assuming the owner, but I really don't know who was answering the phone) that they charged us for exceptionally poor "service", he offered a $30 or $35 refund via check. Save yourself from being cheated out of money and avoid this place.

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290 Appliances - New electric flattops and gas stoves.

New electric flattops and gas stoves.

290 Appliances - With grates on and also lit up :)

With grates on and also lit up :)

290 Appliances - Whirlpool washer new

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Whirlpool washer new

Houston Hoods - appliances - Updated May 2026

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